Acorn Stair Lifts

I have been waiting 2 weeks for a technician to come fix a foot rest problem on my mom's Acorn stair lift. I received an appointment 9 days from when I first called and no technician showed up. I called and they said they had technical difficulties and our appointment wasn't in the schedule.

They said they would call with an appointment 4 days ago and they still have not called back. I called today and they said someone would call but they don't know when. My mom is 85 years old in a split level house. This chair allows her to live in her house. Her chair keeps getting stuck.

We pay for the "platinum" upgraded extended warranty package to get help when she needs it. They have no problem taking the money and every problem showing up to fix the stair lift. Custom service is useless. The technicians when they show up are usually great.

Ordered and made 1/2 payment the first of September and was given an install date of Sept.28. They called and cancelled...said installer broke his leg. Rescheduled for October 13. They didn't even bother to call this time. Waited all day for a no-show.

Made numerous calls, put on hold or hung up. Three days of calling and emails before someone finally told me that the man who gave me the Oct. 13 date was not authorized to do so.

Got a call last night from Michael...said now scheduled for October 27 and could not do better because he only has one installer in the whole STATE! AVOID THIS COMPANY LIKE THE PLAGUE

Acorn has scheduled me twice Sept 28 and October 15, the first time the tech had called out. The 2nd time they couldn't find the appointment cause the system wasn't up and running. I have a cancer patient here and still no appointment.

We have made appointments for installation of stairs...did not show....whenever we call we're put on hold for ten minutes, then are told the installer called us 3 times and left a message...did not happen.

The latest person, Milessa, put us on hold, then too us they would get back to us....This fiasco has been going on for more than3 weeks....if it continues we're going to cancel this order and go with another company. Bob P.

It stopped working 10 days ago. They will not return my call. My little girl cannot make it to her room safely. I have to now carry her up and down the stairs. My wife has to leave work early to make it home to get her down the stairs safely.

I have had to call for service 3 times since May. Every time I call it's almost 3 weeks before I see a repairman. The last time I had them here the man worked from 4:30 to 7:40 pm. That repair lasted down once, up once then 1/2 way down before it completely quit.

So actually I rode it twice before it quit again. I called again and they told me they would be there the next day to fix it. Next day I get a phone call saying the guy is sick so they will be here on Wednesday. When I asked if they could do better she came back with we can come back on Tuesday.

Tuesday comes and they call again and say the guy called in sick again so there would be someone here on Saturday between 8 am and 12 pm. To make a long story short, when they didn't show by 12 I called Acorn.

The man told me that I probably wouldn't know but their entire system went down and they can't get in touch with the repairman to see if he was still coming. They would call me back as soon as they had the information. He assured me it would be today.

It is 6:50 pm and I never heard from them again. The people they work for are elderly and or disabled. I unfortunately are both. When I have to walk up the stairs I need 10 to 15 minutes to be able to breathe easier again. And this is all happening when I have my oxygen on.

I took out a $795.00 a year contract and have had to wait almost 3 weeks every time I call. I know with Covid it's harder on everyone but this is still not acceptable. My contract is running out soon and I hope they aren't stalling me until that happens. I wouldn't put anything pass them now.

I have threatened to let people know I wouldn't recommend them to anyone but they don't care. I never thought I would write a review like this but enough is enough and my patience has run its course.

Acorn postponed my appointment twice. The second time with two hours notice. Each time the postponement was over a week long. Not reliable. They weren't very pleasant on the phone and we had to reschedule our appointments for doctors to accommodate them. We went with another company.

Terrible customer service. Made appt 10 weeks in advance, only to have them not show up. When called they said the tech had an emergency and they would have to reschedule, which turned out to be three weeks away.

Even when told the routine maintenance had turned into an emergency they would not move up the appointment. Customer service tech was borderline rude. Don't buy an Acorn. Filed complaint with BBB.

We had our sales pitch from the sales guy and all seemed fine. We had to put wiring in for the chairlift, before Acorn could install. Yesterday came and the time was changed several times, but the installation guy finally came.

After about 3 and 1/2 hours, the installer came into our kitchen, and told us he could no do the job because was to tall to fit under a beaming the cellar that would be overhead. I am about five foot seven inches tall.

After he cleaned up and left I called Acorn, telling them I wanted to e paid for the electric installation. I talked to someone at Acorn and he said this matter could not be handled at his level, it would have to go to his superiors.

Why would I install electricity if it is not going to be used? I think Acorn is an overrated poorly run company, that doesn't give a damn about the customer.

Cost of installation rather High. I Have had the chair lift 3 years plus. It's been very problematic. Service is extremely poor. 8 days to two weeks with closer to 2 weeks being the norm. I've been stuck upstairs. Now already for 4 days and I've got six to go. They don't even care.

They simply do not employ enough service technicians. Very dissatisfied. Highly discouraged the purchase of this chair lift based on my experience.