American Home Shield Home Warranty

We found our Coils from our HVAC were leaking into our house yesterday and ruined our hardwood floor. Called the company and they said go ahead and call any company out which we did. After they came out and determined our unit had rusted out we tried multiple times to contact them for the authorization for replacement. We were literally on hold for over and finally hung up and called on 2 other telephones. We were always placed on hold and when we finally got a rep, they wanted to talk to the service technician who had stay with us on hold for over an hour and then finally said he was sorry but he had to go. I called him and gave him the number to call and after being on hold AGAIN, they told him to send a detailed breakdown of needed replacements. Its a joke dealing with them.

My wife and I had an AHS warranty for over twenty years. AHS warranties are very competitively priced for what they cover. One way they keep costs down is by not having enough customer service people available. You should be able to file a claim online and doing so is easy and effective but if you need to speak to customer service expect your wait on hold to be 45 minutes to an hour. You cannot request a specific service provider.

As is true of all industries there are good and bad companies. In that twenty something year we ran into two fraudulent providers. The problem is that AHS will take their word over yours. If some clown claims your coils are dirty but they aren't, well tough, you will have to provide them with either a bill showing you had the coils serviced or you can call another service provider on your own nickle and if they say your coils are clean, AHS will concede.

The web site is pretty horrible. Often after having a system repaired, the website would act like we didn't have coverage for that item anymore, so you end up on the phone, on hold for an hour. A customer service rep told me just file a claim on the closest item listed. That saved time but eventually there weren't going to be anymore items to choose. The last straw was when we moved and I tried to log in at our new location and the web site said we had no contract.

I called in only to be told, yes, we were covered but I'd had enough of their horrible website and horrible on hold times. I cancelled the policy. The only thing worse than having an American Home Shield policy is having to pay for the repairs out of pocket... and I'm not even certain of that.