American Standard Moving & Storage Review

American Standard was founded in 2017 and is based in Florida. Although fairly new, it has already established itself well enough to have opened offices in Maine and Missouri and has about 180 employees around the United States.

American Standard is a moving broker that helps coordinate services with reputable movers. Working with a broker is a very efficient way to save money and time when it comes to planning your move. A broker can often find lower prices through the relationships it has with trucking companies. We recommend that you still do some research on the movers a broker recommends.

American Standard got our award for the best choice for safe delivery on our Best Long Distance Moving Companies guide. According to online customer reviews, American Standard seems to make the process of setting up a move reasonably easy, whether it is across town or the country. Having experts to turn to while planning a move will likely provide you with an additional sense of protection for your belongings. American Standard provides you with a personal moving coordinator who helps you figure out what services you need. There are packing services if you need them, they can coordinate and execute out-of-state moves and even move your vehicles.

Pros
  • Moving coordinator to help you find the best price
  • Free online estimates
  • Helpful chat feature on their website for getting quick answers from agents
  • Blanket-wrapped packing
  • Intrastate and interstate moves
  • Storage offered
  • Vehicle transportation
Cons
  • Subcontractors are not all equally reputable

Brokers like American Standard are required to register with the Federal Motor Carrier Safety Administration (FMCSA), the arm of the U.S. Department of Transportation that monitors movers and other shipping companies. FMCSA regulations require brokers to operate under full transparency, providing customers with information about their rights and responsibilities with a relocation.

Moving brokers are required to contract on behalf of the customer with moving companies that are also registered with the agency to ensure only ethical movers are used. A subcontracted moving company that owns the truck and hires its own staff carries out the move.

American Standard Moving & Storage Services

American Standard prides itself on providing a high level of protection for furniture by blanket-wrapping each item as a precaution before loading the truck. If you need help with packing a few things or everything at once, American Standard offers professional packing services.

You can buy moving insurance through the company to protect anything that may happen such as cracks or breaks while in transit. Keep in mind that movers are required to offer basic insurance on your belongings and this insurance will not cover more valuable items. Ask about full-value coverage for your move.

Those moving from one state to another or cross-country can hire American Standard to coordinate moving your car or other vehicles like boats and motorcycles, also with the benefit of insurance. The vehicle moving services include door-to-door pickup, and the website quotes shipping costs between 50 cents to $1.25 per mile.

For commercial customers relocating a business, American Standard offers similar protections along with a personal relocation team to help plan your move. Having a team of experts dedicated to business moves helps to reduce company downtime, which is crucial to your company’s bottom line.

Additionally, American Standard offers short- and long-term storage, in temperature controlled environments.

American Standard process

Source: American Standard Home Page

American Standard Moving & Storage Pricing

American Standard will work to find solutions to fit your budget, and with a variety of budgets, quotes can vary wildly. You could get a lower quote through American Standard for the same moving company who gave you a different quote directly. The cost savings is one of the potential benefits of working with a broker.

The cost of a move depends on where you live, how far you are moving, the number of belongings you have and how much they weigh cumulatively, as well as the time of the week and year you choose to move. On average, a local move within 100 miles, in the same state with one truck and two movers costs about $80-$100 per hour. A cross-country or interstate move or one that is more than 100 miles runs anywhere from $2,000 to $5,000 on average, but could include extra charges averaging about 50 cents per additional pound.

Home Size Move Type Hours Avg. Price Extras
2 Bedroom Local (in-state, within 100 miles) 5-7 $200-$500 Up to $50 per hour,
per additional mover
3 Bedroom Local (in-state, within 100 miles) 7-10 $500-$1000 Up to $50 per hour,
per additional mover
4+ Bedroom Local (in-state, within 100 miles) 10+ $800-$2,000+ Up to $50 per hour,
per additional mover
Any Size Interstate or more than 100 miles 10+ $2,000-$5,000 50 cents per pound
on average

American Standard Moving & Storage Complaints

Online customer reviews talk about the ease, simplicity and efficiency of American Standard’s process.

MyMovingReviews.com rates American Standard 4 out of 5 stars based on 41 consumer reviews. Comments include “Stress-free,” “Went off without a hitch” and “The crew at American Standard made me have a whole new take on hiring a moving crew.” Google Reviews rate the company 3.8 out of 5 stars based on 193 reviews. Some of the comments include “smooth and simple,” “very responsive and willing to help,” and “no hidden or surprise fees.”

Negative reviews typically involved a small number of regional movers working with American Standard who made errors such as doubling the quoted estimate. Consumers who follow the recommendations of the FMCSA’s Mover’s Rights and Responsibilities should be prepared to handle situations like these before they occur. You should receive a copy of that document from American Standard or the moving company before you have to sign a contract, or you can download FMCSA’s Mover’s Right and Responsibilities yourself.

moving boxes

Source: Getty

American Standard Moving & Storage Product-related Q&A

  • What can I do to make sure my mover is reputable?
    Representatives from the multiple companies American Standard provides you should visit your home in person to give you written estimates. Compare the quotes and question those that are unusually high or low. Never use a trucking company that does not send someone to your home to come up with the initial, non-binding estimate.

  • Does American Standard move homes and offices on weekends?
    Technically, yes, but it will cost you. Movers who operate on weekends charge a premium for the service. Some local movers who work with American Standard that may not move on Sundays, so be sure to ask if it’s important to you. The time of year in which you plan to relocate can also impact the price.

  • How far in advance should I plan a move?
    Experts say start planning a move as far in advance as you can to book the time, services and terms you want. Even if you don’t have a move date yet, getting a head start allows plenty of time to compare moving companies and get a few non-binding estimates.

  • What’s the 110 percent rule?
    At delivery, movers cannot charge more than 110 percent of the original non-binding estimate. That doesn’t mean that you won’t pay more. You may pay up to an additional 10-15 percent for other operations charges, as mentioned above.

  • What is a DOT number?
    The DOT number is an ID for movers and other drivers who haul heavy or hazardous cargo intrastate. It’s not only required by the federal government but by 36 state governments as well. The DOT number is used to track company reviews and complaints, regular inspections and more. The FMCSA has an online mover search tool on its homepage to help you look up the moving company American Standard selected as well as other local movers. Pay attention to the history of complaints when considering and comparing moving companies.

  • American Standard free estimate

    Source: American Standard Home Page
  • What types of vehicles can a transport service move?
    All types–from regular cars, trucks and SUVs, to boats, motorcycles, exotic cars and more. You should have higher-valued vehicles moved in a closed trailer, which will cost more but provides the highest protection for the car, boat or other vehicle. Most cars can be moved more economically on an open trailer.

  • What if I have to cancel my move?
    You must cancel in writing or via email, within 72 hours of signing the agreement to receive a full refund minus a 10 percent service fee that American Standard takes for their costs. Otherwise, the move is nonrefundable but you can postpone to a time within two years of the original agreement.

Conclusion

Moving is a complicated process. A broker can make the process easier. Going by online consumer reviews, American Standard is a great option, and it has customers excited about the success of their recent moves. When you’re talking about a process as complicated as moving, customer excitement is a significant sign that you can trust the broker. Additionally, American Standard can arrange cross-country moves and vehicle transports from state to state, which not every moving broker can do. Considering American Standard’s free online quote capability and live online chat, working with the company is a straightforward process.

American Standard Moving & Storage Reviews

Recent Reviews

October 12 2019 10:13PM

They violated the written contract by taking a larger deposit then allowed and refused to refund it. They charged a $900 (45.5%) deposit vs $586 (30%) deposit.. They repeatedly lied to us. They bid low to get us to sign with them. $1964.00. They had exact measurements and weights, but they do a BAIT AND SWITCH...they only quote on weight, and then send a trucking company who only goes by cubic feet. THEY PROVIDE NO SERVICE OF VALUE.

They sent a company rated F by the BBB who had 80 complaints in the last 3 years because the items don't arrive, are broken, or held hostage for more money. The trucking company they sent was demanding $800 more in cash just to put our items o the truck. That was even after we had eliminated 8 additional items. In the long run, we were very lucky to only lose the $900 and not use their service.

Carol S.
Clearwater, FL
October 09 2019 5:13PM

DO NOT USE THIS COMPANY! RUN RUN RUN!!! BIGGEST CON JOB MOVING COMPANY EVER! They seriously didn’t honor the pick-up date agreement, totally ruined our move out time from house closing, then rubbed the 1-14 day delivery date in our noses. We may not see our stuff for 3 weeks due to it being 1-14 BUSINESS DAYS. Total lack of professionalism in the moving business. BEWARE!

Glenn J.
Portland, OR
September 23 2019 10:32AM

Lied about everything. I couldn't believe that every part of the con was a set up. These people seemed so nice that I put down the $1,700.00 deposit that was mandatory. They even told me that the quote was locked in and I have it in writing. Movers showed up hours late, walked in and without even looking at our furniture told us everything is too big. Company wanted to add an additional $2,300.00.

My husband and I are senior citizens and raising our grand daughter. We are on a fixed income. After being taking things off of our quoted list to try to bring the price down, half of our items. The mover said he had to go to his truck to get the list and just left. I am afraid now that my husbands brother will die from his cancer before we can move back.

The company won't refund the $1,700.00, so now we don't have the money to move. Now they are saying my husband told them to leave and not come back. My husband never said that at all, he didn't even talk to the men, he is deaf. They are telling lie after lie. Woman on phone was smarting off to me and sarcastically told me to have a nice day and hung up on me because I was telling her that her mover was not telling the truth, she said she didn't care. Please, don't hurt anymore people. Movers barely spoke English.

Sue P.
Bullard, TX
September 21 2019 12:15AM

This is not a moving company; its a schmoozing company! Brian **, a salesman for this company, said a lot of wonderful things before the contract was signed. After that, you couldn't get him on the phone! I am writing this review for my daughter's move, because I spoke to brian and others at the company. He never said that this is a broker company! He never said they would choose another company to transport my daughter's furniture.

Long story short- they did choose a carrier to transport her things from Missouri to Cleveland, Ohio. Except that the truck didn't come on march the 10th as promised. (yes, my daughter paid for rent for the month of March and had no furniture to put in it!!) also, the truck didn't come on the next promised date of march 31! And no-one at this schmoozing company had the professionalism to call my daughter and tell her that the truck wasn't coming again!!

The carrier truck bypassed Ohio and went to upstate New York!! While driving on the NY thruway, the truck had a catastrophic fire and all contents were burned!!! Did Brian ** or anyone call my daughter to explain this??!! No! No-one did!

Only an employee for the corrupt carrier truck company called her to explain what happened. It is now almost 6 months, and no-one from American Standard Moving and storage has called my daughter!! My daughter has not received a dime of restitution for her entire life's possessions!!! American Standard m&s claims they have no responsibility even though they chose this carrier trucking company to transport my daughter's vintage furniture, etc.

I spent 15 mins. Researching and discovered that the carrier company they chose has a history of scamming customers!! Yet, they claim "There's nothing they can do"!!! This company will give you a good price because they use substandard carriers. They will leave you hanging!! Run away!! Run far away from them. (unless you think you'd like to call their customer service dept., and have them schmooze you, and play the phone tag game!!

Jessica and Christine and Nicole will all give you the runaround!! Nicole promised me on 3 separate phone calls that she would call me back, and never did! This is not a moving company; it's a schmoozing company!!

Nanci W.
North Port, FL
September 12 2019 8:07PM

American Standard Moving & Storage and their movers were great to me. Did a good job with their affiliate group to move my mother from San Diego to Mississauga. The whole process was seamless. We were very impressed with everyone that was involved from the packing up stage to the delivery of her things. Highly recommend!!!!

Michelle C.
San Diego, CA
September 12 2019 4:52PM

Great movers that support & communicate with you throughout the whole relocation. I was getting antsy because our delivery date was coming up, and always get a call like clockwork letting me know exactly whats going on. For me, those little things are very important, and

I am happy you guys were the moving company I chose!! American Standard is the way to go for your moving services!

Cora G.
Colorado Springs, CO
September 12 2019 12:53AM

Exceptional experience. My move went off very well. The truck showed up on time everything was carefully placed in the truck and showed up when Mitch promised. I would highly recommend American Standard to anyone who needs this service.

Ada C.
Tampa, FL
September 03 2019 1:58AM

Very very pleased with their services. Their quote was right on point and my balance was $200 less on delivery which was neat. I did overestimate at 2360lbs and came in under 2000lbs so that was good. Would highly recommend American Standard Moving & Storage!

Ashley F.
Tampa, FL
August 30 2019 1:54AM

American Standard Moving and Storage professionalism was second to none. I was pleasantly surprised to find my price actually less in the end than originally estimated. We overestimated from the start to ensure my price would not go up and I did not price gauge. My move was smooth across the board and allowed me to focus on my new business opening rather than stress about the moving itself. I’d use them again and recommend American standard to friends and family.

Dolly C.
City, GA
August 30 2019 1:14AM

Cannot say how glad I am for going with American Standard Moving. They facilitated this move for my mother. From start to finish they did a wonderful job and for that they earned my 5 star. Would highly recommend American Standard Moving!

Brad S.
Alabama City, AL
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