American Standard Moving & Storage Review

American Standard was founded in 2017 and is based in Florida. Although fairly new, it has already established itself well enough to have opened offices in Maine and Missouri and has about 180 employees around the United States.

American Standard is a moving broker that helps coordinate services with reputable movers. Working with a broker is a very efficient way to save money and time when it comes to planning your move. A broker can often find lower prices through the relationships it has with trucking companies. We recommend that you still do some research on the movers a broker recommends.

American Standard got our award for the best choice for safe delivery on our Best Long Distance Moving Companies guide. According to online customer reviews, American Standard seems to make the process of setting up a move reasonably easy, whether it is across town or the country. Having experts to turn to while planning a move will likely provide you with an additional sense of protection for your belongings. American Standard provides you with a personal moving coordinator who helps you figure out what services you need. There are packing services if you need them, they can coordinate and execute out-of-state moves and even move your vehicles.

Pros
  • Moving coordinator to help you find the best price
  • Free online estimates
  • Helpful chat feature on their website for getting quick answers from agents
  • Blanket-wrapped packing
  • Intrastate and interstate moves
  • Storage offered
  • Vehicle transportation
Cons
  • Subcontractors are not all equally reputable

Brokers like American Standard are required to register with the Federal Motor Carrier Safety Administration (FMCSA), the arm of the U.S. Department of Transportation that monitors movers and other shipping companies. FMCSA regulations require brokers to operate under full transparency, providing customers with information about their rights and responsibilities with a relocation.

Moving brokers are required to contract on behalf of the customer with moving companies that are also registered with the agency to ensure only ethical movers are used. A subcontracted moving company that owns the truck and hires its own staff carries out the move.

American Standard Moving & Storage Services

American Standard prides itself on providing a high level of protection for furniture by blanket-wrapping each item as a precaution before loading the truck. If you need help with packing a few things or everything at once, American Standard offers professional packing services.

You can buy moving insurance through the company to protect anything that may happen such as cracks or breaks while in transit. Keep in mind that movers are required to offer basic insurance on your belongings and this insurance will not cover more valuable items. Ask about full-value coverage for your move.

Those moving from one state to another or cross-country can hire American Standard to coordinate moving your car or other vehicles like boats and motorcycles, also with the benefit of insurance. The vehicle moving services include door-to-door pickup, and the website quotes shipping costs between 50 cents to $1.25 per mile.

For commercial customers relocating a business, American Standard offers similar protections along with a personal relocation team to help plan your move. Having a team of experts dedicated to business moves helps to reduce company downtime, which is crucial to your company’s bottom line.

Additionally, American Standard offers short- and long-term storage, in temperature controlled environments.

American Standard process

Source: American Standard Home Page

American Standard Moving & Storage Pricing

American Standard will work to find solutions to fit your budget, and with a variety of budgets, quotes can vary wildly. You could get a lower quote through American Standard for the same moving company who gave you a different quote directly. The cost savings is one of the potential benefits of working with a broker.

The cost of a move depends on where you live, how far you are moving, the number of belongings you have and how much they weigh cumulatively, as well as the time of the week and year you choose to move. On average, a local move within 100 miles, in the same state with one truck and two movers costs about $80-$100 per hour. A cross-country or interstate move or one that is more than 100 miles runs anywhere from $2,000 to $5,000 on average, but could include extra charges averaging about 50 cents per additional pound.

Home Size Move Type Hours Avg. Price Extras
2 Bedroom Local (in-state, within 100 miles) 5-7 $200-$500 Up to $50 per hour,
per additional mover
3 Bedroom Local (in-state, within 100 miles) 7-10 $500-$1000 Up to $50 per hour,
per additional mover
4+ Bedroom Local (in-state, within 100 miles) 10+ $800-$2,000+ Up to $50 per hour,
per additional mover
Any Size Interstate or more than 100 miles 10+ $2,000-$5,000 50 cents per pound
on average

American Standard Moving & Storage Complaints

Online customer reviews talk about the ease, simplicity and efficiency of American Standard’s process.

MyMovingReviews.com rates American Standard 4 out of 5 stars based on 41 consumer reviews. Comments include “Stress-free,” “Went off without a hitch” and “The crew at American Standard made me have a whole new take on hiring a moving crew.” Google Reviews rate the company 3.8 out of 5 stars based on 193 reviews. Some of the comments include “smooth and simple,” “very responsive and willing to help,” and “no hidden or surprise fees.”

Negative reviews typically involved a small number of regional movers working with American Standard who made errors such as doubling the quoted estimate. Consumers who follow the recommendations of the FMCSA’s Mover’s Rights and Responsibilities should be prepared to handle situations like these before they occur. You should receive a copy of that document from American Standard or the moving company before you have to sign a contract, or you can download FMCSA’s Mover’s Right and Responsibilities yourself.

moving boxes

Source: Getty

American Standard Moving & Storage Product-related Q&A

  • What can I do to make sure my mover is reputable?
    Representatives from the multiple companies American Standard provides you should visit your home in person to give you written estimates. Compare the quotes and question those that are unusually high or low. Never use a trucking company that does not send someone to your home to come up with the initial, non-binding estimate.

  • Does American Standard move homes and offices on weekends?
    Technically, yes, but it will cost you. Movers who operate on weekends charge a premium for the service. Some local movers who work with American Standard that may not move on Sundays, so be sure to ask if it’s important to you. The time of year in which you plan to relocate can also impact the price.

  • How far in advance should I plan a move?
    Experts say start planning a move as far in advance as you can to book the time, services and terms you want. Even if you don’t have a move date yet, getting a head start allows plenty of time to compare moving companies and get a few non-binding estimates.

  • What’s the 110 percent rule?
    At delivery, movers cannot charge more than 110 percent of the original non-binding estimate. That doesn’t mean that you won’t pay more. You may pay up to an additional 10-15 percent for other operations charges, as mentioned above.

  • What is a DOT number?
    The DOT number is an ID for movers and other drivers who haul heavy or hazardous cargo intrastate. It’s not only required by the federal government but by 36 state governments as well. The DOT number is used to track company reviews and complaints, regular inspections and more. The FMCSA has an online mover search tool on its homepage to help you look up the moving company American Standard selected as well as other local movers. Pay attention to the history of complaints when considering and comparing moving companies.

  • American Standard free estimate

    Source: American Standard Home Page
  • What types of vehicles can a transport service move?
    All types–from regular cars, trucks and SUVs, to boats, motorcycles, exotic cars and more. You should have higher-valued vehicles moved in a closed trailer, which will cost more but provides the highest protection for the car, boat or other vehicle. Most cars can be moved more economically on an open trailer.

  • What if I have to cancel my move?
    You must cancel in writing or via email, within 72 hours of signing the agreement to receive a full refund minus a 10 percent service fee that American Standard takes for their costs. Otherwise, the move is nonrefundable but you can postpone to a time within two years of the original agreement.

Conclusion

Moving is a complicated process. A broker can make the process easier. Going by online consumer reviews, American Standard is a great option, and it has customers excited about the success of their recent moves. When you’re talking about a process as complicated as moving, customer excitement is a significant sign that you can trust the broker. Additionally, American Standard can arrange cross-country moves and vehicle transports from state to state, which not every moving broker can do. Considering American Standard’s free online quote capability and live online chat, working with the company is a straightforward process.

If you’re interested in getting a quote or learning more about their services, call American Standard at 877-762-7320 or visit their website for a personalized quote.

American Standard Moving & Storage Reviews

Recent Reviews

February 13 2019 5:08PM

American Standard was great. They were truthful and made this move stress free. They exceeded all of my expectations. I recommend this company to anyone who is looking for a great and easy experience!

Josh H.
Washington, DC
February 09 2019 10:50PM

One of the worst experiences of our life. We were relocating across the country after hurricane Michael destroyed all we knew. First they underwrites is saying we had 800 cubic feet then they arrive and it was 2000cubic feet. They hired day laborers who were obviously on drugs, cursing and smoking in front of our children. The movers had a 1500 cubic feet truck. We told them what we wanted to take they kept saying oh yeah that will fit no problem... well it didn’t. They were lying to get us to get another truck to come out which would have cost us even more. We had to have a massive yard sale the next day selling most of our furniture as it wouldn’t fit. My children have no beds now no one has dressers etc. They dropped our couch in driveway, broke our sons bed taking it apart. They picked up our items on Jan 12th. We just received it on February 9th. As they started to unload my heart sunk. Boxes were falling apart as they were totally crammed into the truck. What furniture we did pack was badly damaged. Huge gouges, chips, scratches etc. Our stuff is ruined. Apparently the loading movers also neglected to labor our boxes so we are missing boxes. We don’t even know what we are missing at this point. I had keepsakes from family that had passed and from my three children I don’t even know if they are here now.

Louise Z.
Pocatello, ID
February 08 2019 8:48PM

Avoid this company! Spoke with one of their representatives in for planning a move to South Bend Indiana. He quoted me a good price and I was inclined use the service. In order for me to lock in the price I had to put down a deposit. My rep. told me that it would be $600.00. At the time my company was paying for the move, but I had to run the quote by them first. The rep. told me that this would be no problem that I had 72 hours to cancel for ANY reason and I would have a full refund. After 72 hours I would have to pay a small percentage (around 50-60 bucks in total). I reviewed the conditions and it seemed to indicate that I would have to pay after 72 hours. I asked him about this and he said that he would make a note to his manager and this condition would not apply to me. "Just make sure you let us know as soon as possible." Well in my naivete I went for it. So while on a job site (not have lots of time to read everything and trusting his word) I did a e-sign and I was good to go. After much back and forth with my company it was decided not to use a moving company. So I called back to cancel and pay that 50-60 bucks. Come to find out the rep. completely lied to me about the contract. Now I was told there is no refund AFTER 72 hours and it was black and white in the contract. I told him of my conversation with the his rep. and how the contract was represented to me. He came at me with well you signed and it is very clear what the conditions are. I again relayed to him what the rep. had told me. Additionally I told him that the rep. had either lied or was incompetent which are both his issues not mine. He then told me the guy had been fired and there was nothing he could do for me. This put me in a HUGE financial bind. (the ramen noodle and not driving my for a week kind of bind) Eventually after a loooooong conversation the new rep. (who was a supervisor gave me two hundred bucks back (which 4 weeks later I still have not received, although he did say it would take a little bit). Now today I was contacted by another one of their reps. asking if I was still moving. I told him no and there was no way in heck I would use his company. He apologized and he indicated to me that my original rep. had been fired for being shady. If only apologizes came with restitution... Do yourself a favor and find a company that values their word and you. Side note: If anyone in corporate ever reads this and wants to make this right I am willing to talk, but until then you have made any enemy out of me. I will be posting this review on every site I can find. Additionally I am filing a complaint with the BBB. Furthermore my goal is to cost you waaaaaay more than the 400.00 you owe me. So lets see who the real winner is going to be.

Brandon M.
greer, SC
January 28 2019 8:41PM

We were solicited online for our move, then quoted a price of lets say $2300.00 so we called back and was told that they could pick up on one date then they were two days late. Then when they arrived they said they needed to go buy moving blankets. Not true! I received a call from their customer service asking if we could remove our confederate flag from pole as it offended the drivers. We removed flag and they came back finished at 10:00 pm now all of this on Jan.5th 2019 now it is Jan 28th and they tell me it might be delivered next weekend... I just hope we get our furniture!!!

Tom P.
ELBA, AL
January 18 2019 3:16PM

My mom and I worked with this company for a long distance move of our two apartments in Lake Worth to a New York City high rise. I'm so glad we chose this American Standard because their prices were fair and they were very clear communicators the whole time. We got our shipment within a few days which was never promised but they knew we'd have to get a hotel for the night otherwise! The movers got here at 6pm and unloaded all of our things right into our apartment. They actually forgot 2 of our boxes and a painting in their warehouse (I thought that we'd never get that stuff) but they brought it to us within the week and again were very good communicators throughout the process. I highly recommend American standard's movers and would use them again in the future!

Dennis J.
Lake Worth, FL
January 18 2019 2:25AM

USE, USE, USE... Everything stated is exactly what happened from the pickup dates, to the packing, to the delivery. All honest business. I didn't not have any second thoughts about using and putting my trust into this company!!

Joe C.
Los Angeles, CA
January 18 2019 2:16AM

American Standard moved my mother from Michigan to Sarasota Florida... They provided all packing, gave me a quote which actually I paid less than once the move was completed... Grateful for movers who provide what they promise!!!

Alex R.
Troy, MI
January 12 2019 5:30PM

SCAM SCAM SCAM, this is the same company and owners as Excalibur moving group and coast to coast van lines. Excalibur Moving Group Mr. Zane **, Manager DOT: 3054918 American Standard Moving and Storage Owner: Zane **DOT: ** Address registered with DOT is a RESIDENTIAL ADDRESS

Barbra M.
January 11 2019 7:56PM

This was one of the worst experiences of my life! First of all, the guys wouldn’t even pack all my stuff, which was probably just as well because several items did not even make it to my house, including an antique wash stand and ALL of my twins clothes!!! All this after the price was jacked up twice from what was originally quoted in a CONTRACT to me! Do yourself a favor and move your self

Tara B.
December 10 2018 4:46PM

I made a deal. If these guys took care of my mom's move I would write a positive review. They went above and beyond, were very detailed, and empathetic dealing with difficult family members. They did a great job at a much better price than the competition. We all were very satisfied!

Kai H.
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