American Standard Moving & Storage Review

American Standard was founded in 2017 and is based in Florida. Although fairly new, it has already established itself well enough to have opened offices in Maine and Missouri and has about 180 employees around the United States.

American Standard is a moving broker that helps coordinate services with reputable movers. Working with a broker is a very efficient way to save money and time when it comes to planning your move. A broker can often find lower prices through the relationships it has with trucking companies. We recommend that you still do some research on the movers a broker recommends.

American Standard got our award for the best choice for safe delivery on our Best Long Distance Moving Companies guide. According to online customer reviews, American Standard seems to make the process of setting up a move reasonably easy, whether it is across town or the country. Having experts to turn to while planning a move will likely provide you with an additional sense of protection for your belongings. American Standard provides you with a personal moving coordinator who helps you figure out what services you need. There are packing services if you need them, they can coordinate and execute out-of-state moves and even move your vehicles.

Pros
  • Moving coordinator to help you find the best price
  • Free online estimates
  • Helpful chat feature on their website for getting quick answers from agents
  • Blanket-wrapped packing
  • Intrastate and interstate moves
  • Storage offered
  • Vehicle transportation
Cons
  • Subcontractors are not all equally reputable

Brokers like American Standard are required to register with the Federal Motor Carrier Safety Administration (FMCSA), the arm of the U.S. Department of Transportation that monitors movers and other shipping companies. FMCSA regulations require brokers to operate under full transparency, providing customers with information about their rights and responsibilities with a relocation.

Moving brokers are required to contract on behalf of the customer with moving companies that are also registered with the agency to ensure only ethical movers are used. A subcontracted moving company that owns the truck and hires its own staff carries out the move.

American Standard Moving & Storage Services

American Standard prides itself on providing a high level of protection for furniture by blanket-wrapping each item as a precaution before loading the truck. If you need help with packing a few things or everything at once, American Standard offers professional packing services.

You can buy moving insurance through the company to protect anything that may happen such as cracks or breaks while in transit. Keep in mind that movers are required to offer basic insurance on your belongings and this insurance will not cover more valuable items. Ask about full-value coverage for your move.

Those moving from one state to another or cross-country can hire American Standard to coordinate moving your car or other vehicles like boats and motorcycles, also with the benefit of insurance. The vehicle moving services include door-to-door pickup, and the website quotes shipping costs between 50 cents to $1.25 per mile.

For commercial customers relocating a business, American Standard offers similar protections along with a personal relocation team to help plan your move. Having a team of experts dedicated to business moves helps to reduce company downtime, which is crucial to your company’s bottom line.

Additionally, American Standard offers short- and long-term storage, in temperature controlled environments.

American Standard process

Source: American Standard Home Page

American Standard Moving & Storage Pricing

American Standard will work to find solutions to fit your budget, and with a variety of budgets, quotes can vary wildly. You could get a lower quote through American Standard for the same moving company who gave you a different quote directly. The cost savings is one of the potential benefits of working with a broker.

The cost of a move depends on where you live, how far you are moving, the number of belongings you have and how much they weigh cumulatively, as well as the time of the week and year you choose to move. On average, a local move within 100 miles, in the same state with one truck and two movers costs about $80-$100 per hour. A cross-country or interstate move or one that is more than 100 miles runs anywhere from $2,000 to $5,000 on average, but could include extra charges averaging about 50 cents per additional pound.

Home Size Move Type Hours Avg. Price Extras
2 Bedroom Local (in-state, within 100 miles) 5-7 $200-$500 Up to $50 per hour,
per additional mover
3 Bedroom Local (in-state, within 100 miles) 7-10 $500-$1000 Up to $50 per hour,
per additional mover
4+ Bedroom Local (in-state, within 100 miles) 10+ $800-$2,000+ Up to $50 per hour,
per additional mover
Any Size Interstate or more than 100 miles 10+ $2,000-$5,000 50 cents per pound
on average

American Standard Moving & Storage Complaints

Online customer reviews talk about the ease, simplicity and efficiency of American Standard’s process.

MyMovingReviews.com rates American Standard 4 out of 5 stars based on 41 consumer reviews. Comments include “Stress-free,” “Went off without a hitch” and “The crew at American Standard made me have a whole new take on hiring a moving crew.” Google Reviews rate the company 3.8 out of 5 stars based on 193 reviews. Some of the comments include “smooth and simple,” “very responsive and willing to help,” and “no hidden or surprise fees.”

Negative reviews typically involved a small number of regional movers working with American Standard who made errors such as doubling the quoted estimate. Consumers who follow the recommendations of the FMCSA’s Mover’s Rights and Responsibilities should be prepared to handle situations like these before they occur. You should receive a copy of that document from American Standard or the moving company before you have to sign a contract, or you can download FMCSA’s Mover’s Right and Responsibilities yourself.

moving boxes

Source: Getty

American Standard Moving & Storage Product-related Q&A

  • What can I do to make sure my mover is reputable?
    Representatives from the multiple companies American Standard provides you should visit your home in person to give you written estimates. Compare the quotes and question those that are unusually high or low. Never use a trucking company that does not send someone to your home to come up with the initial, non-binding estimate.

  • Does American Standard move homes and offices on weekends?
    Technically, yes, but it will cost you. Movers who operate on weekends charge a premium for the service. Some local movers who work with American Standard that may not move on Sundays, so be sure to ask if it’s important to you. The time of year in which you plan to relocate can also impact the price.

  • How far in advance should I plan a move?
    Experts say start planning a move as far in advance as you can to book the time, services and terms you want. Even if you don’t have a move date yet, getting a head start allows plenty of time to compare moving companies and get a few non-binding estimates.

  • What’s the 110 percent rule?
    At delivery, movers cannot charge more than 110 percent of the original non-binding estimate. That doesn’t mean that you won’t pay more. You may pay up to an additional 10-15 percent for other operations charges, as mentioned above.

  • What is a DOT number?
    The DOT number is an ID for movers and other drivers who haul heavy or hazardous cargo intrastate. It’s not only required by the federal government but by 36 state governments as well. The DOT number is used to track company reviews and complaints, regular inspections and more. The FMCSA has an online mover search tool on its homepage to help you look up the moving company American Standard selected as well as other local movers. Pay attention to the history of complaints when considering and comparing moving companies.

  • American Standard free estimate

    Source: American Standard Home Page
  • What types of vehicles can a transport service move?
    All types–from regular cars, trucks and SUVs, to boats, motorcycles, exotic cars and more. You should have higher-valued vehicles moved in a closed trailer, which will cost more but provides the highest protection for the car, boat or other vehicle. Most cars can be moved more economically on an open trailer.

  • What if I have to cancel my move?
    You must cancel in writing or via email, within 72 hours of signing the agreement to receive a full refund minus a 10 percent service fee that American Standard takes for their costs. Otherwise, the move is nonrefundable but you can postpone to a time within two years of the original agreement.

Conclusion

Moving is a complicated process. A broker can make the process easier. Going by online consumer reviews, American Standard is a great option, and it has customers excited about the success of their recent moves. When you’re talking about a process as complicated as moving, customer excitement is a significant sign that you can trust the broker. Additionally, American Standard can arrange cross-country moves and vehicle transports from state to state, which not every moving broker can do. Considering American Standard’s free online quote capability and live online chat, working with the company is a straightforward process.

American Standard Moving & Storage Reviews

Recent Reviews

June 17 2019 9:54PM

Moved from Wisconsin to Maine. Americans standard are a scam, joke. I paid them to call a moving company, I thought they were door to door service. Nope 2 different companies packed and delivered. They were a day late picking up my stuff. Took 2 weeks to get our stuff. Then we didn’t get it all. Or some of it was missing pieces or broke. Do your research cuz this company sucks. $1800 for nothing. Plus had to pay the other company $5500. This Jacob is a joke I told him I was so mad. “He said does it pay to be mad it is what it is. Scammers, thieves. Do not use this company

Branyon A.
Springvale, ME
June 16 2019 3:13AM

American Standard Moving and their crew were amazing. They were one time, diligent and precise with how they packed and moved my items. I have used other moving companies and never had a great experience as I did with American Standard fully from start to finish. I started my process with Brian who was so accommodating with my requests and when I had to change some dates at the last minute he was great and always followed up with me. The Customer Service Rep, Christina was amazing, she called throughout the day to keep me informed in the process. Thanks so much American Standard and you have the best team!!

Mitchell B.
D.C, WA
June 15 2019 6:18AM

The moving company we hired was the best and we have no doubts or hesitation to share our experience with all. We needed to move immediately. American Standard Moving & Storage were the company which helped us move and they did an excellent job for us. The move was perfect in every aspect. We checked all the boxes once they were unloaded, nothing seemed to be missing or broken and we were happy on seeing the company truck arrive on time. The company also charged us a good price which was cheaper in comparison to other company’s quotes. I would highly recommend them!

Darrell C.
San Diego, CA
June 12 2019 10:48PM

Never ever use these guys!! You give them a 2 day window as they ask but then they change it without your consent and when you make it work with what they changed it to. Then they call 10 MINUTES before they are supposed to be there and say they cant come until the next day in the afternoon. The only thing they can do is a $25 credit which is bogus when you are spending over 3k.

NA N.
Na, UT
June 12 2019 5:26PM

My moving experience was great with American Standard Moving.. Notifications and follow up were great, received text messages letting me know on arrival time. When my movers arrived Mike and Ricky, they were on time, friendly, worked quickly while moving my belongings carefully and safely.. up three flights of stairs, sorry guys. I really appreciate the service and care you provided, you both made my move so much easier and stress free. I definitely would use and recommend this company because of the service American Standard Moving provided. Thank yall so much!

Jason H.
Lake City, DE
June 12 2019 3:20AM

The call to setup the move was great, and fun. Like many companies they provide you with information and schedule the move. I was very comfortable during the entire process due to this. I am so so so happy I chose American Standard Moving. I feel lucky. l was pretty worried at first because I'd never used a company before, always having family help me move and sometimes you can get lost in reading negative reviews along with the good ones but as a last minute move I needed all the help I could. They we're awesome. Oscar at dispatch was so helpful every time I called and had questions, then my last minute requests we're received so well by Brian ** with dispatch, they put out only happy voices and a kind attitude. Moving hour arrives, Jeremy and Donovan are the two guys who show up and Jeremy gives me the rundown of costs and a better estimate of time saying he likes to be up front and honest with everyone. I added multiple things and ended up having more boxes so the cost went up a bit as expected due to the increase in my items. They were efficient and careful with my things as well as giving me advice to save me money and time. They made me laugh and put me at ease. The movers that American Standard provided were great. Delivered as promised, swift, organized professionals from start to finish.. I would definitely use this company again! I hope everyone gets these two, or any other that is just as great!

Emily L.
San Diego, CA
June 11 2019 9:45PM

STAY AWAY FROM THESE THIEVES. They are brokers and they take deposit and sell job. Stuff comes missing and damaged, and they charge you more, even if you take off less!!!! They will be hearing from the dot and my lawyers. >:-{[

Steve R.
Pembroke Park, FL
June 11 2019 9:41PM

Don’t know from where to start! Used them to move my furniture from AUSTIN to California. Half of my furniture were lost and whatever arrived was damaged. I even received half of my coffee table, BUT WAS CHARGED DOUBLE THE PRICE. ALL* of my moms kitchen boxes disappeared And I couldn’t reach anyone. We found out that they a broker, and they prey on deposits. A HORRIBLE EXPERIENCE! STAY AWAY! :(

Michel K.
Austin, TX
June 11 2019 8:06PM

They'd taken advantage of my dad. I set up the move, They got there, Increased his price but he had less space. I'm currently speaking with attorney general and also the d.o.t about this. I should have done my homework because this company just opened in 2017 and has a horrendous report for rip offs. As For my dad, He wont stop talking about this move, or let it go. I financed this move to take care of my dad and do something nice and luxurious, all I got was a waste of, money and broken furniture. If I could have done this move myself, I would have. I should have went with an actual carrier or a better broker.

Troy A.
Orlando, FL
June 11 2019 7:05PM

These reps are commission based, and from recent discoveries are either on drug sales or recovering addicts. Do not use this company, they had my grandmothers belongings for 4 weeks, and tripled her price. I don’t think she’ll ever really recover from it.

Tarnardus F.
Miami, FL
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