American Standard Moving & Storage

American Standard Moving & Storage Review

American Standard was founded in 2017 and is based in Florida. Although fairly new, it has already established itself well enough to have opened offices in Maine and Missouri and has about 180 employees around the United States.

American Standard is a moving broker that helps coordinate services with reputable movers. Working with a broker is a very efficient way to save money and time when it comes to planning your move. A broker can often find lower prices through the relationships it has with trucking companies. We recommend that you still do some research on the movers a broker recommends.

American Standard got our award for a great choice for safe delivery on our Best Long Distance Moving Companies guide. According to online customer reviews, American Standard seems to make the process of setting up a move reasonably easy, whether it is across town or the country. Having experts to turn to while planning a move will likely provide you with an additional sense of protection for your belongings. American Standard provides you with a personal moving coordinator who helps you figure out what services you need. There are packing services if you need them, they can coordinate and execute out-of-state moves and even move your vehicles.

Pros
  • Moving coordinator to help you find the best price
  • Free online estimates
  • Helpful chat feature on their website for getting quick answers from agents
  • Blanket-wrapped packing
  • Intrastate and interstate moves
  • Storage offered
  • Vehicle transportation
Cons
  • Subcontractors are not all equally reputable

Brokers like American Standard are required to register with the Federal Motor Carrier Safety Administration (FMCSA), the arm of the U.S. Department of Transportation that monitors movers and other shipping companies. FMCSA regulations require brokers to operate under full transparency, providing customers with information about their rights and responsibilities with a relocation.

Moving brokers are required to contract on behalf of the customer with moving companies that are also registered with the agency to ensure only ethical movers are used. A subcontracted moving company that owns the truck and hires its own staff carries out the move.

American Standard Moving & Storage Services

American Standard prides itself on providing a high level of protection for furniture by blanket-wrapping each item as a precaution before loading the truck. If you need help with packing a few things or everything at once, American Standard offers professional packing services.

You can buy moving insurance through the company to protect anything that may happen such as cracks or breaks while in transit. Keep in mind that movers are required to offer basic insurance on your belongings and this insurance will not cover more valuable items. Ask about full-value coverage for your move.

Those moving from one state to another or cross-country can hire American Standard to coordinate moving your car or other vehicles like boats and motorcycles, also with the benefit of insurance. The vehicle moving services include door-to-door pickup, and the website quotes shipping costs between 50 cents to $1.25 per mile.

For commercial customers relocating a business, American Standard offers similar protections along with a personal relocation team to help plan your move. Having a team of experts dedicated to business moves helps to reduce company downtime, which is crucial to your company’s bottom line.

Additionally, American Standard offers short- and long-term storage, in temperature controlled environments.

American Standard process

Source: American Standard Home Page

American Standard Moving & Storage Pricing

American Standard will work to find solutions to fit your budget, and with a variety of budgets, quotes can vary wildly. You could get a lower quote through American Standard for the same moving company who gave you a different quote directly. The cost savings is one of the potential benefits of working with a broker.

The cost of a move depends on where you live, how far you are moving, the number of belongings you have and how much they weigh cumulatively, as well as the time of the week and year you choose to move. On average, a local move within 100 miles, in the same state with one truck and two movers costs about $80-$100 per hour. A cross-country or interstate move or one that is more than 100 miles runs anywhere from $2,000 to $5,000 on average, but could include extra charges averaging about 50 cents per additional pound.

Home Size Move Type Hours Avg. Price Extras
2 Bedroom Local (in-state, within 100 miles) 5-7 $200 – $500 Up to $50 per hour,
per extra mover
3 Bedroom Local (in-state, within 100 miles) 7-10 $500 – $1000 Up to $50 per hour,
per extra mover
4+ Bedroom Local (in-state, within 100 miles) 10+ $800 – $2,000+ Up to $50 per hour,
per extra mover
Any Size Interstate or more than 100 miles 10+ $2,000 – $5,000 50 cents per pound
on average

American Standard Moving & Storage Complaints

Online customer reviews talk about the ease, simplicity and efficiency of American Standard’s process.

MyMovingReviews.com rates American Standard 4 out of 5 stars based on 41 consumer reviews. Comments include “Stress-free,” “Went off without a hitch” and “The crew at American Standard made me have a whole new take on hiring a moving crew.” Google Reviews rate the company 3.8 out of 5 stars based on 193 reviews. Some of the comments include “smooth and simple,” “very responsive and willing to help,” and “no hidden or surprise fees.”

Negative reviews typically involved a small number of regional movers working with American Standard who made errors such as doubling the quoted estimate. Consumers who follow the recommendations of the FMCSA’s Mover’s Rights and Responsibilities should be prepared to handle situations like these before they occur. You should receive a copy of that document from American Standard or the moving company before you have to sign a contract, or you can download FMCSA’s Mover’s Right and Responsibilities yourself.

moving boxes

Source: Getty

American Standard Moving & Storage Product-related Q&A

  • What can I do to make sure my mover is reputable?
    Representatives from the multiple companies American Standard provides you should visit your home in person to give you written estimates. Compare the quotes and question those that are unusually high or low. Never use a trucking company that does not send someone to your home to come up with the initial, non-binding estimate.

  • Does American Standard move homes and offices on weekends?
    Technically, yes, but it will cost you. Movers who operate on weekends charge a premium for the service. Some local movers who work with American Standard that may not move on Sundays, so be sure to ask if it’s important to you. The time of year in which you plan to relocate can also impact the price.

  • How far in advance should I plan a move?
    Experts say start planning a move as far in advance as you can to book the time, services and terms you want. Even if you don’t have a move date yet, getting a head start allows plenty of time to compare moving companies and get a few non-binding estimates.

  • What’s the 110 percent rule?
    At delivery, movers cannot charge more than 110 percent of the original non-binding estimate. That doesn’t mean that you won’t pay more. You may pay up to an additional 10-15 percent for other operations charges, as mentioned above.

  • What is a DOT number?
    The DOT number is an ID for movers and other drivers who haul heavy or hazardous cargo intrastate. It’s not only required by the federal government but by 36 state governments as well. The DOT number is used to track company reviews and complaints, regular inspections and more. The FMCSA has an online mover search tool on its homepage to help you look up the moving company American Standard selected as well as other local movers. Pay attention to the history of complaints when considering and comparing moving companies.

  • American Standard free estimate

    Source: American Standard Home Page
  • What types of vehicles can a transport service move?
    All types–from regular cars, trucks and SUVs, to boats, motorcycles, exotic cars and more. You should have higher-valued vehicles moved in a closed trailer, which will cost more but provides the highest protection for the car, boat or other vehicle. Most cars can be moved more economically on an open trailer.

  • What if I have to cancel my move?
    You must cancel in writing or via email, within 72 hours of signing the agreement to receive a full refund minus a 10 percent service fee that American Standard takes for their costs. Otherwise, the move is nonrefundable but you can postpone to a time within two years of the original agreement.

Conclusion

Moving is a complicated process. A broker can make the process easier. Going by online consumer reviews, American Standard is a great option, and it has customers excited about the success of their recent moves. When you’re talking about a process as complicated as moving, customer excitement is a significant sign that you can trust the broker. Additionally, American Standard can arrange cross-country moves and vehicle transports from state to state, which not every moving broker can do. Considering American Standard’s free online quote capability and live online chat, working with the company is a straightforward process.

American Standard Moving & Storage Reviews

Recent Reviews

February 24 2021 5:44PM

BEWARE! I gave a 1350.00 deposit more than a month before my move date..They said it would be January 26 or 27 & to expect a call from the mover on the 25th.

After no call, I called & was told by a customer service agent that they could not find a carrier going from NM to Wa & my deposit would be refunded within 10 days. As of February 24, it has not been refunded.

This morning I was on hold at customer service # for 55 minutes so I emailed them..no response. Since I had to pay another mover, I really need my money!

Debra K.
LAS CRUCES, NM
February 23 2021 8:28PM

Worst experience of my life. They quoted me $3400 and had me pay half for a deposit ($1618). Moving day came and they wanted $12,000. They would never give me the deposit back and the credit card company was NO help.

I had to pay the $1600 or have it affect my credit and possibly be taken to court by the credit card company. I have lost so many tears over this. But, until there is a class action lawsuit, they will continue.

Cindy S.
Carbondale Co, CO
February 18 2021 11:56PM

STAY FAR FAR AWAY!! READ ALL REVIEWS!! I wish I had taken the time to read reviews regarding this co. Sadly, I learned the hard way and expensive way.

Day 1) Was quoted by DILLON ** SENIOR MANAGER $2,800 fee to deliver living set along with bedroom mattresses and some storage bins from Connecticut to Florida. Paid $1,400. Deposit , was told an increased MAX amount of $150 would occur for extra items.

A few days later the “INVENTORY MEN” came to my residence and now my price went from $2800 to $4,900.00!!!! And my deposit went from $1,400 to $1,800. I was told I had 72 hours to cancel.

I called DILLION ** AKA SENIOR MANAGER to no avail! He would not take my calls and I think he knew I had reconsidered the outrageous hike in price. I was at my local bank preparing to stop payment on a deposit when Dylan called me as I was in the bank miraculously.

Basically telling me I had no recourse to get a refund and the money has already been electronically withdrawn from my account from my check that I gave him. The man is unwilling to speak with you, to reason with you, to offer any discount in the deposit that he was keeping.

STAY AWAY FROM THIS COMPANY!!! Do these people realize how hard and how long it takes to work to make that money for the deposit and the only reply he gave me for not calling me back or answering my phone calls was “I was with my family”.

Yeah he was with his family having a grand time on my $1800 deposit. Please, please, please read all the reviews regarding this business! Beware!

Sheri S.
Watertown, CT
January 27 2021 3:22AM

American Standard does not make the moves. They contract the jobs out. I moved from Colorado to Alabama, my property showed up two days late and several items were damaged or broken.

Not all property was delivered. It took another week before I received all of my property. According to the contract American standard would be the go between and help settle all claims.

I filed a claim, took pictures and sent them to American standard and the contract company. The contract company also took pictures. After several calls to American standard who never returned any calls I figured out that I had been had. NEVER USE AMERICAN STANDARD.

Jeff H.
Huntsville, AL
January 25 2021 9:51PM

AVOID AT ALL COSTS!!! I only lost $800, others on this site have lost thousands. Don't let their cheap prices fool you, it will be significantly higher in the end.

Outsourced the job to a man with a dolly who could not do job. Then they said I refused service. Total lie, I never did. If you choose this company after reading the horrible reviews you obviously don't value money. YOU HAVE BEEN WARNED.

Eddie T.
Huntingdon, IN
December 10 2020 4:02PM

If I could only give it a -10. I was asked how many totes, beds, monitors, TV’s we had. I have them an accurate count. The movers showed up and said my totes and my couch were “oversized”. They were NOT oversized. They raised my estimate by over $1,500!!!

I already paid a deposit and am now stuck. I called the 800 number and the girl I talked to was awful. The most hateful customer service rep I’ve ever spoke to. She told me that “it’s possible” and “her couch is oversized”.

ZERO acknowledgement of my issue or what I had happening as a customer. Please do not use these belittling, gross, fraudulent uneducated pieces of garbage. They will no doubt be out of business soon. FINGERS CROSSED.

Lesley H.
STL, MO
November 19 2020 4:05PM

Professional Con-Artists or Poor Internal Controls - YOU DECIDE After days of searching for the right carrier to move our company goods safely from Michigan to California, we came across American Standard Moving & Storage.

American Standard Moving & Storage seemed to have decent rates and the best insurance coverage compared to the competition. The Sales rep (Jason) offered me an insurance plan of $10,000 per unit (25x) totaling $250,000 so we decided to award them with the job.

Two days later, a Mexican gang showed up to begin moving our goods while the manager and I were completing paperwork. There was a discrepancy in the insurance coverage amounts from what the sales rep (Jason) had previously stated over the phone.

The maximum coverage wasn't even 10% of the agreed-upon amount. After going back and forth, we decided to cancel the job and not risk them moving our goods.

A $1,708 non-refundable charge is what I get stuck with all because their sales guy (Jason) is offering services the company does not even offer.

Overall, beware of similar experiences. Things to look out for: • Verify paperwork and validate details with a second employee. • Don't let the movers begin working until all paperwork is completed.

Adam H.
Macomb, MI
November 16 2020 8:34PM

This is the worst company I have dealt with in such a long. A lot rude, unintelligent, unprofessional people that you speak to over the phone.

I had requested service. Never did I receive the service. I was talked to rude and my deposit was taken from me when trying to reach out to the original person because by this time you guys have received my deposit and was looking forward to having my items with me.

Instead I receive someone cussing me out, hanging up and threaten me and my family and calling us derogatory names which is unprofessional for a big company (so called). I was was shocked.

I would not definite would not recommend none one to this company for service or such > IT'S A SCAM, A RIPOFF and bunch of detergents that in answering calls and handling business > LAWSUITS are underway.

Paul T.
Duluth, GA
October 26 2020 5:05PM

American standard has no compassion for people because they tell you they're gonna move you and they don't. They lie to you.

I lost my money and I am trying to get it back so if anybody out there please find someone else because they are not recommended for no one and they should be out of business for what they did.

They just take your money and they do not give it back so I hope someone else doesn't get taken like I did. Hope that they go under because I am gonna Sue them. I will get my money back one way or the other.

Kimberly P.
Springfield, OH
September 23 2020 8:01PM

A nightmare to work with, miss the delivery date by 4 days without any explanation and my stuff is still not arriving. Charge a lot more than we originally agreed on a 40% jump of the price despite told me at the beginning there would be no additional charge and hidden fee.

Kun Q.
Bellevue, WA
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