American Standard Moving & Storage Review

American Standard was founded in 2017 and is based in Florida. Although fairly new, it has already established itself well enough to have opened offices in Maine and Missouri and has about 180 employees around the United States.

American Standard is a moving broker that helps coordinate services with reputable movers. Working with a broker is a very efficient way to save money and time when it comes to planning your move. A broker can often find lower prices through the relationships it has with trucking companies. We recommend that you still do some research on the movers a broker recommends.

American Standard got our award for the best choice for safe delivery on our Best Long Distance Moving Companies guide. According to online customer reviews, American Standard seems to make the process of setting up a move reasonably easy, whether it is across town or the country. Having experts to turn to while planning a move will likely provide you with an additional sense of protection for your belongings. American Standard provides you with a personal moving coordinator who helps you figure out what services you need. There are packing services if you need them, they can coordinate and execute out-of-state moves and even move your vehicles.

Pros
  • Moving coordinator to help you find the best price
  • Free online estimates
  • Helpful chat feature on their website for getting quick answers from agents
  • Blanket-wrapped packing
  • Intrastate and interstate moves
  • Storage offered
  • Vehicle transportation
Cons
  • Subcontractors are not all equally reputable

Brokers like American Standard are required to register with the Federal Motor Carrier Safety Administration (FMCSA), the arm of the U.S. Department of Transportation that monitors movers and other shipping companies. FMCSA regulations require brokers to operate under full transparency, providing customers with information about their rights and responsibilities with a relocation.

Moving brokers are required to contract on behalf of the customer with moving companies that are also registered with the agency to ensure only ethical movers are used. A subcontracted moving company that owns the truck and hires its own staff carries out the move.

American Standard Moving & Storage Services

American Standard prides itself on providing a high level of protection for furniture by blanket-wrapping each item as a precaution before loading the truck. If you need help with packing a few things or everything at once, American Standard offers professional packing services.

You can buy moving insurance through the company to protect anything that may happen such as cracks or breaks while in transit. Keep in mind that movers are required to offer basic insurance on your belongings and this insurance will not cover more valuable items. Ask about full-value coverage for your move.

Those moving from one state to another or cross-country can hire American Standard to coordinate moving your car or other vehicles like boats and motorcycles, also with the benefit of insurance. The vehicle moving services include door-to-door pickup, and the website quotes shipping costs between 50 cents to $1.25 per mile.

For commercial customers relocating a business, American Standard offers similar protections along with a personal relocation team to help plan your move. Having a team of experts dedicated to business moves helps to reduce company downtime, which is crucial to your company’s bottom line.

Additionally, American Standard offers short- and long-term storage, in temperature controlled environments.

American Standard process

Source: American Standard Home Page

American Standard Moving & Storage Pricing

American Standard will work to find solutions to fit your budget, and with a variety of budgets, quotes can vary wildly. You could get a lower quote through American Standard for the same moving company who gave you a different quote directly. The cost savings is one of the potential benefits of working with a broker.

The cost of a move depends on where you live, how far you are moving, the number of belongings you have and how much they weigh cumulatively, as well as the time of the week and year you choose to move. On average, a local move within 100 miles, in the same state with one truck and two movers costs about $80-$100 per hour. A cross-country or interstate move or one that is more than 100 miles runs anywhere from $2,000 to $5,000 on average, but could include extra charges averaging about 50 cents per additional pound.

Home Size Move Type Hours Avg. Price Extras
2 Bedroom Local (in-state, within 100 miles) 5-7 $200-$500 Up to $50 per hour,
per additional mover
3 Bedroom Local (in-state, within 100 miles) 7-10 $500-$1000 Up to $50 per hour,
per additional mover
4+ Bedroom Local (in-state, within 100 miles) 10+ $800-$2,000+ Up to $50 per hour,
per additional mover
Any Size Interstate or more than 100 miles 10+ $2,000-$5,000 50 cents per pound
on average

American Standard Moving & Storage Complaints

Online customer reviews talk about the ease, simplicity and efficiency of American Standard’s process.

MyMovingReviews.com rates American Standard 4 out of 5 stars based on 41 consumer reviews. Comments include “Stress-free,” “Went off without a hitch” and “The crew at American Standard made me have a whole new take on hiring a moving crew.” Google Reviews rate the company 3.8 out of 5 stars based on 193 reviews. Some of the comments include “smooth and simple,” “very responsive and willing to help,” and “no hidden or surprise fees.”

Negative reviews typically involved a small number of regional movers working with American Standard who made errors such as doubling the quoted estimate. Consumers who follow the recommendations of the FMCSA’s Mover’s Rights and Responsibilities should be prepared to handle situations like these before they occur. You should receive a copy of that document from American Standard or the moving company before you have to sign a contract, or you can download FMCSA’s Mover’s Right and Responsibilities yourself.

moving boxes

Source: Getty

American Standard Moving & Storage Product-related Q&A

  • What can I do to make sure my mover is reputable?
    Representatives from the multiple companies American Standard provides you should visit your home in person to give you written estimates. Compare the quotes and question those that are unusually high or low. Never use a trucking company that does not send someone to your home to come up with the initial, non-binding estimate.

  • Does American Standard move homes and offices on weekends?
    Technically, yes, but it will cost you. Movers who operate on weekends charge a premium for the service. Some local movers who work with American Standard that may not move on Sundays, so be sure to ask if it’s important to you. The time of year in which you plan to relocate can also impact the price.

  • How far in advance should I plan a move?
    Experts say start planning a move as far in advance as you can to book the time, services and terms you want. Even if you don’t have a move date yet, getting a head start allows plenty of time to compare moving companies and get a few non-binding estimates.

  • What’s the 110 percent rule?
    At delivery, movers cannot charge more than 110 percent of the original non-binding estimate. That doesn’t mean that you won’t pay more. You may pay up to an additional 10-15 percent for other operations charges, as mentioned above.

  • What is a DOT number?
    The DOT number is an ID for movers and other drivers who haul heavy or hazardous cargo intrastate. It’s not only required by the federal government but by 36 state governments as well. The DOT number is used to track company reviews and complaints, regular inspections and more. The FMCSA has an online mover search tool on its homepage to help you look up the moving company American Standard selected as well as other local movers. Pay attention to the history of complaints when considering and comparing moving companies.

  • American Standard free estimate

    Source: American Standard Home Page
  • What types of vehicles can a transport service move?
    All types–from regular cars, trucks and SUVs, to boats, motorcycles, exotic cars and more. You should have higher-valued vehicles moved in a closed trailer, which will cost more but provides the highest protection for the car, boat or other vehicle. Most cars can be moved more economically on an open trailer.

  • What if I have to cancel my move?
    You must cancel in writing or via email, within 72 hours of signing the agreement to receive a full refund minus a 10 percent service fee that American Standard takes for their costs. Otherwise, the move is nonrefundable but you can postpone to a time within two years of the original agreement.

Conclusion

Moving is a complicated process. A broker can make the process easier. Going by online consumer reviews, American Standard is a great option, and it has customers excited about the success of their recent moves. When you’re talking about a process as complicated as moving, customer excitement is a significant sign that you can trust the broker. Additionally, American Standard can arrange cross-country moves and vehicle transports from state to state, which not every moving broker can do. Considering American Standard’s free online quote capability and live online chat, working with the company is a straightforward process.

American Standard Moving & Storage Reviews

Recent Reviews

April 15 2019 9:13PM

They told me the quoting price was going to be no more than 2300, and answered all of my concerns over the phone. They missed the original date of schedule and the contractor they used tried to delay me even further due to having other jobs booked. I requested to have another mover help me, but the guy ended up coming over anyways. The guy who put my stuff in the truck, changed me an additional $1000 for having to shuttle it to my apartment because he couldn’t get a big semi in there. Trying to find the date when they are going to be delivering my furniture and we’re on day 2 of constant voicemails and no returnee calls. Save yourself some time and frustration and stay away.

Casey S.
Renton, WA
March 31 2019 12:08PM

DO NOT USE THIS COMPANY! I used this company against my better judgment. I did read all of the reviews beforehand and bought up my concerns with the representative that was helping me through the process, he assured me that he would be there to help. They forgot to add items into my estimate and when I confronted them they told me they would take care of it since it was part of the original agreement. I went with this company because they matched the price of another company that I received a quote from with ALL the items that were supposed to be on the list (which I also have for my records to show as proof) I didn't trust that they were totally honest so I started to send the items that I was missing via text and email just in case. After speaking with 2 representatives I contacted customer service - This man literally yelled at me on the phone and told me that I was a LIAR and that I shouldn't speak unless I am telling the truth, at this point they already had my deposit and I couldn't do anything about it except for document it and save it for my lawyer. I sent an email and text to my representative about the situation so I had a record of what had happened, I'm pretty sure that it was never sent to anyone higher in the company. Once the moving truck got there it was one nightmare after another, I ended up paying $600 more than I was originally supposed to pay because the moving company put all the things that they weren't supposed to put on the truck in first. When I spoke to customer service on the price they said they would reimburse me money bc the moving company never had the added items that were supposed to be on the list to begin with - of course they never reimbursed me - bc I have had so many dishonest situations with this company already I made sure to cover my butt and put the representative who had told me I would be reimbursed on speaker so I have another form of proof with witness that he assured me money back. I wish the nightmare ended there but it didn't, the price just kept going up and the only thing the customer service manager would say is "well you have 2 choices, you pay it or you leave your stuff there" can I remind you that the stuff he wanted me to leave there was on the list of things that was supposed to be on the truck to begin with. I had to leave antique pieces behind. The guy who was leading the truck team was even ruder - he raised his voice at me more than once in my apartment - he kept telling me that I was wasting his time because I asked him why he put the things that were not on the list in truck and didn't put the things that were supposed to be on the truck until last which then I had to pay for. Thank goodness I have cameras in my apartment and it picked up the all the conversations that I had with the customer service representative and the movers - I will be taking legal action on this company for what they put me through.

Jennifer Z.
Sayville, NY
March 28 2019 8:51PM

I would recommend going thru a large moving company who has their own carriers. The brokers were very helpful and told me there would not be a problem with the pick up on the date I requested. Long story short I waited for a call to confirm pick up which did not come on my request date. I called the next morning to be told that is why there are two dates listed for move date. Now I am waiting for the moving company to tell me what is convenient for them. I told them I am not available later in the day. The representative told me I need to make myself available. The moving company who is doing the move is Executive Moving & Storage. They will call me later between 2-5 to schedule pick up for the next date. I hope they take better care of my belongings then they did with their customer service.

Diana B.
Roseville, CA
March 24 2019 4:58PM

Excellent Service!! We used American Standard Moving and Storage for the first time. And they packed and moved all the heavy furniture. Brian and David, awesome. I will hire them again next time. Once again excellent moving service for the second time. American Standard will meet your expectations and take care of your belongingness. I will hire them again next time. EXCELLENT SERVICE.

Karin S.
Sand Diego, CA
March 18 2019 12:24PM

I have used American Standard Moving three times over the past 9 years for moves. I highly recommend this company and the service they offer. Each move went smoothly and it was stress-free. The drivers showed up and they said they would & they were professional, courteous and kind, along with the girls in the office. I can say that my experience was a very positive one.

John D.
Miami, FL
March 11 2019 3:07PM

I’ve moved a lot and I've had bad movers and good movers but these people are exceptional. Even the "good movers" I've hired have some kind of issue. My most recent move with American Standard Moving was flawless. From the beginning, the owner makes everything so easy and the pricing is clear. Immediately he makes you feel like he cares about pleasing the customer and doing a good job. There is a plenty of communication. The movers showed up on time (in 6 moves, I've never had movers on time) they were so nice, very efficient yet still meticulous and careful, very, very professional. Immediately they make you feel comfortable and that they really care about doing a good job. And the price is so good. I can't believe he doesn't charge 3x as much for the level of service he provides. And there are no "hidden fees" that suddenly get tacked on at the end when it's time to pay. I know that when we move again I will hire them again. If you are looking for movers, don't waste your time calling one else - you won't find anyone better than American Standard Moving! MAny will low ball you and have extreme hidden charges. They are reputable and worth trusting.

Isaac T.
Las Vegas, NV
March 03 2019 5:56AM

Do not hire this broker! It is a SCAM! They handed my family over to complete con-artists! My family trusted American Standard to refer them to a reputable company. Instead, they delivered us to Home Run Movers, a bunch of unprofessional, sketchy thieves. First, they refused to do a walk through before providing an estimate. Then, they demanded more and more money from my father who had just lost his job. They took advantage of his trusting nature and demanded over $3,000 than the initial estimate AFTER loading everything on the truck. It gets worse. The next day the company that American Standard referred us to called us to tell us their van caught fire and everything was lost. We became very suspicious at this point and contacted the fire department. The fire department told us that no, not everything was lost and a second truck with a sign taped to it appeared and loaded up everything that was left. We started asking questions about where the second truck went and now, the owner of Home Run Movers, the company that American Standard referred us to, won’t answer our calls. My family has lost everything to these people at a time when we were already struggling. Please review this list of red flags of moving fraud before hiring anyone. Do not use American Standard, they don’t vet their moving companies and only care about making their money.

L J.
Ft Myers, FL
March 01 2019 3:53PM

Thank you Austin and American Standard Moving for helping me through my first move ever. They couldn’t have been more helpful- especially since I made it a bit challenging for them haha! I was moving to New York City and I was totally lost about what a COI was and had some time restrictions with my building. American Standard went above and beyond with their help to find the best mover to coordinate and handle this for me. They fit my massive couch into a tiny door frame. I was too scared to look but Austin and his team accomplished it! Thanks to customer service for constantly keeping in contact and helping me through the move. Will use their services again! If you are looking to move for the first time I would highly recommend American Standard Moving! They are very detailed and walk you through everything and the movers are highly professional!

Noah C.
New York City, NY
February 28 2019 4:33PM

Very happy with the services American Standard Moving provided me. I was in a bind with another moving company. They showed up on the day of the move and wanted to charge me $2000 more than what they quoted me. After being scared to re-book with a mover I decided to trust American standard and not only they were able to be within my budget, they helped me save $1500 that J and J moore was trying to rob me out of. I would recommend this company if you are looking for an honest and reputable company that will help you find the best movers to take care of you and your furniture!

Larry W.
Austin, CA
February 28 2019 4:16PM

American Standard helped us coordinate a move from Boston to Dallas Texas and they did a GREAT job. The movers were fast, professional, and they took VERY good care of all our belongings - wrapping everything up very securely, bagging our mattresses, all that good stuff. They were hardworking and professional, and the online quote tool was pretty much spot on, I did add a few items and we were able to make fair adjustments. I have already recommended them to two friends who are moving, one's already booked and one's about to! They have a large list of agents that they work with and ensure you get what you pay for so it is worth it :) BTW, pay with cash for a 7% discount!

Michael F. T.
Boston, MA
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