American Standard Moving & Storage Review

American Standard was founded in 2017 and is based in Florida. Although fairly new, it has already established itself well enough to have opened offices in Maine and Missouri and has about 180 employees around the United States.

American Standard is a moving broker that helps coordinate services with reputable movers. Working with a broker is a very efficient way to save money and time when it comes to planning your move. A broker can often find lower prices through the relationships it has with trucking companies. We recommend that you still do some research on the movers a broker recommends.

American Standard got our award for the best choice for safe delivery on our Best Long Distance Moving Companies guide. According to online customer reviews, American Standard seems to make the process of setting up a move reasonably easy, whether it is across town or the country. Having experts to turn to while planning a move will likely provide you with an additional sense of protection for your belongings. American Standard provides you with a personal moving coordinator who helps you figure out what services you need. There are packing services if you need them, they can coordinate and execute out-of-state moves and even move your vehicles.

Pros
  • Moving coordinator to help you find the best price
  • Free online estimates
  • Helpful chat feature on their website for getting quick answers from agents
  • Blanket-wrapped packing
  • Intrastate and interstate moves
  • Storage offered
  • Vehicle transportation
Cons
  • Subcontractors are not all equally reputable

Brokers like American Standard are required to register with the Federal Motor Carrier Safety Administration (FMCSA), the arm of the U.S. Department of Transportation that monitors movers and other shipping companies. FMCSA regulations require brokers to operate under full transparency, providing customers with information about their rights and responsibilities with a relocation.

Moving brokers are required to contract on behalf of the customer with moving companies that are also registered with the agency to ensure only ethical movers are used. A subcontracted moving company that owns the truck and hires its own staff carries out the move.

American Standard Moving & Storage Services

American Standard prides itself on providing a high level of protection for furniture by blanket-wrapping each item as a precaution before loading the truck. If you need help with packing a few things or everything at once, American Standard offers professional packing services.

You can buy moving insurance through the company to protect anything that may happen such as cracks or breaks while in transit. Keep in mind that movers are required to offer basic insurance on your belongings and this insurance will not cover more valuable items. Ask about full-value coverage for your move.

Those moving from one state to another or cross-country can hire American Standard to coordinate moving your car or other vehicles like boats and motorcycles, also with the benefit of insurance. The vehicle moving services include door-to-door pickup, and the website quotes shipping costs between 50 cents to $1.25 per mile.

For commercial customers relocating a business, American Standard offers similar protections along with a personal relocation team to help plan your move. Having a team of experts dedicated to business moves helps to reduce company downtime, which is crucial to your company’s bottom line.

Additionally, American Standard offers short- and long-term storage, in temperature controlled environments.

American Standard process

Source: American Standard Home Page

American Standard Moving & Storage Pricing

American Standard will work to find solutions to fit your budget, and with a variety of budgets, quotes can vary wildly. You could get a lower quote through American Standard for the same moving company who gave you a different quote directly. The cost savings is one of the potential benefits of working with a broker.

The cost of a move depends on where you live, how far you are moving, the number of belongings you have and how much they weigh cumulatively, as well as the time of the week and year you choose to move. On average, a local move within 100 miles, in the same state with one truck and two movers costs about $80-$100 per hour. A cross-country or interstate move or one that is more than 100 miles runs anywhere from $2,000 to $5,000 on average, but could include extra charges averaging about 50 cents per additional pound.

Home Size Move Type Hours Avg. Price Extras
2 Bedroom Local (in-state, within 100 miles) 5-7 $200-$500 Up to $50 per hour,
per additional mover
3 Bedroom Local (in-state, within 100 miles) 7-10 $500-$1000 Up to $50 per hour,
per additional mover
4+ Bedroom Local (in-state, within 100 miles) 10+ $800-$2,000+ Up to $50 per hour,
per additional mover
Any Size Interstate or more than 100 miles 10+ $2,000-$5,000 50 cents per pound
on average

American Standard Moving & Storage Complaints

Online customer reviews talk about the ease, simplicity and efficiency of American Standard’s process.

MyMovingReviews.com rates American Standard 4 out of 5 stars based on 41 consumer reviews. Comments include “Stress-free,” “Went off without a hitch” and “The crew at American Standard made me have a whole new take on hiring a moving crew.” Google Reviews rate the company 3.8 out of 5 stars based on 193 reviews. Some of the comments include “smooth and simple,” “very responsive and willing to help,” and “no hidden or surprise fees.”

Negative reviews typically involved a small number of regional movers working with American Standard who made errors such as doubling the quoted estimate. Consumers who follow the recommendations of the FMCSA’s Mover’s Rights and Responsibilities should be prepared to handle situations like these before they occur. You should receive a copy of that document from American Standard or the moving company before you have to sign a contract, or you can download FMCSA’s Mover’s Right and Responsibilities yourself.

moving boxes

Source: Getty

American Standard Moving & Storage Product-related Q&A

  • What can I do to make sure my mover is reputable?
    Representatives from the multiple companies American Standard provides you should visit your home in person to give you written estimates. Compare the quotes and question those that are unusually high or low. Never use a trucking company that does not send someone to your home to come up with the initial, non-binding estimate.

  • Does American Standard move homes and offices on weekends?
    Technically, yes, but it will cost you. Movers who operate on weekends charge a premium for the service. Some local movers who work with American Standard that may not move on Sundays, so be sure to ask if it’s important to you. The time of year in which you plan to relocate can also impact the price.

  • How far in advance should I plan a move?
    Experts say start planning a move as far in advance as you can to book the time, services and terms you want. Even if you don’t have a move date yet, getting a head start allows plenty of time to compare moving companies and get a few non-binding estimates.

  • What’s the 110 percent rule?
    At delivery, movers cannot charge more than 110 percent of the original non-binding estimate. That doesn’t mean that you won’t pay more. You may pay up to an additional 10-15 percent for other operations charges, as mentioned above.

  • What is a DOT number?
    The DOT number is an ID for movers and other drivers who haul heavy or hazardous cargo intrastate. It’s not only required by the federal government but by 36 state governments as well. The DOT number is used to track company reviews and complaints, regular inspections and more. The FMCSA has an online mover search tool on its homepage to help you look up the moving company American Standard selected as well as other local movers. Pay attention to the history of complaints when considering and comparing moving companies.

  • American Standard free estimate

    Source: American Standard Home Page
  • What types of vehicles can a transport service move?
    All types–from regular cars, trucks and SUVs, to boats, motorcycles, exotic cars and more. You should have higher-valued vehicles moved in a closed trailer, which will cost more but provides the highest protection for the car, boat or other vehicle. Most cars can be moved more economically on an open trailer.

  • What if I have to cancel my move?
    You must cancel in writing or via email, within 72 hours of signing the agreement to receive a full refund minus a 10 percent service fee that American Standard takes for their costs. Otherwise, the move is nonrefundable but you can postpone to a time within two years of the original agreement.

Conclusion

Moving is a complicated process. A broker can make the process easier. Going by online consumer reviews, American Standard is a great option, and it has customers excited about the success of their recent moves. When you’re talking about a process as complicated as moving, customer excitement is a significant sign that you can trust the broker. Additionally, American Standard can arrange cross-country moves and vehicle transports from state to state, which not every moving broker can do. Considering American Standard’s free online quote capability and live online chat, working with the company is a straightforward process.

American Standard Moving & Storage Reviews

Recent Reviews

August 04 2019 5:31PM

DO NOT USE THIS COMPANY!! They outsourced my contract to horrible moving company, Energy Moving Systems out of Florida. American Standard Moving and Storage quoted me one price, 4k but instead the final pay was $6,700. The company that American Standard Moving and Storage hired, Energy Moving Systems did not deliver my furniture when I requested. I gave them my closing date and they told me they will deliver my furniture within 5 to 7 days but they actually delivered it 23 days later. The entire time Energy Moving Systems kept telling me that they were in route. I tried to contact American Standard Moving and Storage to help me but their calls always went to a full voicemails.

Felicia B.
Milford, PA
July 31 2019 4:31PM

They must post their own reviews to have a 4.7 rating. I filed with FMCSA, AMSA, BBB, FL attorney general all to get my stuff and stop them from their unlawful practices. Cost went up twice AFTER they picked up my load. Allen ** threatened with keeping my stuff if I didn't pay their exorbitant hostage money as well as breaking my stuff. I paid, and they broke glass, tvs, chairs, tables, beds. Lost several boxes including my dining room table. This is by far the worst company to hire to move you. FMCSA has 70 claims against them right now and wonder why they have not closed them down yet. DO NOT BE A VICTIM.

Enrrique G.
Tyrone, GA
July 12 2019 8:03PM

So I was helped with my move from Arizona to Florida and I was extremely skeptical because of what you hear about moving. This company far exceeded my expectations and service was above and beyond. I highly recommend American Standard Moving and Storage. The quote I received was a honest one and I didn’t believe them when they said my final installment would sometimes be less and it was I paid about 200 less than what they quoted me at drop off. Thank you for your hard work in this time of transition in my life!

Tim M.
Largo, FL
July 11 2019 12:32AM

DO NOT USE THIS COMPANY! It has been terrible! Jacob the guy on the phone told me my items would be weighed and the DOT calculator over estimates... every time I spoke to someone new price went up, of course after I already put deposit down. Movers showed up in a rental truck, said cubic feet. Couldn't argue we were on a schedule. Schedule got pushed back tried to inform dispatch. Said they couldn't wait. Had to have all my stuff put into ANOTHER uhaul at s storage unit. Too expensive! Should have done my research too! Told Jacob my son passed away from cancer he called and said his uncle just did too from cancer. Don't know if that was true, he sure played my emotions! Scandalous!!! Avoid avoid avoid!!! Check DOT'S website. Many complaints about them. Wish I would have! Over 4K for a move from Tennessee to north Florida! Ridiculous! They didn't even finish the job!

Angela M.
Clarksville, TN
July 04 2019 3:39PM

I had contacted several other companies from online before I settled on American. The story I was told when discussing the move was that my belongings would have up to 30 days of free storage. I thought that was great and that would allow me the opportunity to locate myself and that everything would be waiting at the local storage and I merely needed to make the call and all would be delivered. I did not need 30 days as I found my new abode the very first day. I made the call only to find the my belongings had been 'brokered out' to Northstar Movers and as soon learned that the 30 days free was nothing more than them using that time to travel all around, moving my items from truck to truck and state to state and on the 30th day delivery was made. Boxes were torn and tapped (I have photo's) damaged dresser, bookshelf, tabletop and every screw for the chairs missing. Mirror missing, new vacuum not working and a box or two did not arrive. I was told that I needed purchase receipts on my belongings. Lesson: Do not rely on what you read online about services.

Patricia C.
Tucson, AZ
June 29 2019 8:14PM

DO NOT use this vendor for any reason. They are completely unreliable and totally unprofessional. They will not show up on time. They are excellent at taking your money. They suck at everything else. Appalling!

Kurt H.
Maineville, OH
June 29 2019 12:17PM

If there was a way to give them zero stars it would fit. It is a miracle that we got through this move with this company. Once they take your down payment they could care less. The most stressful move of my life. I admit to not thoroughly doing my homework on this one. A very good lesson learned! Don't hire this company!!!!

J J.
Chicago, IL
June 26 2019 3:22PM

This company is a joke. Manager is a disrespectful **. After they pick up your equipment or materials, good luck ever trying to get a hold of them. I should of done my homework and went with another company. Please save yourself the headaches and go with another company. Nothing but trouble and anger with this company.

Nicholas G.
Sterling Heights, MI
June 25 2019 8:51PM

I wish I would have read Lisa's used before I schedule. When I talked to the rep he never said anything about a 72-hour frame but I got injured and call them on the third day. I called the dispatcher that had called me last. And told him I had to cancel. Then I seen a charge on my card $2,400. They haven't picked up anything. They've done nothing but scam me out of the money. When I called them again they didn't answer and then I called again and they told me they would call back with the person that I had talked to you. You never called back so I called again the next day. Then they told me that they could only give me 15% back. It's nonrefundable because it had not been 72 hours sorry I did call. And since when do I owe you $2,400 for doing nothing. Don't use this company scammers,

CiCi F.
Cheney, KS
June 17 2019 9:54PM

Moved from Wisconsin to Maine. Americans standard are a scam, joke. I paid them to call a moving company, I thought they were door to door service. Nope 2 different companies packed and delivered. They were a day late picking up my stuff. Took 2 weeks to get our stuff. Then we didn’t get it all. Or some of it was missing pieces or broke. Do your research cuz this company sucks. $1800 for nothing. Plus had to pay the other company $5500. This Jacob is a joke I told him I was so mad. “He said does it pay to be mad it is what it is. Scammers, thieves. Do not use this company

Branyon A.
Springvale, ME
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