Both Coast Logistics

Both Coast Logistics Review

Moving regulations vary across states, and hiring movers to transport your home or office long-distance requires attention to detail. Unless you move frequently, you could overlook one or more of these details, resulting in a shipping delay or unexpected transportation bills. Both Coast Logistics is a moving broker offering the experience and services to save time and stress when you’re moving across the country.

Both Coast Logistics is registered with the Federal Motor Carrier Safety Administration (FMCSA). The FMCSA requires brokers to operate with complete transparency, providing customers with information about their rights and responsibilities during a relocation. Both Coast Logistics determines your moving needs, then coordinates a plan with one or more trucking companies. Both Coast Logistics can provide packing and storage services if you need them.

Pros
  • Fee process published on its website
  • 3 packing service levels
  • Transparent cancellation policy
  • Professional vehicle shipping available

Cons
  • No office hours on Sundays

Both Coast Logistics Moving Services

Both Coast Logistics has a spot on our Best Long-Distance Moving Companies guide for providing great personalized estimates. No two interstate moves are the same, and coordinating transportation, packing and storage can be a hassle for the inexperienced. Both Coast Logistics provides services to make moving to another state as stress-free as possible.

Along with loading, unloading and safe transportation, Both Coast Logistics provides these services:

Car Shipping: Both Coast Logistics arranges to move vehicles with its sister company, Green Leaf Auto Transport. This car shipping company has 15 years in the business and can also transport trucks, motorcycles and boats. Service is door to door and fully insured.

Storage: Both Coast Logistics can safely and securely store belongings in climate-controlled facilities and offer delivery when it’s convenient for you. The cost of long-term storage over 30 days is typically based on the size of your move in cubic feet. Shipping fees may include storage for less than 30 days. Both Coast Logistics can provide you access to your storage unit if you need to remove items yourself.

Packing: Both Coast Logistics offers three levels of packing services.

  • Full-service packing means professionals pack your entire home. Packing materials, boxes and crates are included in the price.
  • Specialty packing is for customers who want to do most of their packing with professional packing for fragile or high-value items.
  • Do your own packing and Both Coast Logistics provides expert packing tips with recommendations for saving money on packing supplies.

Both Coast Logistics Relocation Services
Long-Distance Moving Service Description
Household Comprehensive premium moving services with full value insurance quoted as an option.
Business Corporate moves for offices can include employee homes in the service package. Coordinates planning with the HR department.
Military Safe and on-time Personally Procured Moves (PPM) with discounts.
Auto Transport Car, truck, motorcycle or boat moving.
Storage Climate-controlled, secure facilities for short-term, long-term and commercial storage. Often free for the first 30 days.
Packing Specialty and full-service packing, with tips if you pack yourself.

How to Get a Quote from Both Coast Logistics

There are a few ways to contact Both Coast Logistics for a quote. You’ll find a number to call, an email address and an online quote form on its website. The form does not generate instant quotes, but it gives you a way to let an agent know a few details. You’ll get a call back to discuss your needs and options later.

Customer service hours are from 10 a.m. until 6 p.m. Monday through Saturday. Both Coast Logistics is located in South Florida, so we assume those hours are on Eastern time.

Both Coast Logistics Costs and Cancellation Policy

The cost Both Coast Logistics charges depends on the moving services you require. We found an average cost, including cross-country transportation, of around $4,500. However, costs can vary greatly depending on the time of year, fuel prices, the weight of items moved and other variables. Adding unplanned items on the truck after receiving a firm quote typically results in additional charges.

Both Coast Logistics works with a network of moving companies and professional drivers and can determine the lowest cost for moving your home or company. Ask about AAA, military or public service worker discounts, if any would apply to your situation. For senior moving services, ask about AARP or senior discounts.

Both Coast Logistics publishes its cancellation policy on its website. You can cancel within 72 hours of when your agent books the carrier for an 85% refund. The remaining 15% is a processing fee. If you cancel earlier, you should expect no charge.

Both Coast Logistics Complaints

Both Coast Logistics has been in business since 2020 and does not yet have a Better Business Bureau rating. The 15 complaints filed with the BBB (a relatively low number) were all answered. Customer reviews on the BBB site yield 3.91 out of 5 stars. One review with a low score was from a consumer who shipped more items than initially planned, resulting in a higher bill at the destination.

Consumer reviews on MyMovingReviews average just under 5 stars. The vast majority of reviews are positive. A handful of 1-star reviews include fictitious reviews from people the company has no record of serving. VerifiedMovers reviews give the company 4.65 out of 5 stars, again with some suspicious negative reviews.

Google reviews gives Both Coast Logistics 4.4 out of 5 stars. Customers noted the company provides excellent communication with friendly yet professional customer service. Some customers complained that Both Coast Logistics contracts out moving services, but the company is very clear about its brokerage services. Each complaint was answered and resolved.

Both Coast Logistics Q&A

  • Does Both Coast Logistics own a fleet of moving vehicles?
    No. Both Coast Logistics specializes in pulling together all resources required for a safe, legal and timely move. The company maintains this focus and does not own moving vans.

  • Can I use Both Coast Logistics for intrastate or local moves?
    Both Coast Logistics’ website specifies that the company provides long-distance, interstate moving services. You can find a list of recommended local moving companies under the Related Resources in our long-distance moving guide.

  • Does Both Coast Logistics coordinate moves to Alaska or Hawaii?
    Yes. Both Coast has a network hub in Anchorage that completes moves to any Alaska location. The company has a long-standing relationship with the ports in Long Beach, California, for Hawaiian moves. You can also work with Both Coast Logistics to move to Puerto Rico via the port of Miami or the Bronx.

  • How does Both Coast Logistics handle shipping damage?
    Both Coast Logistics works with experienced movers and carriers who know how to avoid damaging your items. However, accidents can happen. The moving companies hold insurance, but Both Coast Logistics provides professional assistance with filing claims for loss or damage.

  • Can I choose the moving carriers Both Coast Logistics uses for my move?
    We always recommend you research the movers a broker plans to work with. Brokers work with professional moving companies, but Both Coast Logistics doesn’t employ drivers. If you’re not comfortable with the movers, discuss the options with your agent.

Conclusion

Working with a moving broker like Both Coast Logistics is an efficient way to save time and money when you’re moving cross-country. The company gets high reviews from customers, and many note the staff is friendly and knowledgeable. Both Coast Logistics’ cancellation and other policies are easy to find on the website. The flexible packing and storage options are helpful, and you’ll get a moving package designed around your needs.

Both Coast Logistics Reviews

Recent Reviews

January 01 2022 5:09PM

DO NOT HIRE THIS COMPANY!! I should have heeded the warnings about this company that were available online so please, listen to us now. This company is a logistics company. By definition, "logistics" means coordination of complex detail of operation.

This company from my experience CLEARLY failed to function as the logistical center of my move. At first, it seemed promising to work with this company. I spoke with sales representative who promised me a great move at a reasonable price. But that is a bait and switch.

They hired out a moving company (to be named in a later post) who, to say the least, was non-communicative. I called BOTH COAST on a few different occasions to find out the status and the update of the move of my family's belongings to the new home.

Each time, I was assured by representative that I worked with through the duration that he would get a hold of the moving company to find out what was happening on their end. No return phone calls from Oscar or BOTH COAST on this matter.

About one-month to a month-and-a half of making these phone calls to both the hired moving company and the representative at BOTH COAST... nothing. Then, on a weekday morning I hear the ominous sound of a moving truck backing up outside of my townhome....at 5:30 am.

I had not one bit of a heads up that the truck was coming to disturb myself and my neighbors at such an early time in the morning. Needless to say my neighbors were none to happy.

Upon their arrival at an UNGODLY time of day, the movers were charging me MUCH more than I expected to be charged based on the space in the truck that I was quoted. I had no choice but to pay what was demanded in order to retrieve my elderly mother's belongings from the truck.

During the time the movers were unpacking my things, I watched them start to open an unfamiliar package. It was a TV that I did not own. I told the foreman that it wasn't our TV and he, for some reason, tried to challenge me on that.

He said "What do you mean?". Then went out to get the invoice of things to be delivered, trying to show that I was wrong. I was not. Why would I turn away a 60" TV? Also, as we finally got unpacked I have realized that we are missing some items and would assume that it got misplaced by this company.

I addressed this with the representative at BOTH COAST LOGISTICS about the move and he became very defensive. Very poor customer service. He did not want to take responsibility of the actions of the moving company that they hired out.

Yet, they are supposed to be the logistical company, so how is their professionalism, or lack thereof, not a concern of the company's? In conclusion, just don't do it. Make certain to honor the consumer reviews that you see prior to hiring any such moving and/or logistical company.

Katherine M.
Stoughton, MA
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