Cross Country Moving Group
Caption: Cross Country Moving Group

Cross Country Moving Group Review

Cross Country Moving Group finds the best mover at the best price for each customer’s situation. To ensure customer safety and satisfaction, the broker carefully vets each mover it works with. Cross Country Moving Group’s partners offer a broad range of moving services and free customized quotes.

Pros
  • Coordinates entire moving process
  • Volume discounts
  • Specializes in long-distance moves
  • Residential and commercial moves
  • Offers a suite of moving services

Cons
  • Several complaints about delivery delays

Cross Country Moving Group Services

Cross Country Moving Group

Source: Cross Country Moving Group

Cross Country Moving Group’s residential moves help customers relocate from one home to another, whether they’re moving a studio apartment or a five-bedroom house. The broker specializes in coordinating long-distance moves but assists with local moves, too. Company representatives support customers every step of the relocation by providing a quote, liaising with the movers and following up post-move. Cross Country Moving Group’s services ensure a positive moving experience.

Commercial moving services from Cross Country Moving Group facilitate business moves and help companies relocate quickly and easily. Moving company partners handle small offices or large corporate buildings. Cross Country Moving Group remains in close communication with the commercial customer to ensure the move is minimally disruptive to business operations.

Cross Country Moving Group’s Packing Service provides skilled packers to secure the belongings being moved. The service includes high-quality packing materials and great care taken packing items securely to prevent damage during transit.

Storage Service from Cross Country Moving Group is for commercial and residential customers who need storage solutions at any time in the moving process. Items are stored in secure, clean and climate-controlled facilities that are monitored by video surveillance. Customers can store belongings for the duration of the move or a more extended period if necessary.

Moving a vehicle via Cross Country’s Auto Transport plan prevents hassles and vehicle wear and tear. The experts at Cross Country coordinate with professional auto movers to transport vehicles. Licensed car carriers load, transport and unload the vehicle safely and securely.

Senior and Military Services from Cross Country Moving Group

Cross Country Moving Group Senior Moving Service finds carriers who go the extra mile for retirees relocating to a new home. The moving partners assist seniors with packing and unpacking belongings. Many retirees are downsizing and need to sell their homes, and Cross Country Moving Group sources services like home painting and staging to help the house sell more quickly.

For military personnel, Cross Country Moving Group coordinates seamless and efficient moves for the entire family. The company assists whether the customer is on a temporary assignment or a permanent change of station (PCS).

Cross Country Moving Group
Services at a Glance
Moving Service Description
Residential Moves household goods from one home to another
Commercial Moves corporate and business furniture, records and technology from one location to another
Packing Service Professionally and safely packs items to be moved
Storage Service Arranges secure storage for items
Auto Transport Moves a personal vehicle from one residence to another
Senior Moves Attends to the unique needs of retirees
Military Moves Coordinates efficient military personnel relocation

Cross Country Moving Group Costs

Every move is different, so Cross Country Moving Group does not offer prices on its website. However, you can see our general moving cost information so you have an idea of what to expect. The average cost for a 1,200-mile interstate move is roughly $4,300. Your moving cost quote depends on miles transported, the weight of items to be moved and whether you need add-on services such as storage.

How to Hire Cross Country Moving Group

Get a free quote by calling Cross Country Moving Group or filling out a form on the company’s website. A Cross Country representative calls soon after to discuss your needs. The quote process involves filling out an inventory form to account for all items that need to be moved.

Accept the quote, and Cross Country Moving Group collects a deposit to secure a spot on the mover’s schedule. Pay the deposit online by credit card or directly from a bank account. From there, Cross Country Moving Group continues to coordinate the service between the customer and the mover until the relocation is complete.

Cross Country Moving Group Complaints

Cross Country Moving Group has mixed reviews online. They have a C+ rating with the Better Business Bureau, but the average customer review is 4 out of 5 stars. Mymovingreviews also ranks the company with 4 out of 5 stars. Satisfied customers praise Cross Country Moving Group for making their move less stressful and providing attentive customer care throughout the process. Complaints were typically about damaged items, delivery delays and unexpected price increases.

Cross Country Moving Group Q&A

  • What is Cross Country Moving Group’s cancellation policy?

    Cross Country Moving Group refunds a customer’s deposit, minus a 4% cancellation fee, if the move is canceled within 72 hours of booking. There are no refunds for those who booked a move for seven days out or less. Customers may have their deposit applied to another move scheduled within the next 12 months for cancellations after the 72-hour window.

  • How does Cross Country Moving Group vet the moving companies that they work with?

    Cross Country Moving Group carefully reviews each moving company’s complaint history and credentials. The broker confirms each mover is appropriately authorized and insured to transport customer goods. Cross Country Moving Group partners with movers that provide binding estimates so customers aren’t surprised by a higher price at the time of service.

  • What happens if some of my items are damaged in transit during a Cross Country Moving Group move?

    Since Cross Country Moving Group is a broker and not the mover, customers must file a damage claim with the company that transported their goods. However, customers should call Cross Country Moving Group to inform the company of the incident and receive guidance about the claims process.

  • What should I do if I have concerns about my Cross Country Moving Group move?

    The experts at Cross Country Moving Group want to hear if you have any questions or concerns. Call or email the company to open a line of communication so you have no confusion.

  • Can Cross County Moving Group move my piano?

    Cross County Moving Group facilitates the safe transport of large and fragile items, including pianos and pool tables. The trained and experienced moving partners create a custom moving strategy based on the item’s current location and destination. Potential obstacles like stairs or narrow passages are considered in the plan. The movers protect the item from damage and handle it with great care until it’s in the new location.

Conclusion

Cross Country Moving Group coordinates worry-free and affordable moves for residential and commercial customers whether they’re moving across town or across the country. The company guides and coordinates the entire relocation process and partners with reputable movers who prioritize the safety of customer belongings. Cross Country Moving Group connects clients with an array of moving-related services at the lowest rates to get them through the stress of moving with ease.

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