Eargo Reviews Page 8
We're sorry to hear Eargo didn't work out for you, Mike. We've requested a member of our team reach out to help process your return, and we hope you find a hearing solution that meets your needs.
Hi David, thank you for your comment. We apologize for the difficulty getting in touch with our team, as our records indicate we've been playing phone tag trying to get in touch. It looks like our team emailed you our tips and tricks for cleaning and caring for your Eargos. We'd suggest reviewing those, and please reach out at [email protected] with any questions.
Hello Muhammad, please note that Eargo reserves the right, at its sole discretion, to refuse or cancel any order for any reason. We appreciate your interest in Eargo and please know that any funds that have been collected for your order will be refunded immediately. Please contact our Client Care team with questions at [email protected] We hope you find a hearing solution that meets your needs.
Kate, we spoke with our team who let us know they would be happy to provide a replacement charger. If that doesn't solve the case, we can replace a charger with a new or refurbished charger, power cord and USB plug for out-of-warranty customers for $295, which includes warranty coverage for an additional year. Please get in touch with your hearing professional to learn more.
Thank you for your comment, Ted. We're sorry to hear about your Eargo experience. Eargo hearing aids are technological devices that require daily and monthly cleaning and care to maintain. We are proud to offer out-of-warranty customers a $395 device replacement fee that includes an additional year's warranty. We would recommend getting in touch with your hearing professional with questions.
We're sorry to hear about your Eargo experience, Lisandro. Thank you for trying our device, and we hope you find a hearing solution that meets your needs.
Thank you for your comment, Keith. We'd like to look into your Eargo experience to learn more about what's going on and how we can help. Could you please send our team an email at [email protected]? We'll take it from there!