Eargo Reviews Page 9
Thank you for sharing your excellent Eargo experience, James. We're happy you're hearing every moment with Eargo Neo!
Eargos are a technological device that requires both daily and monthly maintenance and care. Our team proudly honors our warranty and will replace and repair devices as needed during that time, we even offer an additional year at the time of purchase. The $395 is our standard repair fee, but we will replace the device and provide a one year warranty for that charge. Please call your hearing professional or our Client Care team with questions.
Eargo is a modern hearing aid with four Sound Programs designed for adults experiencing mild to moderately severe high-frequency hearing loss. Our device may not be appropriate for those experiencing more severe to profound loss. Eargoâ€™s patented, soft-as-silk (well, medical-grade silicone) Flexi Fibers and Palms come in two sizes: Regular and Large. Our Regular size is going to be the right fit for about 90% of ears out there. Each purchase of an Eargo device comes with a 45-day easy return policy so you can return your device, no questions asked. Since you are about a year out of warranty, we cannot offer a refund.
Thank you for trying Eargo, Carolyn. We hope you've found a hearing solution that meets your needs, and please reach out to our Client Care team if there's anything we can do to help.
We're sorry to hear that, Barry. It's important to note our rechargeable hearing aids do require daily and monthly maintenance. Our team would be glad to help troubleshoot with you, and you look at our guides that speak to maintaining our devices. Please reach out to our Client Care team at [email protected] for assistance.
Thank you for your comment, Pete. We'd suggest getting in touch with your hearing professional if any issues occur from here.
Thank you for your comment, Jim. Is it possible your account is listed under another name than that which you used here? We're not seeing your name in our database as it's listed on Retirement Living. Could you kindly get in touch with us at [email protected] with the information used at your time of purchase? We're all ears to help yours get back to hearing life to the fullest!
Thank you for taking the time to comment, George. We're sorry that Eargo did not work for you and are glad to see you have received your refund promptly. Please call our Client Care team if there's anything we can do to help from here.
Thank you for your comment, Richanda. We apologize for any miscommunication from our team, and were happy to hear you and Latasha were able to connect. Your handling fee will be waived, and you have Latasha's contact information should any questions or concerns arise. Or, we're happy to help at [email protected] We hope you find a hearing solution that meets your needs.