First American Home Warranty Reviews Page 9
Avoid this company! I purchased a home recently that included Premier Warranty Plan from First American Home Buyers Protection Corporation. After moving in to our new home, we noted problems with the pool equipment, microwave, and fridge. The First American Home Buyers Protection Corporation sent out technicians that all blamed either the age of the equipment and appliances, or technical issues with installations as cause of the failures, and therefore denied warranty coverage.
I believe the technicians were trying to take advantage of me and sell me additional services and replacement devices at exaggerated prices. Interacting with them cost me time and money. Shortly after this disappointing experience, I cancelled the policy and hired appropriate services to conduct the repairs without problems. I strongly believe this company is a scam, and the technicians are told avoid warranty coverage and sell additional services. I highly recommend that you avoid this company when you buy a warranty to cover your home.Zachariah M. Simi Valley, CA
I have had this company for 20 years. They have been patching my AC which is 30 years old every since I've had the policy. The final straw is when they served me up to a company who is going to charge me almost $1,900 just for the repairs and unnecessary parts.
I was given a choice where they would pay me $386 and I could find my own person to fix the AC or I could pay their contractor the almost $1,900 and let them fix it. Keep in mind this is a 30 year old AC unit and really needs to be replaced. They sold me an extra policy supposedly the cover modifications of any type so I wouldn't be out of pocket. That was a waste of money.
As far as I'm concerned the whole policy was a waste of money. I plan on reporting them to the Texas real estate commission and the Better Business Bureau along with the AC company did they worked with. My advice to you would be just to keep your money and save it for repairs.Denise A. Tomball, TX
In California... This company should be banned to deal with humans who are in the illusion of getting a service for their monthly sevice fee of 52$. As long you pay and your appliances are working all good. When your appliances breaks down, the naive customers are sent on wild goose chase or made feel like the broken appliance are their fault. DO NOT SIGN UP WITH THIS SCAM ARTIST!!!Tunde V. Mission Viejo, CA
This company should be banned to deal with humans who are in the illusion of getting a service for they monthly sevice fee of 52$. As long you pay and your appliances are working all good. When your appliances breaks down, the naive customers are sent on wild goose chase or made feel like the broken appliance are they fault. DO NOT SIGN UP WITH THIS SCAM ARTIST!!!Patricia D. Mission Viejo, CA
I thought I needed a new dryer since my old one kept breaking down. Called First American and had a technician come to look at it. Turns out I was right and did need a new one. They processed it very quickly with no hassles! Very easy and convenient.Neil D. Phoenix, AZ
Terrible rip off company never got my ice machine fixed after 28 days waiting and waiting made many many calls to First American and the lousy subcontracting companies they hire on then after being so frustrated and almost 2 months later I decide to cancel policy I ask for my refund of the &1020.00 I paid they reply only refunding $438.73 what a joke!!! There customer service reps very rude unprofessional just like there subcontractors barely speak English and very rude!!! Beware don’t buy their policy you’ll regret it!!!!!!Celia M. Rancho Cucamonga, CA
First I wish I can get my money back as I don't want their services anymore. It's ridiculous. I paid for 2 years ahead of time. I pretty much got the mac that covers everything pretty much including appliances. So my refrigerator stop working. I called them, they sent someone out. He couldn't fix it, he don't work on my type of refrigerator so they sent someone else out and they don't work on any compressor. So they sent someone else out and they didn't also work on compressor as they believe that was the issue.
At this point I'm very upset as I have 4 kids and we had no refrigerator, no food. We ate fast food 3 times a day for 2 whole weeks which is very unhealthy. I explained that to them. They didn't care. They basically said it was nothing they can do but sent someone out again so here we are a month later no refrigerator fixed and about 4 people came to look and now I haven't heard anything.
Of course I bought another refrigerator as I'm not going to keep waiting and spend 100+ a day on food so I'm paying them but I won't be getting my money back and I wasted a service fee because nothing got fixed. I would think that a refrigerator should be high demand as that's how people eat but it's not. I would HATE to have to do a higher claim on my house and they pull this. No way. I'm going someone elseStephanie F. Fresno Ca, SELECT A STATE
I don’t know what the previous reviews are talking about. I have had FAHW since 2012. My realtor suggested it. I am sooo glad he did. Being a single working parent. There’s not a whole lot of spare change. Keep in mind the repair men they send out are on a list they work from. If the repairman didn’t fix the issue they can send someone else out no addition charge as long as the issue reoccurred within 30 days.
They also tell you online or when you call who they have assigned you to immediately. You even get their phone number. It didn’t wait for the appointment notification I called the repairman right away and scheduled the repair. If the are unable to fix the item or the repairs would cost more than replacing, they will replace it. I just got a new washing machine a week ago. Now looking to put a warranty on a house I inherited. I have have a great experience with them.Patricia H. Oklahoma City, OK
Be aware, these people are crooks! We got an issue with the HVAC, the gas valve is defective. We called First American with who we have a contract and they sent a contractor. The dedicated contractor did not want to check the problem and left. First American Home warranty sent us another contractor who confirmed us that our heater did not work correctly, due maybe to a low pressure of gas and advised us to call Gas company. Then, we called Gas company, they dispatched a tech who told us that the pressure was perfectly correct.
However, as I told him that I was suspecting a gas leak in the kitchen because it was smelling a natural gas odor in the kitchen, the tech checked with appropriate gas leak detectors and found a gas leak. We called immediately First American to open a new claim. They sent us a plumber. The plumber did not do anything because according to him, the leak was coming from the oven.
We called back First American who send us a technician in appliances.The tech tried to locate a leak with soap and water…and did not find any leak…The guy was very rude and totally unprofessional. First American decided top deny the claim… We called back Gas company who told us, by using electronic appropriate devices, that there is definitely a leak to the oven. The Gas company tech, even if he was very nice and professional, was a little bit upset face to the ineptitude of the insurance company and the successive dispatched called contractors, and decided to shut down the gas to avoid any disaster….
We called back First American to keep them posted and they sent us a voicemail to request from us to take the double oven out of our cabinets. They requested us to hire a specialist to take the appliances out of the cabinets to allow another “HVAC specialist” to check the leak…I thought it was a joke but not at all!!
In fact, they requested us to disconnect the oven from the gas line to be able to check the leak between the oven and the gas line... I think their IQ is far above mine because unfortunately, I cannot compete…First American then decided to deny this claim as well…
Conclusion, Our HVAC gas valve is defective and we still have a leak in the oven, two issues which supposed to be covered in our contract with First American and for what they do not want to take care of. This company First American Home warranty takes your money but does not want to pay when you have a problem... How do we call a guy with a such behavior: A crook, right? Sign with them and that is what you gonna get... Now we have no choice but to escalate the matter...Philippe M. Encino, CA
We’ve been a member since 2011 and have most things repaired quickly. The past two years have not been as good. A/C repair took more than six weeks (in 95+ temperatures). Just had a plumbing issue (no water in upstairs faucet or shower). They fixed the shower but needed to replace the faucet. They wanted to replace the Moen faucet with a cheap builder grade (plastic handles and all). We bought our own comparable faucet and First American refused to install it! When I asked about a buy out they said I would get $3 for the new faucet and installation!! Read ALL fine print they rip you off!Karyn H. Hockley, TX