First National Van Lines
Caption: First National Van Lines

First National Van Lines Review

Headquartered in Newton, Iowa, First National Van Lines is an interstate moving broker licensed by the U.S. Department of Transportation. Moving brokers coordinate the transportation of your items using carriers authorized by the Federal Motor Carrier Safety Administration (FMCSA). Using a broker like First National Van Lines can save you time because you don’t have to coordinate with multiple moving companies yourself. Moving brokers often have access to lower rates than you would as well.

Pros
  • Moving coordinators find the best mover for your situation
  • Price-match guarantee
  • Free climate controlled storage for 30 days on interstate moves

Cons
  • No true online rate quote; email address and phone number necessary for rates or information

First National Vans Lines Moving Services

First National Van Lines coordinates moving your home or office, an entire company or can arrange shipping for things like furniture to your house or business. Moving options include packing services and holding your shipment in a convenient storage facility, so it’s ready to unpack when you are.

When you work with First National, a professional agent makes all the arrangements for picking up furniture, boxes and other items from your location, then securely transporting the belongings to your destination. Interstate moves sometimes require using more than one truck or carrier, and as a moving broker, First National Van Lines coordinates the move at the most reasonable cost.

First National Van Lines
Moving Service
Service Type Details
Transportation First National expertly coordinates direct shipments and multi-carrier moves
Packing Service Securely packs your belongings for you and marks boxes to keep rooms organized
Unpacking Service Saves time at your destination by unpacking boxes and placing items in the assigned room
Storage Climate controlled storage for up to 30 days in the destination city

First National Van Lines Costs and Price Match

The cost of any move depends on several factors like where you live, how far you are moving, how much your belongings weigh, and the time of year you choose to move. Because so many factors play into each move, we can’t offer sample prices from First National Van Lines. However, online customer reviews show moving costs from $1,100 to $18,000. That price range is broad because First National Van Lines moves businesses as well as individuals across the country.

First National Van Lines is one of the few moving brokers to offer a price-match guarantee. First National promises to meet or beat any competitor’s written price.

How to Get a Quote from First National Van Lines

To get a quote from First National Van Lines, use the quote form on their website to enter your name, phone number, email, ZIP codes for both original and destination cities and the anticipated move date. Alternatively, you can use the chat feature on the website or call the company to give your information to an agent. After the agent ensures they have all the details needed, a transportation professional will get in touch with the carrier who will load up and haul your belongings.

  • First, you will receive a rough estimate mainly depending on the size of the household or business you are moving. While First National Van Lines can transport a large estate or business as efficiently as a small apartment, the size of the property determines the total weight of the items moved. A state-to-state move is billed based on weight, so the accuracy of the initial quote depends on how well you describe your property to the agent.

  • Be sure to include all rooms, storage areas, attic, garage and outbuildings. If you accept the initial quote, First National will arrange for a representative to take an inventory of your belongings at your home or office to provide you with a final, firm quote for moving costs.

Keep in mind the loaded truck weight determines the final cost of your move, which can vary because no two desks, beds, couches, or other items weigh the same amount. If you get a binding estimate, the amount you pay First National is guaranteed. Since it’s difficult to estimate the actual weight of the load, a non-binding estimate is not unusual, but your final charges depend on the weight of all your belongings and the tariff provisions.

First National Van Lines services

Source: First National Van Lines

First National Van Lines Complaints

The majority of the consumer reviews found on sites like Yelp, Business Rater and Trust Link rate First National Van Lines at a healthy 4 or 5 stars. Customers frequently mention the professional and helpful the staff and how trouble-free the move was.

  • Yelp: 4 stars based on 21 reviews
  • TrustLink: 4.5 stars based on 9 reviews
  • BusinessRater: 4.5 stars based on 102 reviews
  • Google Reviews: 4.6 stars based on 122 reviews

The Better Business Bureau rates First National Van Lines an “A+” with 4.75 out of 5 stars based on 41 customer reviews. The company responded to all but one of 19 complaints filed in the past 12 months, and the company responded to all but one. Seven complaints were filed against First National with the Department of Transportation this year, mostly centered around pickup and delivery issues.

First National Van Lines Q&A

  • Will First National Van Lines pack and unpack moving boxes?
    Yes. At the customer’s request, First National Van Lines will coordinate with a service to pack all or some of a customer’s belongings for a move. First National also offers an unpacking service once your shipment arrives at the destination. These services are provided at an additional cost, so ask about fees.

  • Are there any items First National Van Lines can’t move?
    Yes. By law, flammable materials, combustible or explosive items, poison, plants and perishable foods can’t be legally shipped by any mover regardless of the distance.

  • First National Van Lines

    Source: First National Van Lines
  • Can First National Van Lines arrange for one trucking company to move my home?
    The professional movers First National Van Lines works with know how to use every inch of space on the moving van. Most likely the truck that picks up is the same that delivers if your items fill the trailer. If your belongings don’t fill the van, your load can be transferred to another trailer down the road to keep costs down and make the promised delivery date. This practice is standard across the interstate moving industry.

  • Why should I use First National Van Lines if I still have to work with the movers?
    Brokers like First National Van Lines have relationships with different movers and can negotiate lower rates for you. Brokers also know how to avoid problems while moving, can navigate legal requirements and permits, and can manage your move more effectively than you can on your own.

  • How do I know which carriers will handle my belongings if I use First National Van Lines?
    Moving brokers are required to by law to provide customers with a list of the transportation companies they use. First National will give you a copy of their carrier list as well as a copy of Your Rights and Responsibilities When You Move by the FMCSA.

Conclusion

Moving can be an extremely stressful event. Having professionals like the agents at First National Van Lines manage your move will save you time and can take a great deal of weight off your shoulders, so you have time to focus on the details of your relocation. First National’s price-match guarantee can save on moving expenses as well.

First National Van Lines Reviews

Recent Reviews

August 30 2020 10:47PM

First National Van Lines are liars, frauds, and thieves. First off, please be aware that First National is a BROKER. They do not actually do the moving themselves. They give you a quote to get your business, then they outsource an actual moving company to do the move.

That means if something goes wrong or there's a problem with the estimate on the day of your move, they are NOT available to help you. You're stuck working with the moving company to whom they outsourced the contract.

In order to win our business, First National Van Lines intentionally misled us about the estimated cubic feet required to move our three-bedroom home from Atlanta to Minneapolis.

By vastly underestimating the amount of space needed, their initial moving quote came in several thousand dollars below the competition, and so they won our business.

But then came the day of the move. The movers inform us of the actual amount of space required to move our three bedroom house, and the actual total cost of the move.

Nearly THREE TIMES what First National had quoted us. The moving company informed us that brokers pull this sort of stunt regularly.

Often the unsuspecting customer doesn't find out about the actual cost of the move until their stuff is already on the truck, and then they are FORCED to pay the full amount if they want their stuff back. "And then, you can sue them afterwards," the moving manager told us.

He also told us that this sort of lying, deceitful business practice is the NORM with First National. They get away with it by claiming, "Hey, it was just an estimate." I asked the moving manager why they kept doing business with such a shady company. "

It was either that, or go out of business," was his excuse. I ended up renting my own U-Haul and had to drive it myself from Atlanta to Minneapolis. I will be registering a complaint with the BBB.

If you do not want to get ripped off, work with a reputable moving company directly - First National Van Lines wins business by scamming you over. Also, do not believe these fake five-star reviews. Scroll to the one-star reviews for the real story.

Oh, one more thing. We were supposed to move on a Saturday. First National told us that someone would call us on Friday to confirm the move time. 9pm Friday rolls around, no call.

We spend an hour calling salespeople (since their offices are closed) trying to find someone to confirm if the move is happening.

When we finally reach someone, they tell us, "Sorry, we'll be moving you on Sunday instead. We'll give you a discount because of the screw-up." Obviously we never received that discount either.

John G.
Minneapolis, MN
July 15 2020 2:36AM

Won't ever use this company again. Original move out date delayed, fine there are unforseen circumstances but it resulted in lots of scheduling changes for me.

One of the reps said I would get some reimbursement due to inconvenience, I followed up, no one could tell me anything. Delivery guy was awful, rude kept saying I would be charged extra money because he would have to walk further.

Even though he could park 20 feet from my door, says I would get charged because his damn semi couldn't fit in my complex. In the end some items missing and damaged.

Stephanie G.
Memphis, TN
April 28 2020 11:45AM

Con-Artist! Will steal your money. Do not sign that contract! Do not believe these good comments, they are probably from friends, family members, and employees! They work as a brokerage and will tell you everything you want to hear on the phone, and then on moving day; that low price "They so called worked up just for you" will go up exponentially.

They hire 3rd party companies to move your stuff, and after I refused service for wanting to load my stuff on a truck then charge thousands more. I still have stuff missing from the company they hired going into my apartment. They were trying to basically con me by loading my stuff on the truck then forcing me to pay but luckily I caught it before they actually loaded my stuff.

Watch the contract you sign, it is TOTALLY misleading on purpose. IF This helps at least one person not get ripped off by this company, it would be worth the deposit they stole from me and not doing any work.

Donovan A.
Breaux Bridge, LA
November 05 2019 5:45PM

Had very bad experience to this moving company. Our things is missing and lots are damage by transporting. Tried to contact them they responded it will take up to 8 weeks for them to be done but ended up they can’t give anything in refund or replacement. Useless people who work in their claim department. Don’t use them again!

Daisy M.
Plattsburgh, NY
August 26 2019 7:11PM

Be very careful. You can't trust a word they say or even the quote they give you. My cost ended up being close to 3x higher than original quote and they always have a gibberish explanation. The worst was the damage they did to furniture and possessions with no attempt to contact their ins. Co. Take your chances with anyone else first.

Milton O.
Goodyear, AZ
August 12 2019 6:07PM

The movers who showed up were unprofessional. My things were packed in half boxes which made additional charges. Many items broken. I have a missing box but I received someone's property in its place. Cable box missing, driver tried to get additional $700 for smaller truck from me.

Josephine M.
Largo, FL
June 13 2019 8:20AM

If you’re considering to move somewhere to another state, I’d recommend looking for a moving company, because you probably won’t be able to move everything by yourself. First National Van Line offers high quality services – from packing everything to moving it all the way to your new home. I was actually amazed when I first saw their employees in action. Highly recommend!

William C.
Jacksonville, FL
June 07 2019 9:55AM

I want to thank the company First National Van Line for helping me with transporting my broken car to another state. The car was delivered on time, but there is one nuance. The carcass of my car was scratched during loading. Damage is not serious, but very unpleasant. Given this fact, my review rating is 3 out of 5.

Peter W.
Moonachie, NJ
June 04 2019 6:58AM

The crew came just in time, they were fast and efficient in their work. Guys from this team helped me with boxing and loading of all my stuff. They provided me with specific time-frames and were able to complete this stressful process even faster than expected. Thank you so much!

Alison M.
Brooklyn, NY
June 03 2019 12:13PM

I needed to transport a large number of fruit crates to the northern state for sale. I could not entrust it to unknown carriers, as this cargo requires special attention. I was recommended the company First National Van Line. I trusted them and for good reason. They delivered all the fruits on time right to the store, after inspection all the fruits were in the same perfect condition as when loading. They were not beaten or rotten, which means that the drivers are tidy, and the van has a good temperature regime. Now I will always use the services of this company. Thank you!

Lenard D.
Fort Lauderdale, FL
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