First National Van Lines Review

Headquartered in Newton, Iowa, First National Van Lines is an interstate moving broker licensed by the U.S. Department of Transportation. Moving brokers coordinate the transportation of your items using carriers authorized by the Federal Motor Carrier Safety Administration (FMCSA). Using a broker like First National Van Lines can save you time because you don’t have to coordinate with multiple moving companies yourself. Moving brokers often have access to lower rates than you would as well.

Pros
  • Moving coordinators find the best mover for your situation
  • Price-match guarantee
  • Free climate controlled storage for 30 days on interstate moves

Cons
  • No true online rate quote; email address and phone number necessary for rates or information

First National Vans Lines Moving Services

First National Van Lines coordinates moving your home or office, an entire company or can arrange shipping for things like furniture to your house or business. Moving options include packing services and holding your shipment in a convenient storage facility, so it’s ready to unpack when you are.

When you work with First National, a professional agent makes all the arrangements for picking up furniture, boxes and other items from your location, then securely transporting the belongings to your destination. Interstate moves sometimes require using more than one truck or carrier, and as a moving broker, First National Van Lines coordinates the move at the most reasonable cost.

First National Van Lines
Moving Service
Service Type Details
Transportation First National expertly coordinates direct shipments and multi-carrier moves
Packing Service Securely packs your belongings for you and marks boxes to keep rooms organized
Unpacking Service Saves time at your destination by unpacking boxes and placing items in the assigned room
Storage Climate controlled storage for up to 30 days in the destination city

First National Van Lines Costs and Price Match

The cost of any move depends on several factors like where you live, how far you are moving, how much your belongings weigh, and the time of year you choose to move. Because so many factors play into each move, we can’t offer sample prices from First National Van Lines. However, online customer reviews show moving costs from $1,100 to $18,000. That price range is broad because First National Van Lines moves businesses as well as individuals across the country.

First National Van Lines is one of the few moving brokers to offer a price-match guarantee. First National promises to meet or beat any competitor’s written price.

How to Get a Quote from First National Van Lines

To get a quote from First National Van Lines, use the quote form on their website to enter your name, phone number, email, ZIP codes for both original and destination cities and the anticipated move date. Alternatively, you can use the chat feature on the website or call the company to give your information to an agent. After the agent ensures they have all the details needed, a transportation professional will get in touch with the carrier who will load up and haul your belongings.

  • First, you will receive a rough estimate mainly depending on the size of the household or business you are moving. While First National Van Lines can transport a large estate or business as efficiently as a small apartment, the size of the property determines the total weight of the items moved. A state-to-state move is billed based on weight, so the accuracy of the initial quote depends on how well you describe your property to the agent.

  • Be sure to include all rooms, storage areas, attic, garage and outbuildings. If you accept the initial quote, First National will arrange for a representative to take an inventory of your belongings at your home or office to provide you with a final, firm quote for moving costs.

Keep in mind the loaded truck weight determines the final cost of your move, which can vary because no two desks, beds, couches, or other items weigh the same amount. If you get a binding estimate, the amount you pay First National is guaranteed. Since it’s difficult to estimate the actual weight of the load, a non-binding estimate is not unusual, but your final charges depend on the weight of all your belongings and the tariff provisions.

First National Van Lines services

Source: First National Van Lines

First National Van Lines Complaints

The majority of the consumer reviews found on sites like Yelp, Business Rater and Trust Link rate First National Van Lines at a healthy 4 or 5 stars. Customers frequently mention the professional and helpful the staff and how trouble-free the move was.

  • Yelp: 4 stars based on 21 reviews
  • TrustLink: 4.5 stars based on 9 reviews
  • BusinessRater: 4.5 stars based on 102 reviews
  • Google Reviews: 4.6 stars based on 122 reviews

The Better Business Bureau rates First National Van Lines an “A+” with 4.75 out of 5 stars based on 41 customer reviews. The company responded to all but one of 19 complaints filed in the past 12 months, and the company responded to all but one. Seven complaints were filed against First National with the Department of Transportation this year, mostly centered around pickup and delivery issues.

First National Van Lines Q&A

  • Will First National Van Lines pack and unpack moving boxes?
    Yes. At the customer’s request, First National Van Lines will coordinate with a service to pack all or some of a customer’s belongings for a move. First National also offers an unpacking service once your shipment arrives at the destination. These services are provided at an additional cost, so ask about fees.

  • Are there any items First National Van Lines can’t move?
    Yes. By law, flammable materials, combustible or explosive items, poison, plants and perishable foods can’t be legally shipped by any mover regardless of the distance.

  • First National Van Lines

    Source: First National Van Lines
  • Can First National Van Lines arrange for one trucking company to move my home?
    The professional movers First National Van Lines works with know how to use every inch of space on the moving van. Most likely the truck that picks up is the same that delivers if your items fill the trailer. If your belongings don’t fill the van, your load can be transferred to another trailer down the road to keep costs down and make the promised delivery date. This practice is standard across the interstate moving industry.

  • Why should I use First National Van Lines if I still have to work with the movers?
    Brokers like First National Van Lines have relationships with different movers and can negotiate lower rates for you. Brokers also know how to avoid problems while moving, can navigate legal requirements and permits, and can manage your move more effectively than you can on your own.

  • How do I know which carriers will handle my belongings if I use First National Van Lines?
    Moving brokers are required to by law to provide customers with a list of the transportation companies they use. First National will give you a copy of their carrier list as well as a copy of Your Rights and Responsibilities When You Move by the FMCSA.

Conclusion

Moving can be an extremely stressful event. Having professionals like the agents at First National Van Lines manage your move will save you time and can take a great deal of weight off your shoulders, so you have time to focus on the details of your relocation. First National’s price-match guarantee can save on moving expenses as well.

To get a moving quote from First National call 888-241-8660 or get a quote online.

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