Harmony Home Warranty
Caption: Harmony Home Warranty

Harmony Home Warranty Review

Harmony Home Warranty is a New York-based home warranty company founded in 2013. The company provides warranties for major appliances and home systems. Clients include homeowners as well as buyers, sellers and realtors. Some homebuyers request a home warranty as a condition of the sale.

Harmony Home Warranty covers most major home systems and appliances not covered by homeowners insurance or manufacturers’ warranties. The company works with a network of contracted service providers who will come to your home to conduct an assessment and repair. Harmony Home Warranty replaces covered elements that are unrepairable.

We featured Harmony Home Warranty as our Great Add-on pick in our guide to the best home warranties.

Pros
  • Easy sign-up
  • Request service 24 hours a day, 7 days a week
  • Free month of service

Cons
  • Coverage can be confusing due to excluded parts

What Does Harmony Home Warranty Cover?

Harmony Home Warranty offers two different plans depending on what elements you need to be covered. You can also add additional items for a fee. The plans include repair or replacement of specific mechanical components and parts for each of the elements listed in the table.

Elements must be in good working order and regularly maintained to be eligible for coverage. Be sure to check the contract for specifics on how each appliance or system is included in the plan.

Harmony Home Warranty Plans
Inclusions Basic Plan $499/year Total Plan $599/year
Air conditioning system No Yes
Heating system (2 units) No Yes
Refrigerator No Yes
Washer & dryer No Yes
Plumbing system & stoppage Yes Yes
Water heater Yes Yes
Whirlpool bath Yes Yes
Electrical system Yes Yes
Oven Yes Yes
Cooktop / Range Yes Yes
Permanent sump pump Yes Yes
Built-in microwave Yes Yes
Garbage disposal Yes Yes
Trash compactor Yes Yes
Ductwork Yes Yes
Garage door opener Yes Yes
Ceiling exhaust fans Yes Yes

You can also add on additional coverage for elements like a pool/spa, roof leak, central vacuum, septic system and more.

Harmony Home Warranty Cost

Harmony Home Warranty has two annual plans: Basic and Total. The Basic plan is $499 per year, and the Total plan is $599 per year. The company offers various discounts and deals, such as $100 off or a free month of service. Be sure to check the website for current deals.

In addition to the cost of the warranty, Harmony charges a $75 service fee any time you call a service technician to come to your home. You may also have to pay an additional fee to expedite services if you need emergency repairs.

How to Buy a Harmony Home Warranty

To sign up for a plan, you can visit the company’s website or call their toll-free number, and a representative will enroll you. Your coverage begins 30 days after you join and pay for your plan, and lasts for one year after that starting date.

How to Use a Harmony Home Warranty

Requesting service for covered appliances or home systems only requires a phone call. Call Harmony Home Warranty’s toll-free number anytime 24/7 to request service. The representative will contact a service contractor within two to four days. The contractor then gets in touch with you to set up a time to come to your home.

If the work done on an appliance or home system fails, you can call to request another service contractor at no cost within 90 days for parts or 30 days for labor. Keep in mind that you must use a contracted service provider ordered through Harmony Home Warranty. The company does not reimburse fees incurred by using other service providers.

According to the Federal Trade Commission, you should keep a record of conversations and dealings with a home warranty company and any technicians involved. Having these details on hand is helpful in the rare event of a dispute.

Harmony Home Warranty Complaints

Harmony Home Warranty is a relatively new company and does not have many online reviews. However, it does have an A+ rating with the Better Business Bureau and a score of 8.1 out of 10 from Top10HomeWarrantyReviews. TheTop10Sites reviews website gives Harmony Home Warranty a 9.2 out of 10 due to its top-rated technicians and free trial.

Harmony Home Warranty Q&A

  • If I have homeowners insurance, do I also need a Harmony Home Warranty?

    Homeowners insurance and home warranties cover different things. Homeowners insurance pays for items damaged in situations like fires, wind and natural disasters. By contrast, a home warranty repairs household appliances and systems that fail as a result of regular use.

  • How do I renew my Harmony Home Warranty plan?

    You can renew your plan each year, though the price may change. You can also opt for a multi-year contract with Harmony Home Warranty to lock in your annual fee.

  • Do I need a home inspection to get a Harmony Home Warranty plan?

    You don’t need a home inspection to qualify for a home warranty, but it may be a good idea. Harmony Home Warranties cover appliances that are properly maintained and in good working order at the time of your contract initiation. This condition is determined in retrospect by the technician on a service call. If the technician says you did not keep the item in good working order or did not maintain it properly, they can deny service.

  • Does a Harmony Home Warranty cover older appliances and systems?

    The age of the appliance or system does not matter. Harmony covers all eligible elements as long as they are properly maintained.

  • Can I cancel my Harmony Home Warranty plan?

    Yes, you can cancel your plan at any time. If you cancel within the first 30 days of your contract, you’ll receive a full refund of contract fees less any service costs covered by Harmony. If you cancel after 30 days, the refund is prorated less a $50 administrative fee and service costs.

Conclusion

A Harmony Home Warranty can give you peace of mind. Be sure to read the contract carefully to determine whether your systems and appliances will be covered as expected. Harmony Home Warranty can help homeowners manage the cost of major repairs.

Harmony Home Warranty Reviews

Recent Reviews

June 16 2020 10:27PM

A sales person by the name of Zack sold me a home warranty based on false claims on March 25, 2020. I was told I would not be required to provide maintenance records when filing a claim, and this was the reason I should choose Harmony over competitors.

When I attempted to make a claim on May 8, 2020 for an AC unit that no longer cooled, I was told I would be contacted between 24 to 48 hours. No one contacted me, when I called Harmony back on May 14, 2020, I was told that my claim required 36 months of maintenance records. I told the agent that I was told otherwise by the sales person when sold the warranty, but they refuse to proceed.

I requested a cancellation based on being sold the warranty on false claims. I was requested to physically mail a cancellation letter (I asked if I could email - they refused), I did so the same day on May 14, 2020. I didn't hear any response and on June 16, 2020, I called and spoke to Rob who then requested that I send an email to [email protected] to ask for a follow up on my cancellation request.

I then received an email stating they would refund only $110 out of the $400, sign a document and I had to remove any negative reviews. This is a complete scam. I demand a full refund based on the false claims made by the sales person when the warranty was first sold to me. I was then called by a belligerent customer service rep, that had the audacity to insult me and say that I should have read the fine print! WTH? Buyer beware!!

Rami A.
Rancho Cucamonga, CA
June 12 2020 7:18PM

Have had the company since 12/2019 and had to make a call about a problem with my refrigerator on June 2 2020. Tried calling 4 times last week and this week with all of a sudden being told I was denied for non payment of my account (they take my monthly payments out ) has been 10 days and keep waiting for billing now to call me. This place is a scam. I am closing my contract with them. I would never recommend this company to anyone. If I could I would give them no stars.

Heather S.
Ramona, CA
June 02 2020 7:05PM

Harmony Home Warranty is the worst company you can have for your home. I placed a service request 9 days ago for my HVAC. It took the technician 4 days to reach me that too after chasing him. Finally when he visited my apartment, he asked me to pay $310 upfront as Harmony Home Warranty did not give him a work order so he was not sure if he would be paid for his services by them.

My name and number was only forwarded to him. The technician then submitted a detailed report which needed the compressor to be replaced. First it took them to find that email from him 2 days. Finally when the email was found, 6 hours later the agent ROB calls to say it has been approved but I have to submit 3 years of maintenance plan. I told him that I bought my first home 5 months back and do not have that.

He tells me to contact the previous owner of the house who is outside USA and get that from him as otherwise the claim will not go through! So if you are looking for horrible customer service, expensive service plan with no service, please go ahead and pay them.

Saima A.
Woodbridge, NJ
June 01 2020 6:04PM

We put in a claims request on wed (today is Monday) because our AC is out and we have a home warranty with harmony, purchases by the sellers of our house. Our contract says they are available 24/7 and for our emergency claims they will respond within 48 hours.

No one has called us back yet and it’s been really difficult to get ahold of anyone. The phone keeps ringing. Then when we call during normal business hours Monday - Friday they said we have to call back OR they put in a request. They seem very disorganized and no one has yet called us back. This is really ridiculous and I wish anyone would have any compassion at this company and realize how uncomfortable it is with no ac in summer

Victoria S.
Carmel, IN
May 19 2020 8:38PM

Harmony Home Warranty contacted us with the request to provide service to their customer in our area. We checked the appliance, submitted the estimate same day and never got response from them. Their customer was calling for service saying that they directed him to us. We contacted numerous times with the status of authorization and later with the status of payment for the service call provided. They ignored both. Be careful with this company. They are scammers.

Tatyana G.
DISCOVERY BAY, CA
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