Harmony Home Warranty Reviews Page 4

Recent Reviews

June 02 2020 7:05PM

Harmony Home Warranty is the worst company you can have for your home. I placed a service request 9 days ago for my HVAC. It took the technician 4 days to reach me that too after chasing him. Finally when he visited my apartment, he asked me to pay $310 upfront as Harmony Home Warranty did not give him a work order so he was not sure if he would be paid for his services by them.

My name and number was only forwarded to him. The technician then submitted a detailed report which needed the compressor to be replaced. First it took them to find that email from him 2 days. Finally when the email was found, 6 hours later the agent ROB calls to say it has been approved but I have to submit 3 years of maintenance plan. I told him that I bought my first home 5 months back and do not have that.

He tells me to contact the previous owner of the house who is outside USA and get that from him as otherwise the claim will not go through! So if you are looking for horrible customer service, expensive service plan with no service, please go ahead and pay them.

Saima A.
Woodbridge, NJ
June 01 2020 6:04PM

We put in a claims request on wed (today is Monday) because our AC is out and we have a home warranty with harmony, purchases by the sellers of our house. Our contract says they are available 24/7 and for our emergency claims they will respond within 48 hours.

No one has called us back yet and it’s been really difficult to get ahold of anyone. The phone keeps ringing. Then when we call during normal business hours Monday - Friday they said we have to call back OR they put in a request. They seem very disorganized and no one has yet called us back. This is really ridiculous and I wish anyone would have any compassion at this company and realize how uncomfortable it is with no ac in summer

Victoria S.
Carmel, IN
May 19 2020 8:38PM

Harmony Home Warranty contacted us with the request to provide service to their customer in our area. We checked the appliance, submitted the estimate same day and never got response from them. Their customer was calling for service saying that they directed him to us. We contacted numerous times with the status of authorization and later with the status of payment for the service call provided. They ignored both. Be careful with this company. They are scammers.

Tatyana G.
DISCOVERY BAY, CA
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