Omega Auto Care Reviews Page 3
Carla, Thank you for being a loyal customer and for sharing such a great review. We are constantly working on new ways to be more efficient, and are always very happy to hear such great feedback.
Jeanne, We appreciate your patience during the claims process. Although it may seem unnecessary to some, maintenance records are quite important. We were happy to get your vehicle fixed, and you back on the road. We look forward to serving you in the future as well. Sincerely, Omega Auto Care
Wayne, We truly appreciate you for not only being a part of the Omega Auto Care family, but also for sharing such a detailed review. With more and more people turning to reviews to help them make important decisions for expensive purchases, getting more details from other consumers incredibly valuable. Thank you for helping someone else with their future purchase. Sincerely, Omega Auto Care
Thank you for choosing Omega Auto Care!
Donna, We are sorry to hear that you feel mislead, and is so upset about your maintenance benefits. After reviewing your file, I don't believe that our reps were intending to call you a liar, but since you had used the maintenance benefits that you stated you weren't aware of, and had spoken to us about them several times, they had no option but to believe you knew about them. We give our customers a FREE maintenance package for the first year of the contract, and are the first in our industry to to offer any maintenance at all. You have not had any denied claims, and have exclusionary new car coverage until 2/18/23. If you wish to get any additional clarification of your benefits, please reach out to our office. Sincerely, Omega Auto Care
Tiffany, I am sorry for the confusion during your claim. In your case, the repair facility charged more than necessary for both parts and labor, which is why there was a difference on top of your standard $100 deductible. I understand that you have since cancelled, but if you are ever interested in a more detailed explanation, you are more than welcome to give us a call. Sincerely, Omega Auto Care
Thank you for being a part of the Omega Auto Care family!
Kyra, We love hearing that we could make an otherwise stressful situation not so stressful. Your vehicle is usually your second largest investment, next to your home, so to have it out of commission, and then have to deal with a repair facility all on your own, can be overwhelming. We are happy we were able to be there for you, and look forward to being there in the future as well. Sincerely, Omega Auto Care