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Omega Auto Care Car Warranties

4.25 Stars (37 Reviews)
Most Reviewed
Brands that earn the Most Reviewed badge have received the most customer reviews in their category on Retirement Living over the last 12 months.
Updated: January 19, 2023
By: Jonathan Trout
Jonathan Trout
Content Manager
Jonathan is a former product and content manager for Retirement Living. His background spans sales/marketing, finance, and telecommunications. Jonathan’s expertise in consumer wellness and research-backed data stories helped educate seniors on financial planning, retirement, and community resources. Jonathan graduated from Oklahoma State University with a B.S. in Environmental Sociology.
Content Manager
Edited By: Jeff Smith
Jeff Smith
Sr. Content Manager
As Retirement Living’s senior content manager, Jeff oversees the product and publishing of all retirement, investing, and consumer wellness content on the site. His extensive expertise in brand messaging and creating data-driven stories helps position Retirement Living as a top authority for senior content and community resources.
Sr. Content Manager

Omega Auto Care offers three types of service contracts that cover everything from new cars to older vehicles with less than 250,000 miles, with many included benefits.

Omega Auto Care

Editorial Breakdown

Coverage 4.8 Stars
Customer Service 3.8 Stars
Price 4.5 Stars
Ease of Purchase 3.8 Stars

Overall Rating 4 Stars

Bottom Line

The bills can add up if you're stuck with a broken-down car that needs repairs. Omega Auto Care offers three extended warranty coverage packages to make sure you're prepared for an emergency.

37 Omega Auto Care Reviews

Write Review
1 Star

December 28 2018 2:31AM

I have purchased this plan in 2016 Oct and requested a cancellation sometime in July - Aug 2018. The reason why I had to cancel is because the car engine had an issue and they said that they will not cover it until I paid for the mechanics to open it up for them to inspect. I will be responsible for the cost to open up the engine for them to inspect and to put that back together. And it is not guaranteed that they will cover the cost of repair depending on what originally fails in the engine even though it was a so called Enhanced Powertrain Coverage. They said that if the original cause was something that they do not cover and caused parts that they covered to fail, they will not cover it. I decided it was too much trouble to deal with it and decided to cancel the plan. In the period of being "insured",

I have only used 4000 miles out of the 100,000 miles of coverages and 1 year and 9 months out of the 5 year coverage. Totally I submitted claims for about 1200 dollars and paid the insurance in full. This is their exact wording of the refund policy. "The refund will be equal to the lesser amount produced using either the number of days the AGREEMENT was in force or the number of miles the VEHICLE was driven prior to cancellation, less a cancellation fee of seventy-five dollars ($75) and deducting all incurred Claims". Here is my complain. 1. At the point of purchase, when we ask the plan seller if there will be any fees to cancellation, they seller said that it will only charge you for the administrative fee (75 dollars) and the period or mileage you have used the plan for. However what he hid to explain is that in the contract, there is also a sentence that total cost of the all the claims you have filed will be subtracted from your refund as well. That is a misleading advertisement at the time of purchase. 2.

When I got the policy booklet, the first thing I looked at is the cancellation policy. The wording of the policy misdirected me into believing that they will use the less amount of day or miles to calculate my refund total. As I know that I don't use the car much so I was expecting a high refund, therefore I kept the plan when I looked at the contract. But it turned out opposite due to the word "produced" (yes if you have read it wrong like I did, go back and read the sentence again). 3. The insurance said they cover all those parts, but they don't. When it comes to repair, like alternators, engines, they will only cover some but not all parts. You will end up paying for the parts they do not cover. Unless you are a car expert and know exactly what you need to repair, there is no way for non-mechanics like us to see the trap in the contract. 4. The fact that I have purchased an INSURANCE and I have to PAY you for the PERIOD I am insured AND the CLAIMS that the company should be responsible for at the time of insured is outrageously unethical and puts it into a scam categories at least for me. If you are willing to pay the price of an insurance and at the same time of the claims, feel free to purchase this plan! 5. The lady for Omega BBB has argued vigorously with me that Omega Auto Care had done nothing wrong. She said it is the customer's responsibility to read the contract and she kept trying to confirm if I said "I read the contract wrong" (maybe there is recording I don't know).

I said yes I do understand what you mean in the contract but I did initially misunderstand the vague wording you put. But you have a sales person that did not explain the cancellation policy in full term and you are selling an "insurance policy" that is not covering the claims during the insured period. She then said "this is not an insurance policy" and it is common in the industries. Hey Dominique, I respect that you have full love towards the company you work for but you need to respect that customers have their rights to share their unpleasant opinions towards the product you sold. If it is a good warranty and cover what customers were told by sales person and have no expectation difference, no one will complain. The fact that your sales person is deceptive and your argument the 30 days refund policy is enough to wipe out the deceptive sales behavior is amusing. You can continue to to claim the company is great, but for those who had been in the trap, they will continue to share the traps. What she couldn't understand is that I do not expect the refund to go through because obviously the sales person's conversation was not recorded back then and I have no proof for false advertisement. And they didn't even categorize themselves as an insurance plan seller which invalidates my second complain about insurance policy that is not covering the claims during the insured period. And lastly the wording was vague but they can justify what they doing with the vague meaning of the word produce (which the lady insist it was by definition not vague). The lady seems to be very angry as she sees nothing was wrong with Omega Auto Care. I had to agree the word "produce" bought them that privilege. But I am not writing to expect a refund. Even though I did select a refund as a resolution, we all know that this is not going to happen. I am writing to let other people know about this trap in the policy so that no other people will stumble onto this once they read my review and will try my best to keep this issue as unresolved so people can read it. This is what I hope my thousand dollars paid to them would do for the society. :)

Bishan L.
4 Stars

October 04 2018 11:16PM

The overall experience was good. They worked with me and I was able to get my claim paid in a timely manner. The whole process took less than a week from start to finish. Having this service took a lot of stress off of me.

Kyra J.
Omega Auto Care
Kyra, We love hearing that we could make an otherwise stressful situation not so stressful. Your vehicle is usually your second largest investment, next to your home, so to have it out of commission, and then have to deal with a repair facility all on your own, can be overwhelming. We are happy we were able to be there for you, and look forward to being there in the future as well. Sincerely, Omega Auto Care
5 Stars

September 14 2018 1:23AM

I’m so glad and very satisfied with my choice of get an extended warranty with Omega, I drive a 2013 Mercedes Benz E350, this vehicle have too many costly repair with the emission system, fuel injectors and computer. Getting the extended warranty was the best decision I advise anyone with a luxury vehicle or not to get the extended warranty. This company process the claim very smooth. Thanks Omega team for the great service provided

Angel R.
5 Stars

September 12 2018 2:16PM

OMG. I am so happy Omega gave me the best experience with my car warranty. From A to Z they made the transition so easy. Often you hear nightmares about warranty companies attempting to degrade your breakdown and attempt to fight against you. Not in my case, Omega’s customer service was excellent. They were quick to respond and very attentive to my situation. Thanks again Omega.

John H.
4 Stars

September 12 2018 3:30AM

Service was covered as described. However it took two weeks for the company to decide if they would cover or not. I have had another large claim and it was covered also. It also took a while for decision. In the end they covered it and that's all I really care about.

Daniel H.
1 Star

August 15 2018 11:12AM

I pay 207$ a month for what? When I go to the dealership and gotta pay outta pocket two times. Well they say I have the best warranty they offer but it hasn't done anything for me. I been to the dealership two times nothing was covered. Both times had to pay outta pocket. Like I don't get it what's the best warranty if you still gotta pay on the service to get done. I thought that's what the warranty is for? I cant wait until this is up a few more months

Domenico W.
Omega Auto Care
Hello, I was able to locate your account to see what happened, and you are right that you do have the highest level of coverage available. I can honestly say that I have never seen someone with your level of coverage have two things in a row break that weren't eligible. I am very sorry you had such bad luck, but I am confident that you will see how great this policy will work for you in the future. One of the great things is that you still have coverage until September of 2021 even though you are done making payments. Sincerely, Omega Auto Care 877-850-0443
1 Star

August 10 2018 9:58PM

Needed transmission fixed and they went as far to say carfax said my mileage was wrong!!! I had more than 1000 miles and it happened 2 days after my warranty started. So now I'm without my jeep and they will not help me! They make it sound so good when they are getting you to sign up! Never again will I trust any outside warranty companies. In canceling and getting my money back! Think twice before about this company! I did all the stipulations and they worked hard to not help me!!

Debra K.
Omega Auto Care
Debra, Even though we would love to help everyone, we cannot pay for pre-existing problems. The 30 day and 1000 mile validation period is standard in our industry, and has to be completed. Lots of different auto industry professionals both report to, and rely on Carfax for information. In your case it did show that you gave the incorrect mileage at the time of purchase, and put your vehicle well under the required 1000 miles to complete the validation. Had you chosen to continue the policy, you would have been covered with "new car" coverage moving forward. Should you ever reconsider coverage or have any questions, please give us a call. Sincerely, Omega Auto Care