Pride Home Warranty Review

A home warranty is not insurance but a service contract covering the repair and replacement of a home’s most essential appliances and mechanical and electrical systems. These systems typically include plumbing, electricity, air and heat, garage doors and other features contained in the home. It may also extend to the pool, but coverage generally does not include anything else outside of the house.

Home warranty coverage is designed to be there when costly breakdowns occur in the daily use of your home. The International Association of Certified Home Inspectors says home appliances from air conditioners to whole-house vacuums will last from five to twenty-five years. Breakdowns can and do happen, and a repair on an item that still has years left in it is usually less expensive than buying a replacement right away.

Pride Home Warranty has a 10-year track record with a solid reputation for resolving problems quickly. The company offers two home warranty plan options, along with optional coverage for things such as pool and spa, septic system, sump pumps, water softeners and more. To get a clear sense of what Pride Home Warranty covers, the company outlines its policies on its website. The website also notes the limits of coverage if you fail to provide routine maintenance or if a system includes discontinued or unavailable parts.

Pros
  • Affordable plan options
  • First month free
  • Customizable coverage
  • 24-hour claims service
  • Fast turnaround on repairs
Cons
  • No online quoting
  • Not available in Alaska or Hawaii, all other states covered

Pride Home Warranty Costs

According to some estimates, home warranty premiums average between $350 and $600 per year, with extended coverage costing an additional average cost of $100 to $500 per year. There is also typically a service fee or deductible paid when service is needed. This fee can be as much as $100 and is generally in line with the cost of an hour of service from the provider.

Pride Home Warranty bills itself as an affordable home warranty provider, with customizable options for every budget. Because prices vary depending on your home location, the company does not offer cost estimates or averages. To get a sense of the cost and features available, you must contact Pride Home Warranty directly to get a quote.

Pride Home Warranty Coverage

Pride Home Warranty offers two levels of coverage, along with add-ons and customizable options. The coverage levels, called Platinum and Platinum Plus, are relatively similar. The few distinct differences include coverage for refrigerators, washing machines and clothes dryers, all of which are covered with Platinum Plus but not with Platinum coverage.

When a repair to a covered item is needed, you contact the home warranty provider, and it connects with a local service provider in your area to handle the repair or replacement. Pride Home Warranty works with licensed, qualified, prescreened, and insured contractors.

Home Item Platinum Plan Platinum Plus Plan
AC and heating systems Covered Covered
Plumbing and electrical Covered Covered
Plumbing stoppage Covered Covered
Oven and cooktop Covered Covered
Dishwasher Covered Covered
Garbage disposal Covered Covered
Ceiling and exhaust fans Covered Covered
Ductwork Covered Covered
Garage door opener Covered Covered
Water Heater Covered Covered
Whirlpool tub Covered Covered
Refrigerator Not Covered Covered
Clothes washer and dryer Not Covered Covered

When selecting a home warranty provider, it is essential to understand what is not covered, so there are no surprises should you be in need of a repair. Experts recommend that you make sure you understand exactly what would and would not be covered under the home warranty. Many home warranties define “Major Structural Defects” differently than you’d expect.

Pride Home Warranty limits its coverage and liability when systems are without serial or model numbers, have pre-existing conditions or are inoperable due to rust or corrosion. It does not promise to match a particular color when replacing a part, and it will not pay for upgrades that may be needed but are unrelated to the repair. The company says it will attempt to locate parts, and if it can’t find them, it offers cash amounting to the average cost of parts and labor.

Pride Home Warranty Coverage Limits

System Repair/Replacement Allowance
Heating and cooling (HVAC) Up to $2,500
Appliances Up to $750
Plumbing and electrical Up to $750
Add-on coverage Up to $400
Freon $10/lb up to $200 max

What doesn’t Pride Home Warranty cover? Here’s a short list of some of the most common excluded items:

  • Doors (other than garage doors)
  • Door handles
  • Door seals
  • Hinges
  • Shelves
  • Knobs, buttons, latches
  • Refrigerant (and refrigerant leaks)
  • Clogged drains or lines
  • Solar panels
  • Cosmetic fixes

Pride Home Warranty offers optional coverage for items including pools and spas and central vacuums, water softeners, septic systems and sump pumps, stand-alone freezers and second refrigerators, and some coverage for roof leaks.

pride home warranty screenshot
Source: Pride Home Warranty Homepage

Pride Home Warranty Complaints

Pride Home Warranty has an A+ rating with the Better Business Bureau, and rates five out of five stars with three positive reviews from customers who generally report being “happy” with the service, and zero negative reviews. In fact, it is difficult to track down many negative online reviews of Pride Home Warranty, a minor miracle in the age of the critical consumer.

Pride Home Warranty

Screenshot: Pride Home Warranty

Pride Home Warranty Q&A

  • How does a home warranty differ from home insurance?
    Home insurance is designed to cover damages or loss to your home in the event of natural disasters, accidents or burglary. It is typically required coverage for homeowners who have a mortgage loan. A home warranty is an optional coverage that’s there to help homeowners pay for everyday breakdowns and wear and tear.

  • Is it too late to purchase a home warranty if I didn’t do it when I closed my home sale?
    While many homebuyers and sellers include a home warranty service for a year or two as an added layer of protection should surprise issues not caught or disclosed at inspection, anyone can purchase a home warranty at any time.

  • Do I need a credit check?
    No. You can sign up for a home warranty quickly and easily, with no credit check required.

  • Can I extend a warranty that came with my new home?
    If your newly purchased home came with a warranty, the company would likely give you the option to renew on a yearly service-contract basis. The terms of renewal and monthly rate may change, so pay attention to your renewal contract each year.

  • How do I pay for a home warranty?
    You pay a monthly fee or premium for a home warranty.

  • I’m selling my home. Can I transfer the Pride Home Warranty?
    Yes, if you sell your home during the term of your service contract, you can transfer the policy at no cost by simply contacting Pride Home Warranty by phone or email with the new owner’s name and contact information.

  • When does home warranty coverage begin?
    Generally, coverage begins 30 days after you enroll and pay your initial fee. However, this 30-day grace period may be waived for customers who can prove prior home warranty coverage with another provider.

  • How do I get service?
    You can make a claim with Pride Home Warranty by phone or the company’s website. The company will reach out to a local, licensed and insured service contractor who will connect with you to make a service appointment.

  • Is there an extra fee when I call for service?
    At the time of service, customers are expected to pay and out-of-pocket “trade call fee.” This fee varies depending on your region and is probably close to the cost of an hour of the trade professional’s time to call on your home.

  • Do home warranties only cover single family homes?
    No. With Pride Home Warranty you can cover vacation properties, rental properties, condos and mobile homes.

  • What if my home is older or has older appliances?
    If your appliances and systems are in working order and you keep them properly maintained, they are covered. However, there may be limits to how much the company will spend to replace an obsolete or outdated system.

  • How do I get something replaced?
    If an item is beyond repair, Pride Home Warranty will replace the unit. Read the service agreement carefully to understand the terms and limitations to learn how much will be spent to replace a system or appliance.

Conclusion

With customizable coverage options, a solid track record and few consumer complaints, Pride Home Warranty is a good option for homeowners looking for a home warranty. Pride Home Warranty has coverage options comparable to other top home warranty providers on the market, and customers seem to be happy with the level of service when they file a claim. Regional variations in price make it difficult to compare the cost of Pride Home Warranty to other providers, so consumers will have to do a bit of legwork to get a sense of the cost of coverage. Additionally, it’s important to carefully consider the terms, conditions and limitations of coverage before purchasing a home warranty policy.

Pride Home Warranty Reviews

Recent Reviews

November 15 2018 6:26PM

Great Service. I experienced this first hand with Pride Home Warranty when I had to use them for my fridge. They came out and replaced my Kenmore washer. They diagnosed it needed a motor and fixed it within 2 days which was great. I would recommend Pride to others.

Charlie M.
August 13 2018 3:49PM

It took them 2 weeks to send me a technician to check my dryer. I had a problem that my dryer takes more than usual to do the job. It takes 2 or 3 cycles. Tech said it can be fixed but he doesn’t recommend it and he put a note to get a replacement. I have to chase the customer service for 2 days and then I received an email said Im not qualified for replacement. I talked to Scott, the manager, who was super rude and impolite. And he didn’t even tried to help me. He was just arguing with me. I had a warranty before from a different company, they were much better. Never choose Pride home warranty. You will waste your time and money.

Mohamed A.
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