Priority Home Warranty

Priority Home Warranty Review

Priority Home Warranty was the first in the industry to use advanced technology to make the claims and quotes process very straightforward and speedy. Our test quotes yielded reasonable prices, and many consumer reviews also mention low costs.

We added Priority Home Warranty to our Best Home Warranty Companies guide because the company uses impressive technology to serve customers quickly. A real-time online tracker conveniently monitors the progress of each claim from initial call to completion.

Getting an online quote takes about five minutes, and Priority Home Warranty’s two-step claim process allows you to submit online claims in 30 seconds. You can also call to get a quote or start a service claim

Pros

• Online claims tracking
• Month-to-month, annual and multiyear plans available
• Sample contract available on its website
• Call or live chat
• Real-time quotes on website

Cons

• Only available in 23 states

Priority Home Warranty’s Customized Plans

You get a choice of three base plans with Priority Home Warranty. You can cover appliances (after other warranties expire), home systems or a combination of both. Once you select one of these repair contracts, you can choose from several add-ons to get just-right coverage.

Twenty optional add-ons include coverage for multiple kitchen or laundry appliances, septic systems, tankless water heaters, pools/spas, saltwater pools and more. There’s a required add-on for homes measuring over 5,000 square feet.

We like that Priority Home Warranty publishes a copy of its contracts on its website. We always recommend reading a contract thoroughly before signing up for service. You’ll want to be familiar with exclusions and expense caps.

For example, the cap on the replacement value for most covered items is the item’s depreciated value, and the cap is just 60% of the depreciated value in the first 120 days after the contract’s purchase date.

Filing a Claim with Priority Home Warranty

Priority Home Warranty uses state-of-the-art technology to simplify filing a claim (repair order). It takes around 30 seconds to start the two-step claim process using the online customer portal to file. You’re also welcome to call 24/7 to file a claim.

You can also use the online portal to monitor the progress of your claim from start to finish or to view and manage your account.

States Served by Priority Home Warranty

State legislation dictates the structure of home warranties. Some states require contracts to be administered like insurance. Some are very “hands-off” on the requirements, and other states moderately regulate the agreements.

Priority Home Warranty provides a sample contract on its website, assuming it meets regulations in all 23 states served. You may want to call to verify that agreement is appropriate for your state before buying a warranty.

Priority Home Warranty Costs

Priority Home Warranty plans start at $1 per day. Sample quotes we ran in three states started at $43.75 for the systems or appliance packages and $55 per month for Total Home Care. Selected add-ons add to the cost.

Home warranty costs vary by the homeowner’s location and specific coverage options. Read Are Home Warranties Worth the Cost? for average prices and how these service contracts can save you money over time.

All home warranty companies charge service fees each time a contractor is dispatched to your home. The fee amount is included in your quote and is typically $70. If the repair fails within 90 days, you do not pay a second service fee.

Priority Home Warranty Quotes

You can call Priority Home Warranty for a quote or get an online quote in under five minutes. Click on “Get Your Quote” on the Priority Home Warranty website, then enter your address and choose from a single-family home, duplex, condo or other structure. You’ll get a base quote for the three plans.

Choose a plan, then select any add-on services. The final cost shows the total price and service fee. You can enter your credit card information to accept the quote and sign up for your plan. We recommend you read the contract the company provides on its website before you pay for a home warranty.

You can pay for your Priority Home Warranty plan monthly or sign up for a more cost-effective annual contract.

Priority Home Warranty Complaints

We found no Better Business Bureau listing for Priority Home Warranty. Priority Home Warranty’s lack of BBB listing indicates no complaints have been filed with the organization.

Consumer reviews are overall very positive. On a scale of 1 to 5 stars, Priority Home Warranty gets 4.9 from BestCompany.com and 4.3 from both Trustpilot and ConsumerAffairs. Customers like the prices and easy signup, but some complained about aggressive sales pitches.

This Old House rated Priority Home Warranty a 7.9 out of 10. The score would be higher if the company sold contracts in more states and didn’t have a cancellation fee. However, cancellation fees are relatively standard across home warranties. Google reviews average out to 4.9 out of 5 stars.

Priority Home Warranty FAQ

• Can I choose the contractor to complete repairs with Priority Home Warranty?
  Many home warranty companies select the contractor that diagnoses and repairs covered items. Priority Home Warranty will work with your preferred contractor if they are licensed, insured and bonded.

• Will Priority Home Warranty fix the same item twice?
  Yes. Call or go online to request a second service appointment, and Priority Home Warranty will have the problem reevaluated. Repairs come with a 90-day quality guarantee.

• How do Priority Home Warranty service fees work for multiple repairs?
  You pay no service fee if you have a covered item repaired or replaced and it fails within 90 days. If you have more than one item repaired, you pay a separate fee for each item. The per-item cost would be in effect even if one contractor services multiple covered items on the same day.

• Do I get a refund if I cancel a contract with Priority Home Warranty?
  Yes, Priority Home Warranty customers get a refund if they cancel their contract. Cancel during the first 30 days for a full refund, minus the cost of paid claims and a $50 cancellation fee. After 30 days, refunds are prorated based on the months remaining on the agreement. The cost of any repairs and a $50 cancellation fee is deducted from the proration.

• How often can I get repairs during my Priority Home Warranty contract term?
  There’s no limit on repairs with Priority Home Warranty. However, your contract will specify some coverage caps and limitations. Please read the agreement before you sign up.

Conclusion

Take some time to decide if a home warranty is a good fit before purchasing an agreement. If a home warranty makes sense, read the contract terms thoroughly.

Priority Home Warranty offers fast service on all levels using advanced customer service technology. The company is transparent with information on its website, including a sample contract. The online quote tool is easy to use, and monthly, annual and multiyear plans offer flexibility to consumers.