Purple Heart Moving Group Review

Purple Heart Moving Group, the company that Retirement Living Named the Best for Long Distance Moves, is a full service moving broker that can cover all the aspects of moving. The fully-integrated transport and logistics provider works with storage providers and moving companies to handle the job efficiently and with care.

Moving, whether it’s across town or the country, can be stressful no matter how many boxes it takes to pack up your life. From the packing and loading to the transport and unloading, every step of the journey must be completed with care to avoid potential heartbreak over lost or damaged items. Timelines must be followed carefully to keep extra costs at bay. Your sanity and bank account depend on choosing the right company to handle your move.

  • The cost of the move is based on weight and includes fuel, taxes and tolls
  • Full-service options include 30 days of free climate controlled storage
  • Purple Heart Moving Group services the entire US except for Hawaii and Alaska
  • The original estimate and the final cost can be very different if the customer provides inaccurate information

Moving with Purple Heart Moving Group

As a moving broker, Purple Heart Moving Group books your move and then arranges it with a moving company that can handle the job. According to the Federal Motor Carrier Safety Administration (FMCSA), a moving broker is not a mover, does not assume responsibility for or transport your household goods. Brokers don’t own moving trucks or employ movers, but they act on your behalf to secure arrangements with movers registered with the FMCSA.

Purple Heart Moving Group carefully pre-screens each carrier to make sure that those companies and drivers follow the same high standards.

Family owned, Purple Heart Moving Group can arrange a move for those suffering from a time crunch in as little as one day. Whatever your calendar looks like, Purple Heart will work with your timeline.

The company offers a 24-hour customer service line. Once you have reserved a spot with them, an agent will always be there for you through each phase of the moving process.

How to get a Purple Heart Moving Quote

Purple Heart Moving Group says quite simply, “You pick the location, we will take care of the rest,” and they mean it. Getting a quote can be done online through their website or by giving them a call. To experience their customer service first hand, we called to get an estimate on a move from South Carolina to Georgia. The customer service agent was knowledgeable, helpful and very personable. There was no “hard sell” and he answered all of our questions with ease

The steps to getting an estimate start with the zip code you’re moving from and the relocation zip code. Should you be looking for a move to a town but aren’t sure of the exact zip code, the estimate is good for up to 100 miles from zip code you provide.

The second part of the estimate process boils down to the size of the household you’re moving. While Purple Heart Moving Group can efficiently move a one-bedroom apartment as easily as they move a large estate or business, the size of the property helps them estimate the total weight of the items you will move. That weight is an essential part of the basis used to calculate your estimated cost. Be sure to include all rooms, including the garage and outbuildings, to get an accurate quote.

purple heart moving

As a customer, you’ll enter a detailed inventory of each item being moved into their online system once you have locked in a reservation with Purple Heart. This step will further the accuracy of the price, so be sure your entries are complete. The truck weight determines the final cost of the move, which can be very different from the original estimate. This issue is not limited to Purple Heart Moving Group; it is industry wide due to the impossibility of a site inspection before the move that results in “guestimating” the weight after the customer lists what they will be moving.

A deposit based on the estimated cost will lock in the rate (38 cents per pound as of February 10, 2018). The customer service agent shared that the rate lock means that you can change your moving date as many times as needed for up to one year. If you do not complete your move within that year, you will receive a full refund; however, the cancellation policy published on the company website differs. The owner of Purple Heart Moving Group explained that the refund policy will be updated on the website soon, just be sure to get the policy in writing and read it before paying the deposit.

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Screenshot: Purple Heart Moving Group homepage

Sample Estimate From Purple Heart Moving Group

A move from South Carolina to Georgia (approximately 250 miles) for a 1-bedroom apartment was estimated to cost $1,857.16. The estimated weight for the average 1-bedroom apartment is 3,518 pounds. The deposit, based on this estimate, was $618.57. The balance is split into two payments: $619.30 on pickup and $619.30 on delivery. A weight difference or extra fees would change the balance. We obtained our quote in February 2018; rates vary over the year.

Purple Heart Moving Details

Customers are required to have all of their boxes packed and taped before the movers arrive. While Purple Heart Moving Group does not ask customers to use their packing supplies, they offer them for sale before the move itself. It is a better option to buy moving supplies at a local hardware store or big box home improvement store, where you can return what you don’t use. Skilled movers will load the boxes and furniture with plenty of protective padding. They will also disassemble any large pieces you have for no extra charge, then reassemble the pieces upon arrival at your new home.

The truck is weighed at a DOT certified weigh station after it is loaded with all of your belongings to get the exact weight. This step can raise or lower the cost of your move. If the actual weight is lower than the estimate, the cost will drop. If the weight is higher than the estimate, the cost will increase.

Fuel prices can differ between states or even cities, but this is not an issue when you choose to move with Purple Heart Moving Group because fuel costs are not a separate charge on your bill.

Additional Charges

The final bill has the amount of the deposit deducted from the total, and the bill itself is broken into two payments: half is due the day of the pickup and half is due the day of the delivery. Additional charges include:

Name Description Cost
Access Fee The first 10 steps or stairwell
is free. After that, unless there
is elevator access, there is an
additional cost.
$50 per floor
Long-Carry Fee The first 75 feet from the door
to the truck are free. After that
there is an additional flat fee.

Purple Heart Moving Group Storage Options

Thirty days of free storage in climate-controlled units are included with every move, whether you need that service or not. If you need storage, your items are held safely in the originating city with no access due to insurance regulations and to keep the manifest from changing. This is a convenient feature for customers who have to be out of their old property before the new one is ready.

Purple Heart Moving Group Reviews and Ratings

  • Better Business Bureau- Purple Heart Moving Group has an A- rating with the BBB, including four positive reviews and one complaint.
  • My Moving Reviews- Purple Heart Moving Group has a five-star rating with nine positive reviews and one negative review.
  • YellowPages.com- You’ll find a rating of five stars with about 70 percent positive reviews for Purple Heart Moving Group on YellowPages.com

Purple Heart Moving Group Service Q&A

  • What is the difference between a moving company and a moving broker?
    A moving company, which can be national or local only, is a company that provides a moving service to you directly while a moving broker specializes in coordinating long distance moves and they are not the group that physically moves your belongings.
  • Why would I use a moving broker?
    A moving broker knows the ins and outs of the transportation business and can find the most cost-efficient way to get your belongings from door to door safely. You probably don’t need a moving broker if your new residence is across town, however, if your belongings will be shipped long distances or you require storage, Purple Heart Moving Group is a good option.
  • How are my estimate and final cost of a move calculated?
    State to state moves are billed based on weight and miles rather than man hours. Your initial estimate will be broad, based on the weight of the belongings found in an average size home (1-bedroom and up) and the miles between point A and point B. Your final bill will be calculated once the truck is weighed and any additional fees are calculated.
  • Why should I consider Purple Heart Moving Group when there are national carriers I can do business with directly?
    Purple Heart Moving Group is smaller than the large corporate groups so they have more flexibility as well as the ability to offer more personalized service.
  • How do I know what trucking or moving companies will transport my belongings if I use Purple Heart Moving Group?
    Brokers such as this company are required to provide customers with a list of the transportation companies they use. Ask for this list and a copy of Your Rights and Responsibilities When You Move by the Federal Motor Carrier Safety Administration.


Finding a moving group that will work with you to make your move as stress-free as possible is the difference between a nightmare and a dream. Purple Heart Moving Group’s customer service agents are easy to work with and explain all aspects of the move thoroughly. If you’re interested in getting a quote or learning more about their services, call Purple Heart Moving Group at 844-913-7186 or visit their website for a personalized quote.

Purple Heart Moving Group Customer Reviews

Good Move - 4/5 stars

Submitted on 10/23/2018 by Nick S.

Moved twice with them in the last year and a half and figured I would let people know. I have not had issues with them. Everyone I speak to has been nice and gone out of their way to help me and my grandmother. Everything seems to be taken care of a little extra. Delivery has taken a little longer than expected, but in the grand scheme of things, it is not that big of a deal. We still have our health and our love and our lives. Overall, we surely like them and have told our fam about them!

I will always go with this mover - 5/5 stars

Submitted on 10/23/2018 by Wilton H.

I will always go with Purple Heart Moving Group. These guys are great and they kept calling to let me know about the moving progress, I was given a good estimate and no additional charges, I got my delivery as expected without any complaint or damage to my belongings.

Amazing Crew - 5/5 stars

Submitted on 10/21/2018 by Jeff O.

Amazing moving experience from Purple Heart Moving Group. I love the team this company sent to my apartment for the move. The guys were excellent and gave me their all. Really glad I hired them and would use them again.

Easy to make appointment with - 5/5 stars

Submitted on 10/21/2018 by Roberto N.

It was easy to make an appointment with them. I confirmed my move a day in advance and they still showed up on time. Friendly, quick and not a single thing to complain about, my items were delivered in perfect conditions. Thanks Purple Heart Moving crew.

A Great Experience - 5/5 stars

Submitted on 10/20/2018 by Bent A.

Wow what a great company. They were honest about everything upfront, efficient team, and friendly customer service! I have no regret using this great company, I highly recommend and will use this moving group again.

info from me - 5/5 stars

Submitted on 10/08/2018 by Mac V.

I moved from Las Vegas to DC. Was never expecting it to be an easy move. I've lived in Las Vegas for over 30 years. My cousin used this company for a small move about a year ago and said I should check them out. I knew it wasn't going to be a cheap move. It's a long move and I have A LOT of stuff. The whole move cost be about $8000, just under. It took 7 hours for everything to be packed and put on the truck. It took 2 weeks for delivery. It took 5 hours for the unloading part. Everything went as expected. Don't have any negative comments at this time.

good service - 5/5 stars

Submitted on 10/05/2018 by Gretchen R.

Generally pleased with the service that I was given. Everyone I spoke to was nice. The supervisor named Mykeena was helpful everytime I spoke to her. She went out of her way to get updates for me since I was constantly stressed. It is things like that that set companies apart. I move a lot for my company, this one seemed to be more stressful. I will be using them again.

Not A Mover - Just A Poor Middle Man - 1/5 stars

Submitted on 10/03/2018 by Sheila T.

Purple Heart Moving Group IS NOT a moving company, they are just a middle man, and a poor middle man at that. They gave my parents an incredible quote, we should have known it was too good to be true. Their estimate of the quantity my parents were wanting to move was way underestimated. They also DO NOT tell you all expenses. My parents ended up having many lost/broken items, including two couches, and NO ONE at Purple Heart Moving Group had told them they needed to purchase insurance beforehand. This ended up costing them twice as much as quoted and they are ending up with nothing for their loss. We have tried contacting Purple Heart Moving Group, to only hear them say we have to deal with the movers THEY contacted to move our stuff. Use them at your own risk, my parents are in their 70s and used this because my Dad is retired Army and believed in the name.

good choice - 5/5 stars

Submitted on 10/03/2018 by Cantino B.

Great service provided. The only complaint I had was that I called customer service line and was put on hold for about 15 minutes. The lady who finally answered did explain the situation to me. I guess their power had gone down for the morning, so they had an overload of calls. Regardless, I was happy with everything else. The movers were good and nothing was broken.

Not too shabby - 5/5 stars

Submitted on 09/28/2018 by Vernon E.

I was picked up and dropped off in a weeks span. This was my only major request for my move. I needed enough time to drive from California to New York, but did not want to stay in hotels after arriving to NYC. The people who showed up were great. I don't have anything bad to say about Purple Heart. Their hard work and notice to detail are very much appreciated.

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