RMS Movers Review
Malcolm Rogers started RMS Movers in 2013, initially as a family business called Rogers Moving Service. Rogers used his education and experience working with furniture to create a Chicago moving company known for providing personal white-glove service. The company’s mission is to create stress-free moves for its customers.
RMS Movers provides local moves in the Chicago area as well as long-distance moves. Services include packing, storage, document storage and sourcing utility service providers. The company expects drivers, office staff and movers to meet each customer’s specific needs.
Pros
- Hourly rates for most local residential moves
- Free estimate form on website
- Free utility concierge service
- $69 per month storage
Cons
- No real-time online quotes (you’ll get a call back)
- Car shipping is not available
RMS Movers Services
RMS Movers specializes in moving and packing homes and offices in Chicago and other areas in Illinois. Long-distance moving services originating in the northern Midwest United States are also available. All moves include loading and unloading. You can buy packing supplies from the company if you don’t use the packing service.
- Local moves: RMS Movers picks up at locations throughout Illinois, delivering to destinations within 500 miles of the Chicagoland area. The company charges by the hour to move a household with up to three bedrooms. Hourly fees reduce your moving expenses.
- Long-distance moves: RMS Movers provides moving services from Wisconsin, Michigan, Ohio, Indiana, Missouri, Iowa, Minnesota or Illinois to anywhere in the United States. Your agent can arrange for packing or storage service at an additional cost.
- Office moves: RMS Movers’ employees are trained office movers who understand that reducing business downtime is critical to business operations.
| Service | Description |
|---|---|
| Local and intrastate | From anywhere in Illinois to within 500 miles of the Chicago area. Hourly rates for homes with three or fewer bedrooms. |
| Office moves | Pre-move consultations and project management with on-site supervision. Furniture installation, connectivity service and crate rentals. |
| Packing | Furniture protection, disassembly and reassembly. Moves equipment, pool tables, pianos, safes and security boxes. Uses mattress bags and floor padding. All professionally packed boxes and containers are insured. |
| Storage | Temperature-controlled storage facility with 24-hour video surveillance in the Chicago area. All items are wrapped, itemized and documented before placed in storage. |
| Long-distance moves | All movers and support staff are highly trained on the additional requirements of long-distance moves. Full service with optional packing and unpacking. |
| Document and data storage | Secure, environmentally-controlled records management and data storage. Bar-coded inventory and tracking system for confidential records, old paper files, computer disks, X-rays and artwork. Items retrieved and delivered upon request. |
| Utility Connect | An RMS concierge searches for home services to compare prices, then sets up connections. |
RMS Movers Costs
Moving costs vary greatly depending on the time of year, current fuel rates, the distance moved and more. The most recent RMS Movers fees on Angi (formerly Angie’s List) range from $475 to $7,000.
RMS Movers bills hourly for local moves. The household service website Thumbtack lists $129 as RMS Movers’ estimated hourly rate. See our long-distance moving cost information to learn how much you can expect to pay for intrastate moves.
RMS Movers storage fees start at $69 per month. There is a $50 fee to finalize your moving reservation charged to your Visa or Mastercard.
How to Get a Quote from RMS Movers
Call the number on the RMS Movers’ website during office hours for a quote, or use the online quote request form. Office hours provided by Google reviews are from 8 a.m. to 6 p.m. on weekdays and 9 a.m. to 2 p.m. on Saturday (closed Sunday). The brand’s Facebook page lists slightly different office hours, so verify when you’ll be able to reach someone if needed during a move.
RMS Movers Complaints
Verified Angi reviews frequently mention that employees at RMS Movers are professional and work quickly to finish a moving project. The average rating on that site is 4.3 out of 5 stars. Yelp reviews give the company 3 out of 5 stars, and Google reviews show 4 out of 5 stars.
Customers who used Thumbtack to contract with RMS Movers give the company 4.1 out of 5 stars, noting the crew is punctual and hardworking. The Better Business Bureau gives the company a B- grade. RMS Movers answered all complaints, often showing proof of having assisted the customer or providing a refund. Consumer reviews on the BBB site give RMS Movers 4.3 out of 5 stars and mention professional and efficient movers.
RMS Movers FAQ
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What does RMS Movers mean by white-glove service?
White-glove service means RMS Movers will move your belongings with care, and fragile, high-value and bulky items receive extra attention. Customer service representatives, drivers and all other employees are happy to assist you. Furthermore, the company protects furnishings, dismantles and reassembles furniture, and delivers boxes to the room where you want to unpack. -
Is RMS Movers insured?
Yes, all licensed moving companies must have insurance. U.S. DOT records show that RMS is insured up to $750,000. You can check the Illinois Commerce Commission to verify coverage. The company only insures contents damaged in the box during transport if it was packed by an employee. -
Does RMS Movers move pianos and other oversize items?
Yes. The movers are trained and have the necessary equipment to transport pool tables, safes and other large, heavy items. RMS Movers’ employees also know how to package and move fine art and other delicate items. However, the company only moves upright pianos from ground level to ground level. -
How do I pay RMS Movers?
The company takes payments via Visa, Mastercard or cash. You’ll need one of those credit cards for the $50 reservation fee. Office moves can be billed net 30. -
Can I hire RMS Movers to pack some things while I pack other belongings?
Yes. You can hire RMS Movers to pack as much or little as you like. Pack items you box up yourself very carefully as the company doesn’t insure boxes their employees don’t pack.
Conclusion
RMS Movers is a full-service, white-glove moving service designed to make moving in the Chicago area less stressful. The company can handle just about any move from a basic household to dismantling an office and putting it back together at the destination. When you call RMS Movers for a quote, be sure to include everything you want moved on all levels of your home, including outbuildings.