Royal Transport and Storage Review
Royal Transport and Storage opened their doors for business in North Carolina in 1991, initially moving large companies and corporations. As the company grew and added more trucks to their fleet, they expanded into residential interstate moving. Using the same level of care and professionalism for residential moves that made them a favorite with businesses, they quickly became a popular mover for individuals and families.
According to their website, Royal Transport and Storage takes pride in doing business based on customer service and refuses to cut corners by partnering with companies and employees who do not have the same ethics, with no exceptions. This credo may sound purely like marketing language, but we took the time to interview a Royal Transport manager and a customer service representative, and we believe this company stands behind its mission statement. They understand that without happy customers, their business would not succeed.
The family-owned company has been in business for 27 years with over 89,000 customers. Royal has delivered 2,670,353 boxes with a less than one percent damage claim rate paired with an excellent U.S. Federal Motor Carrier Safety Administration (FMCSA) record. The company also boasts excellent ratings with the Better Business Bureau (BBB) and on consumer websites, where customers frequently use phrases like “exceptionally fast and very careful,” “very competitive rates,” and “easy and stressless” to describe Royal Transport and Storage service.
- Less than one percent damage claim rate
- Background checks run on every crew leader
- Wall and floor protection and cleaning and storage options
- No instant quote on their website, you enter basic information and wait for a call
- Not a member of American Moving and Storage Association (AMSA)
Royal Transport Residential Long-Distance and Local Moves
Royal Transport and Storage makes your move as easy and painless as possible, from when you leave your current home until you reach your destination. Because their over 25-year company history only includes long-distance and local moves, it has fine-tuned this moving process. They understand that moving is not a “one size fits all” venture, so each customer gets a customized moving plan to fit their unique needs
Royal Transport Pricing
We called to get a quote under the scenario that we were a two-bedroom household moving from Austin, Texas to Dallas, Texas. We were quoted $3,000 to $3,500 over the phone.
Keep in mind the cost of each move varies based on things like cubic footage, number of boxes, fees, type of furniture and distance traveled. To keep expenses down, Royal Transport and Storage often combines the possessions of two customers on one truck when the loads are going in the same general direction. Royal has compartmented moving vans to keep one person’s furnishings and boxes separated from those of another. A color coding and numbering system with itemized manifests prevent any confusion as well.
Protection Against Loss or Damage
According to the FMCSA, valuation is carrier liability that is established by either the Department of Transportation (DOT) or a state agency/organization. Valuation, also known as release value, is similar to insurance in that it pays for lost or damaged items. However, it is almost always inadequate, and we recommend that you insure your belongings while they are in transport.
The weight of the customer’s household goods is the basis for valuation at a rate of 60 cents. For example, if an item is damaged or lost, the mover is required to pay you 60 cents per pound, per article. If you have a possession that you paid $1,000 for and it weighs 10 pounds, and it’s lost or damaged in your move, you would receive compensation of $6.00 (60 cents x 10 pounds).
We discussed insuring a move with a Royal Transport and Storage sales agent, and he advised that customers should check their homeowner’s insurance policy before looking into coverage for their move. If existing insurance does not cover your items, Royal Transport has a partnership with Baker International to help you get a full replacement insurance policy. We liked that the agent was happy to educate us and did not use any sales pressure.
Baker International Insurance specializes exclusively in moving insurance policies that protect household items during relocation locally, within a state, interstate, or internationally. Top-rated insurance companies back the coverage and Royal Moving and Storage offers insurance bundles. Keep in mind that the mover must pack insured belongings for the insurance to be in effect. Baker International requires an inventory of items if you want to move fine arts, collections or antiques valued at or over $5,000. If you are relocating outside of the contiguous United States, such as to Alaska or Hawaii, a complete inventory is necessary.
Royal Transport and Storage Customer Service
We called to get in touch with Royal Transport and Storage’s customer service department. We found the positive reviews from satisfied customers, high marks from the Better Business Bureau and their reasonable prices to be true. We spoke with a very helpful customer service agent as if we were prospective customers and discovered that this is a company that wants to make moving across the state or the country less stressful.
The Kansas-based company says that their mission is to “provide the best moving experience at the best price possible.” After speaking with company representatives, we believe they honor that mission. Customers know what they are paying for with moving costs broken down upfront. Royal Transport will do as little or as much as you require for the long distance move of your home or office.
Royal Transport and Storage Complaints
Most online reviews are favorable with customers impressed with the care in which their furniture was treated, including wrapping it to make sure it stayed safe. Going above and beyond was mentioned several times in the online reviews we looked at. Great punctuality and communication were also mentioned numerous times in online reviews.
No negative reviews were found on review sites like Yelp or Yellow Pages. Even though no complaints were found online, Royal Transport does not have a big online review presence as of right now.
Royal Transport and Storage Product-related Q&A
Will I find any extra, unquoted fees on my final bill?
Any moving company may have to add extra fees to your bill like long-carry fees or shuttle service fees. However, Royal Transport and Storage always separates all charges upfront, so your final invoice is never a surprise. See our information about how moving companies put together a quote, so you understand the process.
What is a long-carry fee?
A long-carry fee is standard in the world of moving. If the distance between your front door and the moving truck is longer than usual, you may be charged an additional amount for the movers to carry your items the extra distance. The definition of normal distance varies depending on the moving company, so always ask about how it is calculated.
What is a shuttle service fee?
Parking a tractor-trailer in front of your home may prove to be impossible due to parked cars, narrow streets or tree branches. When this is the case, a smaller truck called a shuttle is loaded with your items and then drives between the trailer and your home entrance. There is almost always a charge for this service.
How long before my moving day should I start packing for an interstate move?
You should start packing boxes no later than three weeks before the date you intend to move to give yourself plenty of time to get prepared.
If I store my possessions in the moving company’s warehouse, will my insurance continue to cover everything?
If your household goods go into storage at the moving company’s warehouse, a full-coverage replacement policy with Baker International will continue to cover your shipment for 90 days, at no additional cost beyond what you paid for the moving insurance. If your items remain in storage longer than 90 days, you must contact Baker International to purchase an extension of coverage.
Do moving costs vary depending on the time of year?
Yes. Peak moving season, May through September, is the most expensive time of the year to move. You’ll save the most money if you choose to move during December, January, or February.
Are there any actions that may hinder a damage claim if I purchase full replacement cost insurance?
Yes. To retain full protection, keep these tips in mind:
Never pack perishable, dangerous or hazardous materials in your household goods without letting your mover know. the chances are that it is illegal for the mover to transport these items.
Packing boxes yourself may save you money up front but could cost you in the end. If the articles you pack are damaged, it is more difficult to establish a claim.
Always notify your mover in writing about articles of extraordinary value, including any item valued over $100 per pound. High-end electronics, jewelry, silverware, china, furs, and antiques fall into this category.
Never sign a delivery receipt for your items if it contains any language about immediately releasing or discharging your mover or its agents from any liability. The immediate release is not a standard agreement since the law gives you nine months to file a written claim.
Report loss and damage quickly, despite the nine-month window from the date of delivery to file a written claim.
Royal Transport and Storage got to where it is today by word of mouth, positive reviews and treating customers’ possessions with the highest level of care. The fully licensed and insured company puts customers first and the employees frequently go out of their way to make sure a move is as stress-free as possible. Royal is an excellent choice to have a smooth transition between your current location and your new home at the best possible price.