Sears Home Warranty Reviews Page 17
Is the worst insurance warranty I ever used. When you make a claim they find a lot of excuses to don’t fix the problem. And very bad customer service.
They never send you to the right person to talk about your problems and you don’t have the right to fight for your claim. Don’t recommend it. Go to American Shield warranty.!!! Don’t waste your money!!!Rui D. Manassas, WA
Sears Home Warranty is not what it used to be. We have been sears customer for over 15 years but would never again deal with them.
We paid fully using sears card for 5 year protection plan when we bought appliances form them on 10/12/50. We have given them full proof of transactions, sears card charges and payments.
Someone messed up their records so they are saying we were not charged for the warranty after 15+ days of over 12 hrs of phone calls and over 20 emails But have failed to provide any proof to the contrary. They don't even deserve 1 star but there is no lower rating so this is it.Pushpa A. Carmel, NY
If I could choose 0 stars I would. This is the worst I've seen with Sears. I paid for warranty for my hot water heater and it's been leaking now for over 1 week and keeps flooding the basement even though I have a hose connected to drain the water.
It took 5 days for a tech to come out to confirm the unit needs to be replaced but can't get an answer on replacement. If I add the hours I've been on hold all day waiting to get an answer on when the unit will be replaced it's over 7 hrs.
I'm on hold now for 2hrs 30 mins with recording saying "we appreciate your patience". Each time I get transferred to someone they transfer me to a different depts like a game or passing the ball. People have more precious things to do with time than to be waiting on hold to get answers.
Don't waste your time and money. I could have saved the money I spent over the years and gotten a replacement already. It's a very frustrating and painful experience especially during this covid season.Emma W. Brooklyn, NY
We have had 5 service calls in a year on our Samsung refrigerator. We just keep trying different parts and nothing fixes it! I have pitched food three times. It completely stopped working again.
They changed their policy. Will not replace the unit like our original policy said. Now there are conditions in place to prevent this option. Do not purchase from this warranty company.Karen K. Independence, KY
This is the worst service I have ever encountered. Have a Kenmore (Sears Brand) refrigerator that has broken down the same way five times. Every time it gets "fixed" we lose a substantial amount of food and are without a fridge on average over a month. I have had multiple service appointments cancelled day of or not show, causing a reschedule between 2 and 3 weeks later.
If you try to call, you will be on hold at least 30 minutes to speak with someone and if you have any problem they will forward you to someone else that can "help" you all to wait another 30 minutes per forward. The different departments also blame each other for difficulties and state the other group has the authority to make decisions, ultimately having no one capable of making one. DON'T SIGN UP!!!Eric M. Carlsbad, CA
This is a very bad warranty. It took 5 visits over the course of 2 months to fix my dryer. When my fridge broke they used contradictory terms in the contract to not cover the repair. For example, they fix wiring but dont fix door cables. If they cannot fix your appliance they most certainly will not replace it. Find a different company!PIERRE F. Bonney Lake, WA
I have dealt with them for almost 2 months trying to get my dryer fixed... Now they send a "tech" again to look at it and he shorts out a circuit board and now it doesn't work at all... Also, I had them send A&E for my microwave... The tech messed up the door and put in for a replacement... Sears does not cover doors... Wait... WTF? You broke it... Days trying to get through to the claims agent and nothing... No call backs... Finally got a letter in the mail saying that they have been trying to call and can't get through... My head almost exploded!Dave Q. New Castle, PA
My Kenmore refrigerator stopped working after three years. This is a $1500 refrigerator with a water and ice maker. The icemaker froze up and stopped working. And after several months and several frustrating phone calls and visits by technicians who canceled and rescheduled and canceled and rescheduled over and over again, I was finally told that the water and icemaker was not repairable.
I expected to have a replacement as I stated in the warranty. However after another few months My Kenmore refrigerator stopped working after three years. This is a $1500 refrigerator with a water and icemaker. The icemaker froze up and stopped working. And after several months and several frustrating phone calls and visits by technicians who canceled and rescheduled and canceled and rescheduled over and over again, I was finally told that the water and icemaker was not repairable.
I expected to have a replacement as it stated in the warranty. However after another few months In several more phone calls, I was told that the warranty does not cover the icemaker because it was a “manufactures defect“… I reported this to corporate to no avail… I made numerous telephone calls to various departments within Sears.
I kept getting the runaround and was told in a rude fashion that they were not going to cover a replacement because of the manufactures defect. This is total bull crap! I finally gave up… Which is what they plan on having happen anyway. They want to wear you out so that you don’t pursue any further…
I reported this to a local news station and they were going to do a story on it but then change their mind because sears filed bankruptcy. They said they had already done numerous stories on Sears warranty dissatisfaction… How can anyone write an article like the one I just read in good conscience… They are shysters and dishonorable and unreputable. The warranty packet that I received when I got the initial coverage, sounds so wonderful!
However, when you finally file a claim, it becomes a disastrous and frustrating chase! Someone needs to do something about the way they rip people off… I would never purchase anything from Sears ever again…Lois S. Methuen, MA
Cook stove went out in March. Finally got a tech out April 16. Determined it was not working. Demanded $100 deductible. Have had 3 appointments for 1-5. First was 50 minutes late, second was no show. Third was 2 1/2 hours late! Stove still not fixed. Supposedly replaced parts but have had another tech out who checked and old parts were not replaced.
After over 50 hours trying to make customer service understand the first tech was told to come back out but was demanding another $100. I filed a complaint with my states Attorney General’s office. They are pursuing the complaint for me. The AG office also told me that because I am a senior citizen the penalties will be stiffer! I suggest everyone file with their state’s AG.Jan R. Pangburn, AR
This has been a total nightmare. I called to get a washer fixed that I purchased from sears 8 years ago.. As of now I am without a washer for over a month. It took a while to get the first appointment.. They came and said it needed a whole new computer... Ordered. It took almost two weeks to come. Only to say the part we need, just like we tried to tell the first guy was a lock switch which of course was never ordered/ call after call after call with no one knowing what is going on.
Today they said their was no part on order??? I was told monday it would take one to two days... Well now I am waiting for yet another person to call me back to tell me where the part is and can you just fix the washer!!!! BUYER BEWARE! SO SORRY I CALLED THEM!Teresa R. Harrisburg, PA