Sears Home Warranty Reviews Page 23
Echoing previous review comment - DO NOT BUY A SEARS HOME WARRANTY. It is helpless when you need to repair i.e. if any issues, you'll be told to wait and nothing that they can do. Placed a claim to repair Air/Heat blower on 1/7/2020 and after 10 days now - 1/17/2020, still not repaired. Called their customer service and was told delays was due to part request not valid, then part was shipped to wrong address.
Since multiple issues has happened, I simply asked them to pro-actively follow up with their appropriate departments to ensure everything moving along properly, their answer is and I quote exactly 'Mr. ..., we have sent email to appropriate parties and there is nothing we can do right now.'
I then asked if they could directly call their appropriate parties or at the very least confirm that they have received follow up requests, and the answer again is 'Mr..., we have sent email to appropriate parties and there is nothing we can do right' Asked to speak to Manager or any other department that could possible help, the answer would be the same '...NOTHING WE CAN DO'
So, you paid for a service and when you need it, they'd tell you to wait and nothing else they could do. It is just absolutely unacceptable for any level of service let alone for a service that you pay higher premium for.Dylan N. Sanford, FL
DO NOT BY A HOME WARRANTY FROM THIS COMPANY IT IS A TOTAL FRAUD AND RIP OFF! I filed a claim on a blown out water heater 5 weeks ago and I still do not have a replacement water heater installed. it took them 10 days to inform me that I needed to find my own contractor as they didn't have any in my area.
I have made numerous calls and emails to no avail. When I do get through their computerized merry go round, I get an incompetent service rep who barely speaks English and can't get answers or help. The plan is supposed to cover everything but your $100 deductible, not true! I received a claim explanation letter telling me that I would be responsible for $1,951.00. I'm sitting here in 36 degree weather with no hot water, and no returned call explaining why.MICHAEL F. GRASS VALLEY, CA
I've spent hours on the phone trying to get warranty claim service arranged. When I do, they cancel appointments with zero notice. When appointments are scheduled they do it blindly without asking for availability. Then they are surprised when nobody is home waiting for 8 hours. Ridiculous does not even begin to describe my experience. STAY AWAY!!!Jeffrey D. Waterloo, IA
Scam! First, this is not Sears. They sell the warranty as a Sears warranty, but it is actually Cinch Home Warranty. When you file a claim they send out a technician who describes the problem to some e over the phone, who decides that your appliance wont be covered due to "manufacturers defect" or other code words like "structural issue" etc.
I'm calling the Attorney general in the morning. I know a scam when I see one. If you have been victimized, I recommend you do the same.Denise G. St Louis, MO
BEWARE.... We had appliance coverage for several years and had no real complaints.... until now. We are moving and no longer need their service. I called to cancel the account. I was told there would be a cancellation fee of $105.00. WHAT!!!! They said that I was canceling before the contract expiration date. Who knew that I had a contract with them? Be sure that you know if there is a contract with Sears before cancelling. I feel it's a crappy way to treat someone who has been a customer for years.Mel N. Nine Mile Falls, WA
Sears home warranty is the best company for my home. I don’t understand why such bad reviews. I have sears for sears, never a bad experience. They fix my dishwasher, my wall oven twice, at the end they replaced it, fix my stove , my microwave. I just don’t get it.Guidel P. North Miami Beach, SELECT A STATE
I purchased the whole home warranty. It was suppose to cover appliances, air conditioner, hot water heaters etc, They said if the couldn’t repair it they would replace it. My hot water heater was leaking and I called Sears to get it repaired.
After a few days the man came He was from some company, dirty and unkempted. But friendly. He checked the heater. I paid him the $100.00 deductible he requested. He Said I had to pay no more. And assured me it would be taken care, of but the heater etc had to be ordered. I had to pay nothing. The next morning Sears call and informed me I had to to $945+. I had the plan canceled after much to do about nothing. So I am looking for a plumber. I wasted money paying them $69.99 a month. My lost. Beware of home warranties.Carrie M. NLV, NV
DO NOT USE SEARS!!! Worst company I have ever dealt with. I had a dryer not heating up. Call my warranty company and they set up for Sears to come out. They missed their first app THEY set up and just didn’t show up. They rescheduled for the next day (because everyone can just take everyday off work to wait on them).
Tech shows up next day says he fixed the dryer I pay him and he leaves. Go to use the dryer and it smells like burning electrical and had we not been there to pull it apart and check it our this could have easily started a fire in our home. He didn’t hook the heating element up correctly, he had left 3 screws sitting out which should be a pretty clear indication you didn’t do something right. Their customer service is awful they just keep transferring you to someone new every time you call. Complete garbage company. DO NOT use them for anything.R G. Fort Wayne, IN
It 2 weeks to get a refrigerator part in on a 3 year old 4000.00 dollar refrigerator made by Sears put the part in still got the same error code as when they started. The warranty company sent a third party tech that was located 75 miles from my home and could not speak English so he could answer no questions. It takes at least 3 phone calls to get a Sears customer service representative on the phone after at least 30 minutes on hold. You decide.Ulysses J. Killen, AL
Technician came out and supposedly fixed my AC unit. Charged me $100. AC went out eleven days later. Tech came out eleven days later and charged me another $100 claiming it was something else. Unit went out again. Another tech came out and put FREON in. Didn’t charge me a penny. He came out after hours also.Deborah J. Sherwood, AR