Sears Home Warranty Reviews Page 25
I have submitted a claim for my dishwasher and wall oven over a month ago. Every week they would schedule an appointment only to cancel the last minute because the parts are still under review. Today, I called Sears Warranty customer service, I was told that the wall oven is not covered. Why was not I informed about the non coverage earlier so I could have it fixed by someone else.
After threatening to call BBB, suddenly it is covered. I don’t know what kind of business this company is running, but certainly it only looks good on paper. God forbid I have an AC or plumbing issues. Would never recommend this home warranty. It’s not worth the wasted time waiting and get aggravated.Ellen M. Fort Myers, FL
Sears Home Warranty and their subcontractor A&E are the worst appliance repair companies out there. They will expect you to miss work to be home for their appointment window of 4 hours, not show up, and do it over and over again. They are very undependable and extremely rude on the phone. Do not throw your money away. Save monthly for repairs in your own insurance account unless you like grief.Mike N. Thousand Oaks, CA
I purchased a whole house Sears warranty on advice of a Sears repairman who emphasized Sears would repair or replace any covered item. That promise was repeated in the colorful, sleek paper brochure touting the service. When my gas furnace failed to turn on I called Sears and they contacted a service company a hundred miles from my location. The service person arrived a day later than Sears promised, spent 5 to 10 minutes looking at the furnace and said it could not be repaired, but Sears would replace it. He placed a call to Sears to arrange for a replacement and was told that they would not replace the furnace.
I called Sears for an explanation and was referred to a certain paragraph and line in the warranty booklet, a separate document from the promotional brochure which says, "if we can't repair it, we will replace it". Seems they replace only certain parts with a cost cap on the appliance repair.
Sears is engaging in deception when they promise repair or replace in their promotional material but list the true coverage in a warranty booklet they supply only after one purchases the warranty. There is more to my saga. After Sears reneged on the repair, I called a local heating/cooling company and their service man found the problem to be a faulty blower motor. He replaced the motor which restored the furnace to normal operating condition.
In sum, I paid the Sears man $100 to make a faulty diagnosis of the problem. Had his assessment been correct, Sears might have authorized the motor replacement. As it happened, I paid the service person who correctly diagnosed the problem $100 and $350 for replacing the motor. The Sears company of old would have reimbursed me for my cash outlays; however the Sears parent company did not bankrupt because they continued to provide the excellent goods and services they provided in their heyday. I am surprised that Sears resorted do deceptive practices to market their home warranty. IBen C. Daniels, WV
Customer service is so bad they give wrong information. They don't even answer the phone call. Have to hold the line for 1 hour. They don't want to help us. They just want the money. I am going to get different provider. They never follow up,Gabavav H. Missouri City, TX
Do not purchase this service. It is a rip off. I have had this service for 2 years. This is the second time that I have used the service. My washer needs repair. They sent the sent the replacment parts to my house. That part works, but the repair has been rescheduled 3 days in a row by a technician. I have had someone at my home weighting for 8 years 3 days straight. The technician justs keeps rescheduling and does not call or anything. I
f you call the warranty department and have a complaint they forward you to the scheduling department, if you have a complaint they forward you back to the warranty department.. they tell you that they are going to forward you to the scheduling department and they tell you that they are going to transfer you to the warranty department. It is ridiculous. This service is a rip off.
DO NOT purchase this service. It is not Sears. If it is Sears... I guess they are going bankrupt. This is a scam, do not purchase. The service is on autopilot. There is no escalation process. This is ridiculous. The techs are just going through training. Buyer beware. Do not get this service...W J. Pearland, TX
I used them for years and was pretty happy. Expensive service (roughly $600 / yr.) for 5+ years. When we had problems, it covered us although it could take weeks for a service person to come and the $75 deductible was irritating. Then our door broke on our 12 year old Kenmore washing machine and lo and behold, we find out that only mechanical parts (motor, belts, etc.) are covered and the rep made sure I knew that because it was buried in the legal copy on page 6 of some agreement I never got.
And then when I called to cancel, they told me I was under contract (never saw it) until the next year and they wanted me to pay for a previous claim, even after being on their “insurance” for 7 years. Rip off artists and I suspect criminal.John M. Brooklyn, SELECT A STATE
DO NOT BUY A WARRANTY FROM THIS COMPANY! They lead you to believe that if anything goes wrong they will repair or replace the item. They get you to purchase the warranty by falsely portraying their services.
Our heat went out and the tech stated the issue was due to a lack of maintenance, but Sears rep told me they do not require you to have your items serviced/maintained. That started a vicious cycle of conversation, among others. On the phone 2 hours, transferred multiple times, disconnected once with no resolution. I don’t know what a class-action lawsuit entails, but all these bad reviews are ridiculous!!. .. Greenville, MI
It took almost 3 months to get my Refrigerator fixed. I get hung up on get the run around. I’m frustrated the preventive maintenance my furnace didn’t show up last year. I’m getting the run around this year. I asked to speak to manager. I was told no and hung up on or you have to wait 24 hrs. This has been the worst experience. I’m don’t recommend this company.Jacqueline B. Akron, OH
I called to get a switch on downdraft fixed. The technician was very responsive and came the very day we talked. However, downdrafts are not covered under the appliance policy so the claim got rejected. When I called to cancel the plan, I was disconnected. Called again, talked they the "definitely cancel" part and disconnected. Finally got 1 person to get the work done.
I was also told I would be better off keeping the policy as canceling it would be costlier than keeping it through the contract year. A definite lie. My 1st claim after getting policy almost a year ago. Never paying them again.Sheetal P. Rocky Hill, CT
I have had a claim open since September 4th for my washer and it still has not been resolved. I have had Sears Warranties for years to include putting a warranty on my Mom's freezer. But now that I have the Sears whole home warranty the service sucks.
The technician told them that my unit was inoperable and needed to be replaced. They claim that the paperwork wasn't sent to to the the right department, so basically my claim just sat there. However, they don't reimburse you for the cost that you endure to get your clothes washed elsewhere. I can't wait until this issue is resolvedMade M. Grasonville, MD