Sears Home Warranty Reviews Page 27
HORRIBLE, my build in microwave went out in August, still no solution to get it replaced. 10-29-2020 I was put on hold for over 36 minutes. I stopped timing at 36 minutes. The second is last person I talked to would not give me a solution to my problem and did not want to let me speak to her supervisor. She lied to me, told me today we don't have a supervisor. Put me on hold 2 times and tried to convince me to call back in a few days.
I insisted on speaking to her supervisor and then she got mad at me, started yelling at me. I had to tell her many times over and over to stop yelling at me. I said it's not nice what you are doing, you don't tell at your customers. Finally I spoke to her supervisor and told me it would be resolved in 2 days. It's been 3 days and no solution. WORST CUSTOMER SERVICE I have experienced in my whole life. I will move all my properties to another company. Good luck if you use this company.Guerreros H. Brighton, CO
Stay away from this company. They may use the Sears name but they are nothing like Sears, they lie, will only pay what they think a claim should cost, example my water softener would cost 3500.00 to replace they are only willing to pay 970.00. What a joke that isnt funny at all, they will pay less, replace with the lowest possible item, buy it from sears they will replace it with a Kmart item. I urge you to please stay away. I'm trying to get out of my contract and they refuse to let me ou., Learn from my mistake save your 75.00 a month go elsewhere. Sam ** dissatisfied customer.Sam D. Jamesville, NY
I wasn't able to confirm the details of my purchase of a leaf/shredder vac. After using it for only one season, it wouldn't start this year. I called Sears and a very helpful associate was able to immediately locate my information and quickly schedule an in home visit to have the issue assessed and repaired. While the repair has not yet been completed, I anticipate a positive outcome. It was a pleasure working with the associate.LoRonda H. Lakewood, CO
Worst experiences (not a typo) Will never buy from that store again I'm only posting this because N.Y. was not represented in the comments section. But am truly disgusted with the product, tech support, customer service and this entire organization.David I. BROOKLYN, NY
I have had 8 calls to get a technician for a year now. Out of the 8 times I called had about 18 visits and they cant fix my fridge. They keep sending technicians to my house to evaluate the fridge and try to fix it every time. They have failed 8 times now and refuse to admit that it is a loss. So, my last attempt stating that it is time to replace the unit since they have tried 8 times and failed. They keep insisting on sending someone. Here we go again with them trying trying to fix it but cant, wasting my time, their money, my money and so on. Never again using this people. Anyone that is needing service on your home stay away from Sears Home Warranty. They are waste of time, money and frustration.Jose F. Arlington, TX
It took two months to resolve my problem. My refrigerator and freezer stopped working. They offered me a new one. The delivery people scheduled a delivery and never showed up. I called them they laughed it off and said oh yeh they called earlier saying it never made it on the truck. No one let me know. I had to use what little vacation time I have for nothing. They kept scheduling deliveries when I told them I couldn't be home. When it does arrive a family member is home.
I Gerry home excited for the fridge only to find the doors are hung lopsided and I can't fix it. The fridge itself didn't have the legs put down so when I opened the fridge it came forward and tipped forward on me. Luckily I caught it. No one apologises. No one cares. I have a new crappy looking fridge because they wouldn't even even ot the doors.Becky K. Keene, NH
THE ABSOLUTE WORST warranty service provider I’ve ever experienced. Even the technicians who came to my house 5 TIMES!!!! Said there’s something very wrong with this company, and they work for Sears. My refrigerator broke September 9, 2019 Today is October 24th and we still do not have a refrigerator!!!!!
That’s correct, 7 WEEKS we have been jerked around with this company! They lie all the time as to what was reported by the technician, even when the tech called them right in front of me and told them it needed replaced, when I call to see what next step to getting reimbursed for new refrigerator, they say they don’t have that information in their notes and they need to send out “But Another” tech.!!!! This is a complete scam, rip off, INFURIATING experience! Also, no one speaks English clearly, it’s very hard to understand them.Amy E. Pittsburgh, PA
I purchased the Sears appliance warranty and so far it's been five, FIVE times that technicians have been to my home to repair my refrigerator. Each time NOTHING was done but time number 4 I was actually hopeful.
The tech actually seemed to understand the problem. Of course he didn't have the part on stock and said he had to order it. Time number five was a few minutes ago and seemed to be a reset cause now I'm right back where I started, with a frig that's not working cause the first thing I was asked was, "What's wrong with your refrigerator?" and he had no part. And did I mention that tech number 5 had the nerve to ask for more money.
I just got off the phone with Sears to reschedule and ask about the part situation. Guess what, after talking with a rep I was place on hold for about 5 minutes then disconnected. I'm so frustrated. I've been at this since Sept 20th.Linda H. Chicago, IL
This is the biggest rip off I have ever seen. When you have a legitimate claim they have every reason or excuse why it's not covered or that you didn't follow the rules and get it approved first ( even though we made NUMEROUS phone calls and emails and faxes).
Somehow it always was never received. Spent hours on the phone and when you got frustrated and asked for a manager - all the sudden the call was lost and they hung up on you. Or they would just flat out tell you you can't talk to a manager!!!!Cindy B. Spokane, WA
Without Air Conditioning for a week and still not fixed. Once you sign the contract you have no control over how long it takes to get your repair done. Sears Home Warranty referred us to A&E who made an appointment for Friday @ 4:30-5:30. They never showed up. Came on Saturday therefore they could not order the part until Monday.
It is noon on the following Friday and they will not return my call. We had an appointment for 10:30 today. I got a text asking if they could call me later. I texted back are you coming today and got no response. When we asked Sears Home Warranty earlier in the week to assign a more reliable service company they said to do so would void the warranty.
Today the Sears Home Warranty customer service said it was out of their hands I would have to contact A&E. Who will not answer the phone. We have been paying $70 per month for over a year. When we need them they are not there for us. Customer Service refuses to get involved and help. You are better off putting the monthly home warranty fee in a savings account to hire your own repair company.Andrea O. Hoover, AL