Sears Home Warranty Reviews Page 28
I purchased the Sears appliance warranty and so far it's been five, FIVE times that technicians have been to my home to repair my refrigerator. Each time NOTHING was done but time number 4 I was actually hopeful.
The tech actually seemed to understand the problem. Of course he didn't have the part on stock and said he had to order it. Time number five was a few minutes ago and seemed to be a reset cause now I'm right back where I started, with a frig that's not working cause the first thing I was asked was, "What's wrong with your refrigerator?" and he had no part. And did I mention that tech number 5 had the nerve to ask for more money.
I just got off the phone with Sears to reschedule and ask about the part situation. Guess what, after talking with a rep I was place on hold for about 5 minutes then disconnected. I'm so frustrated. I've been at this since Sept 20th.Linda H. Chicago, IL
This is the biggest rip off I have ever seen. When you have a legitimate claim they have every reason or excuse why it's not covered or that you didn't follow the rules and get it approved first ( even though we made NUMEROUS phone calls and emails and faxes).
Somehow it always was never received. Spent hours on the phone and when you got frustrated and asked for a manager - all the sudden the call was lost and they hung up on you. Or they would just flat out tell you you can't talk to a manager!!!!Cindy B. Spokane, WA
Without Air Conditioning for a week and still not fixed. Once you sign the contract you have no control over how long it takes to get your repair done. Sears Home Warranty referred us to A&E who made an appointment for Friday @ 4:30-5:30. They never showed up. Came on Saturday therefore they could not order the part until Monday.
It is noon on the following Friday and they will not return my call. We had an appointment for 10:30 today. I got a text asking if they could call me later. I texted back are you coming today and got no response. When we asked Sears Home Warranty earlier in the week to assign a more reliable service company they said to do so would void the warranty.
Today the Sears Home Warranty customer service said it was out of their hands I would have to contact A&E. Who will not answer the phone. We have been paying $70 per month for over a year. When we need them they are not there for us. Customer Service refuses to get involved and help. You are better off putting the monthly home warranty fee in a savings account to hire your own repair company.Andrea O. Hoover, AL
Besides the awful customer service on the phone, the rude lying non English speaking men in customer service it took weeks to come out. We are seniors who can’t pull refrigerator out to fix things. We asked if they would pull refrigerator out so we could clean. Yes for another $50. This is NOT the Sears we used to know. Never will I buy a Sears product or anything from their store!!Brenda O. Driftwood, TX
The devil is in the details, and this service is about as close to dealing with the devil as possible. I have now been without a refrigerator for over a month (with over 30 documented calls to Sears Home Warranty). Earlier this week, it was determined that my refrigerator could not be repaired. They have now offered to replace the fridge, but it isn't a 'like' replacement. We have a GE Profile side-by-side counter depth appliance. They will ONLY offer to replace with a FULL-DEPTH refrigerator (and a much cheaper one at that).
After another 18 contacts with Sears Home Warranty, where we even found a model for the same price as the one they are offering (you know...one that would actually fit), they continually remind us that the choice of a replacement is "their" choice, and that it states that in our contract. SO we have the option to get a cash payout that will buy us about two-thirds of a fridge, or get a new fridge from Sears Home Warranty that simply doesn't fit. Stay away from these guys.Jim S. Boston, MA
This is by far one of the WORST companies I have ever delt with. I have been having the same issue with my freezer for over a year. I am on my 3rd service call for them to come repair it and they have rescheduled my repair date 3 times now because the repairman will not answer the phone. They will not send an actual sears repair tech.
They are using a 3rd party repair service so they say they cant do anything about it. They tell me they will replace my refrigerator after the 4th service call for the same issue but I'm only qualified for 1 because it has to be in a 12 month timeline. Absolutely ridiculous!! On their website its says this company is in bankruptcy.. I can definitely see why!
Also their customer support team is so rude. I had one of them hang up on me and another one put me on hold while I was speaking! They are a joke. Their applanices are junk. Not only is my refrigerator broken but my washer I purchased from them in 2015 went out this year and they would not fix or replace it because of the fine print. DO NOT BUY ANYTHING FROM THEM!!Shonna W. Boaz, AL
Worst possible warranty service. Tech has been out multiple times to work on a simple GE dishwasher. 1 and a half months later and 2 service call NO SHOWS- still waiting. Tech seems clueless about the appliance. HIGHLY RECOMMEND AGAINST THIS WARRANTY. Warranty is useless without quality educated technicians.S H. Modesto, CA
I am unhappy with the service. We called about our water heater breaking and water coming through the ceiling below on September 19. The service said they would not be able to come until September 23. They came on September 23 and got the information on the water heater and said they would call back in 48 hours they did not call until the third day and that is because my husband called them first. They told him when they called him back that they would order the heater and would not be putting in until September 30.
We will be without hot water over a week if they come on Monday, September 30. I feel this is very far from proper service. I also feel this is a very disorganized planning on the part of Sears service . If had call a private plumber my water heater would have been installed in day of two. Please explain why service is so slow. I will not plan to renew this service.Dea B. Arlington, TN
Ditto what others before me have said. DO NOT BUY THIS WARRANTY PLAN!! This company will RIP you off. I had my A/C quit working 2 weeks ago. I bought my whole home coverage in May. They are saying they won't cover the unit because it had a previous condition. I had the unit maintained twice a year, every year for 21 years, and the last maintenance check was done just a couple weeks prior to me buying the warranty. The technician found nothing wrong with the unit. The A/C continued to work for 4 months without any problems.
Now, they're saying it must have had a "previous condition". What a cop-out. If it had a previous condition, other than just being old, it wouldn't have kept working for 4 months with no issues. I am canceling the service, and that will cost me too, on top of the service call from their contractor. WHAT A SCAM!!!Angela P. Belleville, IL
This is a scam. It is so sad, that people pay for a service to have peace of mind when an appliance breaks and then get nothing in return. My father was denied service for his Samsung refrigerator because it was not the same brand he had repaired earlier in the year. Even though the Samsung was the only refrigerator he had, they told him they could not fix it because it was not in their system.
We asked if we could add it to their system and they said we had to wait until April to add it when it was time to renew the plan. So, they offered to send us a technician to repair the refrigerator at a 25% discount. Then they retracted their offer, citing that because we had a plan that covered a refrigerator, they could not offer this discount for another refrigerator! They did nothing to help. We cancelled the plan and they did nothing to try to keep us. So much for Customer Service!!!Maria L. Miami Lakes, FL