Sears Home Warranty Reviews Page 28
I used them for years and was pretty happy. Expensive service (roughly $600 / yr.) for 5+ years. When we had problems, it covered us although it could take weeks for a service person to come and the $75 deductible was irritating. Then our door broke on our 12 year old Kenmore washing machine and lo and behold, we find out that only mechanical parts (motor, belts, etc.) are covered and the rep made sure I knew that because it was buried in the legal copy on page 6 of some agreement I never got.
And then when I called to cancel, they told me I was under contract (never saw it) until the next year and they wanted me to pay for a previous claim, even after being on their “insurance” for 7 years. Rip off artists and I suspect criminal.John M. Brooklyn, SELECT A STATE
DO NOT BUY A WARRANTY FROM THIS COMPANY! They lead you to believe that if anything goes wrong they will repair or replace the item. They get you to purchase the warranty by falsely portraying their services.
Our heat went out and the tech stated the issue was due to a lack of maintenance, but Sears rep told me they do not require you to have your items serviced/maintained. That started a vicious cycle of conversation, among others. On the phone 2 hours, transferred multiple times, disconnected once with no resolution. I don’t know what a class-action lawsuit entails, but all these bad reviews are ridiculous!!. .. Greenville, MI
It took almost 3 months to get my Refrigerator fixed. I get hung up on get the run around. I’m frustrated the preventive maintenance my furnace didn’t show up last year. I’m getting the run around this year. I asked to speak to manager. I was told no and hung up on or you have to wait 24 hrs. This has been the worst experience. I’m don’t recommend this company.Jacqueline B. Akron, OH
I called to get a switch on downdraft fixed. The technician was very responsive and came the very day we talked. However, downdrafts are not covered under the appliance policy so the claim got rejected. When I called to cancel the plan, I was disconnected. Called again, talked they the "definitely cancel" part and disconnected. Finally got 1 person to get the work done.
I was also told I would be better off keeping the policy as canceling it would be costlier than keeping it through the contract year. A definite lie. My 1st claim after getting policy almost a year ago. Never paying them again.Sheetal P. Rocky Hill, CT
I have had a claim open since September 4th for my washer and it still has not been resolved. I have had Sears Warranties for years to include putting a warranty on my Mom's freezer. But now that I have the Sears whole home warranty the service sucks.
The technician told them that my unit was inoperable and needed to be replaced. They claim that the paperwork wasn't sent to to the the right department, so basically my claim just sat there. However, they don't reimburse you for the cost that you endure to get your clothes washed elsewhere. I can't wait until this issue is resolvedMade M. Grasonville, MD
HORRIBLE, my build in microwave went out in August, still no solution to get it replaced. 10-29-2020 I was put on hold for over 36 minutes. I stopped timing at 36 minutes. The second is last person I talked to would not give me a solution to my problem and did not want to let me speak to her supervisor. She lied to me, told me today we don't have a supervisor. Put me on hold 2 times and tried to convince me to call back in a few days.
I insisted on speaking to her supervisor and then she got mad at me, started yelling at me. I had to tell her many times over and over to stop yelling at me. I said it's not nice what you are doing, you don't tell at your customers. Finally I spoke to her supervisor and told me it would be resolved in 2 days. It's been 3 days and no solution. WORST CUSTOMER SERVICE I have experienced in my whole life. I will move all my properties to another company. Good luck if you use this company.Guerreros H. Brighton, CO
Stay away from this company. They may use the Sears name but they are nothing like Sears, they lie, will only pay what they think a claim should cost, example my water softener would cost 3500.00 to replace they are only willing to pay 970.00. What a joke that isnt funny at all, they will pay less, replace with the lowest possible item, buy it from sears they will replace it with a Kmart item. I urge you to please stay away. I'm trying to get out of my contract and they refuse to let me ou., Learn from my mistake save your 75.00 a month go elsewhere. Sam ** dissatisfied customer.Sam D. Jamesville, NY
I wasn't able to confirm the details of my purchase of a leaf/shredder vac. After using it for only one season, it wouldn't start this year. I called Sears and a very helpful associate was able to immediately locate my information and quickly schedule an in home visit to have the issue assessed and repaired. While the repair has not yet been completed, I anticipate a positive outcome. It was a pleasure working with the associate.LoRonda H. Lakewood, CO
Worst experiences (not a typo) Will never buy from that store again I'm only posting this because N.Y. was not represented in the comments section. But am truly disgusted with the product, tech support, customer service and this entire organization.David I. BROOKLYN, NY
I have had 8 calls to get a technician for a year now. Out of the 8 times I called had about 18 visits and they cant fix my fridge. They keep sending technicians to my house to evaluate the fridge and try to fix it every time. They have failed 8 times now and refuse to admit that it is a loss. So, my last attempt stating that it is time to replace the unit since they have tried 8 times and failed. They keep insisting on sending someone. Here we go again with them trying trying to fix it but cant, wasting my time, their money, my money and so on. Never again using this people. Anyone that is needing service on your home stay away from Sears Home Warranty. They are waste of time, money and frustration.Jose F. Arlington, TX