Sears Home Warranty Reviews Page 36
First time I called the plumber Miss diagnosed the problem had had me call the town water company as an emergency. When the town came and pointed out the problem, (which had nothing to do with them) I called plumber back and they wouldn’t come back. I spent 45 minutes on hold before I could talk to someone in a different country for sears home warranty. Second time I called for AC, technician came, told me a coil needed to be replaced, I waited a week. Called sears, and they told me my claim was denied bec AC unit was not. maintained. This warranty is a scam. It’s has been nothing but aggravation.Sheila O. Blauvelt, NY
I cannot stress enough how horrible the experience I have had trying to get service through this home warranty has been. I’ve paid 50.00 a month for over a year and never needed service until today when my 3 year old Kenmore fridge went out. That’s not entirely true, I needed a part for a broken shelf a couple months ago, and the warranty didn’t cover that. Additionally, they sent the wrong part and I had to reorder. There is almost no way to talk to a live person. The dates they offered to repair by automated response were over a week away. This wasn’t acceptable in 90 degree heat with no refrigerator. After 2 hours, 14 transfers (everyone said their department didn’t change dates), and two disconnects, necessitating I start over, one person finally agreed they could turn it over to a local repair shop that had an opening tomorrow. I just needed to call and arrange a time. I called the shop, and they said they hate dealing with Sears because they are such a pain, and I needed Sears to send them an authorization by email with job number on it. Sears had given me the job number, but no, that wAs not enough. After another series of transfers and super frustrating dead end automated responses, I finally got through to another person who insisted it was authorized. I asked her to call the local company while I was on hold. She suggested I stick with Sears original date and get a cooler with ice in it for the entire contents of my fridge. In the end, we were able to set up a date with the local company, exactly short of the Sears date of a week, by one day. The local company said they had no openings tomorrow, so the Sears guy just flat out lied. They don’t even come to my area except on Mondays, and their service tech is out on Monday. Their automated responses were impossible to understand, they were so badly muffled, and the live people in some call center out of the country, presumably, were worse. Over 3hours invested in the process, and I’m still almost a week away from a service call. Heaven help me if they need to order parts and I encounter a further delay. I’m going to get this service done, get the routine maintenance done, and cancel ASAP. Nothing is worth this frustration! Sears is going under, and I now see why.Sherene J. Mt. Pleasant, MI
Three days now without AC and they haven't assigned a service provider. Still looking for one. Won't connect me with a manager. Says they won't pay the claim if I get my own service provider and send them the bill. Elderly people in my home and temperatures over 90. Three days. Do Not Buy This Warranty!Shawn B. NANCY, KY
We purchased a home warranty for a home we were selling. We have been very dissatisfied with the level of service. There seems to be very poor communication systems within the company and each claim has resulted in multiple phone calls. We have ended up paying for covered repairs ourselves as the wait to get a repair done is extremely inconvenient for the homeowner.Tanya H. Coeur D\'Alene, ID
I am hoping that Monica La Liberte is going to help all of us consumers that have been ripped off by Sears Home Warranty!! I placed my first call to them to repair our refrigerator the end of March and their first repair visit to our home was on April 4th.
The part came in and Preston came back on the 11th to change the compressor and computer board. By April 11th, the next service person, Russell, came because the refrigerator had stopped working again. He left without the fridge working because he said he did not have 20 minutes to spare and wait for the power to kick on. April 17th, Preston came back because the fridge NEVER did kick on and he resets it and leaves. April 25th, Preston comes back, fixes something and again had to call Sears on April 29th.
Russell comes on May 1st and then Preston comes on May 13th. Basically says he thinks the fridge is not worth fixing and they were going to let Cross Country (The insurance carrier) know to just replace it. Cross Country calls me to inform me that a second repair company called Appliance Services was sending Ricardo on May 20th. He comes and says the compressor is bad (which had been replaced by Preston) and the fan was not working and he was going to go ahead and also replace the computer board AGAIN.
Ricardo comes back on June 3rd bringing the parts with him. Sears Warranty sent him the replacement parts this time. He changes it all and it still not working. He said he would make the recommendation to replace the refrigerator. Cross Country decides to transfer the responsibility back to Sears Home Warranty and now comes in Brandt who checks everything to be sure it was installed properly and no air in the compressor. Finds it still won't work because the button on top electronic board showed red and needed to be changed. Promised me he would be back that week since they had that part available in the shop and here it is, July 8th, after calling all the numbers given me for help they keep telling me that once the part comes it will be fixed!
I finally sent an email to Monica at WRAL Channel 5 with my dilemma with the hopes of getting some help. I finally found this website and see that a lot of us have been suckered by Sears Home Warranty. Let us unite and fight this. Please write Monica LaLiberte at WRAL with your story so they can help all of us.Marty Jo K. Durham, NC
We had to call them because our water softener quit working. We called the number on the card statement. First we were told we should go to their website, then they said they would put in a claim number. They stated that someone would call us the next to set up a time to come out. My husband took the call several days later and was told that we would have to find someone to fix it. They would be emailing paperwork for the claim. I have not received anything and I check everyday. We don't understand why we have to find someone and who is going to pay the bill. I am mad a hell because they did not mind taking our payment out but when we have a claim they don't want to do anything. We will be finding a new company. We are done with Sears.Vickie Z. Pawnee City, NE
Been paying for this service for a year. Went to use it for the first time and the company only had two plumbers to choose from. One didn’t answer phone and the other refused to allow us to only pay the deductible that this Sears promises is all you will owe. Very disappointed. Don’t waste your money. Thought they had Sears technicians to dispatch but that is incorrect.Kim B. Lakelanf, FL
We purchased the Samsung French door bottom freezer March of 2017 13 months later we were getting water in the crisper drawers and under the drawers we called Sears service to have someone come out because Lowe's said they could not do nothing about it that it was out of warranty.
We called Sears home service and repairman came out and said there was some modules that were defective in the motherboard he said if we took out the home warranty that the price would be $500 cheaper for the repair on the spot so we did so.
One month later same problem water in the crisper drawers they sent another technician out and he replaced a different part this time. 2 months later same problem another technician came out replaced another part. Two and a half months later same problem another technician came out and replaced another part.
To get to the point they've been been here now 6 times for the same problem. It's now been 4 days since their last visit for the same problem and now I'm calling them again today to inform them that the problem is still not been repaired or fixed. Needless to say I'm very pissed off.
I would not recommend their services. When you call in you talk to a person you can't even understand over the phone nor does anybody seem to know how to handle the problem so when the repairman comes he has no clue what to do anymore. At this point when he calls in to his supervisor basically they just say put a bandaid on it. I would not use Sears service home warranty nor would I buy a Samsung refrigerator again.Michael P. Cincinnati, OH
What a rip off!!! They don’t show up when they say until you call and complain and it’s been 2 months waiting. They keep saying, "oh sorry ordered wrong parts," again after 3 different service men come. Still no solution for washer and they said we have no record of last service man even being here!Christine H. Manassas, WV
Crooked from the start. Ok so in 2017 I became a Sears Home Warranty member, paid the top dollar service option and 1 month later my unit went out so naturally, I called Sears. Long story short the compressor went out. It took about 3 weeks to repair my Ac, in the middle of summer, in Arizona.
Fast forward to Feb-1- 2019, I called to schedule my yearly preventative maintenance in which I was told they only schedule for that until the end of January so I was a day too late. Ok months go by and my unit goes out and summer is starting so I call sears, they send the first of 9 guys out to fix the unit. The guy an Official Sears tech says "ehh the units to old, I can get you a good deal on a new one".
He then gets in his van and drives off, no paperwork, no phone call no goodbye, nothing. So I call sears. A week goes by and the second tech comes out and says Sears won't cover the parts needed so he leaves. I'm back on the phone, it takes me 2 hours but I finally talk to a supervisor who tells me he doesn't know why its not cleared and ok's the repair or so I thought. A week later the 3rd tech is supposed to show up. No show, no call, I'm back on the phone.
Its now over 3 weeks, no Ac and I have a 1yr old and a 83yr old grandfather on oxygen in the house. So another tech comes out and says I need maintenance done first. Ok so I call Sears and they say its too late to schedule it and I was a month too late. Ok lets go back in my story, I had called in Feb to have maintenance done and they said it was over Jan 31st so that means the person I talked to gave me wrong info. I explained that to a supervisor who said "I'm very sorry for all this and since our agent gave you bad info I'll set up your maintenance and the following day the repairs will be made. Finally I thought, shame on me.
So maintenance tech (4) shows up on a Thursday and says "oh I see your unit isn't running, well I can't maintenance a unit thats not running" and leaves. The next day tech (5) comes by and says "I cant fix a unit that hasnt been maintenanced first" and leaves. I'm back on the phone again, this time a manager approves the maintenance and the repair which I learned is a bad compressor, so another few days go by and who I thought was tech (6) comes by and its a sears rep wanting to give me an estimate on a new unit at a discount price of course, so he leaves, i'm back on the phone, now now after all that I'm upset. Now I'm on the phone with a district manager saying "ok since we seem to not be able to fix the unit we will replace it". Thank you Father God Ithought but again, I was dead wrong. Tech (7) shows up and says" we need to order the parts but sears wont cover it and it was gonna be another 150$ on top of my deductible, so he leaves.
I'm back on the phone, its been a month and a half, Ac still broken and yesterday my 1yr got sick from heat exhaustion. I called and with one last ditched effort pleaded, begged then brought up BBB, local news stations and a lawsuit for my families health, I got a "dont let the door hit ya on the ** on the way out". So I cancelled my account with them and got a measly 92$ dollars back for all my troubles. Sears is one of the most corrupt heartless companies who only care about their pockets. Its July 3rd 2019 and my family has been without Ac for a month and a half. Sears here's one last chance to prove to me and all your other customers that you truly care about them and not just their bank accounts **.Gustavo B. PEORIA, AZ