Sears Home Warranty Reviews Page 45
Sears has two ways of handling their warranty service. If you do not have a warranty (therefore will pay) they will put you in the front of the line. If you bought a warranty (they already have your money) you go to the back of the service line. If you don't believe me check for yourself: schedule an online appointment for a non-warrantied service. Record the date and then call the warranty line, ask for the same thing and see what date they give you. Warranty customers are totally shafted by Sears. It is a shameful practice and should be illegal.Todd M. Frisco, TX
This Sears Appliance repair contract is a big rip-off! Buyer beware!!! You are promised prompt expert repair when you sign up, but that is NOT WHAT YOU GET! So for the second time this year I called to see if I could get a technician to service my refrigerator since the ice maker wasn’t putting out ice. I did pull my manual out before I called and went through the troubleshooting the best I could. Because of a medical issue I am using a cane to walk and walking/standing is horribly painful. (Earlier this year it was a different refrigerator issue which I did end up resolving myself since it was going to be over a week before someone could get here) I told them today that I needed ice for my foot because of a medical issue. I also said to please make this an emergency or ASAP appointment. “I understand” First they asked if I had pulled out the ice maker to see if it was jammed.
What? I just told you I can barely walk! “Yes, I understand”. There is no way I could wrestle the darn ice maker out!!! “Sorry, Yes, I understand”. Then the guy asked if there was someone I knew who could do this for me! Again, what? I told him no one wants to work on someone else’s major appliance for fear that something could go wrong or break. I also did not want “someone” to break something, avoid my darn Service contract. “Yes, I understand.” Well, because mine was an ‘emergency situation’ they could send someone out in a week! Aren’t they kind? A whole week! As you can see, and like someone posted earlier, I got a lot of “I understand”, “Yes, sorry, I understand”. And at the end of the phone call he tried to sign me up for a free estimate for home improvements. No way I will Renege this contract or sign up for anything from these people again.Pattie W. Monterey, CA
I have a Sears “warranty”. My washer needed repairing. They agreed to the repair and have now cancelled four appointments (after I waited four hours for each appointment). Each time you have to go through a hellish process to reschedule the appointment which is two weeks from the original appointment. We have now been two months without a washing machine in our family (with three small children). It has been a nightmare and no one at the company cares. Would have saved me a lot of time and aggravation to simply go buy a new washing machine.Jason K. Greenville, SC
-100!! I think these people are in the business Of ripping us off!!! I've had the same difficulties as many of the other really BAD reviews. I don't understand how they are still rated a 3??? I waited four months over the Holidays for a washing machine repair. There is a bolt on the bottom of the tub that had "frozen up, and wouldn't allow washer to spin". The repairman who came at the beginning of the 4 month wait said if he Couldn't free up the bolt, it couldn't be fixed. After 4 months worth of making 5 appointments that were all "No Shows", The repair company said that they couldn't free the bolt, so I would just have to buy a new one, as they don't cover the tub in a washing machine!!! ARE YOU KIDDING??? THEY DONT COVER THE MAIN PART OF A WASHING MACHINE??? Same problems with our heat pump.
After several weeks of waiting, they send a letter saying they can't find a service provider in our area, so we can call our own. (I learned that all service companies in four nearby counties WON'T work with them because they dont get paid!!) Long story short, we followed their many "procedures"(stalling) & they authorized the replacement, but only paid me back $2000.00 out of $8000.00 of the repair they authorized!! I can't get anywhere with them. I'm going to have to call Jesse @King 5 news, who addresses consumer issues. I too want to be included in any future Class Action Suit.Renae B. Toledo, WA
I wish I would have read the reviews first. All of them are true. Our water heater went out 3 days ago. Our call was marked "emergency". The local plumber was out the next day to take the deductible, pictures and report back to the Cross County Warranty Co (which underwrites SEARS). He called us the next day to report Cross County would not pay the $58 difference for him to put in a water heater but they wanted to ship one to him... scheduled to arrive 4 days from now (being a weekend, probably won't have hot water for a week). THIS IS UNACCEPTABLE... but when you call in and even talk to a supervisor, "they understand" but can't do a thing about it or CARE to do a thing about it. WE will NEVER sign with this Home Warranty Co again. Other Home warranty companies have been exceptional to take care of our needs.Marci C. Show Low, AZ
Like most others I would give them 0 stars! The absolute worst experience I've ever had with any company in my life! Avoid them at all costs! Each call (if you dont get disconnected) is a minimum of 30 minutes to an hour. It has been 39 days since service tech ordered parts for my range and I've been told it's going to be replaced... now they have found one of the two parts needed so they will repair it instead of replacing it. DO NOT USE SEARS HOME WARRANTY.Ken O. Milton, FL
First a guy came out for a problem with my washer. It was a pump. He told me I could keep using the washer as long as it was draining. I used it one time & it blew out the control panel & some other parts. I have waited over a month for one part... it has come in & I can’t get an appointment after having them drop 3 phone calls. My washer has been ruined by an uneducated tech they sent out to do Service my machine. I have been without a washer since Nov 13 2018 & today is Jan 16 2019. Absolutely the WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH. Contacting a human is a joke with this company & nobody seems to know who can help or seems to care. Every time I have to call I’m on the phone for at least an hour & I'm lucky if I ever reach a human. Sorry I went with Sears & now I understand why the company is doing so bad. A one star rating is highly overrated!Michelle T.
Water heater broke. Patel Plumbing came out on Jan 8th. As of today, I am still waiting for the installation of this water heater. And during this time, I do not have hot water. THE WORST WARRANTY COMPANY EVER!!!Olga C.
I would also give no stars, I would actually give a -100. Same experience, been trying for over a year to get furnace fixed, takes 3 weeks to get appts., have to call back because not fixed, then another 3 weeks, etc. I would be interested in class action lawsuit if there were one. Been paying for this plan for over 25 years, no claims until trying to get it fixed since January 2018, could have purchased a new furnace by now. No wonder Sears is going down. I agree that it is a scam, don't purchase one!!!!!DORIS S.
This company and their service reps are all joke. Signed up for the service due to the tech who came to our house, who by the way took a dump and clogged our toilet. I didn't know abt it until later... He was very pushy, so I signed up to get rid of him. Sounded like a decent plan, so why not. Tech never fixed the issue, had to have another person come the next week to fix the original issue with my washer. This tech told me the previous guy was not a good employee... pretty strange thing to say about your co-worker. We are not using the product, so I called to cancel... This is where all goes to hell. It took me 3 calls, each over an hour wait and multiple transfers to get to an actual person.... then that person can't help and need to transfer me... I'm still on hold while I write this review. All I want to do is cancel this stupid useless plan. No one seem to care after they sign you up for the monthly program to charge you automatically. Terrible service, don't get fooled people to sign up for this trap.Yuki B.