Sears Home Warranty Reviews Page 57

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July 02 2018 9:23AM

I called Sears for my refrigerator that had stopped working. By the time the guy came that they dispatched it had started working again. Well, he gave this wonderful sales pitch on the warranty plan and how it would benefit me. As a woman and a single parent realizing that I had been in my house 10 years with the same appliances, I figured it would be beneficial to me. I was told that I had to wait 30 days to make a claim of any sort. I had no attentions of doing so, but after 50 days both of my air conditioning units went out. In a panic I wasn’t sure of what to do, then I remembered the Sears Warranty plan I had purchased.

I called them up and got a quick appointment time. The gentleman showed up assessed the problem and explained that only one unit was covered under the policy (did not know). Well he diagnosed the issue and sent it in for review. That was in May it is now July 2nd and I still don’t have air from my upstairs unit. They denied my claim saying it was a preexisting condition. The unit in question has a bad condenser. For a preexisting qualification I would think that Sears had com out and done a diagnostic check on all of the appliances covered in the warranty and they did not. The air was working and it stopped working, end of story no preexisting problems.

After I called them for them to tell me I was denied I kept calling back. I have requested to speak with a supervisor had have yet to have that request met. I was told I could get another estimate done. I did and I paid for it. Only for them to tell me now that it well take 4 to 6 weeks for them to review the new estimate. I then asked to cancel my warranty and wanted to speak with a supervisor in that department. That was last Wednesday. I was told again that someone would contact me in 24 to 48 hours. It is the following Monday and still no one has attempted to resolve my request. This is the worst.

I have spent $80(3) plus my deposit and I am very disappointed. The customer service is awful and the management SUCKS!!!! I have a newborn baby and for the last month we have been sleeping in the den b/c I spent out of my own pocket $300 to have the downstairs unit fixed. I wouldn’t recommend this warranty to anyone.

Charlette W.
June 30 2018 6:06PM

I’ve been battling with Sears home warranty for over a week about my central air first technician came out and ruined the unit by not doing the proper refrigeration to the unit. The next provider that came out said the central air was without any freon he said it was a pre-existing problem and that it was going to be denied after the review they schedule someone else to come out did not come out to wait three days on the day he was supposed to come out did not come out I was even told that one time that he should be there within an hour and that I was next in line that did not happen all they’re doing is letting you go on go on so you find someone else to repair not satisfy and will not recommend Sears home warranty

Manuel P.
June 29 2018 7:07PM

I made an appointment for my A/C by phone for Friday June 29 , the day that the technician should show up he didn't when I called Sears I was waiting 40 minutes and the person who answers my call she didn't know anything about my appointment!!!! after 15 minutes talking with her she gave another appointment for Saturday and I called a third party company and they told me that sears don't know anything about the appointment and they have to reschedule that appointment for 2 more week!!!. Please don't use Sears home warranty.

Guillermo B.
June 29 2018 7:07PM

I made an appointment for my A/C by phone for Friday June 29. The day that the technician should be show up he didn't. When I called Sears I was waiting 40 minutes and the person who answers my call she didn't know anything about my appointment!!!! After 15 minutes talking with her she gave another appointment for Saturday and I called a third party company and they told me that Sears don't know anything about the appointment and they have to reschedule that appointment for 2 more week!!! Please don't get Sears Home Warranty.

Guillermo B.
June 29 2018 2:10PM

Bad, bad, bad. 3 technician came to my home in 2 months to fix my cooktop but they were not able fix it. After 2 months they told me it does not cover with my Sears Home warranty service. Think twice before anybody wants to buy Sears home warranty

Robin K.
June 29 2018 1:59PM

We waited 2 weeks then paid for a repair which wasn't repaired at all after the technician left. Called (all over the world) to try to get satisfaction. Said we must wait another week for someone to come back out. Tried to cancel the home warranty and they told us we would have a cancellation fee plus have to pay them for the repair they DID NOT make. This is a compete con job of a company. BEWARE!!!

Barbara D.
June 28 2018 8:56PM

Do not spend a penny for this Sear services people, just give you more high blood, these people is liar, unprofessional, lacked of experience and dont care about their service, these people get pay by the company anyway, why the ** should they care, my washing machine broke, Sear schedule people out, collected my $75 deductible and did not fix, 2 weeks later I've called them no answer, left message on 3rd weeks I called them back again and service provider said Sear will contact us, 5th weeks passes by no one call, I contacted Sear and Sear people said they are waiting for service provider update the info in their system, I've called service provider again no answer, left message no return phone call, I called Sear on 7th weeks.

Sears said my case still open and waiting for updates, 2 months has been pass, nothing happen but they still withdraw my money from the bank. On the 10th weeks Sears called and offers me the new machine, I accepted the new machine. They schedule to come out and install the new machine following week. After another week past no one show up with machine, I called Sears they said the machine is missing and they could not located where is the machine.

I requested to speak to supervisor, the OP told me there is no supervisor available the OP told me supervisor will call me back.. waiting and waiting and waiting another 2 weeks past by no supervisor call, I have to call back Sears and they told me they don't have the time frame for this incident and the OP suggest me to wait until they find out and re-open my case. As of today 6/28/18 after 5 months of fighting, complaining, frustrated, upset... and we still dont have the washing machine, but this people still taking your money every month. I need help. Don't know what to do. If I cancel the service the Sears people might not give me the washing machine... OMG!! I dont trust Sears anymore, this is a big lesson to learned.

Stanley T.
June 28 2018 1:15AM

I have a Sears Whole House Warranty. This is my second year. Had only a minor repair the first year. This year, my central air conditioning inside unit went out. Sears promptly sent out a contracted repairman. The claim was made on June 6, 2018. It is now June 28, 2018, and still no air conditioning unit. I might add temperatures in my location easily reach 100 degrees daily. I have called numerous times and talked to Billy, Paul, Mike, and finally a supervisor named Donna. They tell me the order has been placed, and to call Motelli who provides the air conditioning equipment for them. Motelli says the order hasn't come in. What? After 22 days and counting? The contracted repairman is very understanding and tries to help as much as he can, but even he is frustrated. I was relying on the Sears name to give me good service, but obviously, my trust was misplaced. I'm beginning to think this is a scam. DO NOT BUY THIS SERVICE!

Billie L.
June 27 2018 12:21PM

Terrible , never in my life have an experience like this. First I had a $3800 refrigerator, I called since the water from the ice machine was leaking. My refrigerator was only 2 years old. I called, the technician came and he tried to fix it, saying he is coming back the next day. He comes back the next day, I was not home only my mother was home 88 years old. Without permission or advice, he comes, remove a part and leave. I came home I see the refrigerator was not working. No one asked me if I was Ok with it. I waited 3 days, then I called the technician saying, "how come my refrigerator was not working and is Off?"

He said he ordered a Piece, and he will let me know when it will come. So I lost at least $600 food which went to waste. Wait. 3 weeks goes by. My family of 6 people was without a refrigerator, ordering out and throwing out so much food. Waited... Nothing. I called again, then they told me that the piece already was delivered to the technician... again nothing. Called again... then they were tracking the item... 2 more weeks went by. Still they never called me. That again I call them!! "What is going on? where is the piece?" Guess what. They told me. They could not find the piece... (Remember my refrigerator is only 2 years old. Still in sale out there). Hmmm is that strange?

So I asked what you want me to do >>???? They said "we are going to bring you a new refrigerator." They gave me only 2 options very cheap options, and asked me to approve one of them. So I go with my husband to the store, check them out. Approve one of them. Call them to let them know. Again 2 weeks later they bring me home the wrong model and was damaged from outside, I told them to take the refrigerator back, is damaged, is the wrong model. Called them again and advise them to please bring me the right model since they messed up the order. Again 2 weeks later I was not home the delivery comes and bring again the wrong model, they open it up. put in on the plug and left. Then my son called me and send me a picture since I was at work. I called them saying is the wrong one. The warranty department said "we do apologize but we can not do anything since is plugged."

This started on January and now is June. 1. I lost a $3800 refrigerator which I loved. I was not advised or asked if I was OK with the piece being removed. Which made this refrigerator trash. I called 311, they came to pick it up. 2. Lost a lot of $ since I had to throw out a lot of food. (I was never advise from the technician on what he was doing). 3. spend a lot of $ on ordering food out for 3 months, (since The warranty company did not know how long was taking to be fixed or replaced). 4. Aggravate myself on the phone, with customer service that switch me from one to another, and everyone of them was apologizing, and understanding my point of view... but each one of them was unhelpful to the situation. Again lost a lot of time without results. 5. I got stuck with an unapproved refrigerator, after I called them several times to remind them to please bring the approved model.

(Again everyone apologized and you can tell that no one cares). 6. I paid a deductible every time the technician came. I paid the deposit in the beginning of the contract, and every month a payment of 60.00. 7. I Called to cancel the contract GUESS how many times... 5. And every time they said that a manager or supervisor will contact me back. never did. 8. Did I Tell you that in all this story NO ONE called. Never.... 9 So I am stuck with this contract until January of 2019. With a company that do not care, with the company that the only goal is to get paid. And do not fulfill their part of the contract. SHAME ON YOU.

Aida Q.
June 27 2018 12:10AM

I had a gas leak identified by the gas company and I contacted by Sears Home Warranty to report the problem. The person on the phone told me that I was covered and was sending a plumber out that deals with gas. The contract company identified the problem but told me that I had to pay $450.00 which Sears told me was not covered by the contract.

After the assessment Sears representatives said that the jobs is not covered because we have had earthquakes in our area; therefore it was not covered. So i contacted the Geological Earthquake Society as well as the gas company. They both stated that we did not have an earthquake of that magnitude so your company should cover. Anyway, it was not until two weeks later.

I proceeded to repair the gas leaks myself after getting the run around. In the meantime, I contacted the Insurance Commissioner for the State of California who told me that the repairs should be covered. Anyway, Sears agreed to pay for the repairs but three weeks later still has not paid the company. They constantly give you the run around stating it in reviews but will pay after it come out of reviews. In the meantime, I have take off seven days to deal with this issue and it still is not resolved.

Zachery J.
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