Sears Home Warranty Reviews Page 60
Totally unsatisfied. This is the second appliance that I have had a repair call on. Both times I have dealt with a 2nd rate repairman, who have to come to my home multiple times. There is no customer service support for complaints either. You basically have to deal with whomever the computer generates in your area for you serviceman, regardless of his skill level. Phone center is totally out-sourced and no one speaks English. How disappointing that Sears has fallen this far! I would NOT recommend the warranty service.Nancy P.
This is a very expensive plan. I paid $69 per month and received shoddy service. They had a hard time finding me providers, I had to wait days for providers to come and when they came they charged me the $100 deductible. I had a water heater replaced and by the time they charged me for fees and new piping, the water heater cost me more than if I had went out and hired my OWN provider. This is NOT Sears, It is an insurance company that goes out of its way NOT to provide services...Lots of obstacles and hoops for each claim. When you call, expect to be on hold for 30 minutes minimum!Bill T.
Very unsatisfied!!!!! This is not a Sear product. I have been paying $49 a month and have waited over one month for a part to come in. Can not speak to anyone with any knowledge, only offshore phone bank. Another claim for a refrigerator repair was denied because they dont cover door seals. Come on!Leslie D.
It is just a pure scam. You will surely get no service or next to nothing service. You will be frustrated at the end. DON'T GET IN TO IT. Check more than 6000 1 star reviews on consumerreports.Prshant K.
phone information outsourced to people with limited english, long waits for repair service, and claim denied. bought sears products but will buy elsewhere in the future. dont do it!!!!!!!!!NELL M.
Sears Home Services is NOT a service provider. It is an insurance policy that makes a phone call to an authorized provider and charges you $75 as your co-pay. We paid $39.99 for 7 months before we made our first service claim. Our microwave oven repair was scheduled for an appointment in 10 days (ridiculous). They called on the 10th day to reschedule 13 days later! Then on the day of that appointment, they scheduled for 14 days later!!! A total of 37 days after my call for service and there was no guarantee they would come then. When I canceled all they would refund was 1 month of service. Dont waste your time and money.Allen W.