Sears Home Warranty Reviews Page 61

Recent Reviews

May 21 2018 9:48AM

Our washing machine broke down and it took more than two weeks to have it fixed. The dryer broke down shortly thereafter and they were unable to fix in a reasonable amount of time so we purchased a new dryer with our own money. Our refrigerator stopped working a few months after that and they could not fix it because the serial number was not legible and they wasted time setting appointments with technicians who supposedly could but at the end of the day were unable to. Sears would also not replace the fridge because the problem was due to the serial number issue. In all of this, I spent countless hours on the phone and mostly waiting and on hold. I strongly suggest you do not waste your time and money in a Sears Home Warranty.

Jacqueline D.
May 19 2018 4:31PM

I have had a couple of claims under my home warranty plan. I have to pay $40 a month for the plan and then a $75 deductible on each claim. Waited for two weeks to get the part I needed for my washing machine. I also needed a new lid for my washing machine because it one of the hinges was rusting, but that isn't covered under the plan because it is considered "cosmetic". Had to buy that myself. The first lid I received came dented. Had to send that back and get another one which finally worked out. Now I called to schedule a maintenance check on my air conditioner for this year and was told I was four days too late to do that. Won't bend on that request. But they still want my monthly fee. Just not worth the hassle.

Tim H.
May 18 2018 11:52AM

In retrospect, I wouldn't have signed up for this plan. I paid $39,95 a month for two years, then got charged $149 for cancelling it about three months after making a claim. I had a problem with my ice maker that required a half dozen service calls -- it really should've been fixed in two or three -- and I literally spent hours on hold during various phone calls for service. When I called to cancel, they repeatedly put me on hold in what seemed like an attempt to get me to just give up, hang up and keep the warranty. Then they told me it would cost $149 to cancel. When I told the operator to go ahead and cancel it anyway, she tried to put me on hold again to wait for a confirmation number. At that point, I decided I'd had enough. Trust me: The time you'll spend on hold alone will make you regret buying into this warranty plan.

Doug M.
May 17 2018 4:56PM

Warranty is 75.00 a month. Ive been without a washer for 24days. The repairman has been here three times order new parts each time. Its still not fixed. He submitted a report that it cant be fixed 4 days ago. My claim is still in "review" no replacement or store credit offered yet. No urgency by them to fix this problem. Id never by from them again and do not recommend this warranty. Its useless and what you pay for it your could replace that which breaks down.

Taunja H.
May 17 2018 2:52PM

Totally unsatisfied. This is the second appliance that I have had a repair call on. Both times I have dealt with a 2nd rate repairman, who have to come to my home multiple times. There is no customer service support for complaints either. You basically have to deal with whomever the computer generates in your area for you serviceman, regardless of his skill level. Phone center is totally out-sourced and no one speaks English. How disappointing that Sears has fallen this far! I would NOT recommend the warranty service.

Nancy P.
May 17 2018 9:51AM

This is a very expensive plan. I paid $69 per month and received shoddy service. They had a hard time finding me providers, I had to wait days for providers to come and when they came they charged me the $100 deductible. I had a water heater replaced and by the time they charged me for fees and new piping, the water heater cost me more than if I had went out and hired my OWN provider. This is NOT Sears, It is an insurance company that goes out of its way NOT to provide services...Lots of obstacles and hoops for each claim. When you call, expect to be on hold for 30 minutes minimum!

Bill T.
May 15 2018 5:27PM

Very unsatisfied!!!!! This is not a Sear product. I have been paying $49 a month and have waited over one month for a part to come in. Can not speak to anyone with any knowledge, only offshore phone bank. Another claim for a refrigerator repair was denied because they dont cover door seals. Come on!

Leslie D.
May 10 2018 7:52PM

It is just a pure scam. You will surely get no service or next to nothing service. You will be frustrated at the end. DON'T GET IN TO IT. Check more than 6000 1 star reviews on consumerreports.

Prshant K.
April 25 2018 7:13PM

phone information outsourced to people with limited english, long waits for repair service, and claim denied. bought sears products but will buy elsewhere in the future. dont do it!!!!!!!!!

April 24 2018 2:31PM

Sears Home Services is NOT a service provider. It is an insurance policy that makes a phone call to an authorized provider and charges you $75 as your co-pay. We paid $39.99 for 7 months before we made our first service claim. Our microwave oven repair was scheduled for an appointment in 10 days (ridiculous). They called on the 10th day to reschedule 13 days later! Then on the day of that appointment, they scheduled for 14 days later!!! A total of 37 days after my call for service and there was no guarantee they would come then. When I canceled all they would refund was 1 month of service. Dont waste your time and money.

Allen W.
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