Heartis San Antonio

Nice looking facility, had to get on staff several times for not showering my friend in over a week (her schedule is 3 times a week) or clean the apartment weekly like scheduled. They admitted to mopping the floor with only water; floors are sticky and stink in their apartments. Food plates are left for over a day when should be picked up at every meal. The food is disgusting! For the amount of money paid monthly, the food is subpar and looks like mush. Trash isn't taken out..I've on multiple occasions left the full trash bags out in the hallway and it'll still be there 12 hours later. I had an employee yell at my friend that she wouldn't empty her bedside commode...that's her job. But when she would call for assistance to use the bathroom or brush teeth, they'd ignore her for hours!! Management says things to only appease you and not actually make changes. When my friends husband passed away, no one came to check on her mental wellbeing or offer condolences. Theres so much more to say but this place is a sad excuse on how to treat the elderly who need the assistance! Save your elderly family member from this place.