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Community First National Bank Reverse Mortgage

4.6 Stars (10 Reviews)
Most Reviewed
Brands that earn the Most Reviewed badge have received the most customer reviews in their category on Retirement Living over the last 12 months.
Updated: June 3, 2024
By: Jeff Smith
Jeff Smith
Sr. Content Manager
As Retirement Living’s senior content manager, Jeff oversees the product and publishing of all retirement, investing, and consumer wellness content on the site. His extensive expertise in brand messaging and creating data-driven stories helps position Retirement Living as a top authority for senior content and community resources.
Sr. Content Manager
Edited By: Ashley Deter
Ashley Deter
Retirement Living Team
Retirement Living Team

Community First National Bank helps seniors use the equity in their home for a more fulfilling retirement. The bank specializes in reverse mortgages such as the FHA-backed Home Equity Conversion Mortgage (HECM) and offers multiple fund disbursement schedules. Celebrating 100 years in business, the community-oriented bank provides consumers with a fast close and superior customer service.

Community First National Bank

Editorial Breakdown

Customer Service 4.5 Stars
Product Options 4.4 Stars
Closing Speed 4.5 Stars
Technology 4.4 Stars

Overall Rating 4.6 Stars

Bottom Line

Community First National Bank offers personalized service for reverse mortgages and quick closes.

Community First National Bank Reverse Mortgage Review

A reverse mortgage from Community First National Bank can be a good option for cash-strapped retirees. Community First National Bank offers these mortgages to seniors who want to pay off debt or use the funds to help make ends meet. Tapping into home equity with a reverse mortgage can also provide funds for vacations and other experiences in retirement. Community First National Bank stands out in the reverse mortgage industry for top-notch customer care and competitive rates.


  • Personalized customer service
  • Competitive rates
  • 30 days to close
  • Highly positive reputation


  • Limited information on the website

Great Rates

Community First National Bank
4.5 Stars

Community First National Bank

  • A+ BBB Rating
  • Superior Customer Service

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Qualifying for a Community First National Bank Reverse Mortgage

Community First National Bank offers the FHA-insured Home Equity Conversion Mortgage (HECM), which is the most common reverse mortgage. To qualify for the loan, applicants must:

  • Be age 62 or older
  • Own and live in the home
  • Pay insurance and taxes on the property
  • Maintain the home

Community First National Bank Reverse Mortgage Uses

A Community First National Bank reverse mortgage can be used to pay for just about anything a senior may need. The mortgage funds may be disbursed a few different ways.

One lump sumPaying off a large debt
Covering a major planned expense
Monthly (also known as tenure payments)Supplementing retirement savings to pay for living costs
Line of credit (LOC)Handling unexpected expenses as they arise
CFNB Reverse Mortgage Distribution Schedules

Community First National Bank Reverse Mortgage Costs

Community First National Bank does not disclose reverse mortgage fees on its website. Each borrower’s total cost depends on their situation. Customers pay standard charges like closing costs. The representatives will verify other fees applying to each customer’s specific circumstances.

The U.S. government sets most costs associated with reverse mortgage loans. However, Community First National Bank says the costs it can control are the most competitive in the industry. The lender keeps overhead expenses low and passes those savings on to consumers.

How to Apply for a CFNB Reverse Mortgage

You can start applying for a reverse mortgage loan at Community First National Bank by visiting a local branch, calling or filling out an online contact form. The bank walks customers through the process, and obtaining a mortgage is relatively easy.

Before officially applying for a reverse mortgage loan, consumers attend a session with a counselor approved by the Department of Housing and Urban Development (HUD). This meeting ensures consumers entirely understand how a reverse mortgage works. To move forward with the loan, applicants furnish the bank with financial records and other documentation. The property gets appraised, and the applicant must meet stipulated conditions before closing on the mortgage. The entire process is completed in about a month.

You do not have to list your spouse on a reverse mortgage, but it’s a good idea to include a spouse on it if they meet the age requirement. Doing so would make it easier for them to stay in your home should you pass away.

Community First National Bank Reverse Mortgage Complaints

Community First National Bank is accredited by the Better Business Bureau and there are no registered complaints. The page maintains an A+ rating. Customer reviews posted on Retirement Living are overwhelmingly positive, with 5-star reviewers mentioning the company’s expertise, patience, and guidance through what can be a stressful process.

Community First National Bank Reverse Mortgage FAQ

  • What sets a Community First National Bank reverse mortgage apart from other lending options?

    Community First National Bank representatives give customers one-on-one personalized attention, like a family member. Reverse mortgages get expert handling by a trusted bank representative.

  • What does Community First National Bank offer besides reverse mortgage loans?

    Community First National Bank is a full-service institution that caters to individuals and businesses. Customers can bank in person or online. The bank offers checking accounts, savings accounts and a range of lending options.

  • Can I get a Community First National Bank reverse mortgage if I have a high-value home?

    Yes. Community First National Bank also offers jumbo reverse mortgages for homes exceeding the conventional mortgage limit.

  • Where does Community First National Bank offer its reverse mortgage loans?

    Community First National Bank has no restrictions on where lenders reside. Consumers living in any state across the country can apply for a reverse mortgage.


A reverse mortgage from Community First National Bank can be an appropriate solution for seniors who need extra cash flow and have equity built up in their homes. The bank expertly guides consumers through all reverse mortgage procedures. CFNB processes loan applications efficiently to finalize a reverse mortgage within 30 days. Customers can expect to be treated well and to benefit from competitive fees.

10 Community First National Bank Reviews

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5 Stars

January 31 2024 6:30PM

Great experience Doing business with. Andy was “Great“. He is very professional and yet caring and down to earth. I truly believe he always had our best interest in mind. We had some challenging items with our loan that Andy worked feverishly to overcome. We always knew the status of our loan through the process because of Andy's "matter of fact" attitude.

Don H.
Arvada, CO
5 Stars

January 31 2024 6:23PM

TOP SHELF CUSTOMER SERVICE. Andy answered all my questions until I was satisfied and understood the issue. If it was important to me then it was important to Andy. I would recommend Andy to anyone looking for a reverse mortgage.

Holly C.
Riverview, FL
5 Stars

January 25 2024 5:54PM

Toby ** was a pleasure to work with. He went above and beyond what I would have expected and we closed in less than 2 weeks. He definitely over delivered on his promises and would be happy to refer him to our friends and family in the future. Mark and Robin **.

Mark H.
Lawrenceville, GA
5 Stars

January 25 2024 5:15PM

Great Experience! We started out with days of reading about the reverse mortgage and requirements and different options. It was a bit overwhelming especially since this is a pretty big decision. We enrolled in the HUD required counseling before we found and settled on Community First National Bank. Our initial contact was via the website link mid morning and shortly after we were contacted by Toby ** to answer our questions and get us started with the application process.

This set the stage for the speed and efficiency we would be treated to throughout the process. Toby and his staff coordinated the verifications, appraisal and the closing and we never left home! From the time we signed the application to closing only took 2 weeks! Every contact made was courteous and happy to be of assistance removing any stress and uncertainty out of this process. A huge thanks goes out to Toby and his team. Mike and Pat, Louisville, KY.

Patsy C.
Louisville, KY
5 Stars

February 15 2023 4:58PM

I was referred to Mark ** by a good friend that was extremely happy working with Mark. From the beginning I found Mark to be very helpful and answered all my questions I had. We conversed often and I always felt at ease when we talked.

My reverse mortgage closed quickly and with no problems. I would certainly recommend working with Mark for a great reverse mortgage experience!!!!

Roger C.
Rancho Cucamonga, CA
5 Stars

February 09 2023 7:44PM

After being upset with two other mortgage officers I looked online and there he was. He listened to my story the ups and the Downs. Lots of downs but he stayed with it and got the job done. Andy did great and didn't give up on my difficult loan.

Margarita D.
Mocksville, NC
5 Stars

February 09 2023 7:41PM

Andy was very professional and available from day one. He answered all questions and phone calls no matter what time it was. I was very happy with my experience and would not hesitate to still call him which I do! Thank you Andy for your excellent service.

Alessia R.
Uniontown, PA
5 Stars

February 09 2023 7:24PM

Andy did an amazing job for my wife and me. Very professional and personable. Answered all our questions honestly. His knowledge of the Reverse Mortgage industry is top notch. No high pressure sales, just honest answers. Very quick to respond to phone calls or emails.

Our reverse mortgage was completed in 23 days start to finish. If you're looking for someone to speak with that you can trust, look no further than Andy **.

Terry P.
Salem, OR
5 Stars

February 09 2023 7:19PM

Excellent experience and service! We received the most awesome customer service from Andy when we decided a reverse mortgage would be appropriate for my mom. He worked with us closely every step of the way, and intervened when we needed his help during a confusing experience with a third-party.

His knowledge and demeanor is top-notch in every way. I don’t hesitate to write a wonderful review for Andy, and could not be happier with our experience.

Lisa H.
Sanford, FL
5 Stars

February 08 2023 4:33PM

I have done two separate reverse mortgages with the Branch Manager Toby ** and he has been the best to work with. His knowledge and consideration for my overall situation was second to none. I will be sure to refer any friends and family to him. Phillip S.

Phillip S.
Murfreesboro, TN