LifeFone Medical Alert Services Review

LifeFone provides medical alert systems for customers who are at risk of falls, stroke, or live alone and need the security of quick access to help in an emergency. The company offers both home-based and mobile systems, and fall detection is available at an additional monthly charge.

Pros
  • Price stability guarantee
  • Call center and backup facilities are located within the U.S.
  • Free spouse coverage available

Cons
  • Wireless unit service only available in AT&T cellular network areas

LifeFone Medical Alert Services Products

  • LifeFone At Home Landline and Cellular: LifeFone At Home medical alert systems include a base unit with your choice of a waterproof wristband or necklace you wear at all times. The base unit and the wearables have an emergency button you push for help to contact a LifeFone operator via the base unit speaker. If the ultra-sensitive microphone in the base unit does not pick up your voice so you can speak with the operator, emergency services are immediately dispatched.

    LifeFone at home

    LifeFone At Home Systems, Source: LifeFone

    If you can communicate, the operator will assess your need and send help. The base includes a high- and low-temperature sensor to alert LifeFone in case of dangerous in-home conditions, and you can upgrade to add the fall detection feature for an additional monthly fee.

    LifeFone At Home Landline uses your home’s telephone landline for communication. The LifeFone At Home Cellular system operates with AT&T mobile service, included in your LifeFone medical alert system plan.

  • LifeFone At Home and On-the-Go GPS: LifeFone’s two GPS-enabled medical alert systems use the AT&T cellular network so you can feel secure that help is available at the push of a button whether you are out of the house or in your home. LifeFone subscriptions include the cost of the cell service.

    LifeFone on-the-go

    LifeFone On-the-GO Systems, Source: LifeFone

    The At Home and On-the-Go GPS medical alert system consists of a base unit and a mobile device that you can carry in your pocket. Both have emergency buttons to get in touch with a LifeFone operator with two-way communication. Take the mobile device along with you where ever you go, and LifeFone can find you using GPS location services if you need their assistance. The range from the base unit is 600 feet, and you must be within 350 feet to communicate via the mobile device.

    A waterproof necklace with fall detection technology and an emergency button is optional. If the wearer falls, LifeFone is alerted automatically whether the wearer can push the emergency button or is too incapacitated to do so.

  • At Home and On-the-Go GPS Voice-in-Necklace: LifeFone’s At Home and On-the-Go GPS Voice-in-Necklace model offers a pendant with two-way communication and an emergency button that is worn around the neck. An additional pendant or a wristband can be purchased to use while the necklace is charging. However, this isn’t necessary if you feel comfortable with charging the battery on your night table while you sleep. Like other LifeFone cellular systems, the At Home and On-the-Go GPS Voice-in-Necklace system works on the AT&T network. The use of AT&T’s cellular network is included in your LifeFone service subscription.

LifeFone Medical Alert Services Costs

You can get a LifeFone monthly medical alert system subscription for just under $25 a month if you choose to pay annually. There are also discounts for paying quarterly, or you can pay the monthly rate if you want to try the system before making a long-term commitment.

LifeFone Medical Alert
Monthly Subscription Fees
Billing Cycle At Home Landline At Home Cellular At Home & On-the-Go At Home and On-the-Go
Voice-in-Necklace
Billed Annually $24.95 $30.95 $36.95 $42.95
Billed Quarterly $27.95 $32.95 $39.95 $44.95
Billed Monthly $29.95 $24.95 $39.95 $46.95

Other than the cost of your plan, you incur no other expenses unless you add options like fall detection ($5-$10 per month), daily check-in calls from a LifeFone operator ($19 monthly) or using the base unit yourself to check in daily with LifeFone ($6 a month).

LifeFone Fees and Guarantees

LifeFone’s guarantees apply to all of their medical alert systems, regardless of model. There are no activation, equipment or shipping fees.

  • 30-day money back guarantee: Risk-free trial

  • Cancel anytime: Pay only for the service you used before returning the equipment. While annual subscriptions require a contract, no time commitment is required

  • Price guarantee: Once you subscribe to a plan, the price will not change as long as you are a subscriber

  • Equipment guarantee: All components for normal use and wear and tear

  • LifeFone Protection Plan: Add $5 a month for the Protection Plan to cover possible damages resulting from dropping equipment, spills, accidental mishandling, loss or theft. The plan covers one base unit and two emergency button wearables per year

LifeFone Medical Alert Services Complaints

LifeFone Medical Alert Services has an “A+” rating with the Better Business Bureau (BBB) with only one complaint on record in the last three years. Reviews across trusted sites like TrustPilot and ConsumerAffairs are mostly positive. LifeFone Medical Alert scores 4 out of 5 stars on TrustPilot with scattered complaints regarding fall detection not working properly. LifeFone has a 4.75- out of 5-star rating on ConsumerAffairs with 680 reviews, and consumer complaints were addressed satisfactorily by LifeFone.

lifefone policies

Source: LifeFone

LifeFone Medical Alert Services Q&A

  • How do LifeFone operators know who to call for help if I don’t need an ambulance?
    LifeFone subscribers fill out an emergency care profile online with the names and contact information for family members or anyone else you want to be contacted on your behalf if you need help. For example, you may have a neighbor who is happy to help if you are having some trouble at home that’s not a medical emergency. Subscribers also provide LifeFone with medical information, so that trained operators can provide the proper assistance.

  • What if I buy a cellular LifeFone medical alert system and travel outside of the AT&T network area?
    Your system will work just about anywhere in the U.S. However, there are still parts of the country with no cell towers, and no mobile network-supported system will operate in these locations. Use AT&T’s coverage map (click on the 3G and Data options) to verify cell coverage before traveling to know if you can use your LifeFone medical alert system while away from home.

  • Do I have to buy one of LifeFone’s mobile medical alert systems to use when I travel?
    Not necessarily. You can use the At Home system while traveling, but you will need to call LifeFone each time you move the base unit to a new location. Since the On-the-Go systems use GPS to find you, you can travel with those models freely without calling first.

  • Can I wear my LifeFone emergency button wristband or necklace in the shower?
    Yes. LifeFone pendants and wristbands are waterproof, except for the Voice-in-Necklace, which is water resistant. All wearables can be worn in the shower or bath.

  • Do I have to sign a long-term contract for LifeFone medical alert service?
    There is no long-term contract required for LifeFone services, but there is a service contract that you can cancel at any time without penalty.

Concluding Thoughts on LifeFone

With one out of five falls resulting in a severe injury each year and seniors being more likely to fall and get hurt, medical alert systems offer a lifeline and independent living. LifeFone is highly rated by customers and has very straightforward and reasonable pricing. Retirees are healthier than ever before and are more active and likely to travel. LifeFone’s At Home and On-the-Go systems offer complete freedom, and the At Home models provide security so you can live in your home longer.

If you’re interested in learning more about LifeFone products, call 855-203-0673 or visit their website for more pricing information.

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