Mutual of Omaha Reverse Mortgage

3/26/2024 Last spring, we instituted a Reverse Mortgage with Mutual of Omaha agent Tim **. We were considering AAG as well but Tim was very professional and sold us on his company which also gave us a better deal we thought. I was still working but semi-retired at 79. I had been having what was being treated as a bad back and was slowing down when it was diagnosed that I actually had hip issues and the first to be replaced in January with the other three months later. This was what led up to our looking into the reverse mortgage with the economy going into the tank, we were holding our own with the cost of everything but thought it would be a good back up if things got worse. I had told Tim that we had no intentions of taking a draw anytime soon when talking with him in May!

Unfortunately, during the rehabbing from the second hip replacement, I took a header and finished off the shoulder that I had been nursing for a number of years but now it needed to be replaced and scheduled for June. They found that I had an aneurysm in my heart which caused the surgery to be pushed to end of August before I got the OK for the surgery. We had reached the agreement with Tim in July with the understanding the Mutual felt that our shed needed to be painted, I had been pushing it off because of the back for a while. Now, with new hips and shoulder replacement coming up, I told Tim that I would not be able to do the painting until spring because shoulders take a lot longer to rehab than hips especially reaching up over your head. It was agreed to before we signed anything in August.

Did not hear anything from them until December when we got a robo call from a man who sounded like a mafia enforcer who was collecting a bet and to call pdq which I did. I called and talked with a Iady and explained to her all that I have said here in this epistle. She told me that we would be given an extension and would forward the paperwork which we did not get but did get the same mafia thug calling after the first of January. I called again and was told the paperwork would be sent! Lo and behold, we did the paperwork this time but the date for completion was not August but May 12! Now that is doable but not what we had originally been told. Now today, 3/26/24, the mafia hit man's robo called again! I called got Lester, She, told me that it was a call for the collection of a debt! I told her, yes her, that we have not taken penny one out to this point and basically, they owe us the money they are holding back for the painting!

She did not respond to that point! Each time we have received this very unprofessional phone call, I had suggested to them that it is not what you say but how you say it! The call says that it is an effort to collect a debt! We have paid both the taxes and insurance as agreed. I had mentioned them to people about how professional Tim was to work with but I will not be doing that in the future. We have not had anyone return a call or say that they would advise coming up with a more "friendly" call for this type of message where "Lester" had classified this as a reminder!

I had been in business since 1968 and now deciding that Mother Nature was telling me at 80 about slowing down, so I fully retired. We had two feet of snow over the weekend but I did scrape one side of shed last week to have it ready to prime and paint when Mother Nature has decided to be nice. They do not seem to understand about using latex paint outside in the winter! Sorry for the rant but today's call just put me over the edge!

I signed the reverse mortgage in Jan. 2023. In March I had major water damage. I filed a claim with State Farm. They sent out an adjustor. State Farm sent me a two party check--me and Mutual of Omaha. My agent did not know what to do. I told him I was on hold with the Loss Draft Dept. for a LONG time.

That person said I had to send them the signed check priority mail, and the estimates for repair & they would make the decisions. If the repairs were approved, M of O would send me half the funds. The check was for over $27,000.

The Loss Draft dept. doesn't answer the phone, or my emails or even my letter. They are rude and seem to forget that I own this house. My agent said he's do a 3 way call...he didn't. He emailed them and said they had to call me immediately. They didn't. Nothing he has told me has proved true.

If I had to do it over again I would NEVER sign with Mutual of Omaha. I thought this was a reputable company but they obviously do not know or care what their contracted Loss Draft Dept. is doing to customers.

Some of the water remediation is finished and the contractor wants to be paid. He won't send me an itemized bill as he says he sent it to M o O. The M o O company sends 7 page letters of demand, but never bothers to respond.

This has dragged on for months. I had a heart attack in the Fall and this ordeal causes massive stress. The reviews may be good until one has a loss then watch out! I am ready to complain to the Better Business Bureau.

I started to do business with Mutual of Omaha in Oct., 6 months later they asked me to send the same documents that was the distance between my well and septic. I did that, they said it was ok 6 months ago, now it won't pass.

They waited till I spent money on appraisal and inspections to tell me they wouldn't pass it, now they wanted a diagram of my neighbor's well & septic, even though ours was passed by a plumber, this company will screw you around, they don't answer calls or return calls.

All they did was waste our time, I am sorry I ever tried get a reverse mortgage with this company, if they're top of the line. I would hate to see the bottom, so if you're wanting a reverse mortgage don't try them. You will be sorry, I was.

Everybody was very nice, but honestly, they (at least our connection) do not have a clue. A very skittish underwriter, that would seem to be very out of touch with the real world. The entire process took far too long, and communication was not their strong suit.

As they say, it is the squeaky wheel, that gets the grease.... and we had to "squeak", a lot. With exceptional equity, great dual incomes, and a spitless credit history, we thought we were a poster couple for a reverse mortgage.

They made us feel like we were trying to mortgage our double-wide trailer. If I had it to do all over again, I would likely have gone elsewhere.

Run for your life. Agents are very green. Numbers posted on this site are thousands below what they actually charge. You will NEVER get a straight answer and the hidden charges such a notary and multiple errors in application (you should just ignore)....are mind blowing. Like I said, run for your life.

It took over 3 months (90 days) to complete the ordeal. The Amount changed from the original amount to much less. Within 2 weeks later Mutual sold off the loan. The available funds after a year apparently is ** as well. The entire Thing was very frustrating. But at the Time we needed the money.

Ended up with less money than we needed to pay off the thing we wanted to. I really don't recommend this company. And Celink that they sold the loan to used the line of credit for their purposes, not available to us. One star is too much.

Nice people but very clueless. Started the process in May. Didn’t close until the end of August. They continuously needed more information and documentation instead of trying to compile what they needed in the first place.

We submitted all their requests for info immediately (we were even complimented on our quick responses) but had to ask many times for updates on the status of our loan only to be told it had been sent to the processors for review.

Then some of the info I had provided was no longer current when it came time to close and I had to resubmit it at the last second. They even asked twice for more documents to be signed AFTER closing because they forgot to include them in the original packet sent to the notary.

We also had to get two appraisals done. I paid half for the first one ($300) but the second one was all on me ($665). I was told that was no big deal because I would be getting more money at closing so “there would be no additional expense to me”!! That was not true.

We got the exact same amount at closing minus the $665 for the second appraisal. We were told we would not be getting any additional amount due to some obscure Florida law limiting how much we could receive and we had reached that limit.

If you’re going to get a reverse mortgage, find someone who is responsive to your requests, knowledgeable about your needs, and is familiar with the laws in your state. This company was none of that even though they were recommended to us.

Beware of MOH!! Tell you one thing on closing. They switch loan terms on you. Took 5 months to close! Once your loan goes to loan processor there is no sense of urgency. They don’t get back to you or answers calls. They will find anything to push your loan out.

I DO NOT recommend a reverse mortgage with Mutual of Omaha. They lack integrity! If you do make sure you understand the loan because I’ve found they do not have seniors best interest & will really stress you out with their POOR customer service and milk you with closing costs.

Also, research all the complaints about the company before you take out a reverse mortgage loan.

Do not give them your credit card info - they will use it - whether you are aware or not. I was charged $300.00 for an appraisal while I was still making decisions about what to do. In my experience they could not wait to get their hands on my money and charged my card without telling me.

Reverse Mortgages are cumbersome, expensive and potentially deceptive. I ended up getting a Home Equity Loan from my local bank. The process was simple, fair and square....they do not take $10,000 off the top/per Hud, a $150 appraisal was scheduled - $24,000 more, included in closing costs, I was informed.

The money can just sit there, whatever you use will be deducted if you leave your home or can be interest only payments. Be sure to add up the $ and not get ripped off before you decide what is best for your situation.

Since the appraisal is primary in deciding the amount you will get and from who what Mutual of Omaha did to me is bad business.

Started a Home Safe loan with Loveland Co reverse mortgage person Mutual of Omaha. We scheduled our required counseling spoke with her told her things were set up for counseling.

The Rep call Wed 22nd June. Said interest rates went above 8 percent and if we wanted the loan we would now need 28k cash at closing. The rate she gave us was 7.99 and we would get 10k at closing as a one time lump sum. She said sorry and said we should be mad at the economy and not her.

The rep did not try to do anything else for us at all. Just wrote us off as we guess just another number and piece of paper. Don’t use this company or the rep in Loveland Co, Look for a company that will still continue to work for you and not just forget you.