ThermoSpas

We received our hot tub on Monday, 04/11/22. The delivery people placed the hot tub in its spot and left all the packaging materials for me to dispose of. Not a huge deal but was surprised I had to clean up the mess.

Went through the manual and texted the rep. He called and over the phone explained what I needed to do to fill the hot tub. The next day, before my electrician arrived, I found a leak near the filter area. Contacted my rep who gave me the email to the support team.

Support set up a a local repair place and the arrived that Friday, 04/15/22. The repair guy came with a tube of silicone and a hand towel. I explained to where the leak was and he basically told me I was wrong and put silicone around the top of filter on my brand new $15,000 hot tub.

Well the next day I refilled the hot tub and turned the power on. I immediately started getting a code on the panel that the heater wasn’t working. Checked the manual and followed the troubleshooting recommendations.

I then opened the lower panels around the hot tub to re-verify that everything was as it was supposed to be. After opening it up found the same leak. So I continued to look into getting the heater going and then the power pack control panel stopped working.

Made another request to support for a repair and also requested to speak to a member of management. I’ve waited 2 weeks since that and still have not had a repair made or contact from a member of management.

I contacted my rep and support again today and requested my money back and to return the hot tub. It’s very disheartening to pay so much for something and not get anyone from ThermoSpas to care at all about my situation.

The rep continues to tell me that my situation is very rare and that this never happens! If this is how this company takes care of their customers, I just want out!

Oh and I never did receive the steps, contacted the rep and was given half my money back and a week ago I got an email I was getting a lower quality set of step, which have still not arrived. The experience just keeps adding up with more and more disappointment.

I have owned 3 hot tubs, and 3 top manufacturers. They are all pretty much the same in quality and craftsmanship. Let's face it, they all break and all of them could step up the quality of the manufacturing process and I could give them a few ideas.

Not sure if they are just trying to make more money. What I will say is that out of the top 3, Thermospas Corp has the best customer service and they are the most helpful. Although my spa has has some failures they have always taken care of it, even out of warranty.

GREAT COMPANY with GREAT STAFF. They all need to step up the quality. If Thermospas could get the kinks out they would be unbeatable.

I filled out the "Contact us" form to request a quote on a Park Avenue model. After a few days I received a call and I again explained that I just wanted a ball-park cost so we could do some budget planning. They insisted that a in-person meeting had to be setup to go over the options available.

I again said all I wanted was a ball-park cost but again was told an in-person meeting had to take place because there was too many options. I asked for a range of price but again was told I would have to have an in-person meeting.

I said my time is short and I didn't need to waste it on a meeting when a simple email or 2 minute phone would do it. There are lots of other hot tubs available, I don't need to waste an hour with an in-person sales pitch so I can plan my budget.

Very poor sales tactic, most likely it was a "get the husband and wife together and throw out the emotional pitches and then sell them with a financing deal". Sorry, I know a lot of people get suckered in with those sales pitches but I don't make my purchases that way.

The spa has leaked in numerous places, the control panel has been replaced twice. Pillows degrade in about 3 years of limited use, covers are good but wear out in 4 years. Now having issues with it overheating, set the temp to 80 and it goes over 110 and shuts down. Don't waste the money on one of these.

DO NOT BUY THIS!! They do not tell you that after five years you have to get a new top because the top filled with water and they know this. It has been months since I’ve been able to use my tub because the top is filled with water and they won’t replace it. They keep giving excuses.

Very expensive when something breaks and something breaks all the time. From the get-go I topped and stay up and they said “too bad, Too much wind… Nothing we can do”. $22,000 for a piece of junk.

We are extremely disappointed. They are quick to sell, quick to visit and quick to quote you the most expensive hot tub ever. Slightly naive and slightly enamored with the idea of the product, we said ok. The salesperson told us it would be over 4 months to receive it.

We began extensive research and we read the negative review in the Better Business Bureau. This is when we contacted the salesperson and asked for our deposit back. This is when he invented that we only had 3 days to cancel. He made that up.

There was never any conversation or documentation advising us of that. He is refusing to return the monies and act in good faith. This hot tub has not even BEGUN to be built.

We warn ANYONE considering buying a SPA to steer far and long away from this company. It is overpriced and their customer service and employees are shady!!!

Best investment for my health I've ever made. I've had a cervical spine surgery, and I use it several times A-day. I purchased my Thermospas Park Avenue hot tub in 2009. I can't remember how many weeks it took to arrive, however, It was worth the wait.

The delivery was the exact date the Sales person Put in the paperwork. Absolutely ZERO disappointments, 100% satisfaction. Great warranty service also. Such a well designed product.

I've seen a few whimpering reviews about thermospas. Those people seem to think higher of themselves than they ought to. They must have been unhappy children.

I paid cash for my Park Avenue. However, They do have an excellent payment plan For those who don't have $20,000 On hand. There's no such thing as 'I can't afford a thermo spa'. If you are too cheap to pay the price for a quality product, Go see what they have at the 99 cent store.

My husband and I bought our ThermoSpa in 2008. We love it and have had no problems with it. The salesman was good when we ordered. He worked with us to get what we wanted. I think they are subcontracted, so once he placed the order he is out of the process.

(So the reviews should not reflect on the company too much). He did give us a business card with his number. When I call for questions or chemicals they are always helpful and friendly. I have enjoyed working with this company. We moved two years ago and didn't know if we should take our hot tub.

I found a company that would move it for a reasonable amount. We loved our hot tub so much that we moved it to our new house! We are still using it 13 years later. We would definitely recommend buying a Thermo spa.

I would not recommend ThermoSpas to anyone. We bought ours back on 1/22/21. Was scheduled for a delivery on 6/2/21.

We got a call on 6/1/21 from who was going to deliver it to us stating that they weren’t going to deliver it to us as scheduled because the rep that we were dealing with was on vacation and he wouldn’t be able to meet with us to get the rest of the payment (cash) as previously discussed when purchasing the ThermoSpas.

As for communication there is none. Their line of communication is texting and I’m sorry but this is supposedly a reputable company. That is NOT how you do business with customers especially when there is large amount of money involved.

We have called our Rep, the director of delivery and the delivery manager left messages and no call back. They can say sorry for the inconvenience all they want but still no excuse for all the aggravation. COMMUNICATION!!! Look it up.