American Van Lines Review
American Van Lines is a family owned and operated national moving company with headquarters in Pompano Beach, Florida, and multiple branch locations across the country. Founded in 1995, the company specializes in long-distance (state-to-state) moving services and also offers local relocation services in North Carolina, Texas and Florida. American Van Lines makes the list of our picks for Best Long-Distance Movers because the company provides easy-to-understand flat rate pricing. We also included American Van Lines in our Best Senior Moving Services guide.
American Van Lines conducts a thorough background check and drug test on every driver and mover hired so customers can be confident and feel safe when employees are in their homes and transporting possessions.
- Newsweek 2019 Winner for America’s Best Customer Service
- Certified Promover by American Moving & Storage Association
- No additional charge for last-minute moves
- All trucks have air ride technology
- Fine art and antique moving specialists
- Weekly shuttles to all major cities
- Local moves are only available in only three states
American Van Lines Services
American Van Lines has a large fleet of moving vehicles and offers state-to-state relocation services across the U.S. The company can also coordinate international moves, including arranging packing and crating services, customs documentation and global storage services as needed. In addition to residential relocation, American Van Lines has experience with military, business and corporate relocations.
American Van Lines is a full-service moving company, and you get to choose how involved you will be in the process. You’ll receive a discounted rate if you pack your belongings without assistance from the company. You can also opt for partial packing services, where the company’s expert movers help you prepare fragile items like glass table tops or artwork.
American Van Lines moving services are an excellent choice for those who want the experts to take care of the move from start to finish. With full-service moving, you relax while movers pack your home, crate furniture and load everything for you. When the truck arrives at the destination, the movers unpack, reassemble furniture and place it in your home.
|American Van Lines Moving Service Options|
|DIY Packing||You pack and prepare items. Movers load the truck, make the delivery and unload the trailer.|
|Partial Packing||You do the majority of packing. AVL moving experts prepare items you choose for shipping.|
|Piano/Antique||Movers prepare and transport a piano or valuable antiques. Full move is not required.|
|All-Inclusive||Certified movers pack, wrap or crate belongings, then load, transport, unload and reassemble furniture.|
American Van Lines Cost
The cost of relocation with American Van Lines depends on the distance between your current location and the destination, how much you need to be moved and whether you’d like full or partial services. Moving costs also vary depending on your choice of insurance. Federal law requires all movers to offer two insurance options: Released Value Protection, included in your estimate, but is inadequate coverage for almost all moving scenarios. The other option is Full Value Protection, which costs more but covers the total replacement value of possessions.
American Van Lines uses a flat-rate pricing system, so your cost won’t fluctuate once you choose your service package. While the company does not disclose sample prices on the website, you can receive a free quote by filling out an online form or calling to speak to a representative. Keep in mind that flat-rate quotes are still only estimates and final cost can vary based on several factors. Ask your American Van Lines agent to inform you if your estimated cost will change due to any unforeseen situations.
How to Book a Move With American Van Lines
The process to book a move with American Van Lines is similar to most moving companies. After you get an initial free quote, a company representative will come to your residence to see belongings you need to be transported and to provide a firm estimate. You decide at that point if you want to sign a contract with American Van Lines. Verify whether the quote is binding since nonbinding estimates can result in higher charges after your move is complete.
American Van Lines is required by law to provide a bill of lading when the driver arrives to load the truck. This document is a list of the items transported and a contract specifying the moving service terms and prices. Be sure to read the bill of lading thoroughly before signing.
American Van Lines Complaints
American Van Lines receives a B+ rating from the Better Business Bureau, with consumers giving the company 4 out of 5 stars. ConsumersAdvocate rates American Van Lines 9.6 on a scale of 10 with high marks all-around, particularly for services offered and reputation. American Van Lines received Newsweek’s award for “America’s Best Customer Service 2019” in the Moving Services category. The company holds a Satisfactory rating from the U.S. Department of Transportation, which keeps a public record of all complaints filed against every registered moving company. The majority of complaints registered with the DOT involve discrepancies between estimates and final bills.
American Van Lines Q&A
What if something is damaged or lost during transport by American Van Lines?
If any item is damaged or lost while moving, you can file the required claim using the form on the company’s website. Be sure to submit claims within nine months of the date your items were delivered. If you purchased additional insurance, you would receive reimbursement according to the terms of the policy you chose. Otherwise, the compensation is $0.60 for every pound of damaged goods.
Are there any items American Van Lines can’t move?
Professional movers are prohibited by law from transporting hazardous household items like aerosol cans, kerosene, firearms, paint thinners and other dangerous or flammable materials. American Van Lines does not transport perishables like food or plants. Your representative can discuss what is prohibited if you have questions.
Where does American Van Lines provide local moves?
Local moves are limited to North Carolina, Texas and Florida. American Van Lines usually charges by the hour for local relocations, which is more cost-effective for the customer.
Does American Van Lines contract with other moving companies?
American Van Lines uses company-owned tractor-trailers for moving households and offices. Avoiding contracting with other companies keeps prices lower and ensures that every mover who comes into your home is a vetted American Van Lines employee who passed a thorough background check.
American Van Lines offers sensible moving packages and can further tweak the services you need to move a household or office. It’s a plus that the business only uses vetted employees and a company fleet of trucks for safety, reliability and to keep cost savings.