Arrow Lift

Arrow Lift Review: Stair Lifts, Home Elevators & Wheelchair Lifts 

Arrow Lift has 35 years of experience installing custom accessibility solutions (stair lifts, wheelchair lifts, and home elevators) in a variety of home types and unusual situations. If you live in California, Ohio, Minnesota, or Wisconsin, Arrow Lift may be a good option. The company also has limited service in North and South Dakota, Michigan’s upper peninsula, and Iowa.

Pros:

• Test-drive lifts in showrooms
• Indoor, outdoor, curved stair lifts available
• Professional installation included
• Service and maintenance plans

Cons:

• Showrooms only available in the upper midwest and California
• No rental options

How It Works

Visit your local showroom to compare the models and products. Specialists can also help you choose an accessibility solution that meets your needs. An in-home visit is required to allow the team of professional installers to measure your home and plan your installation. You can also choose to conduct this appointment over the phone to help Arrow Lift better understand your mobility needs.

You’ll receive a custom quote once the specialist has the necessary information. If you move forward, a team of licensed technicians will do the installation and will help teach you how to use the product.

Arrow Lift Stair Lifts

Arrow Lift sells custom stair lifts for homes and businesses, including straight, curved, and outdoor models. The weight capacity is typically 300 pounds, though some models can accommodate weight limits between 350 and 400 pounds.

To determine the stair lift that’s best for your home, Arrow Lift will send a professional to conduct a free, in-home survey of your stairs.

Arrow Lift Residential Wheelchair Lifts

Arrow Lift’s vertical wheelchair lifts and inclined platform lifts can transport a wheelchair or mobility device between levels or over an existing staircase. Vertical lifts can be used indoors and outdoors, and they have multiple enter/exit configurations to suit your needs. These lifts typically have a weight limit of 750 pounds, including the wheelchair, and they can accommodate level differences of 14 feet. 

Incline lifts are less popular due to their configuration requirements — they require additional space at the bottom of your stairs for the platform to park when not in use. An Arrow Lift representative can assess the layout of your home to determine if this is an option for you.

Arrow Lift Home Elevators

If you’d rather bypass the stairs when making your home more accessible, a home elevator could be your solution. Arrow Lift elevators can move up to five levels and can accommodate weights up to 350 or 1,400 pounds.

To install an elevator, you’ll need at least 25 square feet of floor space to accommodate an interior cab of 15 square feet. The installation process for home elevators is a bit more complicated and can take about a week or more to ensure the equipment is installed properly.

Arrow Lift Availability

Arrow Lift currently has showroom locations throughout the upper Midwest and California. Every showroom has stair lift models available to try and home elevator options to view.

• Minneapolis
• Bloomington, Minnesota
• Duluth, Minnesota
• Appleton, Wisconsin
• Des Moines, Iowa
• Cleveland
• Columbus, Ohio
• Cincinnati
• Los Angeles
• Fresno, California
• San Diego
• San Francisco
• Anaheim, California
• Ontario, California (coming soon)
• Westlake, Ohio (coming soon)

Arrow Lift Costs

Arrow Lift’s costs include installation, warranty, and permits and inspection fees. Final prices depend on the type of accessibility solution you need, your home setup, and any additional features you select.

Straight stair lifts	$2,500 – $6,000
Residential wheelchair lifts	$20,000 – $40,000
Home elevators	$30,000 – $100,000+

Arrow Lift says customers can save 10% to 25% by purchasing a reconditioned stair lift. Stair lift financing is also available for qualified buyers. 

Warranties for Arrow Lift Products

• Stair lifts: Limited lifetime warranty covering the drive system and a 1-year labor warranty. The warranty offered on refurbished lifts differs from the one offered on new lifts. 
• Wheelchair lifts: 1-year labor warranty and a 3-year parts warranty on most models (varies based on the model selected)
• Home elevators: 1-year labor warranty and a 4-year parts warranty on most models (varies based on the model selected)

Your local Arrow Lift dealer can iron out the specifics of warranty coverage for the model you choose.

Arrow Lift Service and Maintenance

Arrow Lift also offers maintenance and repair services that help protect customers from any expensive out-of-pocket repairs down the road, including an extended warranty option. There are two levels of optional service plans provide regular planned maintenance and safety testing at factory recommended intervals: Performance Basic and Performance Plus.

Plus, Arrow Lift operates a 24/7 call center. Home accessibility solutions like stair lifts, elevators, and wheelchair lifts are long-term investments, and it’s important to conduct regular maintenance checks on your equipment to ensure it lasts for years.

Company Complaints

Ninety-four percent of Arrow Lift reviews on ConsumerAffairs are five stars, so complaints about the company are hard to find. Most customers are pleased with their buying experience, specifically referencing knowledgeable representatives and the ability to buy top brands customized to their unique needs. 

Arrow Lift is accredited by the Better Business Bureau and holds an A+ rating. Its profile has five public complaints, most of which reference repair delays. 

Is Arrow Lift Worth It? Our Verdict

Arrow Lift is a great accessibility option for homeowners in the Midwest and California. It is one of only a few manufacturers that offer comprehensive service plans to protect your investment. Plus, company representatives provided fast, helpful responses to our requests for more information.

FAQs About Arrow Lift

Can you rent from Arrow Lift?

No, Arrow Lift does not have rental options. However, you can purchase a reconditioned straight stair lift with standard features.

What if I move or don’t need the lift anymore?

Arrow Lift offers free removal of lifts installed by the company and can also relocate your lift to another home. If you no longer need the lift, Arrow Lift may buy it back, paying you a portion of the original price. 

How much is a home elevator versus a stair lift? 

It’s less expensive to install a stair lift than a home elevator. Most standard straight stairlifts cost between $2000 and $6000, including installation. Installing a home elevator costs $10,000 to $20,000, depending on the size and the type. Consult several dealers and installers to determine which type of accessibility solution is best for your needs and home setup.

Conclusion

With more than 35 years in the industry, Arrow Lift is a great choice for custom home accessibility solutions. The Arrow Lift team consists of friendly experts committed to offering unwavering customer service. Choose from a variety of models and styles, and protect your investment with service and maintenance plans.