Arrow Lift Stair Lifts Review

About Arrow Lift

Arrow Lift offers accessibility products, including stair lifts, home elevators, wheelchair lifts, and commercial accessibility lifts. Arrow Lift has 16 showrooms across six states and provides free in-home consultations.

Established in 1985, Arrow Lift has over 40 years of experience installing custom accessibility solutions.

Pros

• Test-drive lifts in showrooms
• Indoor, outdoor, and curved stair lifts available
• Offers home elevator and platform lift solutions
• Professional installation included
• Service and maintenance plans

Cons

• Limited availability
• No rental options

How Arrow Lift Works

You can compare Arrow Lift models and products at a local showroom, where specialists can help you choose an accessibility solution. Arrow Lift will then conduct a free in-home consultation to measure your space and plan the installation.

The specialist will use the information gathered during your consultation to provide you with a custom quote. If you decide to proceed, licensed technicians will install the product and teach you how to use it.

Arrow Lift Products

Arrow Lift’s product lineup includes several well-known brands, including Stannah Stairlifts and Bruno Independent Living Aids. 

Here are the types of products Arrow Lift can install in your home:

Arrow Lift Stair Lifts

Arrow Lift sells custom stair lifts, also known as chair lifts, for homes and businesses, including straight, curved, and outdoor stair lift models. The weight capacity is typically 300 pounds, though some models can accommodate 350 to 400 pounds.

A straight stair lift typically takes three to four hours to install. A curved model takes about six to eight hours, but stair lift installation may take longer because its rail must be custom-made for your staircase.

Arrow Lift also sells reconditioned stair lifts as a lower-cost alternative to new models.

Arrow Lift Residential Wheelchair Lifts

Arrow Lift’s vertical wheelchair lifts, also called vertical platform lifts, transport wheelchair and mobility-device users between levels. The lifts are available for indoor and outdoor use, with multiple entry and exit configurations.

Models typically have a 750-pound weight capacity and can travel up to 14 feet vertically.

Arrow Lift Home Elevators

If you’d rather bypass the stairs when making your home more accessible, Arrow Lift offers home elevators that can travel up to five floors. Weight capacities range from 350 to 1,400 pounds, depending on the model you choose.

A standard home elevator generally requires about 25 square feet for the shaft and can have a cab of up to 15 square feet. Smaller home elevator models require as little as 9 square feet of floor space.

The installation phase typically takes one to two weeks, depending on the elevator’s complexity. The full process takes longer because home elevators require design, construction and coordination with other contractors before installation can begin.

Arrow Lift says all its private-residence elevator models comply with the American Society of Mechanical Engineers (ASME) elevator safety code. The ASME establishes safety features and quality standards to ensure mechanical devices, such as home elevators, remain safe for your loved ones.

Arrow Lift Features

Depending on the brand and model, stair lift products from Arrow Lift may include the following safety features:

• Obstruction and footrest sensors
• Overspeed sensors
• Swivel-position safety switches
• Armrest safety sensors
• Lap belts or three- or five-point harnesses
• Key lockouts
• Battery backup

Comfort and convenience features from Arrow Lift may include:

• Powered swivel seats with seatbelts
• Powered folding footrests
• Slimline or joystick controls
• Retractable rails
• Folding seats, armrests, and footrests
• Remote controls at each landing
• Custom upholstery and color options

Arrow Lift Locations

Arrow Lift showrooms let you view and try various chair lift models and home elevators. You can find showrooms throughout the Upper Midwest, Ohio, Pennsylvania and California, including Napa Valley and the North Bay area.

California

• Anaheim 
• Fresno
• Los Angeles
• Ontario
• San Diego
• San Francisco

Iowa

• Des Moines

Minnesota

• Bloomington
• Duluth
• Minneapolis

Ohio

• Cincinnati
• Cleveland
• Columbus
• Westlake

Pennsylvania

• Pittsburgh

Wisconsin

• Appleton

Arrow Lift Costs

The pricing below reflects typical costs for basic models at the time of publishing:

Stair lift pricing includes installation, limited lifetime warranty coverage, permits and inspection fees. Arrow Lift doesn’t publish pricing for residential wheelchair lifts, so you’ll need to request a custom quote. 

Factors that affect the final cost of your accessibility lift include rail length and installation complexity. Customization can significantly increase your final price. For example, a basic home elevator typically costs $45,000 to $65,000, but a highly customized model can cost more than $100,000.

If you want to save money, you might consider a reconditioned stair lift, which can reduce the price by 10% to 25%. Financing options are also available for qualified buyers.

Arrow Lift Warranties

Arrow Lift includes warranty coverage in the price of its stair lifts, but the company doesn’t publish specific coverage terms. Because Arrow Lift sells stair lifts from multiple manufacturers, warranty coverage depends on the model you purchase.

Reconditioned stair lifts come with an Arrow Lift parts-and-labor warranty. However, Arrow Lift doesn’t publish the warranty length or other coverage details.

Ask for the complete warranty terms when you receive your quote.

Arrow Lift Service and Maintenance

Arrow Lift also offers maintenance and repair services to help protect customers from costly out-of-pocket repairs later. Two optional service plans provide scheduled maintenance and safety testing at factory-recommended intervals: Performance Basic and Performance Plus.

• Performance Basic offers routine service based on state and national codes and manufacturer standards.
• Performance Plus offers the same preventive care as Performance Basic, plus diagnosis and correction of equipment performance issues at no additional cost on select models.

Arrow Lift also offers 24/7 monitoring that lets people in public and commercial elevators call for help during an emergency.

What Arrow Lift Customers Say

With an A+ rating with the Better Business Bureau (BBB), a 4.4-star rating on Retirement Living, and a 4.8-star rating on ConsumerAffairs, it’s hard to find complaints about Arrow Lift. 

Reviewers most often praise customer service. Customers frequently mention professional staff and flexible scheduling. Several also noted that installers cleaned up after themselves and left their homes in good condition.

The few complaints followed a similar pattern. A handful of customers reported recurring breakdowns that weren’t fixed despite multiple service visits. A few also said they had trouble getting repairs completed even though they believed the equipment was covered under warranty.

Is Arrow Lift Worth It?

Because its reviews are overwhelmingly positive, with customer service receiving the most consistent praise, Arrow Lift is especially worth considering for customers who value good customer service.

Customers who live near one of its showrooms in California, Iowa, Minnesota, Ohio, Pennsylvania or Wisconsin may also appreciate being able to try different models before buying. 

However, Arrow Lift might not be worth it if you need a temporary stair lift since the company doesn’t offer rentals. Its limited service area may also rule it out for customers who don’t live near a location.

Arrow Lift FAQs

Conclusion

With more than 40 years in the industry, Arrow Lift is a great choice for custom home accessibility solutions. The Arrow Lift team includes friendly experts committed to delivering unwavering customer service. Choose from a variety of models and styles, and protect your investment with service and maintenance plans.