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Audicus Hearing Aids

4.65 Stars (2 Reviews)
Updated: January 27, 2023
By: Jeff Smith
Jeff Smith
Sr. Content Manager
As Retirement Living’s senior content manager, Jeff oversees the product and publishing of all retirement, investing, and consumer wellness content on the site. His extensive expertise in brand messaging and creating data-driven stories helps position Retirement Living as a top authority for senior content and community resources.
Sr. Content Manager
Edited by: Lauren Hamer
Lauren Hamer
Editor
Lauren is the editor for Retirement Living focused on discussing current senior-related issues, including retirement planning, consumer protection, and health and wellness. With six years of finance and career journalism experience, Lauren has edited personal finance content for Credible, Angi, Slickdeals, Jobs for the Future, and more.
Editor

Audicus offers high-tech, advanced hearing aids at low prices you can buy online or in-store. The company provides a free professionally developed hearing test on its website to get hearing aids customized to your needs. Audicus customers choose from five high-quality hearing aids for mild to severe hearing loss. Prices start at $699, or $89 per month, with a monthly subscription.

Audicus Hearing Aids

Editorial Breakdown

Ease of Purchase 4.7 Stars
Warranty 4.6 Stars
Price 4.7 Stars
Customer Service 4.8 Stars

Overall Rating 4.7 Stars

Bottom Line

Audicus provides a free professionally developed hearing test on its website to get hearing aids customized to your needs.

Audicus Hearing Aids Review

Audicus provides discount prices on hearing aids by keeping overhead low and eliminating intermediaries. You can pay for your hearing aids with a monthly subscription, financing options or an upfront payment. You get a 45-day trial period, and if you don’t love the devices, return them for a refund. Customers also get unlimited support from one of the top hearing aid companies.

It’s easiest to buy Audicus hearing aids on its website, although the company has a few clinics in major U.S. cities. Today’s hearing aid technology is so advanced that in-person fittings are often unnecessary. Default settings are based on years of data, and Audicus audiologists can customize the hearing aids. You can make further adjustments with a mobile app or buttons on the device, depending on your environment.

Pros

  • Accurate free online hearing test
  • Consult with the audiology team seven days a week
  • Custom hearing aids based on hearing tests
  • Remote adjustments available
  • 45-day risk-free trial
  • Unlimate warranty for members

Cons

Audicus Hearing Aid Models

Audicus offers behind-the-ear (BTE), receiver-in-canal (RIC) and completely-in-canal (CIC) hearing aid models. A hearing professional examines your hearing test to help you choose the right hearing aids. The new Audicus Mini hearing aid features advanced programming and a background noise limiter. The top-of-the-line Omni uses adaptive-directional microphones to detect the direction of incoming speech and cut out background noise. You can stream directly from an Apple or Android smartphone and charge the devices while you sleep.

Audicus Hearing Aid Features and Costs
Model Mini Wave Spirit Omni
Hearing Loss Mild to moderate Mild to severe Mild to severe Mild to severe
Base Cost / monthly* $999 / $99 $699 / $89 $1,199 / $109 $1,499 / $119
Type CIC RIC RIC RIC
Feature highlights Invisible, battery Bluetooth, rechargeable, customize via mobile app Bluetooth, rechargeable, cutting-edge remote adjustment capabilities Bluetooth, rechargeable, remote adjustment, adaptive directional sound
*Per-ear-cost

Audicus Care and Protect Plan

Audicus Care and Protect gives you three years of coverage for unlimited hearing aid repairs, reprogramming, and Clean and Care service. Audicus Protect is included with the membership, or you can add it to your non-subscription order. The Audicus Protect plan costs $99 per ear. The plan is available for all Audicus models.

Audicus Plus

Audicus Plus is a membership program that allows customers to get the latest model for a flat monthly rate. Starting at $89 per month, customers will receive a set of premium hearing aids and priority care from their hearing specialists. Audicus Plus customers receive a free hearing aid upgrade every 18 months. The program also comes with comprehensive damage and loss insurance. If you decide the program is not for you, purchase your hearing aids at a prorated price.

Audicus Hearing Aids Costs

We covered Audicus hearing aid costs in the table above, which are very reasonable compared to competitor devices. Audicus Clean and Care provides cleaning, batteries and consumable parts every three months for $12 per month. You also can pay for the service with a one-time $40 to $50 fee. Audicus’s $39 to $59 subscription plans are affordable, but you can also finance the cost if you prefer. Audicus partners with Allegro to offer monthly payment plans starting at $39 over six, 12, or 18 months.

Audicus periodically offers promotional pricing on its website. If you fill out a form to get a coupon sent to your email, you will likely also have to provide a phone number. You will start receiving promotional communications, so it’s best to sign up for special pricing only if you’re sure you want to order hearing aids.

How to Buy Hearing Aids from Audicus

Before you can buy hearing aids online from Audicus, you’ll need to take the hearing test provided on its website. You can also send a recent hearing test (audiograph) to Audicus. Upload the audiograph by using the link on its website, sending a fax, sending a picture of the test via text, or emailing a photo of the results. They’ll store all records following HIPPA-compliance measures, so your information remains private and anonymous.

After an Audicus hearing professional at Audicus reviews your hearing test, you’ll receive recommendations for hearing aids. Audicus sells four FDA-approved hearing aid models for mild to severe hearing loss. Select the hearing aid and then add the options you want depending on the model, such as:

  • One-time payment or subscription
  • Rechargeable hearing aids
  • Enhanced clarity
  • Color
  • TV connector
  • Remote control
  • UV dry box
  • Audicus Care automatic supply shipments
  • Audicus Protect plan with unlimited repairs and cleanings and a one-time replacement

An audiologist will program your hearing aids, though you can tweak the settings once you receive them. Audicus offers a 45-day trial. Each hearing aid comes with a two-year manufacturer’s warranty, a Quick Start Kit, unlimited support, and free shipping.

In addition to their online purchase options, Audicus has four clinics across Denver, Colorado, New York, New York, and Chicago, Illinois. You can also visit a partner clinic in Springfield, Illinois, Port Charlotte, Florida, and three cities in Arizona.

Audicus Complaints

The Better Business Bureau gives Audicus an A+. Consumer reviews on the BBB site rate the company with 4.6 out of 5 stars. ConsumersAdvocate gives Audicus a perfect 5-star rating, with 4.9 out of 5 stars from readers. Its Yelp score is 4.5 out of 5. Facebook reviews averaged a bit lower at 3.9 out of 5, but we found no complaints after 2016.

ZipHearing says Audicus is very easy to use but only recommends ordering hearing aids online if you’ve worn them before.

Audicus Hearing Aids Q&A

  • Can I wait until I try my Audicus hearing aids to buy Audicus Protect?

    Yes. You can subscribe to the Audicus Protect program after you buy hearing aids. You have 60 days from the date of shipment to add the service.

  • Do I have to sign up for Audicus Care at the same time I buy my hearing aids?

    No. You can subscribe to and cancel Audicus Care at any time.

  • Does Audicus ship hearing aids outside of the U.S.?

    Audicus can ship orders to just about anywhere in the world. International taxes and fees may vary, so call or email Audicus for details before ordering.

  • Does Audicus only sell hearing aids online?

    Audicus has hearing aid clinics in various cities across New York, Colorado, Illinois, Florida, and Arizona. Verify clinic locations on the website and call to make an appointment. Otherwise, all sales are online.

  • Does Audicus manufacture the hearing aids it sells?

    Audicus works with hearing aid manufacturers to source the devices it offers to customers. The company is not involved with manufacturing.

Conclusion

The cost of hearing aids is often why people with hearing loss don’t buy them. Audicus says consumers have saved over $40 million since the company started selling hearing aids online in 2011. Most of Audicus’ reviews are outstanding and note a high customer service level. Audicus provides some of the lowest hearing aid prices, easy ordering, ongoing support and a 45-day free trial.


2 Audicus Reviews

Write Review
1 Star

March 08 2022 1:08PM

Worst nightmare of my life! First agent who talked to me soon as I sent email was Sean ** and didn't seem to exist after the sale even though he told me to call back. Seems phone # was fake one. Assured my insurance would pay the loan but I was turned down so canceled the hearing aids, which were the most expensive.

I never signed for a loan yet saw a fake name go by which was mine but not my writing. I mentioned it and he said, "Don't worry about that!" My insurance canceled a loan very next day and got a call at 8:00 a.m.!

Super fast so then called the Allegro loan place and told them all was canceled so forget the loan. On and on it went and then a female was to handle all and "don't worry" she said. Ya right.

Loan company is after me for thousands of dollars for hearing aids I did not receive (I have proof of tracking them back to the hearing aid company). So I never even got to see them. Lots of calls made, no one at hearing aid place answers or replies now!!!! Odd right? Like a scam right?

Calling my insurance again and repeating whole story, I am now told the fake signature is illegal and they gave me legal place to call for help on this scam. And I am to just to ignore all because there was no loan as my signature was fake.

And they are so professional, when first answered heard giggling in background from these kids/men. So be VERY careful of ordering from them as scammers and hackers on your computer.

Sandy G.
Pittsburgh, PA
Audicus
Hi Sandy, we are very sorry about the confusion. Once your insurance company alerted us they would not be able to reimburse you, we canceled the order and refunded you right away.
4 Stars

September 25 2021 3:19AM

For decades before trying Audicus, I had either overpaid for aids sold only by audiologists or put up with poor quality amplifiers. I have had the Clara model aids (2 pair) for years—they work very well.

Clarity—especially in noisy environments—is much better than I had previously experienced. Only one time have they failed; Audicus repaired them promptly at no charge.

Sadly, their bluetooth remote adapter has been a disappointment. It is too weak; transmission drops out frequently to one aid or both unless the adapter is located very close to my throat and is oriented in a narrow range of positions. Audicus found no repairable defect, so the problem is due to marginal design.

GREGORY M.
SUMMERVILLE, SC