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Audien Hearing Review
4.4 Overall Rating
Ease of Purchase
Warranty
Price
Customer Service
Bottom Line
Audien Hearing offers budget-friendly, compact over-the-counter hearing aids and hearing amplifiers for those with mild to moderate hearing loss. The hearing devices will be shipped directly to your door, and you will have a 45-day trial period to test the product. Audien Hearing prioritizes affordability, ease of use, and discreet, comfortable devices.
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About Audien Hearing
Audien sells ITC and earbud-style hearing aids starting at less than $100. Its devices can be helpful for people who have difficulty hearing in crowded or noisy environments. Retirement Living’s editorial team tested Audien Hearing devices, specifically the Atom Pro 2, to assess how well they perform in different environments. Our verdict is that Audien stands out among hearing aid companies for its affordability and ease of use right out of the box.
Audien’s hearing devices are made in an “FDA-registered facility.” The Audien lineup features hearing aids that are easy to use and requires very little setup. These features make Audien devices a great choice if you’re looking for an affordable hearing aid without all the extras—there’s no smartphone app to download, Bluetooth to connect, or hearing test to take.
Pros
- Affordable devices you can buy online
- Foam tips for a more solid and secure fit
- Very discreet; hearing aids are about the size of a dime
- 45-day trial period
- 20+ hour rechargeable battery life
Cons
- Doesn’t treat severe hearing loss
- Tiny volume control component
- No telecoil, tinnitus management, Bluetooth capability, or app compatibility
OTC Hearing Aids, Explained
An over-the-counter (OTC) hearing aid is a device you can purchase without a prescription or hearing exam. They are more affordable than prescription devices but are best suited for those with mild to moderate hearing loss. OTC hearing aids must be registered with the FDA, which ensures they meet minimum quality and system regulations. Still, it’s important to consult your doctor to determine which option is best for you, as features and technology vary across all types of hearing aids—including OTC devices.
Our Experience Testing Audien Hearing Aids
Our editorial team enlisted the help of a tester who wears hearing aids daily to review one of Audien’s newest models: the Audien Atom Pro 2. Unlike many OTC hearing aids, Audien devices can be used soon after removal from their box.
The package includes a pair of Audien Atom Pro 2 hearing aids and a charging case, which our tester deems a major plus. The devices also come with several silicone earbuds in various sizes and a cleaning brush that can be used to adjust the hearing aids’ volume.
The most advantageous feature of the Atom Pro 2 is how small and discreet it is. About the size of a dime, these devices come with foam tips for a more solid fit and prevent the aid from moving back and forth in the ear. Because of its small size, the wind did not obstruct sound quality during our test.
Audien devices don’t require a hearing evaluation, but we know that hearing tests are the most effective way to determine which frequencies are inaudible to you, so you can properly adjust your hearing aids. Our tester found Audien’s sound profile less effective due to its bass-heavy profile, though this is person-specific.
The Atom Pro has a volume setting adjustment feature that amplifies outside sound by changing the microphone’s sensitivity. The adjustment button can be tricky—if you press it wrong, it can cover the microphone and cause frequency feedback.
If you want to customize and program sound options, such as for watching TV or conversing in a crowd, you’ll want to choose the Atom 2 series over the Audien hearing amplifiers.
All things considered, here’s how we rate the Audien Atom Pro 2:
| Price | 10 |
| Product Quality | 8 |
| Ease of Use | 9 |
| Sound Quality | 7 |
| Sound Profiles | 6 |
| Battery | 8 |
| Size and Discreteness | 10 |
| Connectivity | 0 |
| Adjustments | 4 |
| Tinnitus Management | 0 |
| Overall Score | 6.2 |
Hearing Aid Models
Audien Hearing currently has the following six models available. All hearing aids are registered with the FDA.
Atom Air
The Atom Air is the newest hearing aid offering from Audien Hearing. It’s an updated earbud-style in-ear design for mild-to-moderate hearing loss. It features rechargeable batteries, Bluetooth streaming, improved comfort for extended wear, and a portable charging case designed for all-day convenience and travel.
Atom X
The Audien Atom X is a compact in-ear OTC hearing aid designed for mild to moderate hearing loss. It includes multiple hearing modes, rechargeable batteries, and Audien’s small, discreet fit intended to feel comfortable throughout the day. The portable charging case also includes UV cleaning technology.
Atom One
Atom One is an entry-level in-ear hearing aid designed to be affordable and simple to use. It’s best for mild to moderate hearing loss and features rechargeable batteries, a discreet design, and ease of setup. It’s best for everyday listening support.
Atom Two
The Atom Two is a small in-ear hearing aid that’s best if you want a discreet, budget-friendly OTC option. It includes rechargeable battery technology, multiple hearing modes, and a compact charging case for portable daily use.
Atom Pro 2
Atom Pro 2 is a compact in-ear hearing aid built for mild to moderate hearing loss with a focus on comfort and portability. It features rechargeable batteries, four hearing modes, a portable charging case with UV cleaning, and one of Audien’s smallest hearing aid designs.
ION Pro 2
The Audien ION Pro 2 is an earbud-style OTC hearing aid that’s best for those whoif you want enhanced comfort, rechargeability, and a modern style. It includes Bluetooth streaming, rechargeable batteries, multiple listening modes, and a portable charging case for all-day wear.
During our test (more on this below), we found that it took only 45 minutes to fully charge the battery on an Audien Atom Pro 2. If you use the device in audio profile 2 you’ll get about 10 to 12 hours of battery life, before needing to charge inside the charging case.
Audien Hearing Aid Costs
Audien Hearing sells some of the most affordable hearing aids on the market, making them a great choice for those new to hearing loss and seeking cost-effective solutions. Do note that hearing aids are not covered by insurance, but Audien accepts FSA and HSA cards for payment. Audien does not offer financing on its products, but they do offer lower prices than its competitors. Check out the following chart to see how the different Audien models compare in price.
| Model | Features | Starting Price |
|---|---|---|
| Atom Air | Bluetooth streaming, rechargeable battery, portable charging case, earbud-style comfort | $489 |
| Atom X | Four hearing modes, rechargeable battery, UV-cleaning charging case, discreet in-ear design | $689 |
| Atom One | Entry-level OTC hearing aid, rechargeable battery, compact in-ear fit | $98 |
| Atom Two | Multiple hearing modes, rechargeable battery, discreet in-ear design | $189 |
| Atom Pro 2 | Four hearing modes, rechargeable battery, UV-cleaning portable charging case | $289 |
| ION Pro 2 | Bluetooth streaming, rechargeable battery, portable charging case, earbud-style fit | $689 |
Hearing aids are not covered by insurance, but Audien accepts FSA and HSA cards for payment. Audien does not offer financing on its products, but they do offer lower prices than its competitors.
Audien Hearing Aids Warranty
Audien Hearing hearing aids include a limited warranty that varies by model, along with a 45-day risk-free trial for customers trying the devices for the first time. Audien also offers customer support and replacement coverage options designed to help users maintain and troubleshoot their hearing aids.
Protection Plans
Audien Hearing offers an optional protection plan for an additional monthly fee that includes replacement coverage for defective devices and discounted replacements for hearing aids that are lost, broken, or water-damaged. The company also includes a 45-day money-back guarantee for customers trying the devices, though refunds are no longer available after that period.
How to Buy Hearing Aids from Audien Hearing
Unlike prescription hearing aids, Audien Hearing’s over-the-counter business model does not require a hearing test or an appointment with a hearing care professional, making it easy to choose and buy the right hearing aid.
1. Choose your hearing aid or amplifier
Audien’s website clearly displays the prices, features, and benefits of each device. Simply choose your hearing instrument and proceed to the checkout.
Many other competitors in this space have specialists who can recommend specific products based on your needs, but since Audien doesn’t require a prescription or hearing test, you’ll shop on the website and choose the product yourself. For those who are comfortable with online shopping and DIY programming, Audien simplifies what could be a longer, more involved process elsewhere. Others, however, may prefer the one-on-one support and specialist recommendations offered by other retailers.
2. Get your hearing aids shipped to your door
Audien will ship your hearing aids directly to you, and many orders arrive within several business days, depending on the shipping location and availability. Note that these devices require daily charging using the included charging case.
3. Program your instrument
Audien device setup is simple. Simply charge the hearing aids, find the correct ear tip size, and set the device volume or hearing mode to where you need it. If you need help setting up your hearing device, tutorial videos are available for each device type on the company website. For additional support, Audien representatives are available via telephone, email, and live chat.
Overall, we found Audien’s 100% virtual platform to be very intuitive. However, while mystery shopping the website, we learned that the live chat option doesn’t involve chatting with a real person, but rather with an “answer bot” that directs you to articles, videos, and other resources based on your question. A live person never actually communicates with you in the chat.
How to Adjust Audien Hearing Devices
Like with everything Audien, adjusting the hearing devices is simple and user-friendly. Most current Audien hearing aids allow you to adjust volume and switch between hearing modes using the onboard buttons directly on the device. Depending on the model, you can pick different listening settings for different sound environments.
Audien hearing aids are rechargeable and include charging cases for all-day, daily wear. You will also be able to choose different ear tip sizes for a more secure and comfortable fit. For setup help and troubleshooting, Audien provides tutorial videos and customer support through phone, email, and live chat.
Audien Hearing Aid Reviews
Most customer reviews from Audien Hearing are positive, as many customers appreciate having an affordable solution for hearing loss. Audien Hearing has an A+ rating with the Better Business Bureau (BBB), although some reviews note difficulty returning the hearing aids for a full refund during the 45-day trail period.
Others report issues with background noise reduction and noise cancellation, which is to be expected in budget devices that usually lack more advanced technology. One reviewer mentioned that the aids fall out while eating, so we recommend taking advantage of the available sizes to find the right fit.
While Audien Hearing receives an overwhelming 4.6 out of 5 stars on Trustpilot, a few reviews note issues with quality and functionality.
Audien Hearing FAQs
Audien hearing aids generally range from under $100 to several hundred dollars, depending on the model and features.
Yes. Audien is a legitimate OTC hearing aid company that sells affordable hearing devices directly to consumers online.
Audien’s website states that its devices come from “an FDA-registered facility,” suggesting they undergo proper testing before being sold.
Audien can be a good option for people with mild to moderate hearing loss who want a simple, budget-friendly OTC hearing aid.
Audien currently sells both OTC hearing aids and hearing amplifiers, depending on the model.
Conclusion
Audien Hearing offers inexpensive hearing aids, which may be the right choice if price is your main concern or if you’re not sure hearing aids are the right solution for you. While Audien doesn’t provide the same personalized experience as visiting an audiologist or other hearing aid retailer, its amplification technology, sizing options, and affordable pricing make Audien products worth considering.