12 CAIRE, Inc. Reviews
Write ReviewMarch 31 2020 8:04PM
Bought a used Visionaire 5 over a year ago. VERY quiet (a low white noise that should actually contribute to sleep), and has been amazing, reliable, running almost continuously for the whole year. I had to take it in to get the filters cleaned/service, which was at a reasonable price. Considering I bought this refurbished (for a VERY low price), I am more than satisfied with the unit. I will be checking Caire prices and models when I need to replace my Inogen G5 portable next year.
July 11 2019 10:44PM
I brought a visionaire oxygen concentrator in Apr 2018. It started to beep and stop in May 2019 and was sent to Caire for repair as this was well under warranty. I paid for the shipping one way. They took almost 2 weeks to repair and I got my oxygen concentrator in June.
It is July now and the concentrator is giving the same problem. This is for my mother. The company is asking us to resend it to them for repairs. I am frustrated because I need to pack this and send this every time this happens and I need to find another source of oxygen for my mother as unfortunately our second source has been giving some troubles as well and I am unable to send that for repairs due to this not being stable. We can’t be doing this every month.
They have no idea about the sleepless nights we are having and my mom is retaining a lot of water as well. Bottom line is the concentrator was not of good quality and their service was worse. I am still under warranty when they couldn’t fix it once they should have given me a replacement. Will never buy a Caire product anymore.