Caring Transitions

Everything was cleaned out and shredded (if needed); value established for tax receipts. Items were delivered to charity for donation. The house cleaned, floors swept and ready to show for sale. We could not believe the transformation. Then they delivered a piece of furniture and a box to Charlotte at Riderwood. Mr. ** returned keys to the house and more...his staff found and returned more than $ 6500 in cash! Plus, his fee was extremely reasonable.

Not only was Mr. **, honest but his team did a fabulous job. I highly recommend them. The company can help sort and do exactly what you want done. They can help you finish completely and faster than alone. They shred items on site. Before starting work, they walk through with you and work hand in hand with you as desired. They walk though with you at the end as well. They are accommodating, compassionate, competent, thorough, business-like and at the same time warm and polite while absolutely professional.

I cannot say enough good about them. Plus it was done in less than 1-1/2 days. I am amazed. Feel free to share this with any senior who is downsizing and or cleaning out their house for sale or rent or initiating a move.

I purchased a Silver 925 size 6 solitaire moissanite ring for $56.59. Item was included in the invoice but it was not received in the package. I went back to the sellers website and she is actively selling the ring again. I have made 4 attempts both via phone and email and so far no response from the seller has been received. This is a scam. I would not do any business with CTBids Yorba Linda, CA ever again.

I should have trusted my instincts and not signed the contract with Caring Transitions when I received their email with, "estimated to cost of $1675- $1970 for the expenses to relocate your items to our warehouse for auction." I knew this was an absurd amount of money for the few items of furniture remaining in my mom's townhouse. I called a local moving and storage company I had used 8 months previously to move her in. I paid them a total of $477 for moving and about a weeks time in storage at their warehouse, then moving them to CTs warehouse. I was given only a small window of time in which we could deliver my mom's items to CT. I take responsibility as I did not read any reviews, nor did I look for other options. I did not trust my instincts that this company should not be dealt with after that ridiculous moving cost estimate.

Total auction proceeds $120. I would rather have been slapped in the face. The ONLY good thing is I didn't lose $1,173 to $1,493 by having CT do the moving. That would have REALLY hurt. We only lost $357. We should have donated the items to Habitat For Humanity. Free pick-up and a tax deduction. Be careful! And my mom's items were very nice, high quality with 5 from Ethan Allen all in great condition.

Beware! Do not use Caring Transitions for your estate sale! We were totally misled by this company from the start of our sale, and then cheated out of our proceeds at the end. We were devastated! When we expressed our shock and heartbreak to the franchise owner and then to those at the corporate level, their responses were arrogant, deceptive, patronizing, and fake. It was our hope that CT would acknowledge our legitimate complaint and offer a fair resolution, but that was never even part of the discussion.

At every level, not only did they fail to validate our experience or our feelings, they gave us the runaround with irrelevant, canned responses about their company that had nothing to do with our problem. It was obvious this is how they handle customer complaints, because Caring Transitions’ condescending personnel and owners delivered identical, well-rehearsed responses full of deceit and selfishness. This company serves itself, not its customers. Do not be fooled by their slick website with their selective testimonials, their fake online reviews, or by their false claims about how much they “care” about their clients!

BEWARE! DO NOT USE THIS COMPANY! We are just one of many, many families who were misled by them and cheated out of proceeds from our sale. From beginning to end of the sale, they were deceptive, unprofessional, patronizing, fake, and incompetent. Their customer-cheating policies exist from the top of the corporation down to local franchises. It is obvious that they have had to manufacture a game plan to combat legitimate customer complaints because no matter who you talk to throughout the company, they give the same canned answers. Do not be fooled by their slick website with their selective testimonials, their fake online reviews posted by the owners themselves, or by their false claims about how much they “care” about their clients. Run away, so you are not another victim.

My father was transitioning to a retirement community from a 2500 square foot home with three floors filled with 50 years of stuff. My siblings and I had a month to organize his move, get his home ready to close by selling, donating or dumping thousands of items including furniture, art, china, collectibles, electronics, etc. The scope of the task was overwhelming for us. However, Shannon and Brian from Caring Transitions of Franklin Milford are superheroes. Shannon came in and gave a fair estimate of the cost of the project which included an online sale, a full clean out of the home and cleaning services to leave the house in perfect condition for the new owner. Shannon is smart, honest, and hardworking and her team was exactly the same. They set up a work schedule and followed it to the letter.

As a result they not only got the job done two days before the closing, the success of the online sale which was stuff that was in great condition but we could no longer keep and which otherwise have been donated or thrown out reduced the total cost of the entire project significantly. My father remained in the house until the last week and they made sure that he had everything he needed to stay safely in the house despite the project. They were so kind. Our entire family adored each and every team member and we were so touched when some of them visited my father at the retirement home. In short I highly recommend Caring Transitions of Franklin and Milford. Our experience with their company could not have been better.

This company serves a purpose, so I won’t completely knock it. Make sure that someone is there with these people if they come in a loved one’s home. Don’t give them a key. This place took a mirror fixture from the wall and just stole it. It was not part of the plan. Saved some of the best furniture pieces and knock knacks. A sale of a house didn’t go through. I asked if I could keep some of the pieces like a solid wood Japanese coffee table and was not given a response.

Once they have the key, there is too much distance between what things mean to you and how they feel they can do what they want. Never got a whole itemized list of everything that sold and for what price. There were some very nice items like a Danish table set that had the chairs decisions. The materials alone was quite an expense. I could have kept this when the sale of the house didn’t go through. In the end, they even charged my mom. For the lack of transparency and communication, I would say to not use UNLESS someone is there at all times.

It was a huge mistake doing business with Caring Transitions! I am in shock over how underhanded the company is. I firmly believe items were basically stolen from my family. The “stager” supposedly sold an antique bedroom suit to a used furniture store, then asked me to not only provide a mover to put it in her U-Haul— but to pay her personally $18/hour for her time— this eventually fell through and the furniture was “donated” to the Salvation Army! I am regretting using them instead of a more reputable and local estate company!!! Support local business not conglomerates like Caring Transitions!!!

My review is regarding Caring Transitions of Central Iowa and the seller Toni **. I recently won cowboy boots in an auction that she held. Everything was great until I received a bill for shipping which I believe was outrageous. I had already paid a handling fee of $10.00. The bill I received for shipping was $31.85. I thought maybe this might have been a mistake, so I sent an email to see if this was correct. She responded saying this was the cost for shipping. My response to her was this was outrageous and highway robbery. The boots were being shipped from their location in Iowa to my residence in Ohio. I had previously won cowboy boots in an auction in Texas and was charged under $20.00 for shipping and handling. So, a similar item and probably around the same distance, Toni ** and Caring Transitions of Central Iowa is charging me an extremely inflated price of $41.85 shipping and handling.

They probably didn't get the price for the boots that they wanted. Just beware of this Caring Transitions franchise. I've had great experiences with other Caring Transitions franchises. I also requested a refund for what I have spent and haven't received a response. So, they got me for $21 and some change. They don't even deserve a star!!!

We had hired Caring Transitions in Oct of 23. They came and lotted the items to be auctioned. I went to my parents home after the week they did the lotted. Some stuff was not lotted and some stuff disappeared. My brother in law won a item. Hallmark ornaments and he had gone through them and logged them so we knew what we had. Well he just was able to look at and a couple of the ornaments are missing. They said they would do up to 200 lots. I think they did 99. There were items I knew was in house that are gone. When the people came to pick up, they went through their auction they won, leaving items they did not want. Which left us paying for removal, by the time we were done we did not make much. DO NOT USE.