Caring Transitions

Caring Transitions Review

Caring Transitions is a senior moving service specializing in managing relocations, helping clients with downsizing homes, estate sales and online auction services. The company guides retirees and their families through potentially stressful life transitions with customized plans to meet each client’s unique needs. Caring Transitions provides senior moving services in 41 states through a network of over 200 franchise locations, leading us to included the them in our Best Senior Moving Services Guide because of its extensive network across the country.

Each Caring Transitions franchise earned the Certified Relocation Transition Specialist (CRTS) designation, the highest credential awarded in the senior moving service industry. All Caring Transitions employees are bonded, insured, screened and pursue continuing education to stay current on all aspects of the industry. The company is listed on the respected Entrepreneur’s Franchise 500 list.

  • Relief from physical and psychological stress that can accompany moving
  • Save time and money with one service coordinating all aspects of relocation
  • Demystifies sorting through years or decades of items and deciding what to keep

  • Services are currently unavailable in six states, but new franchisees are welcome

Getting Started with Caring Transitions Senior Moving Service

Caring Transitions offers free consultations. Call the company’s toll-free number or submit the online form on the website to get in touch with the nearest office. You can also use the “Locations” tab on the site to find your local office and call directly.

Once you decide on the services you need, Caring Transitions coordinates with organizers, movers, real estate agents, lawyers and any other professionals required to make your move or right-sizing stress-free.

Managing Your Move with Caring Transitions

Caring Transitions handles the big picture or the smallest detail for your relocation with the end goal being a smooth transition to your new home. The company strives to work both efficiently and compassionately while coordinating each aspect of moving to a new home, while you maintain control of the transition process. Each client partners with a local Caring Transitions office through senior moving consultants who are familiar with the surrounding community and its resources.

Caring Transitions Senior Service Options

Caring Transitions divides its senior moving services into three categories: relocation and move management, downsizing, and estate sales and online auctions.

Declutter and Downsize with Caring Transitions

Whether you are moving or merely right-sizing space you will use differently than it’s been used in the past, Caring Transitions specialists will work with you to declutter your home or place of business. Caring Transitions works with you to prioritize things you own that you need to keep or will enhance your phase of life. The items you save get organized, and what you no longer want or need are professionally assessed for value and sold via Caring Transitions Online Auction after being cleaned and photographed. Your specialist oversees the organization of items you donate, give away or throw away, and you receive as much help as you wish with decluttering papers and figuring out which documents to keep and which to destroy.

Caring Transitions Start-to-Finish Moving Service

 Caring Transitions service locations

Service Locations, Source: Caring Transitions

Caring Transitions’ senior moving service coordinates relocations from start to finish, which removes a significant burden from retirees. The company’s space planning software is put to use to show you how your items will fit into your new home. Caring Transitions sources movers and packers and boxes are color-coded according to the room where they will be unpacked. If you need a realtor, Caring Transitions has relationships with trusted home sales professionals, as well as painters and cleaners who can prepare your home for sale. Unpacking and home staging is available, so everything is in its place when you step through your new front door. Caring Transitions also offers moving services to businesses and those who are moving due to divorce.

Caring Transitions Estate Sales

If you have been left to sort through a home full of items due to a death in the family, Caring Transitions can assist with their estate sale services. Considering the time it usually takes to go through everything during one of these liquidations, this service can save you the expense of frequently traveling to the home and time off from your job. Items are sorted, inventoried and assessed for value, and the entire home or business can be liquidated after you and your family members decide what you will keep.

Caring Transitions Complaints

The Better Business Bureau rates most Caring Transitions offices with an “A” or “A+”. Complaints we found revolved around clients not understanding auction contracts, although Caring Transitions resolved those issues two or three years ago. Caring Transitions Online Auctions has a listing with the Better Business Bureau with an “A+” rating, although the business does not maintain BBB accreditation.

Caring Transitions features client testimonials on the website, with the most frequent remarks being about company representative’s expertise, professionalism, dedication, sincerity and kindness.

caring transitions screenshot

Source: Caring Transitions

Caring Transitions Q&A

  • How do Caring Transitions franchise owners become Certified Relocation and Transition Specialists (CRTS)?
    To be eligible to take the CRTS exam, franchise owners must possess at least a high school diploma and fulfill at least one of four eligibility requirements:

    • Have one of the approved industry credentials such as Certified Senior Advisor or NASMM Front Door training certification.

    • Have a degree or certificate from an accredited institution in a field related to working with seniors.

    • At least two years of paid experience working with seniors.

    • Completion of the Senior Relocation training course.

    Upon passage of the CRTS exam, franchise owners receive the certification and must complete four continuing education units (CEUs) each year for recertification.

  • How does the Caring Transitions space planning software work?
    Caring Transitions space planning software first creates a scaled computer-aided design (CAD) template of your new home. An employee photographs and measures furniture you plan to move into the new location and enters the dimensions of each piece into the software to produce a color-coded blueprint of your items in the new space. Not only does this help with visualizing and planning your rooms, but the final template also is a plan for movers to place your furniture and belongings.

  • What can I do if Caring Transitions senior moving service is not in my area?
    Caring Transitions has a presence in most states, but at the time this was written, none in Alaska, Delaware, Missouri, New Hampshire, North Dakota, Rhode Island, Utah, Vermont, and West Virginia. The company is seeking franchisees, so call or check the website to see if there’s an office near you.

  • Which items sell most often in a Caring Transitions estate sale or online auction?
    While almost every item has a buyer somewhere, the most popular and sought-after items at Caring Transitions estate sales and online auctions are cars, farm equipment, silver, designer clothes, shoes and purses, vintage jewelry and watches, new and gently used electronics and smartphones and collectible dolls.


Caring Transitions takes a customized approach to senior moving services by treating clients, their homes and belongings with the utmost respect. As older adults transition to a new living arrangement, Caring Transitions makes this major life transition seamless and stress-free while honoring the client’s past and embracing their future.

Caring Transitions Reviews

Recent Reviews

Featured Review
November 24 2019 2:19AM

Everything was cleaned out and shredded (if needed); value established for tax receipts. Items were delivered to charity for donation. The house cleaned, floors swept and ready to show for sale. We could not believe the transformation. Then they delivered a piece of furniture and a box to Charlotte at Riderwood. Mr. ** returned keys to the house and more...his staff found and returned more than $ 6500 in cash! Plus, his fee was extremely reasonable.

Not only was Mr. **, honest but his team did a fabulous job. I highly recommend them. The company can help sort and do exactly what you want done. They can help you finish completely and faster than alone. They shred items on site. Before starting work, they walk through with you and work hand in hand with you as desired. They walk though with you at the end as well. They are accommodating, compassionate, competent, thorough, business-like and at the same time warm and polite while absolutely professional.

I cannot say enough good about them. Plus it was done in less than 1-1/2 days. I am amazed. Feel free to share this with any senior who is downsizing and or cleaning out their house for sale or rent or initiating a move.

Pat H.
Silver Spring, MD
March 06 2022 10:30PM

I was thinking about selling my beautiful antique items, collectibles etc... maybe worth total 4000 dollars if sold at fair market value. It was a downsizing sale and I had already put everything into lots.

I was wondering why, CT bids Murrieta, Hemet area CA, company got upset that I had already did this work. I got my quote. They wanted 1540 dollars per sale (I was told that it would take 3 sales), plus 25% from proceeds (a so called discount from 35%), plus 3.5% Paypal fee.

AND if they needed to bring anything to the dump for me, It would cost me another $600 per load. Well do the math; It would have had to pay in the end. I am shocked at the greed. Supposedly my sale would have required two people 4 days to stage etc.

Well as I mentioned, I already "staged" it for them. All it would of taken is pictures and 4 hours to pick up the items. Well nothing like cutting your nose off to spite your face. I will have my own sale and keep 100%. Watch out what you sign!!!

Elizabeth H.
Riverside, CA
February 21 2022 8:41PM

Nest of Thieves/Nido de Ladrones. My family and I feel that these con artists feast off the deaths of beloved family members. Their contract is designed to protect them at all costs and if you sign it you will be exploited as we were.

They paid us less than $100 for 2+ rooms of furniture that they classified as “excellent condition.” Their “on-line” auction is fraudulently represented.

They did not voluntarily let us know when the auction was scheduled and when we called in to inquire about the date, we were told it had already taken place.

Their telephone representatives also told us that all of our decedents items had been sold during their “on-line” auction but we and extended family members saw several items for sale at their associated store called Annabelle’s Attic located on Speedway in Tucson, AZ.

Finally, when you realize that your family has been literally robbed due to grief, you might decide to try to defend your deceased loved ones against this company.

Let us save you the time, stress, and trouble. We - and sympathetic neighbors - contacted the following through telephone calls, texts, letters, and emails: the local franchisee, the headquarters of the franchise, the judicial system, and various Arizona consumer fraud agencies.

We were told that they could not help us. This franchise/company are experts at preying on people who are grieving and we hope that anyone reading this will find another company. Please do not allow this Nest of Thieves / Nido de ladrones to hurt your family.

Grieving F.
Tucson, AZ
February 15 2022 3:54PM

BEWARE OF THIS COMPANY'S PREDATORY BUSINESS PRACTICES!!! I hired them to do my mother's estate. They took all of the proceeds and sent me a BILL!! when I disputed that bill KenE Stocks sent me a much higher bill!!!

I have tried all the way to corporate with Ray ** and Joe ** to resolve this and they just don't care. Use a different company. There are plenty of estate companies that split proceeds. This companies contract and service is only to line their pockets.

Cynthia A.
January 26 2022 5:42PM

I should have read all the other negative reviews...basically the same results...they had no care handling possessions and trashed many more things than were sold. I thought I would be able to donate some money to charities when it was over but I just received a bill.

Jay M.
Sandy, UT
October 17 2021 7:36PM

I trusted them to be fair. I gave them many brand new items. Jewelry. They took everything. Gave me $800 supposedly for the jewelry. They billed me $600 and $495. Therefore they got a lot of property to take to an auction.

I ask how it worked and was told there was a couple of ways to one they give you a flat amount for everything or after the auction I could pay them. So I paid them $1095 and they got all my stuff and gave me $800 I am sure they got more out of the auction than that.

New In the box Air Fryer, New paint for garage floor enough for a 3 car garage. New never opened balance training platform. Hp printer with stand. New never used exercise bike. 1 year old (3) person chair and ottoman plus pillows. Two never used patio chairs. New never used snow blower.

Jewelry armoire 3ft tall. Step Ladder and (2) step stools. 6 sets curtains never opened. Toaster oven. 48 piece set of cocktail and dessert glassware. 2 medium size garage vacuums. A house vacuum. Set of folding TV tables. Electric hard floor scrubber. New In the box Kitchen Aid mixer.

Corel lasagna pan and square baking pan with lid. Set of 4 nesting oven ready bowls. New never used 13" granite skillet. New never used wall mirror. 6 paintings. And much much more. Too many to post in this review.

Why didn't they let me know what everything sold for at the auction. The women that did the work packing were efficient.

Lahoma K.
Tulsa, OK
September 27 2021 4:50PM

This was one of the worst experiences I have had with someone who is suppose to be there to help you during a time of grief - in fact they have since blamed the poor experience on me saying I was going through a hard time.

Of course I was, it’s the pandemic and I had lost my father, but it was their actions which led to us having a horrible experience.

Before you hire Caring Transitions of the Chippewa Valley (and from the other reviews sounds like any group from caring transitions) you need to make sure you have gone through every single object in your house and that you know what is and is not there.

In all honesty, if you have time, you might as well mark the prices on all of them and sell them yourself. Having a sale put on by yourself will be less emotionally draining than working with these people.

Make sure to state that you want to see that inventory list and any photos before they put them online. I say this as even before this point, but especially after, they feel that they own all your objects both inside and outside your house.

If you find something that wasn’t supposed to be there, you will be told that you are “ruining our sale”, not your sale as the person who hired them, but their sale.

I expected them to have common decency, and procedures set in place to make sure there was every opportunity to make sure items that were not to be a part of the sale would not be included.

As we brought up issues they continually changed what was their “standard protocol”. To me that would mean providing any list of objects that are being put up online would be provided to myself and my family with time to review it.

This did not happen in any way shape or form. I do not know at what point they took this inventory, the photos, nor placed them online and I was in the house the whole time they were there.

Granted they made it very well known that they thought it was horrible of me being there and that I was causing them frustration by being at the house teleworking (so not looking over their shoulder - but it meant I heard them calling our stuff crap and ugly) - so had no chance to make sure the inventory was correct before being advertised.

Again, as the person who has not gone through this before and in a state of grief - one would hope that they were in your corner wanting to help make this tough experience at least a little bit easier.

Instead if felt (and this is how it felt I do not know their intention), but it felt like they actively did not want me to see any of these objects in fear that I would say no they are not for sale.

They also would comment on which items they would like and how cheap everything was (when I knew they were not cheap - many items were priced way too low).

I was not looking to make a profit off of the sale, I needed help with clearing out the house and wanted to make sure the items that were nice could go to a new home. Instead they broke items, belittled us and made sure I knew how little they thought of the quality of our belongings.

I was not working to make a profit off of the sale of my belongings. However, it was clear that they were working to make a profit off of me and my family. To give them credit there were four people who were incredibly empathetic, nice, and kind.

The other two-thirds of the company that I interacted with were completely un-empathetic, unprofessional, and uncommunicative.

When you are in a place of mourning, you need people who will be in your corner. These are not those people. You are better off on your own, and probably much better off with a different estate sales company.

Lex H.
Chippewa Falls, WI
September 24 2021 1:49PM

Should have done more due diligence before engaging Caring Transitions of Baltimore to handle assisting us with recent move out of a nearly 7,000 square foot home filled with furniture, high value antiques, art.

The rep from Caring Transitions who showed up explained that they charged 65 an hour for all their services...what he did not fully explain is that they ALSO take 35% of all sales made (after subtracting any credit card or PayPal fees)...

They also did not fully explain how their online auction works or how short it is...after spending weeks getting ready, the sale only ran for three or four days online with nearly 300 'lots' in our sale.

As we saw bidding progress, it was clear that their audience of over 7,000 buyers knew that the sale time was short and that they could get 'steals' (not bargains) on many items.

The net of it is that a sale that generated $22,700+ according to Caring Transitions records resulted in a net check to us of $3,700 after all the fees and expenses charged and that included sale of collectible, high value Bourbon that sold for over 5,500...they take 35% of everything...

BOTTOM LINE: if you are going to use Caring Transitions...ASK MORE the contract carefully before you sign and see if there are negotiation, if you have a large sale, get the 'split' on the sale proceeds to more like 70/30 or 75/25 because you are 'paying twice' for services...

Once when they prep everything for sale and again when they sell it. I should have been much more diligent...Now I have no leverage and there isn't anything I can do except help increase awareness for future customers.

Ben G.
Baltimore, MD
December 02 2020 3:29PM

I disputed a tax rate for an auction Ryan ** of Caring Transitions initiated. He posted a tax rate prior to the sale and raised it post sale. When I questioned him he decided to close my account for any future business.

I offered an option to resolve the situation and returned a comment that I was a "liar." I don't remember ever being treated in such a way as a paying customer and I reject his business practice.

William H.
Thornton, CO
November 20 2020 9:46PM

You people are absolutely vampires preying on the elderly. There should be laws against what you do; it is absolutely criminal. What you charge and the way you rob people; you should be prosecuted.

You badly damaged my furniture and never did what you told me. No one will probably see this but I sure tell everyone I know about the stuff that you do.

Ken A.
Prescott, AZ
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