Caring Transitions

My experience with my relocation was wonderful. I moved from one independent living apartment to another and was quickly unpacked and back to my normal life. Caring Transitions of Granbury sent four very helpful and kind employees that were efficient and took special care of my treasures.

I actually left the apartment and left them in charge! To my delight when I got home, all was in its perfect place. I found out they actually took photos to replicate as close as possible where things went. The sheets were even on my bed for me!

I was able to walk in and start enjoying my new place right away. The cost was fair and the staff was incredible.

I would like to give Caring Transitions 5 stars because they simply earned it. Getting an estate ready for sale is a daunting and emotional task. They eased this job for my family and me by sorting household treasures and bulk for auction, donation, or just to be hauled away.

There were some mistakes with items, but Caring Transitions was transparent and apologetic. The loss of a loved one and the care of their estate to get ready for sale was so much easier with Caring Transitions.

I used a Caring Transitions representative, Mill **, Washington location, to help me downsize my collectibles, namely a record collection. This was my first time using Caring Transitions and I had questions and comments on the listings for my merchandise.

After all the auctions were completed I received an invoice where the owner of this operation divided up the proceeds. She first tried to bill me over $1300 for moving the merchandise. I reminded her that I delivered all the items and there was no moving expense. She corrected this error.

But, the main concern is that she charged me almost $1000 for simply answering my questions at a rate of $300/hr. Our contract specifically stated that she was to receive a certain percentage for her services and an additional small percentage to cover bidder payment fees.

There was never any mention of billing me for questions or comments, in fact, I asked specifically if there would be any other costs to me and the answer was no, It is not in the contract. This was a very dishonest theft of my proceeds. This person cannot be trusted to deal honestly or fairly based on my personal experience.

Dear Review Reader, first know this: Overall, the estate sale business is a racket. Unfortunately, there are no alternatives, and all of these companies take advantage of vulnerable, overwhelmed people who just want it all to be over.

As experienced St. Vincent de Paul volunteers and antiques flea market enthusiasts, we knew this truth going into this process. Because we knew about the racket, we had the hope that that we could do better than average. Alas, it was not to be, because we, too, were vulnerable, overwhelmed people who just wanted it to be over.

Estate sales and liquidations of all kinds are designed to COST you money, so take my advice: If the estate contains things of value, and you know what you have, collect those things, pile them in your garage or spare bedroom, and sell them yourself.

You’ll make more money per sale, perhaps enough to disposition the rest of the estate. Let the rest go. Hire a junk hauler yourself to collect the rest, separate, and donate. Then hire a cleaning service for a one-time move out clean.

Middlemen estate liquidators like Caring Transitions just take you to the cleaner, and they do it in a way that makes you keenly feel like you are being cheated and disrespected.

Details on our experience with Caring Transitions specifically: Pros – overall, the CT staff team we worked with was VERY nice, and they worked very quickly. Cons – there are several. I would NEVER choose to do business with them or similar companies again.

First, if you have a large estate to deal with (lots and lots of stuff), the CT process is rushed, which leads to a slip-shod job. From a collectibles perspective, the team often does not know what they have and overall do not do a good job *selling* your items.

As a result, the auction listing descriptions are generally terrible. Beautiful items are undersold with buyers unable to handle them, and some listings are written such as to turn off the buyers.

For example, we had a lovely and very sturdy glass-topped rattan table and 4 chairs that needed a little paint touch-up and cushion recovering. The beveled glass top alone was worth $100. The auction description said “paint chipped, cushions tattered.” It sold for $11.

Any half-competent person could have sold it as is for $50 or more on Facebook Marketplace and not paid any commission. There were dozens of examples in our more than 300 listings.

Next – all the sketchy business practices will leave a knot in your stomach with the knowledge you are being cheated and the helpless feeling of being unable to do anything about it. At a minimum, if you choose to do business with CT, you or a family member needs to closely supervise the entire process.

We had to coordinate the sale remotely from a couple hours away and had to deal with a non-transparent sorting/listing process, sketchy undocumented side deals with resellers, thefts, and undiscerning landfilling of perfectly good items with minor defects.

Yes, there were things that went missing for multiple reasons: 1) Theft – we had two pricey men’s coats disappear without a trace and “no one remembers them,” despite their being very distinctive.

The franchise owner tried to weasel his way out of the liability by saying that they “probably wouldn’t have listed the coats, so they were unsellable anyway,” implying they were trash or that it was okay for someone to have walked out with them.

After a fierce negotiation, we did get partial compensation for them, but less than 50% of their pre-owned, vintage market value.

2) Undocumented side deals with resellers – We signed a contract for CT to conduct an online auction, which is documented and controlled. However, during the sorting and listing process, the franchise owner brought in a reseller who cherry-picked items.

He failed to keep an itemized list of what was sold, and did not provide a receipt for the transaction. He could have sold anything for any amount of money, and we would have no way of knowing that it even happened.

He only informed me of the side deal after I had noticed and inquired after a missing item, and he was unable to remember whether several other items I had noticed as missing were included.

3) Landfill – After the thefts and the reseller fiasco, we started watching the process very closely, but it was too late. Inspection of things in trash bags destined for landfill were found to include things that were perhaps just dirty and needed to be wiped down or laundered or things with minor defects.

CT staff had deemed them unfit for auction, which is fine and is their contractual prerogative, but we the owners were not given the option to help rectify the situation or disposition them ourselves. They were just thrown out and hauled away without notice to us for right of first refusal.

Finally, the auction and closeout. CT sold us their services with two lies: first by saying that online estate auctions yielded better sale prices than tag sales and that the size of the CT audience drove prices much closer to market value. This is either wishful thinking, incompetence, or a bold-faced lie.

Things went for pennies on the dollar versus market value and versus what I’ve seen at tag sales – and when I say market value I mean the price people are willing to pay for pre-owned items based on other online sales of similar goods, not original purchase value.

They try to tell you that you don’t know what market value means, but if you’ve ever shopped eBay, Etsy, or FB Marketplace, trust yourself – you know.

The auction listings disappear upon expiration of the time, and the results are not visible to the client until they provide you with a spreadsheet, which in our case took more than 2 weeks after the auction ended.

And then, you just get a list of the listing titles and their supposed selling price, so you can’t see anymore what was actually in the lot or what the price was upon closing. We had listings titled “What will you have?” and “Remember the 60’s?”

He wanted to charge us extra to provide a report with the itemized descriptions from his database. Again, the lack of transparency is very troubling.

The second lie was “the vast majority of the time, the auction proceeds will more than cover the expenses, and CT ends up writing the client a check.” Like I said at the beginning, the estate sale racket is designed to COST you money.

We had three households’ worth of stuff to liquidate, but even with the high volume, we not only lost our $2000 deposit, we ended up paying out another several thousand dollars. I know. This is a horrible process, there are no good alternatives, and for that I am so sorry. Learn from us.

Save yourself the stress and headache and heartache. Collect the treasures from your loved one’s estate, gather the vintage and collectible things worth money to sell yourself over time, hire a junk hauler, and have him donate as much as possible for the tax write-off. Then at least you get to claim actual market value for the estate contents.

I chose one star, because it did not allow me to choose zero stars. My family used this company to disburse personal items of our deceased parents. (They were highly recommended by our realtor). A home they created together for over 45+ years before they passed.

Many items (like other reviews I wish I read before hiring them) were priceless to the family but realistically we understood the risk of low sale prices.

We entered into the contract knowing (what we were told/what we signed) was the cost as well as the statement “in the end, we’ll be giving you a check”.

Reality, in the end we not only received zero dollars from the estate sale (which by the way sold at a higher dollar then we were quoted for the entire cost), but ended up paying double the cost we were quoted stating "extended setup fee".

This company advertises itself as "charity" and "helping you/your family transition"... The actual truth, they are a for-profit business and have no regard for you, your family members, the property or items sold/not sold.

Their sole function is to turn a profit. Which at face value is not a negative opinion of them... they just need to ensure when meeting with potential clients, they advertise as such... families like mine, would have made a different choice.

Additionally, on pick up day (this is for the sellers/future clients) - have an owner on site during the setup and pickup day.

They will allow buyers & workers to trample mud, dirt, ding walls, etc on the inside and have zero regard for the outside of the property (driving/parking on grass) claiming "that's just how it is", "we'll broom sweep up the dirt" and "it will grow back".

It was hard enough losing our parents but to watch them completely disrespect their memory was an emotion we did not expect. I know better than to hire a company without research, but they came highly recommended and we trusted them during our deepest moments of grief.

CARING TRANSITIONS, the estate sale company we hired was nothing but predatory and swindled us out of thousands. Needless to say, we were not happy and I have no qualms about passing on the name: CARING TRANSITIONS. DO NOT HIRE THIS COMPANY FOR ANYTHING!!!

This Company does nothing but go after baby boomers and older folks, who are either downsizing or a loved one has passed and needs to move on. It’s so shameless what they do and if you have the chance, read their reviews. (THEY ARE HORRIBLE!)

I wish we had vetted them but we were under such a tight timeline, we didn’t honestly have the time (AND CARING TRANSITIONS TOOK ADVANTAGE OF OUR SHORT TIMELINE).

We feel they did nothing but steal our estate and left us with a mere $200 after they took out their numerous fees, some of which were not divulged until auction was over with. We are sad we were “taken" and I feel it’s my duty to inform as many folks as I can.!

Give yourself enough lead time, if you are moving, so you can sell a lot of stuff on Marketplace. We have since learned this valuable tip/lesson.

Remember the name: Caring Transitions. They are not caring! I would never recommend this company! take care of my pet fish, (you have to be kidding!), let alone take care of our cherished heirlooms!

Tell all your friends and by all means, your loved ones to steer clear of Caring Transitions, crooked from the get-go!

I will continue yelling at the top of my lungs and to anyone who will read this review or put it out there on every social media outlet we can think of...Stay away from caring transitions!!! Signed, Mad in Minnesota (Our MN “Nice” was sorely taken advantage of).

I was thinking about selling my beautiful antique items, collectibles etc... maybe worth total 4000 dollars if sold at fair market value. It was a downsizing sale and I had already put everything into lots.

I was wondering why, CT bids Murrieta, Hemet area CA, company got upset that I had already did this work. I got my quote. They wanted 1540 dollars per sale (I was told that it would take 3 sales), plus 25% from proceeds (a so called discount from 35%), plus 3.5% Paypal fee.

AND if they needed to bring anything to the dump for me, It would cost me another $600 per load. Well do the math; It would have had to pay in the end. I am shocked at the greed. Supposedly my sale would have required two people 4 days to stage etc.

Well as I mentioned, I already "staged" it for them. All it would of taken is pictures and 4 hours to pick up the items. Well nothing like cutting your nose off to spite your face. I will have my own sale and keep 100%. Watch out what you sign!!!

Nest of Thieves/Nido de Ladrones. My family and I feel that these con artists feast off the deaths of beloved family members. Their contract is designed to protect them at all costs and if you sign it you will be exploited as we were.

They paid us less than $100 for 2+ rooms of furniture that they classified as “excellent condition.” Their “on-line” auction is fraudulently represented.

They did not voluntarily let us know when the auction was scheduled and when we called in to inquire about the date, we were told it had already taken place.

Their telephone representatives also told us that all of our decedents items had been sold during their “on-line” auction but we and extended family members saw several items for sale at their associated store called Annabelle’s Attic located on Speedway in Tucson, AZ.

Finally, when you realize that your family has been literally robbed due to grief, you might decide to try to defend your deceased loved ones against this company.

Let us save you the time, stress, and trouble. We - and sympathetic neighbors - contacted the following through telephone calls, texts, letters, and emails: the local franchisee, the headquarters of the franchise, the judicial system, and various Arizona consumer fraud agencies.

We were told that they could not help us. This franchise/company are experts at preying on people who are grieving and we hope that anyone reading this will find another company. Please do not allow this Nest of Thieves / Nido de ladrones to hurt your family.

BEWARE OF THIS COMPANY'S PREDATORY BUSINESS PRACTICES!!! I hired them to do my mother's estate. They took all of the proceeds and sent me a BILL!! when I disputed that bill KenE Stocks sent me a much higher bill!!!

I have tried all the way to corporate with Ray ** and Joe ** to resolve this and they just don't care. Use a different company. There are plenty of estate companies that split proceeds. This companies contract and service is only to line their pockets.

I should have read all the other negative reviews...basically the same results...they had no care handling possessions and trashed many more things than were sold. I thought I would be able to donate some money to charities when it was over but I just received a bill.

I trusted them to be fair. I gave them many brand new items. Jewelry. They took everything. Gave me $800 supposedly for the jewelry. They billed me $600 and $495. Therefore they got a lot of property to take to an auction.

I ask how it worked and was told there was a couple of ways to one they give you a flat amount for everything or after the auction I could pay them. So I paid them $1095 and they got all my stuff and gave me $800 I am sure they got more out of the auction than that.

New In the box Air Fryer, New paint for garage floor enough for a 3 car garage. New never opened balance training platform. Hp printer with stand. New never used exercise bike. 1 year old (3) person chair and ottoman plus pillows. Two never used patio chairs. New never used snow blower.

Jewelry armoire 3ft tall. Step Ladder and (2) step stools. 6 sets curtains never opened. Toaster oven. 48 piece set of cocktail and dessert glassware. 2 medium size garage vacuums. A house vacuum. Set of folding TV tables. Electric hard floor scrubber. New In the box Kitchen Aid mixer.

Corel lasagna pan and square baking pan with lid. Set of 4 nesting oven ready bowls. New never used 13" granite skillet. New never used wall mirror. 6 paintings. And much much more. Too many to post in this review.

Why didn't they let me know what everything sold for at the auction. The women that did the work packing were efficient.

This was one of the worst experiences I have had with someone who is suppose to be there to help you during a time of grief - in fact they have since blamed the poor experience on me saying I was going through a hard time.

Of course I was, it’s the pandemic and I had lost my father, but it was their actions which led to us having a horrible experience.

Before you hire Caring Transitions of the Chippewa Valley (and from the other reviews sounds like any group from caring transitions) you need to make sure you have gone through every single object in your house and that you know what is and is not there.

In all honesty, if you have time, you might as well mark the prices on all of them and sell them yourself. Having a sale put on by yourself will be less emotionally draining than working with these people.

Make sure to state that you want to see that inventory list and any photos before they put them online. I say this as even before this point, but especially after, they feel that they own all your objects both inside and outside your house.

If you find something that wasn’t supposed to be there, you will be told that you are “ruining our sale”, not your sale as the person who hired them, but their sale.

I expected them to have common decency, and procedures set in place to make sure there was every opportunity to make sure items that were not to be a part of the sale would not be included.

As we brought up issues they continually changed what was their “standard protocol”. To me that would mean providing any list of objects that are being put up online would be provided to myself and my family with time to review it.

This did not happen in any way shape or form. I do not know at what point they took this inventory, the photos, nor placed them online and I was in the house the whole time they were there.

Granted they made it very well known that they thought it was horrible of me being there and that I was causing them frustration by being at the house teleworking (so not looking over their shoulder - but it meant I heard them calling our stuff crap and ugly) - so had no chance to make sure the inventory was correct before being advertised.

Again, as the person who has not gone through this before and in a state of grief - one would hope that they were in your corner wanting to help make this tough experience at least a little bit easier.

Instead if felt (and this is how it felt I do not know their intention), but it felt like they actively did not want me to see any of these objects in fear that I would say no they are not for sale.

They also would comment on which items they would like and how cheap everything was (when I knew they were not cheap - many items were priced way too low).

I was not looking to make a profit off of the sale, I needed help with clearing out the house and wanted to make sure the items that were nice could go to a new home. Instead they broke items, belittled us and made sure I knew how little they thought of the quality of our belongings.

I was not working to make a profit off of the sale of my belongings. However, it was clear that they were working to make a profit off of me and my family. To give them credit there were four people who were incredibly empathetic, nice, and kind.

The other two-thirds of the company that I interacted with were completely un-empathetic, unprofessional, and uncommunicative.

When you are in a place of mourning, you need people who will be in your corner. These are not those people. You are better off on your own, and probably much better off with a different estate sales company.

Should have done more due diligence before engaging Caring Transitions of Baltimore to handle assisting us with recent move out of a nearly 7,000 square foot home filled with furniture, high value antiques, art.

The rep from Caring Transitions who showed up explained that they charged 65 an hour for all their services...what he did not fully explain is that they ALSO take 35% of all sales made (after subtracting any credit card or PayPal fees)...

They also did not fully explain how their online auction works or how short it is...after spending weeks getting ready, the sale only ran for three or four days online with nearly 300 'lots' in our sale.

As we saw bidding progress, it was clear that their audience of over 7,000 buyers knew that the sale time was short and that they could get 'steals' (not bargains) on many items.

The net of it is that a sale that generated $22,700+ according to Caring Transitions records resulted in a net check to us of $3,700 after all the fees and expenses charged and that included sale of collectible, high value Bourbon that sold for over 5,500...they take 35% of everything...

BOTTOM LINE: if you are going to use Caring Transitions...ASK MORE QUESTIONS...read the contract carefully before you sign and see if there are negotiation points...like, if you have a large sale, get the 'split' on the sale proceeds to more like 70/30 or 75/25 because you are 'paying twice' for services...

Once when they prep everything for sale and again when they sell it. I should have been much more diligent...Now I have no leverage and there isn't anything I can do except help increase awareness for future customers.

We hired Caring Transitions for our second estate sale. We had one sale late spring, that sold a lot of our stuff. I needed to finish downsizing, as my husband has an aggressive form of dementia.

The local manager of Caring Transitions is really nice, as he's telling you he is there to help you get through this difficult transition.

It is a business preying on people in real need of assistance in gaining some financial benefits from a lifetime of investing in things they enjoy and love.

I can't speak for all Caring Transitions franchises, but the one in the Augusta, Georgia area is out for the money, and blaming the customer if you complain. It started with our possessions being lumped in plastic tubs or boxes and listed for a $1.

I was told not to watch the online sale, because it changes dramatically toward the end. How does a tub of items not listed, and possibly worth several hundred dollars get sold for $11? And, the guys who were brought in to pack and move us were absolutely the worst.

We rented a POD, but instead of packing it properly, they took up nearly half the POD with an outdoor swing and other items that were not broken down to fit properly. Parts were left where the few items that were taken apart were.

It was dumb luck that I found what would have been expensive replacement parts laying on the ground. The cleaning crew (NOT a part of Caring Transitions!!!) had to keep pointing out items to the movers, that were left behind.

In the end, the cleaning crew I hired gathered everything that was left behind, and are holding them for me. We got our stuff in the new house. 60+ year old China my husband brought back from Vietnam was not wrapped. Precious art was tossed in boxes with other items.

There were many boxes that weren't even full. One box had books and lighters. A sure fire hazard. They packed heavy pantry items in huge boxes, and hangers in small book boxes.

Furniture was broken, but the local Caring Transitions manager said it was my fault as it "had to have been broken before the move." It was NEW!

All I can say is the local Caring Transitions manager in the Augusta Georgia area is ready to blame anyone but the people he hires. He has really efficient, nice people, but he is all talk. According to him, his people never do anything wrong.

BTW - He sold over $9000 of our possessions. We are going to get a check for about $2000. That isn't the 35% I signed up for. It is way, way, way more. That money was for my husband's care.

I disputed a tax rate for an auction Ryan ** of Caring Transitions initiated. He posted a tax rate prior to the sale and raised it post sale. When I questioned him he decided to close my account for any future business.

I offered an option to resolve the situation and returned a comment that I was a "liar." I don't remember ever being treated in such a way as a paying customer and I reject his business practice.

You people are absolutely vampires preying on the elderly. There should be laws against what you do; it is absolutely criminal. What you charge and the way you rob people; you should be prosecuted.

You badly damaged my furniture and never did what you told me. No one will probably see this but I sure tell everyone I know about the stuff that you do.

We used Caring Transitions recently for our Estate Sale. We worked with Lynn, Gina & Steve. They were all very knowledgeable & professional. We heard from friends who attended the sale that the set up was very organized & fairly priced. Caring Transitions communicated with us from start to finish & were very honest & transparent. We would highly recommend them for any transition service they provide.

Preparing for another upcoming move and having read the reviews for Caring Transitions, I have to say I’m shocked! I utilized Caring Transitions. in Jacksonville, Fl. In 2018 and the service was so great that I’d never consider any other service! Michelle **, her husband and their entire staff were amazing. Sad to see other cities have issues but the reviews should not reflect on the local franchises. I’m praying they’re available for my next move in a few months!

Caring Transitions of Joppa, Md. took me to the cleaners!! Three story house full of antiques and fine furniture. Total sales of slightly over $4,000. Should have been 6 times that amount. They only had sales for four hours on two days. No way could they have disposed of everything in that short amount of times. Could not get an account of sales except for 13 large items. They could have done anything with rest of items. Complained to home office but never got a reply. I would not recommend them to anyone!!! Garage sale would have done much, much better.

I would never trust this company. Do yourself a favor and RUN away from Caring Transitions, Columbia, SC. I hope this post saves someone and their family from getting ruined. You would do better to call 1800 junk and pay them to take your family members beautiful items away. Its the same thing.

Adrianne ** and her crew sold my mothers items for nothing and my mother ended up getting taken advantage of as a senior citizen. She lost hundreds of dollars and 12 pages of treasured items. No one will answer our calls and corporate wont return phone calls. They are frauds and they seriously DO NOT care. They are heartless people.

They are thieves and I hope to God they all go to Jail one day. Do yourself a favor and never use them for an estate sale or for anything for your Senior living needs. They are taking advantage of the elderly and their children who are left behind to sell their items. I hope if you are reading this you don't use them, I do not want another person to go through what we experienced.

Caring Transitions of Scottsdale owes my family over $700 for an estate sale in September. After three reminders, I finally received a check from in November. It bounced. The corporate office took my complaint but nothing has happened.

My very dear elderly friend that is 78 hired this company to do her living estate sale as she was moving in with her daughter. She trusted them when she signed to contract. A few days before the sale she went to the home and the owner of the franchise was busy putting items from the house into her van! When she went into the house, there were more boxes packed and ready to take.

When the owner asked what she was doing, she told her they were things they couldn’t sell. The owner could see what the items were and knew they were perfectly saleable. She call her son in law who came right away and told the owner of the franchise to put it back. According to the contract, what was left after the sale was to be left so the owner could donate it to the charity of her choice.

By removing items before the sale, would that be considered theft? This company conducted the sale Friday 10-2 and Saturday 9-2. There was no advertising in the local paper and on the main road, there were no signs. I thought the sale wasn’t happening because there were no signs until at the residential crossroad and it was a small sign that was hardly noticeable.

With these hours and lack of signage and advertising, it is no surprise that maybe a quarter of the items were sold. A city business license is required and they were not licensed. They are required by state law to collect sales tax, but they didn’t. By their contract, they have 14 business days to settle with the client. She has not heard from them and it has now been 15 business days. I feel that my 78 year old friend was taken advantage of.

I think the company knows they got caught removing items and walked away with whatever amount they sold even though the contract was for over $3,200 that they required she sign. At this point the contract has been broken by the franchise owner and my friend is left hanging. The only good thing to come of this is I doubt they sold over $1000 in those 2 days so that is all they got when the contract was for 3 times that. That is why I feel confident they knew they were wrong in what they did and how my friend was treated. I will be letting the proper authorities know how my elderly friend was treated by this company and the city for they are operating in the city without a license.

I had a bad experience with this company. I usually don't write bad reviews, but this one sticks in my crawl. After experiencing the death of a parent, it was a vulnerable time in my life and this company added to my stress. I dealt with Todd **. He was totally disorganized and would make promises about returning calls or emails, but would not follow through. The night before I was scheduled to meet him, he took it upon himself to share my email with a realtor, who aggressively pursued an order, though I had not asked Todd for this.

The worst offense to me, though, is that Todd walked through the estate and told me that "there is not enough here" and I would be paying him roughly $500 for his services. I ended up using a competitor, Fabulous Finds, they were great. They did the estate sale and actually sent me a check for over $ 2000.00. So please be warned about this man. Thanks.

After my phone call to Caring Transitions, Wynesta Dale set up home contact indicating plan for estate sale about October 26, 2019. When she and her husband arrived and looked around, seeing that I did NOT have antiques, silver set, tea sets etc., I could immediately sense that my modest 3 bedroom home furnishings and cluttered garage was not to their liking.

When we sat down to discuss the estate sale, Wynesta Dale advised me that they would take care of selling and cleaning out everything, and CHARGE ME $3000.00!!! Whoa! Wait just a minute, most estate sales organizations sell one's items and retain 40% to 50% of the proceeds. Don't be fooled by the "compassionate approach" statement on their website. Caring Transitions cares about their bottom line, not that of the customer. By the way, I am 80 years of age, and I am not a fool.

I met with Kathy ** who is located in the Tri Cities. I am moving and needed planning and insight on the smaller space I was moving into. She said she had a name for me to contact when I arrived. Never heard from Kathy again.

This review is Caring Transitions of Carlsbad (Owner Dawn Lesicko). Please do not use her services as she is either unethical or unorganized. I used this company after my mom passed away and my sisters and I were in the process of selling her house. We were unsatisfied.

The reasons are extensive but here are the top 3. 1) We found multiple brand new, with tags, expensive items in the trash before the sale. When asked we were told the items were dirty. Yes, they were dusty from having been in a garage or storage but dirty, no. 2) The sale on site was much shorter than planned. A couple hours on a Friday and only a few more hours on a Saturday. Not enough time for the large house with a lot of items. However, here is the real issue: 3) When we were presented with a bill after the estate and online sale she was unable to provide us an accounting for items sold at the time of the sale and later at the online sale.

It took months to finally get an accounting and when finally she did, it was clearly made up. As I went back to the online sale and purchased items. In her accounting she said these items were not sold or her price on them was completely wrong. In addition, there were many items of my mother's on the website sale that were under other estate sales.

Caring Transitions of Carlsbad is either unethical or unorganized. Either way, move on.

My parents trusted Caring Transitions of Columbia, SC (CT), to represent their best interest. To "care" about them during the sale of their belongings as they down size and "transition" to a retirement community.

In the end, my parents paid a total of over $8,500.00 to Caring Transitions and no longer have the possessions they could not take with them. I have contacted the corporate office. They tell you they will look into it, but since this is a franchise they do not hold any liability, liability is with the franchise owner. It has been two months and no resolution.

Fortunately, my parents are in good shape, the loss of money has not broke them, but some people are not as fortunate. I am sure this service works well for other, I would presume because the owner is actually a caring person and is caring for their customers instead of looking to gouge them for their own financial gain. I suggest to really research the owner and company, do not go off of what they say, but what is in the contract.

Your best bet is to simply donate the items or hire some help, load up the items and sell them yourself at a flea market or online.

Geno and his team were beyond helpful and excellent in helping me downsize to a smaller office. He cleared out my warehouse in matter of hours and stayed afterwards to help clean up. They were professional, prompt, and thorough. I would high recommend Caring Transitions for anyone looking to downsize. I will definitely use them again!

Caring Transitions (Brad **) in Reno, Nevada was absolutely fantastic in moving my father into an Independent Living Home in Sparks. His crew knew what they were doing and obviously really cared about doing their best for my Dad. I would highly recommend them to anybody.