Colonial Van Lines

They came to pack my house and move it a day late. They were supposed to take three days to pack and load, and they did it all the same day, damaged some of my things, and left some things behind.

I had no way to get them moved because I was moving across country, after they packed everything up they sent another quote and said we needed to pay them an additional $4000 after we paid them 22,000 or they will not give us our stuff.

It was basically like they took our things and decided to charge us more money and there’s nothing we can do about it, they were supposed to deliver our stuff today and never called with a time and never showed up. We had to fight on the phone all day long.

We’ve called probably about 30 times and then they finally said they’re not coming so now they have our whole house of belongings and we don’t know when we’re gonna get it, they completely damaged our walls in the house that we moved out of they will not reimburse us for it until the move is complete and we pay them even more money that we should not even have to pay them. This has been a complete nightmare so please don’t ever use this company .

My experience with this company has been bad. I’ve moved cross country several times and this was the first time that 2/3’s of my furniture and exercise equipment was damaged. And we have missing totes and a missing Werner ladder. I have photos to prove this.

I don’t have confidence that we will see the extension ladder again. The company moved our items from the original truck to their vendor Otis transports and lost items in the process. This is never good!

I asked about this in my initial phone calls with this company and was told once our items were placed on the truck they would not be moved until they were received at our new home. It was a lie. Plus the company arrived a week late to our new home. It was just one problem after the next.

In addition to this we paid almost $10k for a 26 foot truck. We were told initially it would be a full 18 wheeler. That didn’t happen and had to pay full cost even though they couldn’t move all our stuff since they sent out a smaller truck.

This resulted in us having to pay an addition $7,000 for the use of U-Pack. We should have used U-Pack from the beginning. We used them when we moved to Michigan and had no issues. Also the move cost us a lot less and we got what we paid for.

This company used local movers who weren’t supervised when loading the truck and that’s how 2/3’s of our stuff was damaged. They lost items when transferring items from one truck to the next. Big mistake! Now no one is calling me back so I can file a claim.

Lesson learned here: Don't trust these companies to move your belongings and expect them to be intact/undamaged. Use a company where you can control who touches your items. It’s less risky, more cost efficient, and saves you a lot of stress and worry.

Also with these companies you pay based on weight which you have to take their word on. Never good. With U-pack you pay one price for the entire truck which was half of what we paid Colonial Van Lines. Big mistake! Big mistake! I could have saved $5,000!!!!

Definitely NOT PROFESSIONAL, never came to my home for my quote, do not trust, do not use. I hired them 2 1/2 months prior to my move/the sell of my home, I gave them a 40% deposit and THEY NEVER SHOWED UP! Kelly ** promised me a driver and a truck in a specific date, liar.

I had to rent a uhaul and hire thugs through them to pack and store me as I was getting heat from realtors, the broker, ex, buyers as if it were my fault. SO MUCH DAMAGE AND HARASSMENT from these thugs.

Money out of my pocket for that, hotel, two storage units because they didn’t know how to load one. Then I had to hire another LOUSY moving company who did MORE DAMAGES and MORE THEFT.

The stress alone is what Colonial should want to feel obligated for. INSTEAD they have this Donna person who was corresponding with me last year to resolve this. She stopped then started again after I started filing things.

She has the audacity to offer $500 after I stated that won’t TOUCH what you owe me! Whomever the owner is should have called me himself with this situation and how poorly it was handled but no he wants to give me pennies and shut me up, I DON’T THINK SO….

DO NOT USE!!! I've done two moves with Colonial. The first one in 2018 went fine, this one was a disaster. Colonial did not call once like they said they would.

They did not call to let me know when I'd be picked up, they did not call when a manager was supposed to call me back, they did not call to let me know my balance due. They did not adjust the moving estimate despite me calling to go over everything.

I removed some stuff, and added some things. Their answer "we're just gonna leave it as is"...the movers sure didn't. They do like telling you nine times how you can pay them the money owed, though.

I'm supposed to get a $250 credit given all the screw-ups, but I have zero belief that will happen given their inability to do even the simplest tasks such as calling the customer. I don't even care at this point, I just want them out of my life.

This is a company that doesn't do what it says, doesn't know that a contract is a two-way street and does not care when they screw up.

I know many use them cause they are on the cheaper side. Spend the extra couple of hundred. Colonial will nickel and dime you up to that amount anyway.

Please read before hiring Colonial Van Lines and Cal Van Lines. I hired Colonial Van Lines (CVL) for my cross-state move in October 2020 - and what an epic mistake it proved to be! First, I read reviews that were positive and now I’m left questioning the validity of them based on my extremely poor experience. There are even more really bad reviews plus CVL wanted me to sign a non-disclosure agreement (NDA) to accept a low-ball settlement offer they made, which would prohibit me from sharing my experience. I wonder how many other dissatisfied customers were silenced by NDAs.

For my move, I believe their sales rep Karlos made false and misleading statements about their services and provided a low-ball cost estimate that proved to be negligently inaccurate. Their first cost estimate was off by 88% and their final contact stated cost that was supported by specific items lists and pictures was off by 56%. CVL denies being a broker, but I found their fleet consists of 3 leased semi-trailer and a few box trucks on FMCSA.gov site.

CVL hired an “agent” for my move, which is what a broker would do, called Cal Van Lines (Cal), out of CA, which proved to be an even worse company that in my opinion tried to run a scam on me by increasing the “load weight” of my household items by 3100lbs. Their driver named Victor, who turned out to be extremely unstable, irrational, and unethical, even produced false weigh-station tickets to support their weight scam. Victor also proved incompetent at driving the truck since he knowingly backed into a tree multiple times while attempting to back into my driveway.

Turns out Victor, representing Cal, lied about how much space was available in the truck and then proceeded to waste hours arguing about what got packed on my contract items list and what had to be left behind. Victor even argued in an attempted to have me agree to strap some of my items on the outside back of the truck along with other customer stuff! Victor and company all smoked inside the loaded trailer and off-loaded other customer’s items attempting to fit everything (and there are no dividers between customer loads!). Victor tried recording me, likely hoping to void the contract, voicing concerns about how my items were getting crammed on the truck and wanting priority for essential items when it became obvious that there wasn’t enough space for the items on my contract list.

Cal only moved 2/3 of my items and after weeks of silence from CVL, I had to hire another mover to transport the left-behind items. No surprise, many of my items that Cal did move were damaged – over $5k. In my opinion, companies like CVL and Cal should not be allowed to operate in any business. I was appalled to learn that the owner of Colonial, Aldo DiSorbo Jr. is well known to industry regulators and many state authorities. DiSorbo has a long-track record of activities that actually got him banned from the industry for 3-years. However, it was reported that he violated the ban and went to jail. Just Google Aldo DiSorbo and read the Sun-Sentinal articles along with U.S. Congressional reports on the scammers in the moving industry, which specifically names Aldo DiSorbo!!

Aldo DiSorbo and his syndicate family, including listing under Tracy DiSorbo, own dozens of companies. These are just a few: Colonial Van Lines, eApeiron Partners, All State Van Line Relocation, All American Van Lines, Nationwide Relocation Services, Nationwide move Management, Colonial Van & Storage, Colonial moving and Storage, Colonial Van Lines Relocation Division, Colonial Van Lines of Texas, Moving Squad of South Florida, TNLots, Nationwide Auto Transporters. Notice how many of these company names try to fool people thinking they are associated with well established name brands. Do yourself a huge favor and learn from my epic mistake of hiring CVL.