Colonial Van Lines
Caption: Colonial Van Lines

Colonial Van Lines Review

While many moving companies handle many types of relocations, Colonial Van Lines specializes in long-distance moves. By focusing on cross-country moves, Colonial’s staff and drivers have the experience to transport households and offices safely. Agents stay in touch with customers throughout the moving process. Customer service is available from 9 a.m. to 9 p.m. on weekdays and until 5 p.m. on Saturdays.

Colonial Van Lines offers a mobile app for iOS and Android devices to make the moving process smoother. The app allows for more accurate moving quotes and helps customers prepare to move with less stress.

Pros
  • High level of experience with interstate moves
  • Services nearly every state in the contiguous U.S.
  • Mobile app
  • Moving supply kits and packing service

Cons
  • May subcontract moving jobs
  • No service to nine northern states

Colonial Van Lines Long-Distance Moving Services

Colonial Van Lines specializes in moving households and businesses across the country. Long-distance hauls require specific permits, weight restrictions and following other regulations. Colonial’s agents understand these requirements thanks to their many years of experience with cross-country relocations.

Colonial Van Lines’ residential moving and corporate relocation services both start with discussing your needs with a representative. After determining dates and other details, you’ll receive a quote for moving costs. The Colonial Van Lines agent then creates a customized moving plan. If you’re moving a business, Colonial keeps you and your employees up-to-date on all the details.

Colonial Van Lines Storage and Packing Services

  • Full-service storage: Certified movers transport items to a short- or long-term storage facility. The movers load and unload the truck.
  • Storage in transit: You put your household items in storage until the date you want them delivered.
  • Commercial storage: You use Colonial Van Lines’ business storage space for a variety of business needs.

Colonial Van Lines offers packing services with trained professionals who know how to safely and efficiently secure your belongings. If you choose to pack some or all of your things, check with Colonial to price packing materials.

Colonial Van Lines Moving Services
Service Description Price
Residential Long Distance
  • Moving specialist assists with creating a moving inventory
  • Send video and photos via the mobile app for an accurate quote
  • Communication through the entire moving process
Communication through the entire moving process
  • Short-term and long-term storage alternatives
  • Send video and photos via the mobile app for an accurate quote
  • Commercial warehouse storage available
Packing Service
  • Single-item specialty packing
  • Kitchen pack
  • Whole-house or office packing
Business Relocation
  • Assigned corporate relocation specialist
  • Tailored plan for moving your business
  • Relocation package for employees

Colonial Van Lines Mobile App

The Colonial Van Lines mobile app for iOS and Android can provide you with a more accurate quote for moving costs. Use the app to snap photos or take a video of your belongings. Your agent can use the images to create a more accurate quote. Enter details like your delivery date, the number of levels in your home and your moving date to receive a quote.

You can also use the app to order moving boxes and to access the checklist. Colonial Van Lines’ app helps you remember everything as you prepare to move.

Colonial Van Lines Costs

Each relocation project has different requirements, so there are no average costs for Colonial Van Lines services. The weight of your items, the time of year, the distance moved and other factors influence the cost of moving.

How to Schedule a Move with Colonial Van Lines

Either call Colonial Van Lines or use the mobile app to get an estimate and discuss your upcoming move. If you choose to work with Colonial, a dedicated agent will handle all the details of safely moving your items.

Colonial Van Lines Complaints

Colonial Van Lines scores 4.1 out of 5 stars with Trustpilot and 4.2 out of 5 stars from ConsumerAffairs consumer reviews. Inc. 5000 listed the company in 2018 as one of the fastest-growing privately held businesses in the U.S. Yelp reviews yield an average 3-star rating, and Colonial gets 3.7 out of 5 stars from Google reviews.

Most Colonial Van Lines complaints we found seemed related to subcontractors. Like most long-haul moving companies, Colonial has a network of movers to complete many relocation orders. Ask for clarification regarding any subcontractors and how Colonial will handle communications and final costs.

Colonial Van Lines Q&A

  • Does Colonial Van Lines move homes on weekends?

    Colonial Van Lines may be able to complete your move over a weekend. However, you will need to schedule the service far in advance. It’s more expensive to move over a weekend, and rates spike for this service at certain times of the year.

  • Does Colonial Van Lines provide help for organizing my move?

    You can download a free long-distance move checklist or use the mobile app list feature to stay organized. Preparing to move can be overwhelming. The moving checklist Colonial Van Lines provides breaks the process down into manageable tasks. This guidance keeps you on track while you pack and prepare.

  • Is Colonial Van Lines registered with the Federal Motor Carrier Safety Administration?

    We verified Colonial Van Lines is registered with the FMCSA. The company’s U.S. DOT No. 1434373 is listed on the FMCSA website.

  • Does Colonial Van Lines offer partial packing services?

    Colonial’s professionals can pack as much or as little of your belongings as you choose. The packing service is flexible.

  • How does Colonial Van Lines calculate the cost of moving services?

    Colonial’s quotes factor in the moving services you request, the number and weight of belongings you’re moving, and travel distance. Do not rely on the initial estimate as your final cost. You should get a binding estimate, although the final cost can increase if you need additional services during your move.

Conclusion

Colonial Van Lines serves those who need long-distance moving services. The company can provide agents who know all requirements for moving across the country to make relocation nearly stress-free. Colonial Van Lines provides a customized moving plan to each residential or business customer, and the mobile app ensures more accurate quotes.

Colonial Van Lines Reviews

Recent Reviews

January 20 2021 9:58PM

Please read before hiring Colonial Van Lines and Cal Van Lines. I hired Colonial Van Lines (CVL) for my cross-state move in October 2020 - and what an epic mistake it proved to be! First, I read reviews that were positive and now I’m left questioning the validity of them based on my extremely poor experience. There are even more really bad reviews plus CVL wanted me to sign a non-disclosure agreement (NDA) to accept a low-ball settlement offer they made, which would prohibit me from sharing my experience. I wonder how many other dissatisfied customers were silenced by NDAs.

For my move, I believe their sales rep Karlos made false and misleading statements about their services and provided a low-ball cost estimate that proved to be negligently inaccurate. Their first cost estimate was off by 88% and their final contact stated cost that was supported by specific items lists and pictures was off by 56%. CVL denies being a broker, but I found their fleet consists of 3 leased semi-trailer and a few box trucks on FMCSA.gov site.

CVL hired an “agent” for my move, which is what a broker would do, called Cal Van Lines (Cal), out of CA, which proved to be an even worse company that in my opinion tried to run a scam on me by increasing the “load weight” of my household items by 3100lbs. Their driver named Victor, who turned out to be extremely unstable, irrational, and unethical, even produced false weigh-station tickets to support their weight scam. Victor also proved incompetent at driving the truck since he knowingly backed into a tree multiple times while attempting to back into my driveway.

Turns out Victor, representing Cal, lied about how much space was available in the truck and then proceeded to waste hours arguing about what got packed on my contract items list and what had to be left behind. Victor even argued in an attempted to have me agree to strap some of my items on the outside back of the truck along with other customer stuff! Victor and company all smoked inside the loaded trailer and off-loaded other customer’s items attempting to fit everything (and there are no dividers between customer loads!). Victor tried recording me, likely hoping to void the contract, voicing concerns about how my items were getting crammed on the truck and wanting priority for essential items when it became obvious that there wasn’t enough space for the items on my contract list.

Cal only moved 2/3 of my items and after weeks of silence from CVL, I had to hire another mover to transport the left-behind items. No surprise, many of my items that Cal did move were damaged – over $5k. In my opinion, companies like CVL and Cal should not be allowed to operate in any business. I was appalled to learn that the owner of Colonial, Aldo DiSorbo Jr. is well known to industry regulators and many state authorities. DiSorbo has a long-track record of activities that actually got him banned from the industry for 3-years. However, it was reported that he violated the ban and went to jail. Just Google Aldo DiSorbo and read the Sun-Sentinal articles along with U.S. Congressional reports on the scammers in the moving industry, which specifically names Aldo DiSorbo!!

Aldo DiSorbo and his syndicate family, including listing under Tracy DiSorbo, own dozens of companies. These are just a few: Colonial Van Lines, eApeiron Partners, All State Van Line Relocation, All American Van Lines, Nationwide Relocation Services, Nationwide move Management, Colonial Van & Storage, Colonial moving and Storage, Colonial Van Lines Relocation Division, Colonial Van Lines of Texas, Moving Squad of South Florida, TNLots, Nationwide Auto Transporters. Notice how many of these company names try to fool people thinking they are associated with well established name brands. Do yourself a huge favor and learn from my epic mistake of hiring CVL.

J W.
TINLEY PARK, IL
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