EyeMed vision insurance provides affordable coverage to individuals and families with a network of more than 100,000 providers nationwide. EyeMed makes annual eye exams, glasses and contact lenses more affordable with benefits that allow customers to have healthy vision while looking stylish.
Editorial Breakdown
Costs
Plans
Provider Network
Customer Service
Overall Rating
Bottom Line
EyeMed is one of the largest vision insurance providers in the country, with a provider network of more than 100,000 locations.
EyeMed vision insurance offers three plans to protect your eye health while staying on budget. We included EyeMed in our best vision insurance companies guide because the company has the most straightforward online application process and transparent plan pricing and benefit information.
The company is part of the Luxottica Group, which also holds Ray-Ban, Oakley and assorted designer eyewear companies as well as LensCrafters, Pearle Vision and other eye care-related brands in its portfolio.
Pros
Three vision insurance plans to choose from
Easy online quote and application process
Extensive provider network
Mobile app and online tools to manage benefits
Cons
Not available in all states
EyeMed Vision Insurance Plans
EyeMed Vision Insurance coverage is available in three tiers to suit different needs and budgets: EyeMed Healthy, EyeMed Bold and EyeMed Bright.
Each level includes an annual eye exam, eyeglass frames and standard lenses, optional lens treatments and contact lenses. Either glasses or contacts are covered each year, not both, which is typical with most vision insurance.
We compared the cost of EyeMed vision insurance across a few states and found no difference. However, the prices and benefits in the chart below may differ slightly depending on your state regulations.
Benefits
EyeMed Healthy
EyeMed Bold
EyeMed Bright
Annual Eye Exam
$0 copay
$10 copay
$10 copay
Frames
35% off retail
$130 allowance
$200 allowance
Lens Treatments*
$12 to 40
$0 copay or $35 to $40
$0 copay
Contact Lenses
15% off retail
$130 allowance
$200 allowance
Monthly Rates -Individual -Adult + 1 dependent -Adult + 2 or more dependents
$ 5.00 $10.50 $15.50
$17.50 $35.00 $52.50
$30.00 $60.00 $90.00
Best For
Basic Coverage
Comprehensive Coverage
Low out-of-pocket costs
EyeMed Vision Insurance
*Covered optional lens treatments are UV coating, scratch coating, anti-reflective coating and tinting. Other lens treatments may be available upon request.
Discounts from EyeMed Vision Insurance
If you pay for an EyeMed vision policy for a full year, you will receive 5% off the price in most states. The Bold or Bright plan provides a 40% discount off a second complete pair of prescription glasses and 30% off any item not covered by plan benefits. Finally, your EyeMed coverage can take up to 15% off the cost of LASIK eye surgery. Be sure to verify discounts with providers before you schedule an appointment to ensure they honor the cost reduction.
EyeMed Vision Insurance Provider Network
EyeMed Vision Insurance has an extensive network of over 100,000 locations with independent providers as well as well-known names in optometry such as LensCrafters, Pearle Vision, Target Optical and Contacts Direct. The EyeMed website has a provider lookup tool so you can find an eye doctor based on location, hours of operation, services, brands available and other factors.
EyeMed vision insurance is not available in Massachusetts, Montana, or North Carolina.
Signing up for EyeMed vision insurance is as easy as using the quote tool on the website or calling customer service, which is available seven days a week. Online quotes instantly create a personal account for you where you can review the quote, request a quote on another plan or apply for coverage. Quotes include full plan details and out-of-network benefits so you can make an informed decision before applying.
EyeMed’s online application process only requires basic information and takes just a few minutes to complete. Once approved, you’ll receive a member ID card and welcome kit. Your online account becomes your member portal where you can view and manage your benefits.
Using EyeMed Vision Insurance
EyeMed makes using vision insurance easy. You can book appointments at your convenience, and providers can look up your coverage without your member ID. When it’s time to get glasses, you can choose any covered frame.
You can shop for eyewear at a retail location, or online from Glasses.com, ContactsDirect, LensCrafters and other sites. Apply your in-network benefits at checkout, and you’ll also get free shipping and returns on any order.
If you use an out-of-network provider, you’ll have to pay the full cost upfront and submit a reimbursement form online along with an itemized receipt. You can check the status of your claim by logging into the member portal and clicking on the Claims tab.
EyeMed Vision Insurance Mobile App
The EyeMed Members mobile app helps you manage your vision care while on the go. This free app is available for iOS and Android devices, and you can use it to:
View a copy of your member ID
Look up providers
View your benefits
Set vision exam and contact lens refill reminders
Contact customer service or providers with two taps
Access exclusive savings and more
EyeMed Vision Insurance Complaints
EyeMed has a D- rating with the Better Business Bureau for failure to address 14 consumer complaints filed against it and was ranked just three points below average in the J.D. Power 2023 Vision Plan Satisfaction Study. However, it received 4 out 5 stars by TopTenReviews for providing value to its members and having a large provider network.
ConsumersAdvocate also lists EyeMed among the best vision insurance companies because of its vast network.
What sets EyeMed apart from other vision insurance companies?
EyeMed makes vision insurance affordable and easy to apply for, and the coverage offers premium eyewear at a discount. EyeMed sponsors OneSight, an organization providing vision care to underserved populations around the world. Headquartered in Ohio, EyeMed also sends employee volunteers to provide annual vision screenings to students in Cincinnati area schools.
Is there a waiting period before I can use EyeMed vision insurance coverage?
There is no waiting period, and you can begin using your EyeMed vision benefits as soon as the effective policy date, typically the first of the month following the date your application gets processed.
How do I submit a claim to EyeMed vision insurance?
If you see an in-network provider, there’s no paperwork to fill out or send to EyeMed. If you go to an out-of-network provider, you’ll need to pay for the service and then submit an electronic claim form for reimbursement. The claim form is available on EyeMed’s website. Fill in the vision service details and attach your receipt to have your claim processed.
How much can I save on eye care with EyeMed vision insurance?
You can save up to 71% when you get an eye exam, frames and lenses using EyeMed vision insurance benefits, although savings vary depending on a variety of factors.
Are there any vision products EyeMed vision insurance won’t cover?
EyeMed vision insurance does not cover eye care products such as safety glasses or nonprescription sunglasses. Please review your plan details for a full list of exclusions as your state of residency and selected provider can impact coverage.
Conclusion
EyeMed vision insurance can help you and your family get affordable vision care. The company is known for its easy-to-use vision benefits, which offer access to premium brands for less. With an EyeMed policy, you will get vision insurance coverage quickly and access to an extensive network of eye doctors to ensure healthy vision for years to come.
I use Eyemed vision and I don't always get new glasses and I was this year is the year I tend to forget to use my benefits, so I spend hours on their provider website glasses.com, find a pair I like and add the glasses treatment option that btw doesn't exactly match the benefits breaks down (just to confuse everyone a little more).
I get a total lenses + frame+ lens treatment for 255$, then I apply my vision benefit thinking I have a 130$ allowance then 20% off discount and 25% copay for lenses and couple other thing for lens treatment, after applying the benefits through the website, the total is 284$!!!
So it's like I have to pay to get to use my insurance. I contacted the website support and they told me it was the INSURANCE decision to no apply benefits to discount, frame and lenses were discounted.
I contacted the insurance. They replied this is what it is and that the decision they made. I'd say that any insurance trying to game their customer should be sued and shut down. With all the cheap online option eyemed should not even exist if they are going to game the system.
Aunss G.
CHICAGO, IL
January 08 2021 12:01AM
This is the vendor for my Medicare part C plan. I tried to set up an account so I could check my benefits before filing for out of network glasses. I got a pop-up saying registration was accepted and check email to get a link to open my account. No email (not in spam, either).
I clicked on “support” and got a form to fill out. Still waiting for the “customer service” rep to contact me.
Kate B.
Northborough, MA
December 02 2020 5:37PM
Absolutely horrible customer service. If you like the runaround, EyeMed is the place for you. Can you talk to a human? LOL, they all have been digitalized. Sad our company pick this place. If you are shopping for your company, please do not use EyeMed. Your employees deserve better. Martin.
Martin R.
Holland, MI
August 10 2020 9:33PM
Not able to connect to have my questions answered and when sent a list of the 19 providers in my area they only send me 2. The call says to respond to the text to receive further information. I respond and get the same generic response as before.
I can't find any providers and do not know what plan I have because the system does not allow for any other questions than what is my co pay...sad sorry excuse for an insurance plan.
Cindy H.
Beloit, WI
August 06 2020 7:42PM
I enrolled through care with Covered California, but they incorrectly stated that I was ineligible for medi-cal, so I purchased this vision plan.
I never used any of the services because a few weeks later Covered California contacted me and told me that I actually WAS eligible for medi-cal, and now have enrolled in a medi-cal plan that has vision care included.
They told me it was because COVID-19 has messed everything up. I assumed Eyemed would understand this and let me cancel my policy, but they will not let me cancel my policy for a whole another month until my medi-cal Anthem Blue Cross plan is effective AND will not refund me!
Eyemed should be more understanding during this time. I'll never purchase a plan with them in the future should I ever have an option to.
Alterra S.
El Dorado Hills, CA
June 14 2020 8:22PM
On December 31, 2019, I submitted a claim to Eye Med for glasses I got from Warby **. They say the claim was processed but to date, June 14 2020, I never received a check.
According to them, the check was mailed out twice to the correct address. So how was it never received? After my third complaint they said they would contact me within 14 working days. That time has now passed and no check, email or correspondence from these crooks. I'm calling this fraud.
I have insurance with them in the US Virgin islands but there's no way to select that on your drop down menu so I selected Florida.
Natalie F.
Frederiksted, VI, FL
February 04 2020 6:06PM
Eyemed doesn’t coordinate benefits with your insurance company. If you need to see the eye doctor for both refraction and a medical problem, glaucoma, nevus, etc. You need to set up 2 appointments back to back. One for Eyemed and one for medical. If you don’t you will be responsible for the refraction costs. For me it was $50.
Mary B.
Portage, MI
December 16 2019 11:42PM
Eyemed does not play well with Warby Parker, despite their cheaper cost for both, lenses and frames. I submitted a claim to Eyemed and got zero back. Too bad the window to change insurance have passed. I won't forget this during next open season.
Charles A.
CYPRESS, TX
October 18 2019 9:07PM
I was at Lenscrafters in Bellingham 2 days ago and selected a $100 pair of glasses $100. When I said I wanted to use my $200 Humana/Eyemed allowance for glasses to pay, my cost was $75. Whaa!!! How? NOW my $100 glasses are about $300 and essentially I'm being offered a bribe --$25--to allow Lenscrafters/Eyemed to extract $200 from the public purse. I think it's just criminal to be offered such a tacky little bribe for my valuable senior services. John
