Eyemed

EyeMed Vision Insurance Review

According to the Center for Disease Control and Prevention, regular eye exams are imperative. Getting the proper prescription for glasses or contact lenses is essential, but eye doctors can often make an early diagnosis of cataracts, glaucoma, macular degeneration, and even seemingly unrelated diseases like diabetes. Having your eyes checked should be a regular part of your annual health maintenance routine.

EyeMed vision insurance offers three plans to take care of your eye health while staying on budget. We included EyeMed in our Best Vision Insurance Companies Guide because the company has the most straightforward online application process with transparent plan pricing and benefit information. The company is part of the Luxottica Group, which also holds Ray-Ban, Oakley and assorted designer eyewear companies as well as LensCrafters, Pearle Vision and other eye care-related brands in its portfolio.

Pros
  • Three vision insurance plans to choose from
  • Easy online quote and application process
  • Extensive provider network
  • Mobile app and online tools to manage benefits

Cons
  • Not available in all states

EyeMed Vision Insurance Plans

EyeMed Vision Insurance coverage is available in three tiers to suit different needs and budgets: EyeMed Healthy, EyeMed Bold and EyeMed Bright. Each level includes an annual eye exam, eyeglass frames and standard lenses, optional lens treatments and contact lenses. Either glasses or contacts are covered each year, not both, which is typical with most vision insurance.

We compared the cost of EyeMed vision insurance across a few states and found no difference. However, the prices and benefits in the chart below may differ slightly depending on your state regulations.

EyeMed Vision Insurance Plans
Benefits EyeMed Healthy EyeMed Bold
Annual Eye Exam $0 copay $10 copay
Frames 35% off retail $130 allowance
Lens Treatments* $55 to $135 $20 to $80 copay
Contact Lenses 15% off retail $130 allowance
Monthly Rates
Individual
Adult + 1 dependent
Adult + 2 or more dependents
$ 5.00
$10.50
$15.50
$17.50
$35.00
$52.50
Best For Basic Coverage Comprehensive Coverage
EyeMed Vision Insurance Plans
Benefits EyeMed Bright
Annual Eye Exam $10 copay
Frames $200 allowance
Lens Treatments* No copay for most
Contact Lenses $200 allowance
Monthly Rates
Individual
Adult + 1 dependent
Adult + 2 or more dependents
$30.00
$60.00
$90.00
Best For Complete Family Coverage
*Covered optional lens treatments are UV coating, scratch coating, anti-reflective coating and tinting. Other lens treatments may be available upon request.

Discounts from EyeMed Vision Insurance

If you pay for an EyeMed vision policy for a full year, you will receive 5% off the price in most states. The Bold or Bright plan provides a 40% discount off a second complete pair of prescription glasses and 30% off any item not covered by plan benefits. Finally, your EyeMed coverage can take up to 15% off the cost of LASIK eye surgery. Be sure to verify discounts with providers before you schedule an appointment to ensure they honor the cost reduction.

EyeMed Vision Insurance Provider Network

EyeMed Vision Insurance has an extensive network of over 44,000 locations with independent providers as well as well-known names in optometry such as LensCrafters, Pearle Vision, Target Optical and Contacts Direct. The EyeMed website has a provider lookup tool so you can find an eye doctor based on location, hours of operation, services, brands available and other factors. EyeMed vision insurance is not available in Idaho, Massachusetts, Maryland, New York, and some counties in Pennsylvania, Rhode Island and Washington.

How to Buy EyeMed Vision Insurance

Signing up for EyeMed vision insurance is as easy as using the quote tool on the website or calling customer service, which is available seven days a week. Online quotes instantly create a personal account for you where you can review the quote, request a quote on another plan or apply for coverage. Quotes include full plan details and out of network benefits so you can make an informed decision before applying.

EyeMed’s online application process only requires basic information and takes just a few minutes to complete. Once approved, you’ll receive a member ID card and welcome kit. Your online account becomes your member portal where you can view and manage your benefits.

Using EyeMed Vision Insurance

EyeMed makes using vision insurance easy. You can book appointments at your convenience, and providers can look up your coverage without your member ID. When it’s time to get glasses, you can choose any covered frame.

You can shop for eyewear at a retail location, or online from Glasses.com, ContactsDirect, LensCrafters and other sites. Apply your in-network benefits at checkout, and you’ll also get free shipping and returns on any order.

EyeMed Vision Insurance Mobile App

The EyeMed Members mobile app helps you manage your vision care while on the go. This free app is available for iOS and Android devices, and you can use it to:

  • View a copy of your member ID
  • Look up providers
  • View your benefits
  • Set vision exam and contact lens refill reminders
  • Contact customer service or providers with two taps
  • Access exclusive savings and more

EyeMed Vision Insurance Complaints

EyeMed has an A+ rating with the Better Business Bureau and was ranked third in Customer Satisfaction by JD Power and Associates in 2018. However, the company received some critical reviews, mostly about difficulty getting claims reimbursed and poor customer service. On Yelp, multiple ophthalmologists stated that EyeMed’s poor support made it difficult to serve patients effectively. TopTenReviews rates EyeMed 9.28 on a scale of 10, especially noting the affordability of the vision insurance.

EyeMed Vision Insurance Q&A

  • What sets EyeMed apart from other vision insurance companies?
    EyeMed makes vision insurance affordable and easy to apply for, and the coverage offers premium eyewear at a discount. EyeMed sponsors OneSight, an organization providing vision care to underserved populations around the world. Headquartered in Ohio, EyeMed also sends employee volunteers to provide annual vision screenings to students in Cincinnati area schools.

  • Is there a waiting period before I can use EyeMed vision insurance coverage?
    There is no waiting period, and you can begin using your EyeMed vision benefits as soon as the effective policy date, typically the first of the month following the date your application gets processed.

  • How do I submit a claim to EyeMed vision insurance?
    If you see an in-network provider, there’s no paperwork to fill out or send to EyeMed. If you go to an out of network provider, you’ll need to pay for service and then submit an electronic claim form for reimbursement. The claim form is available on EyeMed’s website, where you fill in the vision service details and attach your receipt to have your claim processed.

  • How much can I save on eye care with EyeMed vision insurance?
    You can save up to 71% when you get an eye exam, frames and lenses using EyeMed vision insurance benefits, although savings vary depending on a variety of factors.

  • Are there any vision products EyeMed vision insurance won’t cover?
    EyeMed vision insurance does not cover eye care products such as safety glasses or nonprescription sunglasses. Please review your plan details for a full list of exclusions as your state of residency and selected provider can impact coverage.

Conclusion

EyeMed vision insurance can help you and your family get affordable vision care. The company is known for its easy-to-use vision benefits with access to premium brands for less. You will get vision insurance coverage quickly with an EyeMed policy and access to an extensive network of eye doctors to ensure healthy vision for years to come.

Eyemed Reviews

Recent Reviews

July 09 2021 3:20PM

Bad customer service. They don't have phone call, only chat. Imagine having vision issues and yet you have to chat and look at the screen! Was chatting with someone called Brittany W. today and before asking my second question she left. Do you call this support/customer service?

Asmaa A.
Mansfield, MA
May 14 2021 4:52PM

It’s unfortunate to know that the Executives of EyeMed probably enjoy regular vacations in the Bahamas, since they obviously design their POS customer service system to frustrate clients to the point that they simply give up.

I’m not giving up, yet. I have to get my value out of this ** service first. But, as an employee of a company with over 100,000 and in a position where I contact hundreds of people every day, I’m going to use every opportunity in my power to make sure the executive ** at EyeMed lose as much business as possible.

I hope they die in horrible ways as examples of what should happen to the corporate trash that leeches off of the hardworking people they con into their product. Burn in hell...

Ogden T.
Dallas, TX
March 13 2021 9:24PM

Tried to use my coverage for vision exam and was told the exam I submitted was not complete and would not be covered. Just a ploy with the explanation not to honor coverage. Stay away from these frauds as they take your insurance premiums and provide no services.

Bill H.
Belle Mead, NJ
February 24 2021 8:29PM

I use Eyemed vision and I don't always get new glasses and I was this year is the year I tend to forget to use my benefits, so I spend hours on their provider website glasses.com, find a pair I like and add the glasses treatment option that btw doesn't exactly match the benefits breaks down (just to confuse everyone a little more).

I get a total lenses + frame+ lens treatment for 255$, then I apply my vision benefit thinking I have a 130$ allowance then 20% off discount and 25% copay for lenses and couple other thing for lens treatment, after applying the benefits through the website, the total is 284$!!!

So it's like I have to pay to get to use my insurance. I contacted the website support and they told me it was the INSURANCE decision to no apply benefits to discount, frame and lenses were discounted.

I contacted the insurance. They replied this is what it is and that the decision they made. I'd say that any insurance trying to game their customer should be sued and shut down. With all the cheap online option eyemed should not even exist if they are going to game the system.

Aunss G.
CHICAGO, IL
December 02 2020 5:37PM

Absolutely horrible customer service. If you like the runaround, EyeMed is the place for you. Can you talk to a human? LOL, they all have been digitalized. Sad our company pick this place. If you are shopping for your company, please do not use EyeMed. Your employees deserve better. Martin.

Martin R.
Holland, MI
August 10 2020 9:33PM

Not able to connect to have my questions answered and when sent a list of the 19 providers in my area they only send me 2. The call says to respond to the text to receive further information. I respond and get the same generic response as before.

I can't find any providers and do not know what plan I have because the system does not allow for any other questions than what is my co pay...sad sorry excuse for an insurance plan.

Cindy H.
Beloit, WI
August 06 2020 7:42PM

I enrolled through care with Covered California, but they incorrectly stated that I was ineligible for medi-cal, so I purchased this vision plan.

I never used any of the services because a few weeks later Covered California contacted me and told me that I actually WAS eligible for medi-cal, and now have enrolled in a medi-cal plan that has vision care included.

They told me it was because COVID-19 has messed everything up. I assumed Eyemed would understand this and let me cancel my policy, but they will not let me cancel my policy for a whole another month until my medi-cal Anthem Blue Cross plan is effective AND will not refund me!

Eyemed should be more understanding during this time. I'll never purchase a plan with them in the future should I ever have an option to.

Alterra S.
El Dorado Hills, CA
June 14 2020 8:22PM

On December 31, 2019, I submitted a claim to Eye Med for glasses I got from Warby **. They say the claim was processed but to date, June 14 2020, I never received a check.

According to them, the check was mailed out twice to the correct address. So how was it never received? After my third complaint they said they would contact me within 14 working days. That time has now passed and no check, email or correspondence from these crooks. I'm calling this fraud.

I have insurance with them in the US Virgin islands but there's no way to select that on your drop down menu so I selected Florida.

Natalie F.
Frederiksted, VI, FL
February 04 2020 6:06PM

Eyemed doesn’t coordinate benefits with your insurance company. If you need to see the eye doctor for both refraction and a medical problem, glaucoma, nevus, etc. You need to set up 2 appointments back to back. One for Eyemed and one for medical. If you don’t you will be responsible for the refraction costs. For me it was $50.

Mary B.
Portage, MI
December 16 2019 11:42PM

Eyemed does not play well with Warby Parker, despite their cheaper cost for both, lenses and frames. I submitted a claim to Eyemed and got zero back. Too bad the window to change insurance have passed. I won't forget this during next open season.

Charles A.
CYPRESS, TX
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