First Premier Home Warranty Review
First Premier offers home warranties to make repairing appliances or heating, plumbing and other systems affordable. The company uses a comprehensive vetting system so customers can feel comfortable inviting the highly qualified technicians into their homes. First Premier Home Warranty provides a sample contract on its website that lets consumers see what they can expect.
First Premier’s Premier and Premier Platinum plans offer two coverage options to prevent home repairs from busting your budget. The mix of covered items under the Premier plan is primarily for kitchen appliances, which differs from many other home warranty companies. This plan helps consumers not pay for more than they need on a repair plan.
The Premier Platinum plan is for those looking for more comprehensive coverage. Options include repair service for additional freezers and heating and cooling units, among many other systems and appliances.
- Service agreement is easy to find on the website
- Many service options available to customize the plan
- Warranty covers up to two heating and air conditioning units
- Thoroughly vetted technicians to ensure quality of service and consumer safety
- No smoke detector repair coverage
- Quote requires a phone call
First Premier Home Warranty Plans
First Premier offers two home warranties. These plans help consumers reduce the financial burden of paying for unexpected household repairs.
The Premier plan covers kitchen appliances, the electrical system, a whirlpool tub, water heater and several other items. Plumbing coverage is broken down into two repair categories. Stoppage refers to leaks and breaks of water, drain, gas, waste or vent lines. Plumbing repairs are for toilet tanks, bowls and mechanisms within the tank.
First Premier pays for rough carpentry work required to perform some repairs. There are exclusions, such as fixing issues caused by do-it-yourself home projects.
The Premier Platinum plan covers everything in the Premier plan and up to two heating and cooling units. This home warranty also pays for repairs for a refrigerator, washer and dryer. If an appliance can’t be fixed, First Premier Home Warranty will replace it with an ENERGY STAR-qualified product.
First Premier Home Warranty Options
If you have a pool, spa or combination of the two, First Premier’s optional coverage pays for fixes to all above-ground components, pump parts and the filtration system. This includes the pump blower, filter timer, valves, switches and relays.
First Premier’s list of optional home warranty coverages includes a well pump, central vacuum, freestanding and refrigerator ice makers and much more. If you want more than two heating and air conditioning units covered, add what you need to your plan using the options.
|First Premier Home Warranty Plans|
– Plumbing Stoppage
– Plumbing System
– Water Heater
– Whirlpool Bathtub
– Electrical System
– Oven / Range / Stove
– Built-In Microwave
– Garbage Disposal
– Trash Compactor
– Garage Door Opener
– Ceiling and Exhaust Fans
– Sump Pump
|The Premier Plan plus:
– Air Conditioning (2 Units)
– Heating System (2 Units)
– Clothes Washer
– Clothes Dryer
– Pool / Spa
– Additional Spa
– Limited Roof Leak
– Central Vacuum
– Sump Pump
– Well Pump
– Septic System
– Septic Pumping
– Second Refrigerator
– Stand Alone Freezer
– Water Softener
– Refrigerator Ice Maker
– Free Standing Ice Maker
– Additional A/C Systems
– Additional Heating Systems
– Additional Water Heater
– Additional Garage Door Opener
First Premier Home Warranty Costs
Home warranty costs vary by the location of the property. Fill out the online quote form to discuss a plan with a representative and compare costs. Representatives focus on customer care to help the consumer get the right coverage for their budget.
All home warranties include a service call fee for each repair appointment. First Premier waives this fee if you need to have a repair repeated within 30 days. Service fees vary depending on where you live and can be as low as $50 or over $100. The cost is negligible compared to footing the bill for the entire repair, but factors in when determining if a home warranty plan is right for you.
If you change your mind within 30 days of signing a contract with First Premier, you can cancel and get your payment returned. If you want to cancel at a later date, the company will prorate your refund, and you’ll be out a $75 service fee and the cost of any repairs.
How to Buy a First Premier Home Warranty
Complete the online quote on First Premier Home Warranty’s website or call to talk to a service agent. You can browse the site to see available coverages before getting in touch with the company. If you are selling a home, check with your real estate agent to see if they offer First Premier Home Warranty packages. A home warranty offering repairs or replacements can be the deciding factor for home buyers.
We always recommend consumers read and understand contracts before signing up. First Premier limits the amount paid out for some repairs, so familiarize yourself with the contract terms. The company has a link to the service contract at the bottom of the website. Keep in mind no home warranty is a replacement for homeowners insurance.
How to Get Service from First Premier Home Warranty
One of the benefits of working with First Premier Home Warranty is you don’t have to search for an honest and qualified repair person. When a covered system or appliance breaks down, call First Premier 24/7 to log a service request. The customer service representative will find the right repair technician for the job.
A service professional will call you to schedule an appointment and arrive within two business days. If your repair creates an emergency, First Premier will work to get a technician to your home sooner.
First Premier Home Warranty Complaints
There aren’t many customer reviews for First Premier Home Warranty because the company is relatively new. The Better Business Bureau gives First Premier an A- rating because it has only been in business since January 2020. Consumer commentary on the BBB site is positive and notes how willing First Premier is to ensure the customer understands their warranty contract.
First Premier Home Warranty Q&A
Will First Premier Home Warranty handle routine maintenance on my home?
A home warranty helps you pay for unexpected breakdowns. If you need help with maintaining appliances and home systems, you will need to schedule it with a handyman or another professional.
Does First Premier Home Warranty repair commercial-grade appliances?
You can have a commercial-grade appliance repaired, such as those manufactured by Sub Zero, Viking, Wolf, Bosch, Jenn-Air and others. First Premier Home Warranty covers up to $1,000 for labor and materials, and then you are responsible for paying the balance.
Is there a way to cancel a home warranty from First Premier?
You can cancel your contract within 30 days of finalizing the agreement and get your money back. After that time, the company refunds a portion of the cost of the home warranty. After the first 30 days, your refund is reduced by any service the company provided and a $75 administrative fee.
How long does it take to get a repair completed with First Premier Home Warranty?
Repair technicians respond to service calls within two business days. These professionals arrive with parts and components commonly used for household repairs and will likely fix the breakdown on the spot. However, some repairs require specific parts, and ordering those parts can add some time to the final repair. This situation is the norm whether you use a home warranty company or source a service professional yourself.
Does First Premier Home Warranty guarantee repairs?
Yes. If you have an appliance or system repaired and it fails again within 90 days, the company will have it repaired without a trade service call fee. This guarantee is good for 90 days on parts and 30 days on labor.
First Premier Home Warranty is transparent with the consumer by offering a link to the home warranty contract on the website. The company covers a slightly different set of systems and appliances compared to others. This offers a better arrangement for many consumers, and First Premier can also serve those who want an extensive home warranty.