GreatCall Lively

GreatCall Lively Medical Alert Review

GreatCall is a technology company based in San Diego and operating since 2005. The company offers products designed to allow older adults to age in place, with streamlined designs and built-in accessibility and safety features. GreatCall is primarily known for its push-button medical alert devices as well as Jitterbug Flip and Jitterbug Smart 2 cellphones.

GreatCall’s two medical alert models, Lively Mobile Plus and Lively Wearable, connect you immediately with a helpful agent, emergency responders, roadside assistance, or other services.

  • Connects to 24/7 assistance, caregivers, and emergency responders
  • Waterproof and can be used in the shower
  • Runs on reliable Verizon cellular network at no additional charge

  • Speaker quality may diminish in noisy settings
  • Lively Mobile Plus requires a nightly charge

GreatCall Lively Plus Medical Alert

GreatCall Lively Plus looks much like a pager and can be worn around your neck on a lanyard, clipped to your pocket or belt, or kept in your pocket or purse. If you have an emergency, press the button on the Lively Plus to connect with an agent.

You’ll speak to the GreatCall agents directly through the device’s speakers, and they will locate you using the built-in GPS in the Lively Plus Medical Alert. They will then notify the appropriate emergency responders or individuals to get you the help you need.

GreatCall Lively Wearable Medical Alert

GreatCall Lively Wearable is smaller compared to the Lively Mobile Plus medical alert device. Lively Wearable is designed to be worn on the wristband like a watch or around the neck on a lanyard. This medical alert device is also a fitness tracker and can keep track of your steps and give you daily goals for movement.

Push the button on the GreatCall Lively Wearable to connect to an agent through your smartphone. There is no speaker on the device, which uses Bluetooth technology to integrate with apps on your smartphone, so you must have an Android 4.4 or iPhone iOS 8.0 or later. You need to keep your phone within 150 feet of your GreatCall Lively Wearable medical alert at all times.

Compare Great Call Medical Alerts
Lively Mobile Plus vs. Lively Wearable
Features Lively Mobile Plus Lively Wearable
Included in the Box Device, lanyard, charging dock, clip for belt or purse Device, wristband, lanyard
Power Source Rechargeable on dock (charge fully before first use) CR2450 lithium coin batteries (included), not rechargeable
Product Size and Weight 1.67 x 2.63 inches, 1.98 oz 1.3 x 1.4 inches, 0.7 oz
Fall Detection Yes, with lanyard Yes, with lanyard
Options for Wear Carry, lanyard, or belt clip Wrist or lanyard
Fitness Tracker No Yes
Daily Fitness Challenges No Yes
Two-way Communication Yes Yes, smartphone required

GreatCall Lively Mobile Plus Health & Safety Packages

All Lively Mobile Plus Health & Safety Packages provide 5Star Urgent Response. Lively Wearable requires you have your cellphone with you to use package features. We’ve listed the package options below, and you’ll find prices later in this guide in the cost section.

  • 5Star Urgent Response: Push the 5Star button to speak to an agent certified by the International Academies of Emergency Dispatch (IAED). The agent can assess your problem and call emergency services, a caregiver or neighbor, or others you designated. The agent stays on the line with you until you have help.
  • Urgent Care: Speak with a nurse or doctor any time you need to if you use GreatCall Lively Mobile Plus. You can even use this service to refill common prescriptions. Not available with Lively Wearable.
  • GreatCall Link: This is a mobile app your family and caregivers can download to their smartphone, so they get a notification if you contact 5Star Urgent Response.
  • Fall Detection: When worn on GreatCall’s specially-designed lanyard, your medical alert device detects falls and contacts 5Star Urgent Response on your behalf.
  • Product Replacement: GreatCall replaces your Lively Mobile Plus if it gets lost, stolen, or broken. Not available for Lively Wearable.

GreatCall Lively Medical Alert Costs

GreatCall Lively Wearable

GreatCall Lively Wearable

GreatCall Lively Wearable costs $49.99 to purchase, and you’ll pay $14.99 each month for 5Star Urgent Response, GreatCall Link, fitness tracking, and fall detection services.

GreatCall Lively Mobile Plus medical alert also costs $49.99, with a monthly Lively Mobile Plus Health & Safety Package fee, required to activate and use a Lively Mobile Plus device. The packages are available at three price points, each including 5Star Urgent Response with the second and third building on the previous plan.

GreatCall Lively Mobile

GreatCall Lively Mobile
  • Basic: 5Star Urgent Response at $19.99 a month
  • Preferred: Adds Urgent Care and GreatCall Link for $24.99 a month
  • Ultimate: Adds fall detection and replacement guarantee to Preferred for $34.99 monthly

GreatCall often offers promotional discounted pricing on the Lively Mobile Plus and Lively Wearable. For example, we found 15% off deals a few months before this review was published.

How to Buy a GreatCall Lively Medical Alert

Both the Lively Mobile Plus and Lively Wearable are available for purchase through GreatCall’s website. If you would prefer to purchase it in person, you can enter your ZIP code in the store locator on the site to find the nearest retailer.

GreatCall Lively Medical Alert Complaints

ConsumerAffairs reviewers give the Lively Mobile 4 out of 5 stars. Many reviews mention the company’s excellent customer service, peace of mind that comes with using a GreatCall medical alert device, and accessible price points. Complaints tend to focus on faulty devices that don’t hold a charge, so it’s a good idea to check your device by making a test call periodically.

GreatCall Lively Medical Alert also receives 4 out of 5 stars from PCMag editors, who noted the device had the fastest response times and was the most affordable of any medical alert devices they’ve tested. ConsumersAdvocate rates the medical alerts and GreatCall service a 9 out of 10 stars. GreatCall Inc. gets an “A+” rating from the Better Business Bureau.

GreatCall Lively Medical Alert Q&A

  • When would I use a GreatCall Lively Medical Alert?
    Anyone who has medical issues can use a GreatCall Medical Alert device to stay independent while having fast access to help if needed day or night. Some examples of when you may need to use GreatCall Lively Medical Alert include if you fall in the shower, walk to your car at night and want an agent on the line for safety, you are gardening or going for a run alone and become injured, or you live alone and feel safe knowing help is a button-push away.

  • How do GreatCall Lively Medical Alerts notify a caregiver or family member in case of an emergency?
    First, your family member or caregiver must install the GreatCall Link app on their smartphone. Then, they will receive an alert through the app on their phone if you press the emergency button to call for help. This service is available if you have the Lively Mobile Plus Preferred or Ultimate plan, or if you have the Lively Wearable.

  • How does fall detection work on a GreatCall Lively Medical Alert device?
    GreatCall Lively Medical Alerts have an internal, patented triaxial accelerometer to detect sudden changes in body acceleration which happens during a fall. If the device detects that you’ve fallen, it automatically contacts 5Star Urgent Response agents and uses your GPS location to send help in the event you are unconscious. You need to wear either the Lively Mobile Plus or Lively Wearable on a lanyard around your neck to take advantage of fall detection.

  • What colors are available for GreatCall Lively Medical Alerts?
    The Lively Wearable is available in white with gold trim or gray with gunmetal trim, and the Lively Mobile Plus is available only in silver.

  • Is it difficult to set up a GreatCall Lively Medical Alert device?
    Setting up either GreatCall Lively Medical Alert is quite simple. Each device comes with a Quick Start Guide to help you get set up fast with instructions on how to make sure the device is charged and working.


GreatCall’s Lively Mobile Plus or Lively Wearable are reliable options for safety with extra peace of mind for yourself or a loved one who is living alone. Consider the Mobile Plus if you want to be able to make emergency calls directly through the device, or GreatCall Lively Wearable to save monthly package fees if you feel confident you will have your cellphone handy in case of emergency.

Lively Reviews

Recent Reviews

Featured Review
May 23 2021 1:34AM

I've had the Lively for years. I've had to call them & have good responses & help. They even called people I have listed because I accidentally pushed the button for help when didn't answer the people on the other end.

Once everyone was called they told them I was ok no big deal. The light on top wasn't connecting to the person the other end. All I had to do is reboot the device.

Nan B.
Big Lake, MN
July 14 2019 2:59PM

One of my family members got the GreatCall Lively Plus, Medical Alert device for safety and to seek emergency help when needed. Well it was needed recently and it did not help at all, for several hours no one knew she needed help, it did not call 911, it was suppose to connect us family members it did not. After several conversations with GreatCall, we finally were told do not use it, package it up and return it for a $50.00 Best Buy Gift Card. What a con job, we checked and it had been recalled yet no one told us until we called them. Now it is time to hold them accountable and seek legal action, they can not be believed or trusted

Liz N.
Portland, OR
July 11 2019 2:00AM

I'm an American Disabled Veteran, who had been doing business with GreatCall since 2015, when this year they asked me to get the new Mobile Lively Plus Device as it is 100% better than the old one. So I did, when I needed it twice it did NOT work, no operator, no 911, no fall detection, no GPS, not waterproof.

Nothing would work and I suffered from 2 falls. Great Call tried to lie and lie and cover up the truth that the device is defective and does NOT work, they tried to bribe me with a $50 gift card to there own company, then one of their lawyer tried to offer me $1500.00 I declined now they are in at least one Federal Class Action suit, soon I will be bringing a state suit for fraud, theft, threats, intimidation, unfair business practices, elder abuse, discrimination, civil rights violations and more.

We have learned that they have been paying $$$ to many sites and fake news online to say they are a good company one writer admitted today he was paid to say good things about this device same with Business Wire they too got paid to print their fake story. IF you own any BBY shares sell them and tell others these two companies do NOT care about you or your health or safety just you $$$$$ They even tried to get their hi-powered lawyers ( DLA. Piper) to intimidate me off the case that was a major mistake of theirs now I'm bringing a state case and will be doing more to let the Public know the truth and facts.

Scott B.
San Luis Obispo, CA
July 06 2019 1:20AM

Today I spoke to a Great Call customer service person (I will expose if it was a male or female) as the person said they could be fired for telling the truth, so this person called me after hours from their home.

As was revealed, the company Great Call willfully and with malice aforethought stated the company knew the New Mobile Lively Plus device was ineffective and defective from day one, the engineers of the software dept. warned the powers at be of this problem! Yet the corporate bosses had it sold anyway as the company needed a boost in profits.

The Device was only recalled after numerous complaints were received by the public. Both Best Buy and Great Call both lied to the Public, media and American people pulled off a major theft, defrauded the public as well as stock manipulation to gain profits. Now that the general public knows of the fraud, SEC violations and other violations of US codes the two companies are now being sued in US District Courts as well as several State Courts.

If you are a victim of Great Call and Best Buy I highly recommend you retain counsel and file suits, the American people have been conned by these companies and it is time to go after them in the courts and in the eyes of Public Opinion.

Don A.
Culver City, CA
July 01 2019 10:32PM

When help was needed I pushed the client's Great Call button? Waited, waited no response. Called 911 from a Landline. Had we relied on this crappy failed Great Call Lively Plus my client would be Dead. After telling the family members of the issue they called Great Call and got the go-around of excuses and denials, all lies, as the device in now on a Safety Recall. The companies Best Buy and Great Call will be held liable for the lying, false advertising and failed Medical Device that is not working and apparently never did...

Joey P.
Daly City, CA
June 30 2019 1:09AM

Liars, cheaters, scammers and one big scam to defraud the people who are ill and dying, how this company can exist is suspicious at best, deceitful and liars. They have sold fake and defective medical devices and they knew it and still sold it. Malice and fraud is the only thing to say about them....

Jimmie H.
Torrance, CA
June 28 2019 2:51AM

Received notice from my employer that the GreatCall Lively Mobile Plus emergency Medical device is on recall?Tthat all the staff need to return the devices to HR, why didn't Great Call or Best Buy tell us the devices do not work, don't help anyone if needed. I tried it and yep, it did NOT work. How dare these companies falsely inform the public and elderly sick people who got one not knowing the device is faulty and a failed device. No one should have to find out the hard way, when you need help and it does not work, you die. Dirty lying corrupt corporate America - Best Buy and GreatCall you are dishonest and deceitful....

Stephen G.
Long Beach, CA
June 27 2019 2:57PM

How can anyone give this company a rating of anything but VERY BAD, first the up sale pitch is one big fat lie, they talk up the device yet when you need to use it, nothing works as advertised. No it did not locate my wife or notify me. It did not even connect to a emergency operator, no help was dispatched, nothing when we called which took over 11 minutes of waiting, far too long we were told that the Device needs to be returned ASAP as it is in a safety recall? Safety Recall-- what they mean is a cover up of the facts the entire program and its devices are B.S. and not ever going to work as we were told. DO NOT use or buy this device if you cherish your loved ones this is a dangerous UN-dependable non functioning device. It is a fraud on all who bought one.

Larry P.
Redondo Beach, CA
June 26 2019 1:38AM

Live in a retirement community with all person are all over 55 years of age, the problem is living alone with health issues. Not so long ago my Grand Kids got me a medical emergency call device for help when and if needed 24/7. It was a Fathers Day Gift and I thought it would be great, for safety and security along with medical needs.

Well once I did need help, I pushed the button and lo and behold it did not get me anyone to ask for help. It asked for a credit card to continue the call? Once I got help not from Great Call, my Grand kids came over and told me they just got a standard form letter saying to return the device as it is a safety recall? Well it turns out it was not a working program and the entire devices are all defective and do NOT work.

Leaving all of us who got one in a very deadly situation, giving us a false sense of help at any time 24/7. It was and is a scheme to defraud all of us as it is in fact a broken and faulty device and both Best Buy and Great Call lied to everyone who got one. I notified out States Consumer Affairs and the office of elder abuse. This is fraud and theft.

Martin K.
Phoenix, AZ
June 20 2019 2:48PM

As a former customer of this Great Call alleged Medical Help Device, I would advise all persons who got one of these to NOT use it as it is totally faulty and never did work. Had I known this I never would have bought one, I do not recommend this device at all to anyone when In-Law had a Heat Stroke incident the device failed time and time again. She is now O.K., but NOT because of Great Call, we now use Guardian 911 and it works fine. We also weeks after complaining about the defects in the device got a form letter informing us a Safety Recall is is now in effect instructing us to return the device for a refund and a Gift Card. No thank You, the device is currently being fully examined by a Engineer at my Neighbors company for the defects and then I will file Legal action against all parties involved.

Harold L.
Phoenix, AZ
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