GreatCall Lively Medical Alert Review

GreatCall is a technology company based in San Diego and operating since 2005. The company offers products designed to allow older adults to age in place, with streamlined designs and built-in accessibility and safety features. GreatCall is primarily known for its push-button medical alert devices as well as Jitterbug Flip and Jitterbug Smart 2 cellphones.

GreatCall’s two medical alert models, Lively Mobile Plus and Lively Wearable, connect you immediately with a helpful agent, emergency responders, roadside assistance, or other services.

Pros
  • Connects to 24/7 assistance, caregivers, and emergency responders
  • Waterproof and can be used in the shower
  • Runs on reliable Verizon cellular network at no additional charge

Cons
  • Speaker quality may diminish in noisy settings
  • Lively Mobile Plus requires a nightly charge

GreatCall Lively Plus Medical Alert

GreatCall Lively Plus looks much like a pager and can be worn around your neck on a lanyard, clipped to your pocket or belt, or kept in your pocket or purse. If you have an emergency, press the button on the Lively Plus to connect with an agent.

You’ll speak to the GreatCall agents directly through the device’s speakers, and they will locate you using the built-in GPS in the Lively Plus Medical Alert. They will then notify the appropriate emergency responders or individuals to get you the help you need.

GreatCall Lively Wearable Medical Alert

GreatCall Lively Wearable is smaller compared to the Lively Mobile Plus medical alert device. Lively Wearable is designed to be worn on the wristband like a watch or around the neck on a lanyard. This medical alert device is also a fitness tracker and can keep track of your steps and give you daily goals for movement.

Push the button on the GreatCall Lively Wearable to connect to an agent through your smartphone. There is no speaker on the device, which uses Bluetooth technology to integrate with apps on your smartphone, so you must have an Android 4.4 or iPhone iOS 8.0 or later. You need to keep your phone within 150 feet of your GreatCall Lively Wearable medical alert at all times.

Compare Great Call Medical Alerts
Lively Mobile Plus vs. Lively Wearable
Features Lively Mobile Plus Lively Wearable
Included in the Box Device, lanyard, charging dock, clip for belt or purse Device, wristband, lanyard
Power Source Rechargeable on dock (charge fully before first use) CR2450 lithium coin batteries (included), not rechargeable
Product Size and Weight 1.67 x 2.63 inches, 1.98 oz 1.3 x 1.4 inches, 0.7 oz
Fall Detection Yes, with lanyard Yes, with lanyard
Options for Wear Carry, lanyard, or belt clip Wrist or lanyard
Fitness Tracker No Yes
Daily Fitness Challenges No Yes
Two-way Communication Yes Yes, smartphone required

GreatCall Lively Mobile Plus Health & Safety Packages

All Lively Mobile Plus Health & Safety Packages provide 5Star Urgent Response. Lively Wearable requires you have your cellphone with you to use package features. We’ve listed the package options below, and you’ll find prices later in this guide in the cost section.

  • 5Star Urgent Response: Push the 5Star button to speak to an agent certified by the International Academies of Emergency Dispatch (IAED). The agent can assess your problem and call emergency services, a caregiver or neighbor, or others you designated. The agent stays on the line with you until you have help.
  • Urgent Care: Speak with a nurse or doctor any time you need to if you use GreatCall Lively Mobile Plus. You can even use this service to refill common prescriptions. Not available with Lively Wearable.
  • GreatCall Link: This is a mobile app your family and caregivers can download to their smartphone, so they get a notification if you contact 5Star Urgent Response.
  • Fall Detection: When worn on GreatCall’s specially-designed lanyard, your medical alert device detects falls and contacts 5Star Urgent Response on your behalf.
  • Product Replacement: GreatCall replaces your Lively Mobile Plus if it gets lost, stolen, or broken. Not available for Lively Wearable.

GreatCall Lively Medical Alert Costs

GreatCall Lively Wearable

GreatCall Lively Wearable

GreatCall Lively Wearable costs $49.99 to purchase, and you’ll pay $14.99 each month for 5Star Urgent Response, GreatCall Link, fitness tracking, and fall detection services.

GreatCall Lively Mobile Plus medical alert also costs $49.99, with a monthly Lively Mobile Plus Health & Safety Package fee, required to activate and use a Lively Mobile Plus device. The packages are available at three price points, each including 5Star Urgent Response with the second and third building on the previous plan.

GreatCall Lively Mobile

GreatCall Lively Mobile
  • Basic: 5Star Urgent Response at $19.99 a month
  • Preferred: Adds Urgent Care and GreatCall Link for $24.99 a month
  • Ultimate: Adds fall detection and replacement guarantee to Preferred for $34.99 monthly

GreatCall often offers promotional discounted pricing on the Lively Mobile Plus and Lively Wearable. For example, we found 15% off deals a few months before this review was published.

How to Buy a GreatCall Lively Medical Alert

Both the Lively Mobile Plus and Lively Wearable are available for purchase through GreatCall’s website. If you would prefer to purchase it in person, you can enter your ZIP code in the store locator on the site to find the nearest retailer.

GreatCall Lively Medical Alert Complaints

ConsumerAffairs reviewers give the Lively Mobile 4 out of 5 stars. Many reviews mention the company’s excellent customer service, peace of mind that comes with using a GreatCall medical alert device, and accessible price points. Complaints tend to focus on faulty devices that don’t hold a charge, so it’s a good idea to check your device by making a test call periodically.

GreatCall Lively Medical Alert also receives 4 out of 5 stars from PCMag editors, who noted the device had the fastest response times and was the most affordable of any medical alert devices they’ve tested. ConsumersAdvocate rates the medical alerts and GreatCall service a 9 out of 10 stars. GreatCall Inc. gets an “A+” rating from the Better Business Bureau.

GreatCall Lively Medical Alert Q&A

  • When would I use a GreatCall Lively Medical Alert?
    Anyone who has medical issues can use a GreatCall Medical Alert device to stay independent while having fast access to help if needed day or night. Some examples of when you may need to use GreatCall Lively Medical Alert include if you fall in the shower, walk to your car at night and want an agent on the line for safety, you are gardening or going for a run alone and become injured, or you live alone and feel safe knowing help is a button-push away.

  • How do GreatCall Lively Medical Alerts notify a caregiver or family member in case of an emergency?
    First, your family member or caregiver must install the GreatCall Link app on their smartphone. Then, they will receive an alert through the app on their phone if you press the emergency button to call for help. This service is available if you have the Lively Mobile Plus Preferred or Ultimate plan, or if you have the Lively Wearable.

  • How does fall detection work on a GreatCall Lively Medical Alert device?
    GreatCall Lively Medical Alerts have an internal, patented triaxial accelerometer to detect sudden changes in body acceleration which happens during a fall. If the device detects that you’ve fallen, it automatically contacts 5Star Urgent Response agents and uses your GPS location to send help in the event you are unconscious. You need to wear either the Lively Mobile Plus or Lively Wearable on a lanyard around your neck to take advantage of fall detection.

  • What colors are available for GreatCall Lively Medical Alerts?
    The Lively Wearable is available in white with gold trim or gray with gunmetal trim, and the Lively Mobile Plus is available only in silver.

  • Is it difficult to set up a GreatCall Lively Medical Alert device?
    Setting up either GreatCall Lively Medical Alert is quite simple. Each device comes with a Quick Start Guide to help you get set up fast with instructions on how to make sure the device is charged and working.

Conclusion

GreatCall’s Lively Mobile Plus or Lively Wearable are reliable options for safety with extra peace of mind for yourself or a loved one who is living alone. Consider the Mobile Plus if you want to be able to make emergency calls directly through the device, or GreatCall Lively Wearable to save monthly package fees if you feel confident you will have your cellphone handy in case of emergency.

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