Lively Medical Alert

Live in a retirement community with all person are all over 55 years of age, the problem is living alone with health issues. Not so long ago my Grand Kids got me a medical emergency call device for help when and if needed 24/7. It was a Fathers Day Gift and I thought it would be great, for safety and security along with medical needs.

Well once I did need help, I pushed the button and lo and behold it did not get me anyone to ask for help. It asked for a credit card to continue the call? Once I got help not from Great Call, my Grand kids came over and told me they just got a standard form letter saying to return the device as it is a safety recall? Well it turns out it was not a working program and the entire devices are all defective and do NOT work.

Leaving all of us who got one in a very deadly situation, giving us a false sense of help at any time 24/7. It was and is a scheme to defraud all of us as it is in fact a broken and faulty device and both Best Buy and Great Call lied to everyone who got one. I notified out States Consumer Affairs and the office of elder abuse. This is fraud and theft.

As a former customer of this Great Call alleged Medical Help Device, I would advise all persons who got one of these to NOT use it as it is totally faulty and never did work. Had I known this I never would have bought one, I do not recommend this device at all to anyone when In-Law had a Heat Stroke incident the device failed time and time again. She is now O.K., but NOT because of Great Call, we now use Guardian 911 and it works fine. We also weeks after complaining about the defects in the device got a form letter informing us a Safety Recall is is now in effect instructing us to return the device for a refund and a Gift Card. No thank You, the device is currently being fully examined by a Engineer at my Neighbors company for the defects and then I will file Legal action against all parties involved.

When I was told I will need some very serious surgeries and will be homebound for some time, as my Kids said I need a Medical Emergency Alert Device that can notify them if I push the 911 button. I saw the John Walsh advertisement on Great Call Lively Mobile Plus Device that just came out.

So my kids got me one, connected to their smart phones to notify them when I pushed the 911 button, Great Call Promised it was Water Proof, has a Fall Detector, Emergency alert response etc. Well as we all now know that all was a total fabrication and not true at all. The Devices were removed from the store we got it from, so we called the company in Carlsbad, CA and learned the Device was in fact a Nonfunctional Device and would not help if we needed help. After having an incident and using the device prior to knowing the device is faulty and on recall, it did NOT work when I needed help, thankful for the Neighbor who heard my screams.

I can not ever recommend any Device from Great Call as they lied and continue to lie. I have every intention of filing or joining any lawsuits against these dishonest cheating companies.

As one who had first hand experience and know two people who work in the Reno, CALL Center for Great Call the New Mobile Lively Plus Device for Medical assistance does NOT work, not one of the many items the company says it can do, does not do, got several letters for some clients telling them to return the device. The device in the companies own words say "Safety Recall." The medical devices do not work. Never did yet the company sold them all over the USA, DEFRAUDING THE ELDERLY AND ILL, the device never was waterproof nor does it get any fall detection that works. Sent it back to Amazon who by the way took it off there site, due to defective device.

As a retired and ill person, I was told to get this Great Call New mobile Lively device, when I got it in April-2019 it never worked, I called customer service many times all I was told was to unplug it and turn it off to reset? Then is still did not work, a few days ago I got a call and then a letter telling me to return the device and not use it since it does not work and could be a health danger? They offered me a Best Buy fifty dollar gift card to satisfy me into not complaining then that offered me a Jitterbug NO Thanks to GreatCall I'm done with the lies and fake stories of theirs to try and appease us for buying a worthless device.