Jacuzzi Hot Tubs

Comprehensive Jacuzzi Review

Because Jacuzzi offers multiple hot tub lines from budget to luxury, we selected the company as Great for Every Budget in our Top Hot Tub Companies guide. After decades in the business, Jacuzzi continues to develop leading-edge hot tub technology, such as Aqualibrium power jets to deliver an optimal mixture of water and air for effective muscle relaxation. The SmartTub app for iPhone, Android, and Amazon Alexa allows Jacuzzi hot tub owners to adjust settings, receive power outage alerts, get a call from the hot tub when it needs service, and more.

Pros
  • A substantial number of styles and options
  • Models available at dealers for wet testing
  • Stylish hot tub surrounds and accessories
Cons
  • Most models are highly priced

Jacuzzi Hot Tub Models and Features

Jacuzzi currently offers five hot tub lines with multiple models and options to fit a wide variety of needs and budgets. The J-200 models are lower-cost entry-level hot tubs, and you’ll find more features with higher prices as you shop the upper-level Jacuzzi hot tubs. The Jacuzzi J-LX is a premium-level energy efficient hot tub with a minimalist design. Jacuzzi hot tubs can accommodate from two to nine people with ergonomic seating and strategically placed jets.

Jacuzzi hot tubs come in up to 10 color options for the interior tub, three for the outer enclosure, and three to five cover colors. See our chart lower on the page for prices.

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Jacuzzi Budget Hot Tubs

Jacuzzi J-200 entry-level hot tubs come in seven models, some featuring lounge seating with a higher back and toe-to-shoulder jets. You get standard jets, Clear Ray two-stage water treatment, and colored lighting with these hot tubs, and the low to moderate price doesn’t mean you sacrifice selection. You can order a Jacuzzi J-200 with a choice of several seating layouts, and you get cup holders.

Jacuzzi Midrange Hot Tubs

  • The entry level to upper midrange priced Jacuzzi J-300 hot tub line offers upgraded features and wider seats compared to J-200 models. J-300 hot tubs come with Jacuzzi’s PowerPro jets, adjustable headrests, ergonomically designed seating options, and ClearRay On-Demand for easier maintenance.
  • Jacuzzi’s J-315 is of particular interest to seniors as it is designed for easy entry and exit and has optional accessories like handrails and steps to further ease getting in and out of the hot tub. The J-315 has easy-to-see controls, and the jets are capable of pressure-point hydromassage.

Jacuzzi Premium and Luxury Hot Tubs

  • Jacuzzi’s premium J-400 line of hot tubs is available in seven models with upgraded and luxury features. This line falls into the premium to luxury price range for the top level models, but if you only need one or two seats, you can keep the price under $10,000. Jacuzzi’s J-400 hot tubs come with more PowerPro jets, adjustable headrests, premium lighting options, and a lighted waterfall.
  • Jacuzzi calls its J-500 hot tubs Luxury Open-Seated Masterpieces. With two options, J-500 hot tubs are particularly attractive with a curved design and lighted exterior. You get a full body massage with lounge seats, PowerPro FX directional jets, dual waterfalls, and beautiful interior lighting. Jacuzzi J-500 hot tubs work with the SmartTub smartphone app to simplify maintenance and making adjustments.
  • Jacuzzi designed J-LX hot tub models to be exceedingly energy efficient without sacrificing jet power. The outer cabinet of the J-LX is attractively finished with a flat top rail designed to blend with most decks, filtered LED perimeter lighting, underwater LED lighting, and a lighted waterfall. Taller individuals fit comfortably in the seats, and the control panel has advanced settings. Jacuzzi’s J-LX can utilize the SmartTub mobile app for maintenance and adjustments.

Jacuzzi Hot Tub Prices and Financing

While Jacuzzi doesn’t list prices for each hot tub model online, the company provides more cost information than most other hot tub manufacturers by publishing the price range in our chart below.

Jacuzzi offers dealer financing on all hot tubs costing over $4,000, with monthly payments starting from $50 to $200 depending on the cost of the final configuration of your hot tub.

Jacuzzi Hot Tub Prices
Model Seats Price Best for
J-200 2 to 7 $4,000 to $8,000 First hot tub, entry level
J-300 2 to 7 $4,000 to $12,000 Entry to midlevel with more comfort
J-400 2 to 9 $6,000 to $16,000+ Premium hot tubbing with advanced features
J-500 5 to 7 $12,000 to $16,000+ Luxury features, special exterior design
J-LX 5 to 7 $12,000 to $15,000 Energy efficient, modern minimalist design

Jacuzzi Hot Tub Warranties

Jacuzzi warranty terms vary slightly between lines and models, so take the time to read the warranty for Jacuzzi hot tubs that interest you. You can get warranty information from a salesperson or on the company website.

  • J-300 through J-LX models have a five-year warranty on the cabinet, plumbing and electrical pumps, heaters, and control systems, seven years on the shell surface, and a 10-year shell structure warranty.
  • J-200 hot tubs come with a one-year cabinet warranty, two years on the plumbing, electrical systems, and shell surface, and five years coverage on the shell structure.

Jacuzzi Hot Tub Complaints

You will find plenty of glowing reviews on Jacuzzi’s website. ConsumerAffairs readers rated Jacuzzi hot tubs an average of 4 out of 5 stars with some problems centering around local dealer service or delivery problems and not the company. The Better Business Bureau gives Jacuzzi an “A-” with just seven complaints over the past three years, all closed. A vast majority of Jacuzzi hot tub dealers rate very highly with customers in online reviews.

Jacuzzi Hot Tubs Q&A

  • Can I trade in my current Jacuzzi hot tub on a new model?
    Yes, you can use Jacuzzi’s hot tub trade-in program to get a discount on the price of a new model.

  • Do I need a particular foundation under a Jacuzzi hot tub?
    Hot tubs are very heavy when filled, so unless your deck or base area is designed to support a hot tub, it will need to be inspected for safety before installing a Jacuzzi. See Planning for a Hot Tub for more tips.

  • Can a Jacuzzi hot tub help my aching joints?
    Heated water hydrotherapy is useful for increasing circulation, decreasing inflammation, and reducing arthritis pain and tight, sore muscles. There are also stress reduction benefits to using a Jacuzzi hot tub.

  • Do I need to install plumbing for a Jacuzzi hot tub?
    No additional plumbing is required for a Jacuzzi hot tub since you can fill it from your garden hose or another water source.

  • Can I try out a Jacuzzi hot tub before buying?
    Yes, you can do a wet test to try a Jacuzzi hot tub before you buy one. Call your local Jacuzzi dealer to schedule time for a wet test in an operating hot tub. You can typically try hot tubs after hours when shoppers are out of the store.

 

Conclusion

Hot tubs are an excellent alternative for pain relief, relaxation, enhanced circulation, and socializing. While seniors need to take precautions, heated hydrotherapy is an excellent choice for many. Jacuzzi has been designing and manufacturing hot tubs for decades and offers proven therapeutic features with a vast model and option selection to create a hot tub for just about any budget.

Jacuzzi Reviews

Recent Reviews

Featured Review
July 24 2022 12:45AM

We were very happy with our person Dennis ** who did an excellent job on customer service. Very well dressed and clean looking. Very friendly and let us ask questions of any sort pertaining to our shower re-model. He also just lives almost around the corner from us.

This man really knows his job and gives you so many payment options and what is easy ways to go. We learned a lot from him. We would recommend him to anyone. He showed us what is safe in showers. We really recommend him to everybody. Mike and colleen**.

Colleen P.
Scappoose, OR
April 30 2022 3:55PM

Total piece of garbage! Bought the J495 you know the $18,000 fully loaded hottub? What a mistake! Within six months the circulation pump went out and was replaced, shortly thereafter all the lights went out and were replaced under warranty.

A year later the lights went out, out of warranty and Jacuzzi wouldn't touch it. (Most of the techs are beyond dumb as well.

You pay $150 for a service call not knowing who you're going to get, the "Backroom Amateur" or the "Pro" out of five techs that came to my house four out of five were definitely pretty pathetic in their skillset and I ended up paying to replace parts that did not resolve the problem.

Fast forward to year three and the Subwoofer totally died (Out of warranty of course, and $1200+ Install to replace).

Fast forward to year five and the main board is totally dead and needs a replacement, the tub will run for about ten minutes then the breaker pops and it shuts off another $1500+ Repair, also all of the four speakers are dry rotted though at a cost of about $250 each to replace.

Lastly while the cover is completely structurally intact it now fills up with water when it rains. Another $500-800 expense and gets so heavy it take three strong men to open. I would guess the cover weighs about 400 pounds when filled with water and probably 120 dry.

I seriously HATE HATE HATE this thing. To be honest I believe my fault lies in buying a Hottub made in America versus the one made in China.

Unfortunately in this day and age when you Buy a $18000 that is made in China you get about $12000 worth of quality parts $2000 Labor costs to assemble, and a $4000 profit margin for the manufacturer.

You buy this piece of garbage made in America you get a $18000 hottub with about $5000 worth of parts, $9000 worth of labor and a $4000 profit margin for the manufacture.

Bottom line is you end up with this Piece of ** that has most of its cheap garbage parts made in Mexico and assembled by factory workers at $50+ an hour.

Long story short I'll Never ever recommend Jacuzzi or anything they touch to anyone ever until I die. At this point I will likely pay someone to get this piece of garbage off my deck so I can have more deck space.

BUYER BE WARNED, IF YOU BUY JACUZZI, BUY THE LONGEST MOST EXPENSIVE WARRANTY AVAILABLE OR YOU WILL REGRET THIS PURCHASE!

Steven K.
Warrenville, IL
November 08 2021 2:04AM

Spent about $18k on a fully loaded J495 in 2015. Wow what a mistake. I seriously hate this thing! In the first year half the lights went out, one of the pumps, and the seal on the center jet.

Fortunately the warranty took care of all of it. Year two the subwoofer died, two of the speakers died, half the led lights went out again all out of warranty. Was quoted about $3000 to repair. Total and complete garbage. Stay the hell away from the Jacuzzi brand.

Steve K.
Naperville, IL
May 29 2021 11:03AM

I’ve had a J480 for ~10 years. The motherboard blew over 2.5 months ago. I’ve had 2 dealers contact Jacuzzi for a replacement kit and they never got back to them. I called to escalate but not allowed to speak with Jacuzzi contacts that work with dealers.

Finally they contacted the dealer and said they changed their pricing. What would have cost $1200 now is $2700 cause you have to buy all the components separately.

What would have taken 1 hour to repair will take 4 hours. Since I am moving and can’t wait any longer. I’m going to trash it and NEVER BUY JACUZZI again!

Rick G.
Lincolnton, NC
May 12 2021 7:01PM

Have had a J345 for 5 years and it’s great, easy to maintain and not too expensive on the electric bill. We upgraded to J485 and love the upgrade: deeper seats, more intuitive controls, seems to stay crystal clear longer without much effort.

It’s like having 5 star spa retreat in my back yard. The warm bubbly water takes away those gardening and bicycling aches too.

Eve S.
Chicago, IL
April 18 2021 9:59PM

I am not one who enjoys writing bad reviews as I feel everyone makes mistakes at times and it’s easy to just write a bad review when you are emotional.

I previously bought a 12 yr old Brown's Jacuzzi and we had it another 16 years and the only thing I had to replace was the mother board for $250. I bought a jacuzzi last year and I already had 4 service. I’ve had twice flow switch errors and it just stops Heating.

The led lights are not working and I already replaced all filters to try and make sure I don’t keep getting errors.

Customer service is always nice but I have to wait 5-7 days to get someone out and lose ability to use it. I don't know if only my unit is a lemon but looking at other reviews I see I’m not the only one with a poor quality unit.

Ivo H.
Roswell, GA
March 28 2021 1:18PM

Purchased our hot tub 3 years ago. Slowly things have wrong. The head rest fall apart, the jets lock so they cannot be opened or closed and the diverter freezes. Now the light flashes constantly that it needs service and will not heat or run.

Calling Jacuzzi customer service is useless, they hang up on you while in queue or they hang up immediately if you opt to get a call back. Our local Jacuzzi dealer will do nothing.

Our tub says it needs service but there is not service to be had. DO NOT BUY A JACUZZI HOT TUB!! YOU WILL NEVER GET SERVICE!

John L.
Sea Isle City, NJ
March 18 2021 6:46PM

I purchased this tub several years ago & for almost all of that time I have been trying to get them to service it without success or even an attempt to honor the Warranty. 1st it was a problem with the door that would not close properly - still not working as it should. T

hen the shower hand held stopped working correctly. Only about 20% of the water was diverted to the hand held. The rest was simply going down the drain. This problem was SIMPLY IGNORED FOR YEARS!

Once they have your $ or your name on a contract for payment you will NOT receive any further service at all. The tub cost almost as much as my house yet I was totally ignored when it came to service to the unit itself.

A walk-in tub is a valuable addition to the home but make very SURE that you check out the service practices of the Co. you are buying from. Do NOT even consider Jacuzzi!!! Most plumbers do NOT service their products either including their toilets.

Marian T.
Wichita Falls, TX
February 05 2021 12:05AM

Do not expect Jacuzzi to honor the warranty if you are not the original owner. The local retail store told us it was transferable. The seller reached out to ask Jacuzzi if it was transferable. They never returned his calls.

As soon as it is sold the warranty is void. Verified this direct from Jacuzzi support. Don't buy used and expect to have any warranty. Don't buy expecting you can sell it with warranty.

Ken D.
Burnaby, SELECT A STATE
September 12 2020 1:10PM

DO NOT BUY JACUZZI!! I bought a J495 model the top of the line for $11,000 a couple years ago. Motors had to be replaced, half the lights stopped working. Now it's leaking underneath by the floor jet and will cost me at least $2000 to have repaired!!

Will F.
Washington, IL
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