Jacuzzi Hot Tubs

We purchased a new Jacuzzi JL-X back in 2013 from a local Jacuzzi dealer that installed it as part of our new outdoor deck. As I see it, there are two separate sources of praise or criticism in a review like this, the manufacturer & the local dealer/service provider.

This site asks for feedback only about Jacuzzi, so I will focus mostly on that here. Our JL-X has performed almost flawlessly for a decade, outside, through Michigan winters, and multiple power outages. We use it 3-4x every week, 12 months a year.

The only part to fail has been the topside controller, which was replaced post-warranty, but has since worked consistently. The tub was a $10K investment in 2013, and it has paid for itself several times over.

CAVEAT: If you are dubious about your local dealer/service provider (e.g. communication, professionalism, competence), do NOT buy a Jacuzzi product.

This is where things have the potential to fall apart, because it is not Jacuzzi that services the tubs they sell; it is the local dealer's service department, and that is an ENTIRELY DIFFERENT but VERY IMPORTANT aspect to consider. My experience with Jacuzzi and their JL-X has been quite positive: 5 Stars.

"Jacuzzis last for years" they advertise. Bunchacrap! Good toilets? My **. After only 2 years of use, my two Jacuzzi toilets flushed dirty water, badly stained the bowls and stained the tank's interior walls.

The two metal washers in the bottom shed metal flakes and created a brown/black mess. Vinegar didn't remedy. Had to drain all water, scrub, and sandpaper, many times. Hello there, Jacuzzi. Iron rusts!

Topside control no longer made for my hot tub…have to purchase entire control unit…It went once under warranty and they didn’t resolve issues…Money pit!… How is it possible not to make a part for a tub that was only few years old…

My family bought a J-385 model eight years ago. We quickly found out that the local service was horrible. Trying to get this Jacuzzi repaired was very difficult. At this time, I am considering replacing the Jacuzzi product with a competitor's product who can offer service and repairs,

We were very happy with our person Dennis ** who did an excellent job on customer service. Very well dressed and clean looking. Very friendly and let us ask questions of any sort pertaining to our shower re-model. He also just lives almost around the corner from us.

This man really knows his job and gives you so many payment options and what is easy ways to go. We learned a lot from him. We would recommend him to anyone. He showed us what is safe in showers. We really recommend him to everybody. Mike and colleen**.

Total piece of garbage! Bought the J495 you know the $18,000 fully loaded hottub? What a mistake! Within six months the circulation pump went out and was replaced, shortly thereafter all the lights went out and were replaced under warranty.

A year later the lights went out, out of warranty and Jacuzzi wouldn't touch it. (Most of the techs are beyond dumb as well.

You pay $150 for a service call not knowing who you're going to get, the "Backroom Amateur" or the "Pro" out of five techs that came to my house four out of five were definitely pretty pathetic in their skillset and I ended up paying to replace parts that did not resolve the problem.

Fast forward to year three and the Subwoofer totally died (Out of warranty of course, and $1200+ Install to replace).

Fast forward to year five and the main board is totally dead and needs a replacement, the tub will run for about ten minutes then the breaker pops and it shuts off another $1500+ Repair, also all of the four speakers are dry rotted though at a cost of about $250 each to replace.

Lastly while the cover is completely structurally intact it now fills up with water when it rains. Another $500-800 expense and gets so heavy it take three strong men to open. I would guess the cover weighs about 400 pounds when filled with water and probably 120 dry.

I seriously HATE HATE HATE this thing. To be honest I believe my fault lies in buying a Hottub made in America versus the one made in China.

Unfortunately in this day and age when you Buy a $18000 that is made in China you get about $12000 worth of quality parts $2000 Labor costs to assemble, and a $4000 profit margin for the manufacturer.

You buy this piece of garbage made in America you get a $18000 hottub with about $5000 worth of parts, $9000 worth of labor and a $4000 profit margin for the manufacture.

Bottom line is you end up with this Piece of ** that has most of its cheap garbage parts made in Mexico and assembled by factory workers at $50+ an hour.

Long story short I'll Never ever recommend Jacuzzi or anything they touch to anyone ever until I die. At this point I will likely pay someone to get this piece of garbage off my deck so I can have more deck space.

BUYER BE WARNED, IF YOU BUY JACUZZI, BUY THE LONGEST MOST EXPENSIVE WARRANTY AVAILABLE OR YOU WILL REGRET THIS PURCHASE!

Spent about $18k on a fully loaded J495 in 2015. Wow what a mistake. I seriously hate this thing! In the first year half the lights went out, one of the pumps, and the seal on the center jet.

Fortunately the warranty took care of all of it. Year two the subwoofer died, two of the speakers died, half the led lights went out again all out of warranty. Was quoted about $3000 to repair. Total and complete garbage. Stay the hell away from the Jacuzzi brand.

I’ve had a J480 for ~10 years. The motherboard blew over 2.5 months ago. I’ve had 2 dealers contact Jacuzzi for a replacement kit and they never got back to them. I called to escalate but not allowed to speak with Jacuzzi contacts that work with dealers.

Finally they contacted the dealer and said they changed their pricing. What would have cost $1200 now is $2700 cause you have to buy all the components separately.

What would have taken 1 hour to repair will take 4 hours. Since I am moving and can’t wait any longer. I’m going to trash it and NEVER BUY JACUZZI again!

Have had a J345 for 5 years and it’s great, easy to maintain and not too expensive on the electric bill. We upgraded to J485 and love the upgrade: deeper seats, more intuitive controls, seems to stay crystal clear longer without much effort.

It’s like having 5 star spa retreat in my back yard. The warm bubbly water takes away those gardening and bicycling aches too.

I am not one who enjoys writing bad reviews as I feel everyone makes mistakes at times and it’s easy to just write a bad review when you are emotional.

I previously bought a 12 yr old Brown's Jacuzzi and we had it another 16 years and the only thing I had to replace was the mother board for $250. I bought a jacuzzi last year and I already had 4 service. I’ve had twice flow switch errors and it just stops Heating.

The led lights are not working and I already replaced all filters to try and make sure I don’t keep getting errors.

Customer service is always nice but I have to wait 5-7 days to get someone out and lose ability to use it. I don't know if only my unit is a lemon but looking at other reviews I see I’m not the only one with a poor quality unit.