The Jacuzzi name is synonymous with hot tubs. The company manufactures hot tubs known all over the world for quality, luxury, and the health benefits of hydrotherapy. The Jacuzzi ClearRay water management system simplifies cleaning and maintenance, and the company developed the SmartTub mobile app used to monitor and control many of its hot tubs. Jacuzzi developed the first hot tub pump 60 years ago and continues to provide innovative hydrotherapy products and features.
Editorial Breakdown
Hot Tub Variety
Warranty
Hot Tub Features
Customer Service
Overall Rating
Bottom Line
Jacuzzi manufactures hot tubs known all over the world for quality, luxury, and the health benefits of hydrotherapy.
Because Jacuzzi offers multiple hot tub lines from budget to luxury, we selected the company as Great for Every Budget in our Top Hot Tub Companies guide. After decades in the business, Jacuzzi continues to develop leading-edge hot tub technology, such as Aqualibrium power jets to deliver an optimal mixture of water and air for effective muscle relaxation. The SmartTub app for iPhone, Android, and Amazon Alexa allows Jacuzzi hot tub owners to adjust settings, receive power outage alerts, get a call from the hot tub when it needs service, and more.
Pros
A substantial number of styles and options
Models available at dealers for wet testing
Stylish hot tub surrounds and accessories
Cons
Most models are highly priced
Jacuzzi Hot Tub Models and Features
Jacuzzi currently offers five hot tub lines with multiple models and options to fit a wide variety of needs and budgets. The J-200 models are lower-cost entry-level hot tubs, and you’ll find more features with higher prices as you shop the upper-level Jacuzzi hot tubs. The Jacuzzi J-LX is a premium-level energy efficient hot tub with a minimalist design. Jacuzzi hot tubs can accommodate from two to nine people with ergonomic seating and strategically placed jets.
Jacuzzi hot tubs come in up to 10 color options for the interior tub, three for the outer enclosure, and three to five cover colors. See our chart lower on the page for prices.
Jacuzzi Budget Hot Tubs
Jacuzzi J-200 entry-level hot tubs come in seven models, some featuring lounge seating with a higher back and toe-to-shoulder jets. You get standard jets, Clear Ray two-stage water treatment, and colored lighting with these hot tubs, and the low to moderate price doesn’t mean you sacrifice selection. You can order a Jacuzzi J-200 with a choice of several seating layouts, and you get cup holders.
Jacuzzi Midrange Hot Tubs
The entry level to upper midrange priced Jacuzzi J-300 hot tub line offers upgraded features and wider seats compared to J-200 models. J-300 hot tubs come with Jacuzzi’s PowerPro jets, adjustable headrests, ergonomically designed seating options, and ClearRay On-Demand for easier maintenance.
Jacuzzi’s J-315 is of particular interest to seniors as it is designed for easy entry and exit and has optional accessories like handrails and steps to further ease getting in and out of the hot tub. The J-315 has easy-to-see controls, and the jets are capable of pressure-point hydromassage.
Jacuzzi Premium and Luxury Hot Tubs
Jacuzzi’s premium J-400 line of hot tubs is available in seven models with upgraded and luxury features. This line falls into the premium to luxury price range for the top level models, but if you only need one or two seats, you can keep the price under $10,000. Jacuzzi’s J-400 hot tubs come with more PowerPro jets, adjustable headrests, premium lighting options, and a lighted waterfall.
Jacuzzi calls its J-500 hot tubs Luxury Open-Seated Masterpieces. With two options, J-500 hot tubs are particularly attractive with a curved design and lighted exterior. You get a full body massage with lounge seats, PowerPro FX directional jets, dual waterfalls, and beautiful interior lighting. Jacuzzi J-500 hot tubs work with the SmartTub smartphone app to simplify maintenance and making adjustments.
Jacuzzi designed J-LX hot tub models to be exceedingly energy efficient without sacrificing jet power. The outer cabinet of the J-LX is attractively finished with a flat top rail designed to blend with most decks, filtered LED perimeter lighting, underwater LED lighting, and a lighted waterfall. Taller individuals fit comfortably in the seats, and the control panel has advanced settings. Jacuzzi’s J-LX can utilize the SmartTub mobile app for maintenance and adjustments.
Jacuzzi Hot Tub Prices and Financing
While Jacuzzi doesn’t list prices for each hot tub model online, the company provides more cost information than most other hot tub manufacturers by publishing the price range in our chart below.
Jacuzzi offers dealer financing on all hot tubs costing over $4,000, with monthly payments starting from $50 to $200 depending on the cost of the final configuration of your hot tub.
Model
Seats
Price
Best for
J-200
2 to 7
$4,000 to $8,000
First hot tub, entry level
J-300
2 to 7
$4,000 to $12,000
Entry to midlevel with more comfort
J-400
2 to 9
$6,000 to $16,000+
Premium hot tubbing with advanced features
J-500
5 to 7
$12,000 to $16,000+
Luxury features, special exterior design
J-LX
5 to 7
$12,000 to $15,000
Energy efficient, modern minimalist design
Jacuzzi Hot Tub Prices
Jacuzzi Hot Tub Warranties
Jacuzzi warranty terms vary slightly between lines and models, so take the time to read the warranty for Jacuzzi hot tubs that interest you. You can get warranty information from a salesperson or on the company website.
J-300 through J-LX models have a five-year warranty on the cabinet, plumbing and electrical pumps, heaters, and control systems, seven years on the shell surface, and a 10-year shell structure warranty.
J-200 hot tubs come with a one-year cabinet warranty, two years on the plumbing, electrical systems, and shell surface, and five years coverage on the shell structure.
Jacuzzi Hot Tub Complaints
You will find plenty of glowing reviews on Jacuzzi’s website. ConsumerAffairs readers rated Jacuzzi hot tubs an average of 4 out of 5 stars with some problems centering around local dealer service or delivery problems and not the company. The Better Business Bureau gives Jacuzzi an “A-” with just seven complaints over the past three years, all closed. A vast majority of Jacuzzi hot tub dealers rate very highly with customers in online reviews.
Jacuzzi Hot Tubs FAQ
Can I trade in my current Jacuzzi hot tub on a new model?
Yes, you can use Jacuzzi’s hot tub trade-in program to get a discount on the price of a new model.
Do I need a particular foundation under a Jacuzzi hot tub?
Hot tubs are very heavy when filled, so unless your deck or base area is designed to support a hot tub, it will need to be inspected for safety before installing a Jacuzzi. See Planning for a Hot Tub for more tips.
Can a Jacuzzi hot tub help my aching joints?
Heated water hydrotherapy is useful for increasing circulation, decreasing inflammation, and reducing arthritis pain and tight, sore muscles. There are also stress reduction benefits to using a Jacuzzi hot tub.
Do I need to install plumbing for a Jacuzzi hot tub?
No additional plumbing is required for a Jacuzzi hot tub since you can fill it from your garden hose or another water source.
Can I try out a Jacuzzi hot tub before buying?
Yes, you can do a wet test to try a Jacuzzi hot tub before you buy one. Call your local Jacuzzi dealer to schedule time for a wet test in an operating hot tub. You can typically try hot tubs after hours when shoppers are out of the store.
Conclusion
Hot tubs are an excellent alternative for pain relief, relaxation, enhanced circulation, and socializing. While seniors need to take precautions, heated hydrotherapy is an excellent choice for many. Jacuzzi has been designing and manufacturing hot tubs for decades and offers proven therapeutic features with a vast model and option selection to create a hot tub for just about any budget.
Purchased our hot tub 3 years ago. Slowly things have wrong. The head rest fall apart, the jets lock so they cannot be opened or closed and the diverter freezes. Now the light flashes constantly that it needs service and will not heat or run.
Calling Jacuzzi customer service is useless, they hang up on you while in queue or they hang up immediately if you opt to get a call back. Our local Jacuzzi dealer will do nothing.
Our tub says it needs service but there is not service to be had. DO NOT BUY A JACUZZI HOT TUB!! YOU WILL NEVER GET SERVICE!
John L.
Sea Isle City, NJ
March 18 2021 6:46PM
I purchased this tub several years ago & for almost all of that time I have been trying to get them to service it without success or even an attempt to honor the Warranty. 1st it was a problem with the door that would not close properly - still not working as it should. T
hen the shower hand held stopped working correctly. Only about 20% of the water was diverted to the hand held. The rest was simply going down the drain. This problem was SIMPLY IGNORED FOR YEARS!
Once they have your $ or your name on a contract for payment you will NOT receive any further service at all. The tub cost almost as much as my house yet I was totally ignored when it came to service to the unit itself.
A walk-in tub is a valuable addition to the home but make very SURE that you check out the service practices of the Co. you are buying from. Do NOT even consider Jacuzzi!!! Most plumbers do NOT service their products either including their toilets.
Marian T.
Wichita Falls, TX
February 05 2021 12:05AM
Do not expect Jacuzzi to honor the warranty if you are not the original owner. The local retail store told us it was transferable. The seller reached out to ask Jacuzzi if it was transferable. They never returned his calls.
As soon as it is sold the warranty is void. Verified this direct from Jacuzzi support. Don't buy used and expect to have any warranty. Don't buy expecting you can sell it with warranty.
Ken D.
Burnaby, SELECT A STATE
September 12 2020 1:10PM
DO NOT BUY JACUZZI!! I bought a J495 model the top of the line for $11,000 a couple years ago. Motors had to be replaced, half the lights stopped working. Now it's leaking underneath by the floor jet and will cost me at least $2000 to have repaired!!
Will F.
Washington, IL
March 13 2020 7:49AM
The consultant/salesman made a big deal about an ozonator so I wouldn’t ever have to worry about mold or mildew. I only used the whirlpool after bathing and washing my hair. I rinsed the tub down then filled with clean water. Every time. I was unable to use the whirlpool for 7 weeks due to a cut on my leg.
When I was finally able to soak chunks of black stuff came out of the jets! Called Jacuzzi and they were kind enough to send not 1 but 2 boxes of their special cleaner. I advised the customer service rep I had horrible asthma. Got the cleaner. After just opening one I couldn’t breathe. Husband had to remove it from the house while I started breathing treatments.
Jacuzzi then recommended bleach. Told them I can’t tolerate bleach either. The customer service rep said he hoped I found something to clean the lines and jets with my asthma have a nice day. No. I would not recommend spending 18,000.00 on this useless tub. I can’t wait to get it out of my bathroom. I hadn’t thought about the BBB. Good idea.
Kimberly S.
Salem, AL
January 09 2019 9:11PM
My experience with the Jacuzzi company has been most unpleasant, If you should purchase one of their very expensive walk-in tubs and it needs repair at some point, be prepared to fix it yourself as the company has forgotten you name after the sale is made. They will refer you to incompetent repair companies and when you have problems they just wash their hands of you and suddenly nothing is covered by the warranty. The customer service is terrible and the warranty useless. I have heard that there are much better, less expensive tubs out there and I wish I had known this when I purchased my walk-in tub.
