16 Jacuzzi Reviews
Write ReviewMarch 28 2021 1:18PM
Purchased our hot tub 3 years ago. Slowly things have wrong. The head rest fall apart, the jets lock so they cannot be opened or closed and the diverter freezes. Now the light flashes constantly that it needs service and will not heat or run.
Calling Jacuzzi customer service is useless, they hang up on you while in queue or they hang up immediately if you opt to get a call back. Our local Jacuzzi dealer will do nothing.
Our tub says it needs service but there is not service to be had. DO NOT BUY A JACUZZI HOT TUB!! YOU WILL NEVER GET SERVICE!
March 18 2021 6:46PM
I purchased this tub several years ago & for almost all of that time I have been trying to get them to service it without success or even an attempt to honor the Warranty. 1st it was a problem with the door that would not close properly - still not working as it should. T
hen the shower hand held stopped working correctly. Only about 20% of the water was diverted to the hand held. The rest was simply going down the drain. This problem was SIMPLY IGNORED FOR YEARS!
Once they have your $ or your name on a contract for payment you will NOT receive any further service at all. The tub cost almost as much as my house yet I was totally ignored when it came to service to the unit itself.
A walk-in tub is a valuable addition to the home but make very SURE that you check out the service practices of the Co. you are buying from. Do NOT even consider Jacuzzi!!! Most plumbers do NOT service their products either including their toilets.
February 05 2021 12:05AM
Do not expect Jacuzzi to honor the warranty if you are not the original owner. The local retail store told us it was transferable. The seller reached out to ask Jacuzzi if it was transferable. They never returned his calls.
As soon as it is sold the warranty is void. Verified this direct from Jacuzzi support. Don't buy used and expect to have any warranty. Don't buy expecting you can sell it with warranty.
September 12 2020 1:10PM
DO NOT BUY JACUZZI!! I bought a J495 model the top of the line for $11,000 a couple years ago. Motors had to be replaced, half the lights stopped working. Now it's leaking underneath by the floor jet and will cost me at least $2000 to have repaired!!
March 13 2020 7:49AM
The consultant/salesman made a big deal about an ozonator so I wouldn’t ever have to worry about mold or mildew. I only used the whirlpool after bathing and washing my hair. I rinsed the tub down then filled with clean water. Every time. I was unable to use the whirlpool for 7 weeks due to a cut on my leg.
When I was finally able to soak chunks of black stuff came out of the jets! Called Jacuzzi and they were kind enough to send not 1 but 2 boxes of their special cleaner. I advised the customer service rep I had horrible asthma. Got the cleaner. After just opening one I couldn’t breathe. Husband had to remove it from the house while I started breathing treatments.
Jacuzzi then recommended bleach. Told them I can’t tolerate bleach either. The customer service rep said he hoped I found something to clean the lines and jets with my asthma have a nice day. No. I would not recommend spending 18,000.00 on this useless tub. I can’t wait to get it out of my bathroom. I hadn’t thought about the BBB. Good idea.
January 09 2019 9:11PM
My experience with the Jacuzzi company has been most unpleasant, If you should purchase one of their very expensive walk-in tubs and it needs repair at some point, be prepared to fix it yourself as the company has forgotten you name after the sale is made. They will refer you to incompetent repair companies and when you have problems they just wash their hands of you and suddenly nothing is covered by the warranty. The customer service is terrible and the warranty useless. I have heard that there are much better, less expensive tubs out there and I wish I had known this when I purchased my walk-in tub.