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Jabra Enhance Hearing Aids Review
4.7 Overall Rating
Ease of Purchase
Warranty
Price
Customer Service
Bottom Line
Jabra Enhance is changing how you buy hearing aids. Jabra Enhance offers a direct-to-consumer website for purchasing hearing aids at lower prices. You don’t need a prescription, and customers receive aftercare virtually. Anyone with a compatible smartphone or tablet can use the hearing aids.
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About Jabra Enhance Hearing Aids
Jabra Enhance provides over-the-counter, self-fitting hearing aids. Customers can purchase hearing aids online at lower prices without a prescription and receive aftercare virtually. The hearing aids are compatible with iPhones, Android devices, and other mobile devices.
Jabra also sells one prescription hearing aid, the Jabra Enhance Pro 30, which is available only at Costco.
Jabra Enhance (formerly Lively) launched in January 2019 to offer advanced-engineered hearing aids that are accessible and affordable. Jabra Enhance is backed by GN, a global leader in the industry with 150 years of hearing expertise. Three models are available at significantly lower costs than most hearing aid companies —you can also pair them with your TV or mobile device for better hearing in tough situations.
In 2023, Jabra updated its Jabra Enhance Select hearing aids to qualify as “over-the-counter” devices (the hearing aid hardware and underlying technology did not change). All Jabra Enhance hearing aids come with three years of virtual services from their audiology team to help you adjust your hearing aids as needed.
Pros
- Affordable prices on OTC hearing aids
- Free virtual consultation and ongoing, on-demand support
- Offers a free online hearing test
- Aids can be adjusted with a free app for Apple iOS or Android
- Suitable for mild to moderate hearing loss
Cons
- No in-person exams or fittings
- Not suitable for severe or profound hearing loss
Jabra Enhance Hearing Aids Features
Jabra Enhance has three receiver-in-canal (RIC) hearing aid models: Enhance Select M3, Enhance Select M2, and Enhance Select M1. All of them are intended for adults with mild to moderate hearing loss. The FDA limits how loud OTC hearing aids can get, so they may not provide enough amplification for severe or profound hearing loss. If you struggle to follow speech even in a quiet room or have trouble hearing loud sounds, you likely need more power than an OTC device offers. In that case, see an audiologist or ear, nose, and throat (ENT) doctor for an in-person exam, and consider prescription hearing aids with advanced hearing aid technology. All three models are rechargeable and have an all-day battery life. They’re designed to deliver clear, personalized sound in a variety of everyday environments.
Each model offers a different level of sound processing and noise reduction management for conversations in settings like restaurants, group gatherings, and outdoor spaces. The M3 adds Auto Focus, which locks onto the voice you’re facing, while the M2 and M1 rely on simpler noise reduction. In everyday use, speech clarity is strongest in quiet rooms and one-on-one conversations. Busy restaurants and large groups are harder, which is where the step up between models matters most: Jabra rates the M3 for its “best hearing in noise,” the M2 for “better,” and the M1 for “good.” If following conversation in noisy environments is your top priority, or your hearing loss is more than moderate, Jabra’s prescription Pro 30, fitted in person at Costco, may be a better fit.
All models include access to remote hearing care from Jabra Enhance audiology professionals, who can adjust your devices based on your hearing needs. Users can also make real-time changes in the Jabra Enhance app, including adjusting volume and switching between listening modes.
As an RIC design, Jabra Enhance hearing aids are small and nearly invisible, but not earbud-style hearables. They sit behind the ear with the receiver placed inside the ear canal. Each hearing aid weighs about two grams, which makes it comfortable for everyday wear. The kit includes an ear measurement tool and three dome styles (open, closed, and tulip) in several sizes, so you can find a well-sealed fit without pressure. Open domes keep your own voice sounding natural, while closed and tulip domes reduce whistling and give stronger amplification. If the receiver wire doesn’t sit flat, Jabra can send a different length. If you wear glasses, the behind-the-ear piece sits in the same space as eyeglass arms, which some users find crowded.
They’re available in multiple color options designed to blend with different hair tones for a discreet appearance. They carry a 100-day trial period and up to a three-year warranty.
| Feature | Benefit |
|---|---|
| Smartphone compatibility | Bluetooth streaming for audio, music, or phone calls from iOS and Android devices |
| Programmable settings | Customize settings for environments with different sound levels and acoustics, like parties and restaurants |
| Noise blocker | Blocks background noise to allow better speech comprehension |
| Directional microphones | Localizes sounds and focuses on speech in noisy backgrounds |
| Self-fitting hearing test | Sets up your hearing aids from a hearing test you take in the app, which you can retake as your hearing changes |
Comparing Jabra Enhance Hearing Aid Models
Jabra Enhance offers three OTC hearing devices and one prescription hearing aid with different levels of sound processing and noise control.
Enhance Select M3
The Jabra Enhance Select M3 is the newest and most advanced model, and Jabra calls it the world’s smallest receiver-in-ear hearing aid. It’s designed to deliver clearer speech and better situational awareness, even in noisy environments. Its Auto Focus feature locks onto speech and reduces background noise, making conversations feel more natural and easier to follow. The Enhance Select M3 is compatible with tap control, hands-free calling on iPhones and Androids, and it supports Bluetooth LE Audio and Auracast. Auracast lets you stream audio straight to your hearing aids from public broadcasts in places like airports, theaters, and gyms that offer it. It also comes with a charging case you can carry. Like the rest of the lineup, it uses a discreet RIC design and offers full app control and remote adjustments.
Enhance Pro 30
The Jabra Enhance Pro 30 hearing aids are prescription hearing aids available exclusively through Costco Hearing Aid Centers. This model is similar to Jabra’s Enhance Select models, but customers can receive an in-person hearing test, professional fitting, and ongoing support. This hearing aid is designed for individuals with mild to severe hearing loss and offers more advanced sound processing and customization, including tinnitus relief settings your Costco hearing care professional can turn on. But like the rest of the Jabra models, it’s a discreet receiver-in-canal (RIC) design, with a rechargeable battery, Bluetooth-enabled streaming audio, and automatic adjustments for different listening environments.
Enhance Select M2
The Jabra Enhance Select M2 is an all-around option that enables natural, effortless listening in all situations. It’s designed to help you follow several people talking in a crowd, and its adaptive listening adjusts volume automatically. It also reduces sudden sounds for greater comfort, such as jangling keys or plates dropping on the floor. The Select M2 is a mini receiver-in-ear hearing aid and is nearly invisible when worn. For this reason, it’s also one of Jabra customers’ top picks. It comes with a charging carry case and can make hands-free calls on iOS and Android devices.
Enhance Select M1
The Jabra Enhance Select M1 is currently Jabra’s most budget-friendly option. It provides essential sound amplification and speech clarity features for quieter environments, TV watching, and one-on-one conversations. While it doesn’t offer the same level of advanced noise management as the other two models, it still provides rechargeable convenience with a portable charging case, app controls, Bluetooth streaming, and access to Jabra Enhance’s remote audiology support. This one is a practical choice for users who want a simple, easy-to-use hearing aid at a lower price point.
Jabra Enhance Hearing Aids Pricing and How to Buy
Jabra Enhance hearing aids cost between $1,195 per pair and $1,995 per pair. This includes a three-year warranty and loss and damage protection. Jabra’s hearing aid pricing is about one-third the cost of most prescription hearing aids. Jabra also offers 0% APR financing, which helps spread your costs into lower monthly payments. Jabra occasionally offers deals.
Along with a pair of the best hearing aids, you’ll get access to a mobile app and a carrying case.
| Device | Price | Battery Type | Description |
|---|---|---|---|
| Enhance Select M3 | $1,995 | Rechargeable carry case | Cutting-edge technology for clearer speech and situational awareness in noisy, complex listening environments |
| Enhance Pro 30 | $1,699.99 | Rechargeable carry case | Advanced sound processing for clearer speech and better awareness in complex listening environments. In-person professional fitting and support included |
| Enhance Select M2 | $1,695 | Rechargeable carry case | Advanced technology for natural sound and effortless listening. Great for active lifestyles and the most dynamic situations |
| Enhance Select M1 | $1,195 | Rechargeable carry case | Great sound quality for everyday listening and one-on-one conversations |
How Jabra Enhance Compares to Other OTC Hearing Aids
When compared to other OTC hearing aids, Jabra Enhance isn’t the cheapest option, but every pair includes three years of virtual audiology care, a three-year warranty with loss and damage protection, and a 100-day risk-free trial. That makes it a good value if you want ongoing help from licensed hearing professionals. If you only need basic amplification and plan to handle adjustments yourself, a lower-priced OTC hearing aid may be enough.
Who Should Buy Jabra Enhance Hearing Aids?
Jabra Enhance works well for many first-time buyers, but OTC hearing aids aren’t the right choice for everyone. Here’s how to tell whether they fit your hearing loss, budget, and comfort with technology.
Jabra Enhance is a good fit if you:
- Are 18 or older with mild to moderate hearing loss
- Want to set up your hearing aids at home with the self-fitting test instead of visiting a clinic
- Are a first-time buyer on a budget, since the M1 starts at $1,195 per pair with three years of remote audiology care included
- Are comfortable using a smartphone app for setup, adjustments, and support
Consider prescription hearing aids instead if you:
- Have severe or profound hearing loss, or can’t follow speech even in a quiet room
- Want an in-person hearing test and fitting (Jabra’s Pro 30, sold at Costco, covers mild to severe loss)
- Would rather not rely on a smartphone to manage your hearing aids
The FDA also recommends seeing a doctor before buying OTC hearing aids if you’ve had sudden hearing changes in the past six months, worse hearing or ringing in only one ear, ear pain, drainage, or dizziness.
Jabra Enhance Customer Service
Jabra Enhance hearing aids are easy to use—if you can use FaceTime or Skype, you can use these products.
Once you receive your Jabra Enhance hearing aids, you’ll do a 30-minute video orientation with one of Jabra’s licensed hearing professionals. During this session, they’ll customize your new hearing aids to meet your unique needs.
Beyond your orientation, Jabra’s Customer Support Team is available for follow-up via video chat, phone, or email seven days a week for technical support and troubleshooting. If you need help adjusting your aids while dining at a restaurant, for example, simply open the app to reach a specialist.
Your hearing aids will also come with the free Jabra Enhance mobile app for IOS and Android, which lets you control and customize your hearing settings yourself. The controls are simple: you can switch between listening programs like All-Around, Restaurant, Outdoor, and Music, adjust the volume for both ears together or each ear separately, and fine-tune sound with an equalizer. For anything more, you can request a professional adjustment in the app, and the audiology team aims to send new settings within 24 to 48 hours. The app has a 4.7-star rating from about 7,000 reviews on Apple’s App Store. Users often praise its ease of use, though some report occasional Bluetooth dropouts during calls and streaming, and first-time hearing aid users may face a short learning curve. The app even includes a handy “find my hearing aids” feature, should you misplace them.
Jabra Enhance Hearing Aids Complaints
Jabra Enhance posts consumer reviews on its website; most are overwhelmingly positive regarding value and quality. The Jabra Enhance Select app has a 4.7-star rating from about 7,000 App Store reviews.
Customers most often praise three things: the lower price compared with hearing aids sold at a clinic, how clearly they can hear speech, and the ability to make adjustments through the app without visiting an office. The most common complaints are about customer service, including long phone holds, slow email replies, and audiology appointments booked more than a week out. Some customers also report charging problems or devices that stopped working after the warranty ended. Satisfaction is lower on Trustpilot, where Jabra Enhance has only 16 reviews and a 2.6-star score, so it’s worth testing the support team and the return process early in your 100-day trial.
Jabra Enhance Hearing Aids FAQs
Jabra Enhance hearing aids cost between $1,195 and $1,995 per pair. Financing is available to break your costs into manageable monthly payments.
The company offers a 100-day risk-free trial. If you return the hearing aids, you receive 100% of the purchase price.
Jabra’s warranty is three years from the date of purchase, and it covers most repairs. This also includes a replacement warranty that allows you to replace a lost, stolen, or unrepairable device with a $195 deductible. You can use this replacement warranty only once per hearing aid during the warranty period.
Jabra Enhance hearing aids are FDA-registered OTC hearing devices that treat most common types of hearing loss. Those with profound loss should consider other hearing aids.
One of the benefits of Jabra Enhance devices is that you don’t need to leave your home to see an audiologist or to get an audiogram. Use the mobile app to request a video chat or call for instant adjustments or other help.
Schedule a free 15-minute conference with a Jabra Enhance hearing specialist to discuss whether their hearing aids are right for you. You can schedule an appointment on the website.
Conclusion
Jabra Enhance hearing aids are a great way to buy low-cost hearing aids while being comfortable at home. In everyday situations, they do best in one-on-one conversations and quieter settings. In busy restaurants, the Restaurant listening program and the M3’s Auto Focus help, but crowded rooms are still the hardest test. For TV, the optional $299 TV Streamer sends audio straight to your hearing aids from up to 22 feet away, so others can keep the volume where they like it. Phone calls stream hands-free on both iPhone and Android.
For most first-time OTC buyers with mild to moderate hearing loss, that covers the everyday situations that matter most. Still, it’s best to make an appointment with your doctor or an audiologist to determine the cause of your hearing loss. If you’ve determined a hearing aid is the right solution, Jabra Enhance offers exceptional support and care for all customers.