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Omega Auto Care Car Warranties

4.25 Stars (37 Reviews)
Most Reviewed
Brands that earn the Most Reviewed badge have received the most customer reviews in their category on Retirement Living over the last 12 months.
Updated: January 19, 2023
By: Jonathan Trout
Jonathan Trout
Content Manager
Jonathan is a former product and content manager for Retirement Living. His background spans sales/marketing, finance, and telecommunications. Jonathan’s expertise in consumer wellness and research-backed data stories helped educate seniors on financial planning, retirement, and community resources. Jonathan graduated from Oklahoma State University with a B.S. in Environmental Sociology.
Content Manager
Edited By: Jeff Smith
Jeff Smith
Sr. Content Manager
As Retirement Living’s senior content manager, Jeff oversees the product and publishing of all retirement, investing, and consumer wellness content on the site. His extensive expertise in brand messaging and creating data-driven stories helps position Retirement Living as a top authority for senior content and community resources.
Sr. Content Manager

Omega Auto Care offers three types of service contracts that cover everything from new cars to older vehicles with less than 250,000 miles, with many included benefits.

Omega Auto Care

Editorial Breakdown

Coverage 4.8 Stars
Customer Service 3.8 Stars
Price 4.5 Stars
Ease of Purchase 3.8 Stars

Overall Rating 4 Stars

Bottom Line

The bills can add up if you're stuck with a broken-down car that needs repairs. Omega Auto Care offers three extended warranty coverage packages to make sure you're prepared for an emergency.

Omega Auto Care Review

We awarded Omega Auto Care the “Great Coverage” on our Best Car Warranties guide because the company offers three types of service contracts that cover everything from new cars to older vehicles with less than 250,000 miles. These contracts come with many benefits included in the price.

If you’re considering buying a used car or the manufacturer’s warranty on your existing vehicle is nearing the expiration date, a service contract (frequently referred to as an extended warranty) can save you hundreds on costly repairs. USA Today reported that a 2017 study from the American Automobile Association (AAA) found that nearly one-in-three Americans said that they couldn’t afford to pay a $500 to $600 car repair bill without going into debt. Based on those figures, a full brake job including rotors, calipers, drums, pads and cylinders can put you in a financial bind with an average cost of $750. Transmission replacement doubles that dollar figure and goes up with the average price running between $1500 and $3500.

Omega Auto Care coverage holders don’t have to worry about skyrocketing repair costs since covered services are only subject to a pre-defined deductible based on their plan. Accepted nationwide, Omega Auto Care coverage can be used at any licensed repair facility, so customers aren’t limited to a small handful of shops.


  • High ratings from trusted review organizations
  • Three plans are offered with varying levels of coverage for cars up to 15 years old
  • Extra benefits like Roadside Assistance, Rental Car Reimbursement and Trip Interruption are included with every plan at no additional charge


  • There is no way to purchase coverage or get a quote online; you have to call and speak with a sales person

Omega Auto Care Products

Omega Auto Care has three extended warranty coverage options: New Exclusionary, Used Stated Coverage and Powertrain Protection. Each coverage option has requirements on your vehicle’s age and mileage, and each one offers varying degrees of coverage. Omega’s website provides PDF examples of an agreement for each option. These sample agreements lay out the fine print for each protection package. We’ve highlighted what each protection package includes below.

Omega Autocare Products
Coverage Plan Vehicle Age/Mileage Items Covered
New Exclusionary Current model year + 7
model years with less than
150,000 odometer miles
Most major component systems
Used Stated Coverage Current model year + 10 model
years with less than
150,000 odometer miles
Most major component systems
Powertrain Protection Current model year + 15
model years with less than
250,000 miles
Engine, transmission,
transfer case, drive axles,
seals and gaskets

What is not covered – Exclusions vary depending on the coverage purchased but the sample contracts Omega Auto Care provides spell them out thoroughly. The key is reading the entire contract upon receipt, so you know exactly what is covered and what isn’t. You can still cancel if you decide the benefits are not for you.

How To Submit A Claim With Omega Auto Care

Omega states before any repairs can be made to your car, you must call them to start the claim and authorization process. Its claims department operates Monday-Friday, 8:00 am to 7:00 pm (CST). To submit a claim follow these steps:

  1. Use all reasonable means to keep your car from getting damaged further. Stop your car and call for roadside assistance to tow it. Omega asks that if your contract states you should use Road America or Auto Knight, call the number listed for them on your contract.

  2. Only take your car to a licensed repair shop of your choice. Once there, have the repair shop call the number on your contract before they make any repairs.

  3. Authorization from Omega is strictly required before any repairs can be made. Once you have a diagnosis from the repair shop, call Omega’s claims department to start a claim.

Omega Auto Care Benefits

Omega Auto Care provides extra benefits at no additional charge to all customers regardless of their coverage level.

  • Roadside Assistance – Roadside assistance is provided through Road America and Auto Knight. It’s available 24 hours a day, 365 days a year.
  • Rental Car Reimbursement –The level of coverage determines the maximum per-day and per-occurrence reimbursement.
  • Road Hazard Coverage (Tire Only) – Omega Auto Care pays up to $400 in reimbursement for any roadside hazard repairs, up to $100 for each tire replacement and up to $20 toward a full repair.

Omega Auto Care Cancellation Policy

The Omega Auto Care website doesn’t provide a cancellation policy but we spoke with their Director of Operations who stated customers have a 30-day money-back guarantee block of time to review the coverage and decide whether or not they want to keep the coverage.

omega auto repair

Omega Auto Care Prices

Coverage with Omega Auto Care begins around $2/day for month-to-month plans. Prices will vary based on the type of car, the package you choose, and the promotional offer you receive.

To get a quick quote, potential customers can contact Omega Auto Care through a form on the website or call their toll-free number at 844-855-3956. Agents are available Monday through Friday from 7:30 am to 7:00 pm (CST) and Saturday from 7:30 am to 1:00 pm (CST).

Omega Auto Care Complaints

The review section on their website isn’t typical of what you find on the majority of company sites in that they don’t provide potential buyers with a lot of glowing customer reviews that have been submitted directly to the company. Instead, Omega Auto Care feeds reviews directly from those submitted to ConsumerAffairs, so you see the good, the bad, the ugly and the indifferent instead of just the cherry-picked best.

Phrases like “best customer service anywhere” and “outstanding service” are liberally sprinkled throughout the reviews. In the past three years, only 55 complaints have been lodged against Omega Auto Care with the Better Business Bureau. The company responded to each one of them. Sixteen were resolved to the customer’s satisfaction. The remaining 39 have been marked by the BBB with the following: “The Business addressed the issues within the complaint, but the consumer either (a) did not accept the response, OR (b) did not notify BBB as to their satisfaction.”

  • ConsumerAffairs named Omega Auto Care a ConsumerAffairs Accredited Brand with 4.5 stars based on over 200 customer ratings.
  • Better Business Bureau lists Omega Auto Care as a BBB Accredited Business with an A+ Rating (4.86 out of 5 stars).
  • Ripoff Report lists Omega Auto Care as a “TRUSTED Business” and notes, “Positive rating and recognition have been given to Omega Auto Care for its full commitment to quality customer service.”

Omega Auto Care Q&A

  • Does Omega Auto Care sell a warranty or a service contract?
    According to the FTC, though automotive service contracts are frequently referred to as “extended warranties,” they are not warranties as defined by federal law because they can be purchased at any time and always cost extra. A warranty is included in the purchase price of the car and isn’t something that can be bought long after buying the vehicle. Therefore, by definition, Omega Auto Care sells service contracts.

  • What are key things to look for in the contract fine print?
    Specific exclusions and covered parts will be listed in Omega’s contract but the FTC advises if you don’t see an item listed, assume it’s not covered. The government agency also warns consumers to be on the lookout for “absolute exclusions that deny coverage” (i.e. “If a covered part is damaged by a non-covered part, the claim may be denied.”) This phrase was found in a sample Omega Auto Care policy. Other review sites advise that repairs due to “normal wear and tear” may also be excluded from coverage.

  • Does Omega Auto Care require pre-approval for repairs?
    All of the sample contracts state that the repair facility must call the claims center before any repairs are made for approval unless it is a “simple emergency repair” of a covered part that will take two hours or less of labor to complete and it’s outside of regular business hours. Simple emergency repairs can be authorized by the coverage holder but they must be reported to the claims center within five business days.

  • Is there a waiting period before a claim can be filed?
    There is no mention of a waiting period on Omega’s website but as previously mentioned, we found out there is a 30-day 1,000 mile waiting period before filing a claim.

  • Are monthly payments available or do the plans have to be paid for in full?
    Omega Auto Care coverage plans can be paid for in full, up front or through monthly payments.

  • What is Omega’s business record like?
    Great. According to online reviews and ratings, Omega provides excellent customer service. We found two old lawsuits during our research that resulted from marketing companies using auto-dialers to call cell phones and landlines trying to sell policies. Omega has since changed the terminology in their agreements with marketing companies to prevent this from happening again.


Auto warranty scams are so rampant that the FCC has a warning page about them on their website. Those few bad apples have led some to believe that any service plan not offered by the manufacturer is a rip-off, despite research saying there is no better way to protect your vehicle than an extended warranty.

Buying an extended auto warranty or service contract guarantees the warranty company will pay for expensive repairs so you don’t have to. Omega Auto Care stands behind their customers with their customer service, reviews and ratings.

37 Omega Auto Care Reviews

Write Review

Featured Review

5 Stars

September 24 2019 3:37PM

Excellent company. Reps are very knowledgeable and helpful with helping you understand how your policy works in your time of need. The complimentary maintenance added for the first year is also extremely courteous and helpful!

Mary W.
Plano, TX
2 Stars

August 31 2022 7:47PM

It is hard to get a phone call through to anyone at this company. The Omega Auto Care Exclusionary plan does not do all it says.

There is too many limits with this entire policy and it is hard to get a licensed facility from RepairPal to work with this plan due to too many limits, stipulation and small pay it offer. It is not worth the money that I paid.

Annette P.
Hephzibah, GA
1 Star

June 21 2022 2:56AM

I canceled my policy back in Feb (22) after 9 months I decided I didn't need Omega, in addition to that, y'all took two addition payments out of my account, (Mar/April) and for whatever reason no one is assisting me in any capacity, I get false information claiming to be Drive Smart, (y'all 3rd party co.) and all I get is nice sales reps, but anything other than that, they get amnesia when it comes to my complaint, there's no way Imma let yall have over a $1000 for nothing, this is totally ridiculous and yall know it, I haven't received no calls or nothing.

Michael B.
Madison, TN
1 Star

September 17 2021 5:06PM

They have the worst customer service. I tried cancelling the contract and it was very dragging. They claimed to have called me several times but the only one time I was able to speak to them, they were transferring me between departments stating that they are not the one who is in-charge of it.

The cancellation form state to mail them the form to Florida, but apparently I needed to send it to Missouri. All in all, it was so draggy and never got my money back. Do NOT purchase from Omega ever again.

Erica C.
Malden, MA
1 Star

May 28 2021 5:44PM

DO NOT PAY IN ADVANCE. If you sell your car and you are making payments you can cancel and not owe the balance but if you pay upfront they deduct fees and mileage and claims and do not refund any of your money.

They kept 3 1/2 years of a 5 year policy of my money because I paid upfront. They are terrible to deal with. Very rude person named Jessica.

Lynnette K.
Winfield, IL
1 Star

March 11 2021 3:22PM

Never got the contract from these people and they say they are good, promise contract so I could look it over in 30 days.

That was in November 2020 and all the free stuff like oil change, tire rotation and brake pads and I never got any of that, it is now March of 2021 and they have made excuses after excuses, why I have got that contract.

This is after I have paid over $500 dollars in payment and I ask to cancel and the give you the run around. This is a terrible company.

Sheritha P.
Muncie, IN
1 Star

April 17 2020 3:12AM

Upon getting into Omega Auto Warranty it was explained to me and my wife that given the mileage of the vehicle I was still fully covered by the warranty on all electronics, mechanical and Transmission issues. Pretty much everything other than external damage, and that it was excepted everywhere. Took the vehicle to a Kia Dealership and the first thing they said is we do not accept this warranty, same thing with Mieneke. Hmmmm.... Something was odd.

Called the number on the warranty and the lady started questioning me, saying that my wife must have took it wrong or misunderstood what they told her, on top of saying that she claims that they sent an envelope with all the same details as the warranty email has and payments per month.

The lady said "according to what my system says it was delivered at this time", my wife goes to the mail daily she never misses anything and goes through everything thoroughly, nothing was mailed. With that being said you have to call them and explain why you want to cancel, "why do I have to tell them, it shouldn't matter". You have to spend possibly days depending how much you are working to get all the documents they ask for to cancel the policy. I strongly believe that this company is just in it to take peoples money!!!!

F G.
Pueblo, CO
1 Star

February 14 2020 2:19AM

Omega sold me a warranty, forever car, smart car is one of the names too in 2016, 180,000 miles, never had a claim. In jan 2020 took it to a repair shop. It was smoking badly-- a qt of oil every 300 miles or less. They said they need diagnoses and I'm responsible for paying for that.

It ended up tearing the engine apart-- its out of the car, in pieces. They denied my claim because it had carbon on pistons,so I'm stuck with a $1,500.00 bill to mechanic for tear down. It had carbon on pistons at 180,000 miles when they sold me a warranty for $ 2,795.00 dollars.
I told them my wife and I are seniors disabled. The only way we had to go. It did not matter to them, it had carbon. Its not covered so the warranty was no good to start with. A engine with 100,000 miles or less will have carbon. Don't buy it.

Ralph E.
Valdosta, GA
1 Star

October 12 2019 1:33AM

It all started about 6 months ago. I was contacted by a Customer service rep From Omega Auto Care named Richard that offered me and his words "bumpered a bumper it's just like having new car coverage." I really wasn't that interested because I already have coverage but I only have a powertrain coverage and explained that to Richard he assured me that the coverage which he was selling covered way more than powertrain I covered bumper to bumper it just like new car coverage it covers the electric system it covers the suspension system it covers the a.c system and the list went on.

I remember very clearly because I just bought a Cadillac and didn't realize that they're parts are very expensive compared other cars I've owned. So I needed to sell this coverage to my wife. So I had written everything that Richard was saying. After speaking to the wife we decided that we would get this fraud coverage. A couple months later I needed a inspection and took I to a garage.. The garage Would not inspect the vehicle due to the shocks were leaking air the transmission line was leaking the yoke enough front needed replace Along with a few other little things including a windshield wipers blades So I told them to call Omega Auto Care where they could get the approval to do these repairs. The garage called me and said that all repairs were denied even the windshield wiper blade which is supposed to be covered under the maintenance part of their policy. So long story short they lied I was without a car for 5 days and every day I was on the phone asking to speak with the supervisor and for 5 days was told she was unavailable and would call me back.

They gave me the rum around promised to be called and never was. They continue to call me all the time promising the same shi$. That's the short version theres much much more I didn't mention so that's how my experience went.

Shawn F.
Punxsutawney, PA
5 Stars

August 29 2019 12:42AM

So far the service has been very good. The employees have been very good and professional. Keep up the good work. When I submit an invoice to the company to be paid they are punctual and courteous. When I ask a question they provide the answer in a timely manner.

Bob P.
Lafayette, LA