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Omega Auto Care Car Warranties

4.25 Stars (42 Reviews)
Most Reviewed
Brands that earn the Most Reviewed badge have received the most customer reviews in their category on Retirement Living over the last 12 months.
Updated: January 19, 2023
By: Jonathan Trout
Jonathan Trout
Content Manager
Jonathan is a former product and content manager for Retirement Living. His background spans sales/marketing, finance, and telecommunications. Jonathan’s expertise in consumer wellness and research-backed data stories helped educate seniors on financial planning, retirement, and community resources. Jonathan graduated from Oklahoma State University with a B.S. in Environmental Sociology.
Content Manager
Edited By: Jeff Smith
Jeff Smith
Sr. Content Manager
As Retirement Living’s senior content manager, Jeff oversees the product and publishing of all retirement, investing, and consumer wellness content on the site. His extensive expertise in brand messaging and creating data-driven stories helps position Retirement Living as a top authority for senior content and community resources.
Sr. Content Manager

Omega Auto Care offers three types of service contracts that cover everything from new cars to older vehicles with less than 250,000 miles, with many included benefits.

Omega Auto Care

Editorial Breakdown

Coverage 4.8 Stars
Customer Service 3.8 Stars
Price 4.5 Stars
Ease of Purchase 3.8 Stars

Overall Rating 4 Stars

Bottom Line

The bills can add up if you're stuck with a broken-down car that needs repairs. Omega Auto Care offers three extended warranty coverage packages to make sure you're prepared for an emergency.

Omega Auto Care Review

We awarded Omega Auto Care the “Great Coverage” on our Best Car Warranties guide because the company offers three types of service contracts that cover everything from new cars to older vehicles with less than 250,000 miles. These contracts come with many benefits included in the price.

If you’re considering buying a used car or the manufacturer’s warranty on your existing vehicle is nearing the expiration date, a service contract (frequently referred to as an extended warranty) can save you hundreds on costly repairs. USA Today reported that a 2017 study from the American Automobile Association (AAA) found that nearly one-in-three Americans said that they couldn’t afford to pay a $500 to $600 car repair bill without going into debt. Based on those figures, a full brake job including rotors, calipers, drums, pads and cylinders can put you in a financial bind with an average cost of $750. Transmission replacement doubles that dollar figure and goes up with the average price running between $1500 and $3500.

Omega Auto Care coverage holders don’t have to worry about skyrocketing repair costs since covered services are only subject to a pre-defined deductible based on their plan. Accepted nationwide, Omega Auto Care coverage can be used at any licensed repair facility, so customers aren’t limited to a small handful of shops.

Pros

  • High ratings from trusted review organizations
  • Three plans are offered with varying levels of coverage for cars up to 15 years old
  • Extra benefits like Roadside Assistance, Rental Car Reimbursement and Trip Interruption are included with every plan at no additional charge

Cons

  • There is no way to purchase coverage or get a quote online; you have to call and speak with a sales person

Omega Auto Care Products

Omega Auto Care has three extended warranty coverage options: New Exclusionary, Used Stated Coverage and Powertrain Protection. Each coverage option has requirements on your vehicle’s age and mileage, and each one offers varying degrees of coverage. Omega’s website provides PDF examples of an agreement for each option. These sample agreements lay out the fine print for each protection package. We’ve highlighted what each protection package includes below.

Omega Autocare Products
Coverage Plan Vehicle Age/Mileage Items Covered
New Exclusionary Current model year + 7
model years with less than
150,000 odometer miles
Most major component systems
Used Stated Coverage Current model year + 10 model
years with less than
150,000 odometer miles
Most major component systems
Powertrain Protection Current model year + 15
model years with less than
250,000 miles
Engine, transmission,
transfer case, drive axles,
seals and gaskets

What is not covered – Exclusions vary depending on the coverage purchased but the sample contracts Omega Auto Care provides spell them out thoroughly. The key is reading the entire contract upon receipt, so you know exactly what is covered and what isn’t. You can still cancel if you decide the benefits are not for you.

How To Submit A Claim With Omega Auto Care

Omega states before any repairs can be made to your car, you must call them to start the claim and authorization process. Its claims department operates Monday-Friday, 8:00 am to 7:00 pm (CST). To submit a claim follow these steps:

  1. Use all reasonable means to keep your car from getting damaged further. Stop your car and call for roadside assistance to tow it. Omega asks that if your contract states you should use Road America or Auto Knight, call the number listed for them on your contract.

  2. Only take your car to a licensed repair shop of your choice. Once there, have the repair shop call the number on your contract before they make any repairs.

  3. Authorization from Omega is strictly required before any repairs can be made. Once you have a diagnosis from the repair shop, call Omega’s claims department to start a claim.

Omega Auto Care Benefits

Omega Auto Care provides extra benefits at no additional charge to all customers regardless of their coverage level.

  • Roadside Assistance – Roadside assistance is provided through Road America and Auto Knight. It’s available 24 hours a day, 365 days a year.
  • Rental Car Reimbursement –The level of coverage determines the maximum per-day and per-occurrence reimbursement.
  • Road Hazard Coverage (Tire Only) – Omega Auto Care pays up to $400 in reimbursement for any roadside hazard repairs, up to $100 for each tire replacement and up to $20 toward a full repair.

Omega Auto Care Cancellation Policy

The Omega Auto Care website doesn’t provide a cancellation policy but we spoke with their Director of Operations who stated customers have a 30-day money-back guarantee block of time to review the coverage and decide whether or not they want to keep the coverage.

omega auto repair

Omega Auto Care Prices

Coverage with Omega Auto Care begins around $2/day for month-to-month plans. Prices will vary based on the type of car, the package you choose, and the promotional offer you receive.

To get a quick quote, potential customers can contact Omega Auto Care through a form on the website or call their toll-free number at 844-855-3956. Agents are available Monday through Friday from 7:30 am to 7:00 pm (CST) and Saturday from 7:30 am to 1:00 pm (CST).

Omega Auto Care Complaints

The review section on their website isn’t typical of what you find on the majority of company sites in that they don’t provide potential buyers with a lot of glowing customer reviews that have been submitted directly to the company. Instead, Omega Auto Care feeds reviews directly from those submitted to ConsumerAffairs, so you see the good, the bad, the ugly and the indifferent instead of just the cherry-picked best.

Phrases like “best customer service anywhere” and “outstanding service” are liberally sprinkled throughout the reviews. In the past three years, only 55 complaints have been lodged against Omega Auto Care with the Better Business Bureau. The company responded to each one of them. Sixteen were resolved to the customer’s satisfaction. The remaining 39 have been marked by the BBB with the following: “The Business addressed the issues within the complaint, but the consumer either (a) did not accept the response, OR (b) did not notify BBB as to their satisfaction.”

  • ConsumerAffairs named Omega Auto Care a ConsumerAffairs Accredited Brand with 4.5 stars based on over 200 customer ratings.
  • Better Business Bureau lists Omega Auto Care as a BBB Accredited Business with an A+ Rating (4.86 out of 5 stars).
  • Ripoff Report lists Omega Auto Care as a “TRUSTED Business” and notes, “Positive rating and recognition have been given to Omega Auto Care for its full commitment to quality customer service.”

Omega Auto Care Q&A

  • Does Omega Auto Care sell a warranty or a service contract?
    According to the FTC, though automotive service contracts are frequently referred to as “extended warranties,” they are not warranties as defined by federal law because they can be purchased at any time and always cost extra. A warranty is included in the purchase price of the car and isn’t something that can be bought long after buying the vehicle. Therefore, by definition, Omega Auto Care sells service contracts.

  • What are key things to look for in the contract fine print?
    Specific exclusions and covered parts will be listed in Omega’s contract but the FTC advises if you don’t see an item listed, assume it’s not covered. The government agency also warns consumers to be on the lookout for “absolute exclusions that deny coverage” (i.e. “If a covered part is damaged by a non-covered part, the claim may be denied.”) This phrase was found in a sample Omega Auto Care policy. Other review sites advise that repairs due to “normal wear and tear” may also be excluded from coverage.

  • Does Omega Auto Care require pre-approval for repairs?
    All of the sample contracts state that the repair facility must call the claims center before any repairs are made for approval unless it is a “simple emergency repair” of a covered part that will take two hours or less of labor to complete and it’s outside of regular business hours. Simple emergency repairs can be authorized by the coverage holder but they must be reported to the claims center within five business days.

  • Is there a waiting period before a claim can be filed?
    There is no mention of a waiting period on Omega’s website but as previously mentioned, we found out there is a 30-day 1,000 mile waiting period before filing a claim.

  • Are monthly payments available or do the plans have to be paid for in full?
    Omega Auto Care coverage plans can be paid for in full, up front or through monthly payments.

  • What is Omega’s business record like?
    Great. According to online reviews and ratings, Omega provides excellent customer service. We found two old lawsuits during our research that resulted from marketing companies using auto-dialers to call cell phones and landlines trying to sell policies. Omega has since changed the terminology in their agreements with marketing companies to prevent this from happening again.

Conclusion

Auto warranty scams are so rampant that the FCC has a warning page about them on their website. Those few bad apples have led some to believe that any service plan not offered by the manufacturer is a rip-off, despite research saying there is no better way to protect your vehicle than an extended warranty.

Buying an extended auto warranty or service contract guarantees the warranty company will pay for expensive repairs so you don’t have to. Omega Auto Care stands behind their customers with their customer service, reviews and ratings.


42 Omega Auto Care Reviews

Write Review

Featured Review

5 Stars

September 24 2019 3:37PM

Excellent company. Reps are very knowledgeable and helpful with helping you understand how your policy works in your time of need. The complimentary maintenance added for the first year is also extremely courteous and helpful!

Mary W.
Plano, TX
5 Stars

June 27 2024 12:13PM

I recently started my contract with Omega after purchasing a used car, and with my comprehensive plus warranty I was able to get needed work done that totaled more than 2,600$ and I didn’t even have to pay deductible since I used repair pal! So far so good!

Julian C.
Bakersfield, CA
5 Stars

February 07 2024 7:00AM

Customer Service from the Auto Care Center Team from the Sales Team and Coverage advisors have been able to assist & provide my families 2nd most importantly known as an asset for everyday life. We need this Extended Warranty Plan for as long as we can be approved for the years of my vehicle at a 2014. We have barely spent any time with repairs in our shop and dealers have been in and out over 3.5 years from water pumps to my a/c system and serpentine belts to wiper motor system.

Have already saved enough to renew my policy next year to ensure that even that policies already been covered by saving my budget over $ 5,100 $ the policy paid off by saving on repairs and maintenance costs with labor costs. Just the 1st year it would’ve been 1,456.00 in labor ONLY!

So far In my years I’ve had Several of the dealer warranties and never had to use it for the 3 yrs which is why they normally don’t give more than 4-5 because they know the electrical systems are not gonna be having issues the first 4yrs!! I strongly recommend Omega Auto Care. Call the 888 211 2022 # for your quote. It’s for everything else mainly that is not covered by insurance.

Jason W.
Jensen Beach, FL
1 Star

September 02 2023 8:41AM

I received a mail from them about the “Final Notice” letter. So, I decided to give them a call. It was so crazy because I was literally having a debate with the sale representative because I don’t want to buy the warranty. He kept convincing me to get the warranty of how much money I could’ve save.

Like, he wouldn’t let me have it my way. It’s either his way or the highway. I’m like, nah my uncle can help me fix my car. He goes and said it need to be done by a technician. I told him he is a technician and have a shop of his own. I’m not paying for labor but for the car parts so I’m saving more.

Yet, he still try to convince me to buy it and ask if I’m going to use a VISA or Mastercard. I’m like wth? Suspicious. I told him I say what I said so I’m going to stick to my decision. He just hang up the phone. Don’t ever trust this company! Thank god I checked on this company first before moving forward.

Mia V.
Fresno, CA
2 Stars

August 27 2023 3:48PM

Well basically this company has ripped me off, I had everything done at dealership regarding maintenance on my vehicle for two years. Then I started having problems with my vehicle. Me being the consumer, not knowing what's going on I take it back to the dealer and was told I need an engine.

Well needless to say my car sat at the dealership for 3weeks, and once they told me to go through repair pal someone I have never heard of found a repair shop and they played games for an entire month. Left me stuck with the bill, and REFUSED TO REPAIR MY VEHICLE.

NEVER SENT ANYONE OUT TO ACTUALLY LOOK AT THE VEHICLE. HORRIBLE EXPERIENCE. This is what you pay for just in case. Well they owe me $3,000.00 and contrary to what they say either they work something out with me regarding my money otherwise I will see them in court.

It was totally unacceptable how they played games with myself as well as the repair people. I definitely would NOT recommend their service contracts.

Angela O.
Chicago, IL
1 Star

July 11 2023 6:29PM

They call me 2 or 3 times a week offering me this warranties for a 2015 honda that I never owned, after working on the cellphone and car business I have a little knowledge about warranties and estrended (extended) warranties, I will only buy an extended warranty from the dealer or my bank at a extensively negotiated price.

Stay away from this warranties just read the reviews, a lot of elderly here on the reviews that been taken an advantage on.

Made the decision to write this review because the person on the phone, started making fun and tried to make feel less of a person because of my broken ENGLISH (my second language). STAY AWAY OF SCAMMERS LIKE THIS COMPANY.

Carlos T.
Orlando, FL
2 Stars

August 31 2022 7:47PM

It is hard to get a phone call through to anyone at this company. The Omega Auto Care Exclusionary plan does not do all it says.

There is too many limits with this entire policy and it is hard to get a licensed facility from RepairPal to work with this plan due to too many limits, stipulation and small pay it offer. It is not worth the money that I paid.

Annette P.
Hephzibah, GA
1 Star

June 21 2022 2:56AM

I canceled my policy back in Feb (22) after 9 months I decided I didn't need Omega, in addition to that, y'all took two addition payments out of my account, (Mar/April) and for whatever reason no one is assisting me in any capacity, I get false information claiming to be Drive Smart, (y'all 3rd party co.) and all I get is nice sales reps, but anything other than that, they get amnesia when it comes to my complaint, there's no way Imma let yall have over a $1000 for nothing, this is totally ridiculous and yall know it, I haven't received no calls or nothing.

Michael B.
Madison, TN
1 Star

September 17 2021 5:06PM

They have the worst customer service. I tried cancelling the contract and it was very dragging. They claimed to have called me several times but the only one time I was able to speak to them, they were transferring me between departments stating that they are not the one who is in-charge of it.

The cancellation form state to mail them the form to Florida, but apparently I needed to send it to Missouri. All in all, it was so draggy and never got my money back. Do NOT purchase from Omega ever again.

Erica C.
Malden, MA
1 Star

May 28 2021 5:44PM

DO NOT PAY IN ADVANCE. If you sell your car and you are making payments you can cancel and not owe the balance but if you pay upfront they deduct fees and mileage and claims and do not refund any of your money.

They kept 3 1/2 years of a 5 year policy of my money because I paid upfront. They are terrible to deal with. Very rude person named Jessica.

Lynnette K.
Winfield, IL